They are very nice when you are looking to sign up. Had tank filled the first time and gas was at…read more2.73 per gal. Next fill before winter, gas was 4.45 per gal. I understand prices fluctuate so we filled up again. While the driver filling tank is doing his job, I chatted with him, he said the owner jacks up the price for those in our neighborhood because we live in a resort community. I was pissed at that point. Gas worked fine until wouldn't light. I called for service, they never came out or called back. I had the Company that installed the indoor unit "logs" and he vacuumed it and showed me how to keep it clean and gave me a discounted price for a pressure test. It passed the test. I clean it often as instructed and it worked fine for two years. Fired it up this year and have a terrible smell. It was cleaned before starting for the season but the smell was so bad we couldn't use it. Called the original fireplace company to service it again but they no longer do propane fire logs. So I called Pep up as suggested by the rep & placed a service request with a very helpful pep up employee named Debbie. She submitted my service request and said I would get a call within 24 hrs. 3 days later and still no call. So I call them and talked to a very rude pep up person named Lynn. I mentioned I was recording the call and she changed her tune quickly. She said I had a leak but 2 months ago the tank was at 37%. After talking with her about getting a service appointment, I went outside and the tank is still at 37%. Doesn't seem to be leaking at the tank side or line into house. I'm still waiting for a call back. My experience so far is that they don't really care about the customer and employees hate working there. They want to charge me a non usage fee when I can't use it and they won't service it. Should I get legal advice?

Reported suspected gas leak, maintenance man told me my tank was empty and I told him there was a…read morevery strong gas odor coming from my stove. He told me it was because my tank was empty and he would have someone come fill it. Driver filled tank and I also informed him that I thought there was a leak, he also told me it was because tank was empty. I'm on an automatic monitoring system so it never should have run out. 5 hours later the smell was worse. Called them back and this time he actually came in the house to check for leaks!!! Stove was leaking, and so was the pipe under the house!!!!

I have not experienced a more unpleasant and unprofessional company in my entire life. I will never…read morepurchase a home that aero is the supplier. They changed my meter for a new propane meter, we reported a gas smell, the tech came back out to state the initial tech did not secure the meter properly and that he was a novice. They also charged me 89.99 for the service call. They also can never tell you when a tech is coming to turn on the meter. The reps that answer the phone are untrained on simply giving billing explanation. We lived here for the first 2 years and did not get a consistent bill. They do not offer installment plans. Request non refundable deposits and are not govern by the state or federal government for rules and regulations!

From start to finish, Aero Energy was great to work with! They responded quickly to my request, had…read morepricing for me that was fair to the market, explained propane to me, and completed the work on time! Highly recommend!

We needed an entire heat pump system. The lead technician (Mike) was great. He was courteous and…read moreprofessional. I highly recommend Cropper for any heating and cooling service.

From the owner: The Cropper Oil & Gas team is Berlin, MD's top service provider for propane and fuel oil solutions…read more In terms of residential fuel delivery and storage tank services, Cropper Oil & Gas should be on speed dial, regardless of whether you use heating oil, propane, or kerosene. Since 1968, we've been the go-to provider of residential fuel, marine fuel, and agricultural fuel deliveries for businesses and farms operating in the Berlin, MD area.

Loved the store. They have so much fun stuff and it really is a little bit of everything…read more Owners were very nice and engaging. Prices were reasonable and we found some great deals. Wife and I are about to remodel the kitchen and we made a list of treasures to get once we have more room.

I just called the store and the gentleman I spoke with was the most pleasant person I have spoken…read morewith in a store in a very long time. Now wonder they have 5 stars. I would give them 10 stars if that was allowed.

I have been to this Ace location three times now searching for various items. All three times I…read morehave struck out or encountered BS from the staff and owner. The store itself has over selection of junk trinket type stuff, and not enough useful items at all. The prices are through the roof (which must be why each time I have gone in I was the only customer in the store), they are at the very top of the retail price point on everything. Example - a spray can of stove paint is $7, and right across the street at the big box national chain store it's $3.50 (and the big box paint was rated at 1200 degrees while Ace had it at only 1000 degrees). Ace was also out of the paint to boot, but at least they did try to be helpful and up sell me the brush on stove paint which is over $20.00. Gee, thanks but no thanks, I'll go ahead and buy it at the big box for half the price and take advantage of it actually being on the shelf and rated at a higher temp. It's located behind a dying plaza of empty stores, and the only way in is to find the little side alley that takes you around back of the dying plaza where it's located. Terrible location. When you walk in they do appear to be helpful by asking what you need, but that soon turns into a sort of overbearing "follow you around" type scenario where you get asked multiple times what you need. I recommend to them to take the customers cue when they say they are fine, and just let them browse in peace. I realize I'm the only guy in the store, but I just want to look around and hopefully pick up a few things I need without being followed around. I especially don't need attitude from the owner when I say "thanks, I'm ok for now". On my visit prior to this last one (and it is my last one for sure), I inquired about the kerosene stoves they had for sale. One sales associate (the first to approach me) told me they are refurbished models, previously used but rebuilt with all new parts. The second associate who came over to assist the first then proceeded to tell me that they are "new" and NEVER had been used, but rather they are just "surplus scratch and dent". Which is it guys? (I already know, they are obviously used and refurbed like the first guy told me, but nice try) Also was told by first guy that they don't smell at all, second person said they do smell. Alrighty then.. The place overall reeks of desperation and prices items like one customer is going to pay the entire days operating costs. Even though I much prefer to patron local businesses, this one appears to deserve it's lack of business. If only for the ridiculous prices when you can literally see the big box store right across the street, and not the lousy attitude the owner shows the public. Do not recommend.

I can't speak much about the hardware portion but for the last 5 years our church has rented party…read moreitems for our summer Vacation Bible school. We have rented bounce houses, bounce slide and the dunk tank and have always had wonderful service. They teach you how to set up the equipment, how to take it down and help load and unload. They have worked with me to make sure we get the equipment we need each and every year. One year the bounce house that went with our theme was rented for Saturday and we wanted the bounce house for our Friday night end of VBS party they rented it to us if we were willing to bring back early next morning. They had someone there before business hours to help us unload the bounce house, someone who would then get it ready for the next customer. They could have told us no but instead were willing to work with us. Yes it is out of the way behind the old Roses store but if you need a dunk tank or bounce house they are worth going around the old shopping center to get what you need.

Mrohs Gas has been our provider for over 15 years at our home and many more when we had the grocery…read morestore. We have never had a time when our tanks ran empty or near empty and their technicians are top notch, polite and clean. We had a friendly Labrador, and although we brought her in when they came to refill the tank, they always made sure the chain link gate they used was closed when they left so Lacey could go out without us having to make sure her 'escape route' was in tact. I have appreciated their efficiency and standards, 5 star all the way.

I hired Mrohs Gas to recommend and install a ductless heating and air conditioning system at my…read more1960's beach cottage in Fenwick Island Delaware. This job was quite a challenge as it is a very old beach cottage. They gave honest advice and proposed a Fujitsu system with 5 units inside the house. They had challenges in getting this system installed, including going under a wet house to run the coolant lines to the opposite side of the house from the main outside unit. They did this job with great care (because of the old exterior), knowledge of the system, and professionalism of the installation. It is beautiful and has provided an extension of our season from early in the spring through to late fall. We are extremely happy. We thank them for their dedicated professionalism.

Great service and great prices for refilling propane tanks! Their Memorial Day sale is also…read morewonderful to get tanks filled for cheap!!

Professional and most helpful. Learned something new about my propane tank refill tooread more

If I could give less than one star I would. My mother does not have CATO oil, she has Griffith…read moreoil. A CATO oil truck came to my mother's home and I was there. I told the driver that my mother does not use CATO oil. He checked the address and said that the address was correct and that GRIFFITH oil had purchased CATO, so I said "no problem". He pumped oil in the tank and left. my mother is on a budget plan with Griffith oil. However, one week later, she gets a bill from Cato oil for the oil they delivered. Long story short is the delivery man, driver #71 and Truck #626, misrepresented himself as if he came from Griffith oil and he did not and now they are charging interest on the bill. So she is paying the budget plan and their bill also. That doesn't seem right.

They are unprofessional! On or about December 2017 their oil delivery man filled my mother oil…read moretank with dirty oil. Her furnace stopped operating on a snowy night and she had problems with her furnace until her home was sold. Her oldest son just happened to visit and questioned the delivery man to no avail. The manager was visit by me: Senior Chief Floyd Orr, USN, Retired. I demanded repairs and money refunded. My mother was shortly admitted to the retirement home, where she past August 13, 2023

If I could give this company a zero, I would. They tried bully me when I mentioned changing over to…read moreanother company, due to price increase after price increase, by threatening to take away a tank that still contained purchased propane unless I agreed to sign a new contract. This is not a reputable company.

Low price to start but you have a 3 year contract. Price goes up 2nd and 3rd year (high they need…read moreto make up for low start). $100 to leave company. Read contract before signing!! People often not in office. Phone calls go to main office where they do not answer questions. I was told by a reliable source that they go back in your account and raise the gas prices to make you owe more money than agreed upon.

After a computer issue on a busy day at the store, I came home quite tired and frustrated. I…read moreopened the door to a house that was down to 50 degrees at 7:00 PM with an outside temperature in the teens. I have dealt with Taylor Oil for years and hoped they had trucks out even at this hour. I called and left a message. About 10 minutes later I get a call from JAY TAYLOR, the owner. Jay said the trucks were all booked for the evening and he set me up for the morning delivery. I was OK with that. About 30 minutes later, Jay called to say that he was coming over, himself, to give me enough oil to get me through the night. He came a bit later in bitterly cold weather, put the oil in and waited until I could reset the furnace to be sure it was working. Jay is a great example of friendship and customer service. I can never thank Jay enough for his exceptional service and the throwback to this way of doing business in the early days of business. FIVE STARS OF COURSE!

I have had the pleasure of working with Taylor Oil for 9 years, and they are always responsive to…read moremy heating and AC needs. Doug, one of the technicians, is my "go to" guy -- he always does an excellent job, knows the heating system I have, responds to calls quickly, is friendly and helpful. Anytime I call, the people in the office provide outstanding service. Yesterday, just before the snowstorm, my heat went out. I called and Doug was here quickly and fixed the problem, so I didn't have to worry about having no heat in the snow and frigid temperatures-what a relief! This company is wonderful!