If I could give negative stars, I would.
If I had the money and the time and the energy to sue this place, I totally would. So here's the story.
I recently moved to this area, and was looking for a new dentist. I usually trust yelp reviews, but this time, not only it cost me money/health, I ended up losing a f-ing TOOTH.
I went in for a regular check-up and cleaning. I had no pain anywhere, but briefly mentioned that SOMETIMES like a few times a year, I can feel a little sensitivity in my old root canal tooth. She wanted to re-treat it because she sees a cyst around the tooth. She also wanted to do a "preventive" crown on a tooth that had a big filling. They gave me a big bill, and I thought it didn't sound right. After I got a cleaning done there, I wanted to seek a 2nd opinion on the root canal retreatment and the crown. But this place was just way too convenient from my house and all those 5 star yelp reviews..! I reluctantly agreed to do a root canal retreat but asked them to wait on the crown.
She did the root canal on Thursday morning. Half of my face was numb until evening. When the numb finally wore off, I was in so much pain. By the next day, I immediately knew something went wrong. I took some pain meds, but it didn't do anything so I called them Friday and they told me to come in Sat morning. The doctor tells me it's normal and I need to give a few more days. In the meantime, she gives me some antibiotics and norco and sends me home. I still was in so much pain, I had to take the pain meds every couple of hours, and even then, it hurt so much, I was crying. I couldn't sleep. I would wake up in pain. I've just never felt so much pain in my life. It didn't get better. I spend my entire sunday taking pain meds every hour, but still in so much pain. I go in first thing in the Monday morning. She suggests tooth extraction. I didn't want to, I wanted to save the tooth but I was in SO much pain, I just wanted it out. So within 3 days, I've gone from no pain whatsoever to losing a tooth. She even mentions that her root canal retreatment might have gone too deep and was hitting my nerve. WTF. Now I'm left with no tooth, needing to get a dental implant.
From the beginning, I felt that all they care for was money. I have been searching for a dental implant specialist and I saw him today and told him all about my situation, he was appalled. He said "preventive" root canal or crown is ridiculous, you only do those when it's absolutely necessary. Now I gotta wait a few months until my gum heals to get a dental implant. I am walking around with a missing tooth..! The root canal treatment my insurance and I paid for ($1500) lasted 3 days. And now I have to pay for a dental implant.
I am not into calling people out and saying mean things about them, but I really felt mistreated there. They were condescending and showed no sympathy. She even said I need to relax because my anxiety is causing me pain. I ended up yelling at her that it wasn't my anxiety, I was physically in so much pain! The staff other than Sharon and Jeannie were kind. They felt terrible for me. But it was too late. I've gone through the most agonizing pain, only resulted in losing a tooth.
I think the office is fine if you are looking for a simple teeth cleaning. And maybe even cavity filling. But if you are in need of more advanced treatment like root canal, learn from my mistake. DO NOT GO HERE. Walking into this office two weeks ago was the worst mistake I've ever made in my life. read more