Captain's Cove Utility Company is the company which manages water services in the Captain's Cove…read moreneighborhood of Greenbackville, VA. I'm not sure if it will make a difference, since we don't get a choice of who services our water in the neighborhood, nor do I know if anybody will ever actually read this review, since this yelp page seems to be pretty unpopulated. But I'm feeling so incensed at the decrepit level of service that I've received at the hands of this company, that I set up a yelp account specifically to let the world know about it, and thereby, hopefully, to begin to fix it. I moved into Captain's Cove a year ago this month. When I moved in, I called Captain's Cove Utility Company to transfer the bills into my name. Water service had been in place to the house from the day we moved in, but I wanted to make sure the billing came to us smoothly. It didn't. Six months later, we suddenly received a bill stating that our payments were overdue, and that if we didn't pay up pronto, we'd get our water turned off. It was the first we'd heard from the company. We had gone that long without seeing any kind of correspondence or billing from the company, assuming that the billing must be on some kind of semi-annual or annual cycle. We should not have been so passive... our fault... but this seemed sudden and excessively burdensome. Somewhat put out by the way we had been treated, we paid the bill... which was a stretch for us because we'd not had time to save or allocate those funds in our budget. We left the incident behind us, feeling that since we had finally started getting billed, things would go smoother henceforth. It was not to be. The billing came sporadically. At one point, we received a bill which clearly showed a due date of December 30, and so we scheduled a payment with our bank to pay the appropriate amount on December 15. On December 2nd, we received another bill claiming that we were late on payments, and that if we did not pay the late amount by December 8th, our water would be shut off. Again, we paid it, but again, we were put out not only by the unexpected expense but by the conflicting, and threatening, communications which we were receiving. By this time, we had performed a 4-month temporary move to Maryland, and I suspected that something was going wrong with our forwarded mail. It seemed reasonable that this could be part of the problem. Not the whole problem... because the communications which we were receiving were still contradictory, and threatening, and we did not feel that we deserved this treatment, because we paid the bills as often as we received them, by the dates specified. But, trying to fix things peacefully anyway, I called the company again. I wanted to make sure they had our correct billing address, so that bills would get to us in a timely manner. Our house in Captain's Cove sits on two lots, and we are required to pay separate bills for each lot. I wanted to make sure that the bills for both lots were going to our correct billing address. The man who answered was Bill Heern, and he identified himself as the project manager for the company's operation in Captain's Cove. Bill was, to put it mildly, the rudest, most abrupt, and absolutely impersonable human being I have ever had the displeasure to converse with, as a customer speaking to a service provider. When I asked if Bill could confirm the account numbers for the two properties in question, he said that he would look it up later. I stated that, due to my experiences with the company, I wanted to make sure the business was complete over the phone. His exact words were: "It's not gonna happen." I asked how the business would be confirmed as complete in a satisfactory way, and he said he'd "give me a call in a few days." That was a week ago. I've not heard from Bill, and frankly, given the level of organization I see inherent in that company, I don't expect to. I have every expectation that my billing will continue to be screwed up. And if they continue to screw up my billing, and if I am unable to make the diving plays which have saved me from late charges in the past, and if they then attempt to damage my credit... then my only recourse will be legal. The one thing which Captain's Cove Utility does do right seems to be in the area of reporting. They publish a comprehensive water quality report, which I have seen for the last year, and its results are not promising. It shows that the neighborhood obtains its water from a series of wells, and that at least one well has been shut down due to unsafe levels of arsenic, and other wells are hovering just below the level considered "safe" by the EPA. I don't know how to fix this, short of firing this outfit and completely replacing it with something else. It's my strong recommendation that they be replaced with a company that has a vague idea of how to perform proper water service.

"I cannot recommend Baybreeze Plumbing & Gas highly enough! I needed a gas line extension and a…read morehose bib replacement, and after dealing with a few other local plumbers, I was feeling pretty frustrated. The other companies gave me patronizing vibes and quotes that felt like total scams. Everything changed when I called Baybreeze. Robin, the owner, is incredibly down-to-earth. He gave me a very reasonable quote right over the phone and--strangely enough in this day and age--didn't ask for a single cent until the entire job was finished. I was honestly stunned by that level of trust and integrity. Monty and Mike handled the actual work, and they were fantastic. They were polite, courteous, and the quality of their work was exceptional--all at a fraction of the cost of the other guys. It's rare to find a team that combines great craftsmanship with honest pricing. Baybreeze is officially on my speed dial for any future plumbing or gas needs. If you want a fair price and professional service without the runaround, call these guys!"

Baybreeze was prompt and thorough in explaining the issues that caused our problem…read more Mike and Monty quickly identified the source of the problem and were just as quick to resolve it. They showed me the faulty areas on the wax ring that was causing the leak and explained every step in the process for replacing it as they were performing the work. As someone with no experience in this type of work I mostly enjoyed their professional attitude, quality of work and clean up afterward, as well as their simple explanation for the problem and solution. I was glad to see the previous positive reviews of Baybreeze held up through my first hand experience.

Horrible Management When a Problem Arises Their Energy Costs…read moreto Consumers Much Higher than Dominion Energy. The Employees and Linemen are Great!

terrible company never have I had an electric company be this incompetent. expect to lose power…read moreoften

We switched to Evergreen Disposal after a frustrating experience with American Disposal. From the…read moremoment I reached out to Evergreen to set up our account, they were incredibly easy to contact, communicate with, and schedule service. Our trash cans even arrived much earlier than expected, which was a pleasant surprise, especially since the previous company didn't even provide us with trash cans! Evergreen Disposal sends out email schedules well in advance, keeping us informed about any changes to our pickup route. This proactive communication is so helpful and thoughtful. We have never had a missed pickup, and they consistently go above and beyond with our trash and recycling, even when we might have a bit too much at times. I remain thoroughly impressed with Evergreen, especially after the terrible experience we had with the previous company, which would claim to have picked up our trash while, in reality, they hadn't, yet still charged us for it. Evergreen is a reliable business, and I'm so grateful we found them. It's important to highlight the hard work and courtesy of both the administrative and manual employees--qualities that are quite rare these days. Evergreen gives off the vibe of a small business that truly cares, even though I know they're a larger company. While I may not consider this a necessary selling point for a disposal company, I must mention that their trucks are the cleanest I've seen in this neighborhood. This is especially noteworthy compared to many other trash companies operating here, whose trucks often look worn. Evergreen consistently stands out, embodying excellence every time. I'm proud to have service with them. Please give my kudos to whatever team members service the 22003 area; my family appreciates you.

I never leave bad reviews, but this was a HORRIBLE experience with this company. In the short…read moreamount of time paying for their service, they failed to make any attempt to pick up our trash SEVEN TIMES. On the last complainant, they claimed that they put us on the "supervisor list" to make sure it didn't happen again and then immediately still managed to fail us yet again the following week. Additionally, the last time they actually picked up the trash, they threw the can in the middle of my cul de sac about 20 feet from my driveway which seemed to be done intentionally. Cancelled service and will never use or recommend this company.

There are many places to get propane, but none that know the business. Nobody is working hard to…read moreearn your business, except this one. Price is posted out front, and discount for bulk purchase too. Not only did I get a great price, I learned more about weights and volumes and seasonal changes. I recommend going there and be prepared for a great experience.

Great friendly service and cheapest propane tank refills for miles. Highly recommend!read more

I filed a claim on 14 June 2024 re: damage to electric equipment in my home temporally related to…read moreobvious work company was doing to replace blown fuses on transformers. After over a month, I have yet to hear from someone in Richmond to discuss my claim. I called the company today 30 min on hold with claims and no anwer. No system to call back in cue. The company does NOT value customer time. Called back and asked for supervisor. After 30 min I hung up as again no one to take my call. This company is in major need of customer service, a respecting customer time on hold by having a call back system like other companies.

I'm going to update my previous review. I moved into my new place in unincorporated Fairfax County…read morenear Fairfax City in the middle of August. The power went out around 8:00 on a Saturday night. I called to report the outage. The voicemail menu requested an account number which I did not have since I was a tenant, and the power was in the landlord's name. I stayed on the line and spoke to a representative. She told me the power would be on in several hours, like three or four in the morning. I was able to report the power outage with only the address of the property. They told me that other people in the neighborhood had already reported the outage and there were already crews working on it. The power was back up in maybe an hour. This was much better than my previous experience a few years ago, when I could not report a power outage at all because I did not have my previous landlord's account number.

I have not experienced a more unpleasant and unprofessional company in my entire life. I will never…read morepurchase a home that aero is the supplier. They changed my meter for a new propane meter, we reported a gas smell, the tech came back out to state the initial tech did not secure the meter properly and that he was a novice. They also charged me 89.99 for the service call. They also can never tell you when a tech is coming to turn on the meter. The reps that answer the phone are untrained on simply giving billing explanation. We lived here for the first 2 years and did not get a consistent bill. They do not offer installment plans. Request non refundable deposits and are not govern by the state or federal government for rules and regulations!

From start to finish, Aero Energy was great to work with! They responded quickly to my request, had…read morepricing for me that was fair to the market, explained propane to me, and completed the work on time! Highly recommend!

Some of the worst customer service I've ever experienced. After getting a bill in December for over…read more8X the usual usage/month, I began calling to figure out what was going on. Keep in mind, I've owned this vacation house for 9 years and have never had a usage month over 25 units or $35, so getting a bill for 170 units and several hundred dollars raises serious red flags such as a leak. After 4 months and 11 phone calls (where I was sometimes placed on hold for over 2 hours without anyone returning to the line), I was told yesterday that they never checked the line to the house nor the meter, that they "read the meter correctly" and that I am responsible for paying what is owed and to "get a gas plumber" to resolve the issue. Unreal! I would give them negative stars if able.

This company has the worst customer service. I moved and asked them to discontinue service. They…read moreowe me more than $40 for service paid after I moved. They created a ticket, promised to get back to me after 3 business days - didn't happen. I called repeatedly - issue was supposedly escalated. Still no response. Why are we stuck with such a loser company? The CEO and president need to be replaced and customers need to start a class action suit. They deserve negative stars.