Truly only of the most intentionally poorly run companies out there. Nobody works at the front desk, nobody answers the phones, very intentionally so you can't ask questions. The only people who care are the employees, who are caught between their patients and incompetent management, by design of said management. Only go to Quest Diagnostics if you absolutely have to, otherwise avoid at all costs. read more

Horrible horrible service! They do not have a customer service desk, Your only option is a computer that doesn't answer questions. The front desk customer service desk is closed and is being used as a place to withdraw blood. It was very disorganized. So if you have an insurance question or a special situation...good luck! This is the worst medical place I have ever seen. It makes me wonder if they are taking blood correctly and labeling correctly as well. This place needs to be evaluated! read more

If I would have remembered to write a yelp review the 2 times I have gone here prior to today, I would have given 2-3 stars. BUT, this quest diagnostics location has definitely stepped up their game since my last visit. Thank you to Pete who was the phlebotomist who drew my blood today and made my mundane morning a great one! Having any sort of medical appointment is usually boring/dreaded from waiting and the customer service; however, when you have very friendly and personable people like Pete working, they can actually make your appointment more enjoyable. During my previous visits, there was always ONLY ONE PERSON on duty (front desk and drawing blood). I was pleased to see that there were about 3-4 workers today! Finally management has listened and staffed this place with more people! Regarding COVID-19, there's signs on the door before you walk in to remind you to wear a mask. Some of the chairs inside are spaced out, there is a person checking temperatures, there are ample bottles of hand-sanitizer, and the water jug is off limits to the community (there's a sign blocking access). The television that is playing in the waiting area is also showing reminders about covid and the precautionary steps all Quest diagnostics labs are taking during this pandemic. Just for reference, my appointment was at 9:45 and I only had to wait about 12 minutes after my appointment start time to be seen. Understandable due to covid and there were A LOT of patients during this time. Thank you to the workers who updated me throughout my wait time and ran my insurance while I was waiting. read more

Horrible communication and tech Rosario is the worst. Constantly talking about she only works four hours and can only do so much. Meanwhile, people wait while she talks and waste our time. Takes people out of order on standby list. Then worst, looks at you and ask "do you have insurance?" I have blue cross PPO and have never been asked do I have insurance and then when I told her of our insurance, she wants to call supervisors to see if they accept referrals from children hospital. Save yourself and go somewhere else. No wonder they're only open four hours. read more

The worst service ever, no one to assist you at the reception, if you call no one answers, I don't know why they supposedly accept walk-ins if they never attend to them, you can spend hours waiting and they never attend to you. read more

Terrible place had an appt but couldn't get called in early ? I double all these ppl had appts and because I was early I STILL had to wait over an hour ? I mean put me in a walk in slot I'm sure it would of been sooner and almost pissed on myself DONT come to this location read more

I walked in for the first time and they have a video showing you how to check in on the kiosk if you have an appointment. That went very smoothly. The phlebotomist came out right at my appointment time. Her name is Rosario and she is friendly and welcoming and professional and gentle. I highly recommend this place. It's very clean, too. I will be back. read more

I am always nervous during bloodwork but I was very surprised at how sweet Rosario was. I've had bad experiences with people fishing for my veins but she was very quick and even asked if I was okay throughout. Not sure why there's so many bad reviews, I either was there on a good day/ time because I wasn't even there for 30 minutes. I was called at my appointment time and done within 10 minutes. read more

This place is A-Ok. Customer service isn't memorably impressive, but it's also not horribly bad. I think I've been here three times or so to get my blood drawn. It was only once that the wait was kind of long. I think some people (including myself), we all walked in maybe 20 minutes before closing time. So DON'T DO THAT! Otherwise, the wait shouldn't be long at all. The lady that's usually there is somewhat friendly. If you're lucky, she just may peep a smile at you. She's not rude, it's just that she's not super warm and welcoming. If you live in the area, it's a convenient location to go to. Plenty of parking. Near the Post Office. read more

I had a great experience pastime a young man helped me. Today I left in tears. I realize my blood work was extensive but I felt like even though I am a 65 yr old women I was treated like a child told to go to another location next time. Had 41 vials blood drown was prepared to be shaky but after being treated like I was like I said was in tears. Watched another man just leave he was there just to pick up a prep for his dad. People were out right angry. I tried to guesss they need more training I never got upset nor raised my voice which is why it hurt to be treated like t read more

This place is terrible!!!!!!! This is my second time here. First time was a few days ago and I'm back because they did the incorrect test on me. My appointment was at 815, I wasn't seen until 9. The receptionist was the only person working. She messed up my paperwork 3 different times. No organization and nobody knows what is going on. When I left there were literally 8 people in line out the door. Today I'm back to hopefully get the correct blood draw down. Again I had an appointment at 845 and it is now 915 and still haven't been seen. There is only standing room in the waiting room and I can hear other people talking about the fact that they had appointments too and haven't been seen. What is going on here?!!!!!!! Who the hell is in charge? read more

Inefficient and incapable. I was not pleased with the gross inefficiency of the staff. I had a 7 year old kid who was fasting for his blood work. They listed a wait time of 14 min, never updated the time or informed us of the delays, and took more than 45 min and we had to leave. There was one person drawing blood, one person at the desk, and when we walked in there were only two people in the waiting room and one person in the back getting their blood drawn. In the 45 min, one more person came into the waiting room, and they were not able to get to us in time. Horrible management of patients. read more

Customer service wasn't there, but what do you expect by one person manning the front desk, and also the acting phlebotomist? sp? I waited quite a bit, but the process was quick. I was there was a tad bit of customer service though during the procedure cause it can be quite dramatic to get blood drawn. read more

This is the third or fourth time I have been here. Every time the wait is very long, and the waiting area is full. The staff is not very pleasant or welcoming, just short of being rude. There seems to be no sense of urgency with the staff. You would think you were in a government office. You would think with the amount of customers they have, they would rent a larger space with a larger waiting area. It is very crowded in the waiting area and the small chairs are stacked right next to one another. Many customers must stand to wait. The only upside to this location is the proximity to my house. read more

I have been here a couple times since it's right next to my house. Usually somewhat of a wait and not the best service but nothing horrible. I went in yesterday (11-10-20) with an appointment. The young girl at the front was friendly when I checked in and my wait was only 15 minutes. There were 2 people ahead of me and only one girl working so I was definitely expecting to wait longer. The same girl helped me in the back as well. She was so professional yet sweet and caring AND didn't hurt me at all when taking my blood. I didn't get her name but she made me want to come back to this location. I wish all their staff was like this. read more

I love getting blood work done here because it's almost never busy. I went at around 745am and the wait was probably only 5-10 minutes. Gloria is very kind and quick. Would recommend getting any of your blood work done hwre read more

I'm currently in the waiting room to complete a lab requested by the doctor. We arrived at the facility thirty minutes before it opened. We got in line and a man unlocked the door and went in. Everyone continued to wait outside. He never invited any of us inside. Eventually we all decided to walk in where at the counter the same man was incredibly rude to us all. He was talking over each person. Talking to people while another was at his window. Horrible customer service skills. Absolutely horrendous. read more

Quest Diagnostics - Front office. - Laboratory Testing Near Me - Chula Vista, California

I went in today without an appointment to have blood drawn after fasting. One is sometimes greeted with "sign in on the appointment or walk-in list and have a seat". Don't ask questions or you'll be told "I'll call you". I arrived at 8:20 and was finally called at 10:05. At that point in time, I was advised my doctor's office had failed to submit orders. I was told that I could obtain them and the fellow would take me ASAP. He apologized stating that he was the only person working at this site. That's all I heard while I waited and waited. He was also interrupted by a surprise county inspector who he had to escort during his review, causing further delay. One guy can barely handle the appointments, much less walk-in traffic. Get this guy some help or fire him as he is too slow for your expectations. I lost 2 hours of my life that I'll never get back today. read more

Worst customer service. Came with an appointment that was scheduled previously. Arrived 20 min before appointment time at my appointment time she asked me for appointment confirmation number and since I did it have it with me I have to wait as a walk in. She said her supervisor told her if a person does not have confirmation number then they wait. Can't they just look it up in their system ? No. read more

The lab needs to hire more help. Terrible wait time. Not a great experience. It's supposed to be convinient because its near my home but will definitely be making a drive to another hoping for a better result. read more

I've been waiting here for 30 minutes WITH an appointment. Still waiting. This is ridiculous. They are taking walk-ins before appointments. Wtf is the point of making an appointment then? read more

This place really needs to hire a second person! One to do the paperwork and one to draw the blood. Even when you make an appointment, the wait is too long! The employees that work their are very friendly and they do their job well. read more

We had an appointment at 7:30. The male receptionist named Rudy would yell across the room asking about patients personal informational. I witnessed a patient ask for test results and he said "I have these lab results faxed but I can't read the name... is this you?" and he hands over the confidential lab results to the patient. SMH. What if that was someone else's results? On top of all this they did not have our appointment registered despite receiving a confirmation number. We asked to give him the confirmation number and he said "I don't care about the confirmation number you personally received if I don't have it in MY computer it doesn't matter". Patients BEWARE. You will receive poor customer service PLUS your personal information isn't safe. read more

Customer service here is really poor if i can only give negative stars i will probably will! Arrived there at 11:30 then wasn't able to see the front desk since there is only 1 there and there were not lots of people over there but then i have to wait for over 30 mins. Only to find out that when the lady called me she informed me that they closes at 12:00pm which you cant hardly see at the door!!! Poor service!!!!! read more

Chinese lady intern was very incompetent who couldn't do a "difficult test", very disappointed, didn't know how to talk to clients, waited for 15 minutes and no test was done. read more

Why is there only one person working?! There should be at least 2. One doing paperwork and the other doing the lab draws. The lady is very friendly, but having to do everything by yourself is causing everyone to wait longer than necessary. read more

Worst customer service ever! The waiting time is ridiculous, I have been here since 9:00 now is 9:54 still waiting!!! Only one person doing all...come on! Hire more personnel! read more

You need to hire another employee this poor girl is by her self signing in patients and doing the blood work by herself with 10 people waiting, you can feel it in the room customers being angry and upset for the waiting time. I know you have a business to run but with that service you will have no customers read more

This lab needs to hire more help. The lines are long and there is only one person doing everything. It doesn't matter if you make an appointment, you will probably still have to wait over an hour to do lab work. This is especially difficult for older folks that tire easily. read more

This is terrible and unorganized fist of all there is only one lady at the front doing both of the work and seem slow I don't know why the owner doesn't have at least 2 person maybe even 3 I know it's a not a very busy location but a least to keep people happy and stop waisting people's time honestly they have one of the worst service I've dealt with my entire life don't waste your time here please !!! read more

The phlebotomist was excellent but she is obviously overworked. She was multi tasking and working as fast as possible. This lab really needs a front office person as well as a phlebotomist. It's ridiculous to have one person in a busy office not to mention that medical tests are vital and mistakes can happen but your corporate office is being careless to put one person in that office. read more

I would give them no stars if it was possible. They have the worst customer service. Even with an appointment you will wait over 45 minutes to get in. Why bother with appointments?? It has been like this every single time I go in for Lab work. Find another lab read more

SLOW as molasses. Appointment or not, you're going to be waiting quite awhile. They generally only have one staff member doing everything (check-in , paperwork & blood/sample draw) hence it's painfully slow! read more

Worst service ever. The lady at the window hardly talks and she doesn't answer questions. The treat you like if they are making a favor but they forget we are paying for the service. read more

This is the closest location to me, so I put up with the long waits (even with an appointment). I put up with the tiny space that allows for no privacy (even for those who make it into a back room). I will no longer go to this location because the only employee doing testing and office work my last two visits is so incredibly unprofessional. She is slow when there are many people waiting. Everyone in the waiting room can hear her discussing her personal life and political opinions. While processing my son, she made it clear that she disapproves of his life choices, and disrespected him loudly in front of everyone waiting. I could not not allow her to touch my child, and it was a wasted morning. read more

Worst experience!! Horrible service. Unprofessional staff. Got to their location had a sign saying they will return in 15 minutes. Took them over 30 minutes to open. When suddenly they closed the door I knocked and the staff just ignored me and told me to get out. Terrible experience. read more