Alec, the store manager at the time while I was shopping, is much deserving of a shout out…read more I came in with the vision of purchasing sunglasses from JINS and Alec helped turn that into a reality. Polarized lens - they have options from features to price point and he can discern which one would be the right one for you. Frames - he has recommendations if you're drowning in the choices. And he will find a way for you to experience JINS glasses because he and the rest of the staff truly believe in the product.

I absolutely have to recognize IVAN - the gentleman who has helped us several times at JINS at Del…read moreAmo Fashion Center. He has consistently provided some of the best customer service we've experienced, and after our most recent visit, I knew I needed to leave a review. He first helped me when I was choosing my glasses, and I am NOT an easy person to make a decision when it comes to frames! I went back and forth what felt like a million times, and he never once made me feel rushed or like I was being a bother. He was incredibly patient, attentive, and genuinely helpful in making sure I found frames that I loved. I ended up purchasing around three pairs that day, and his help was a huge part of why I felt so confident in my choices. More recently, we had to come back because one of our pairs of glasses had broken. We were expecting it to be a whole ordeal, but Ivan took care of us immediately. We were literally in and out in about 10 minutes, and he was able to resolve the issue for us at no charge. It saved us another trip, additional expense, and so much unnecessary stress and frustration. We were incredibly grateful. What really stands out is that this level of service hasn't been a one-time experience. Every time we have interacted with him, he has been attentive, knowledgeable, patient, efficient, and genuinely kind. He makes you feel like he actually cares about helping you rather than simply completing a transaction. JINS management, please recognize this employee! He is a huge asset to the Del Amo JINS team. People like him are the reason customers come back to a store. He has taken excellent care of us on multiple occasions, and we sincerely appreciate everything he has done for us. Thanks Ivan!

My old glasses had broken, and I desperately needed a new pair while I was in town. I initially…read morechose this place because I saw so many reviews saying they were able to make glasses really quickly. I was absolutely blown away by both their service and expertise. Grace helped me choose my frames, and once I told her the style I was looking for, she was amazing at recommending options that suited me. Everyone here was so sweet, helpful, and considerate of my situation and schedule. I'll definitely be coming back for all my future glasses needs, even though I live far away. They're that good!

I recommend them to everyone I know that needs glasses. Affordable, quick, efficient, excellent…read moreservice. They make it SO EASY. I've always gone as a walk-in and had my glasses within 2-3 days max. Exam & all. They have several affordable options & some higher end options. Planning on going back soon, as I need to get a new pair! Keep this place in business, I'm going to need them for years to come LOL

He's very nice guy ,I love the lightest eyeglasses that i ordered from him . Actually I ordered 3…read moreprescriptions glasses from this optical , so sad that there closing .

Jimmy's was permanently closed when I visited on March 31, 2026. I called and spoke with a woman…read morewho sounded like his wife but not to Jimmy. She did refer me to other Zeiss lens dealers in the area. I was not able to get copies of my records to help me with buying the identical lenses. Sorry I didn't get that last pairs of frames two months ago.

One of my pair of sunglasses needed fixing, and I finally got around to coming here and getting…read morerepairs done. After inspecting my glasses, the customer service rep informed me that they needed to order the original part directly from Prada, and it would be about a 2 week wait. I was fine with that, so I had the order placed and paid right then and there. Two weeks later, I got a call, and came right back here. I dropped off my glasses for 15 minutes, and presto! My glasses were as good as new! In previous visits, I've mainly come here to get new glasses. They've always had exactly what I was looking for, and they've never disappointed me. Their locations here in the US are just as great as their locations in Polanco (CDMX). The price is comparable to the quality and the excellent customer service. I recommend em!

I agreed with other reviews. They have a huge selections and the customer service is exceptional. I…read moreneed my Rayban glasses repaired and the gentleman (sorry didn't get name) ordered the parts for me. When those came in, I went in and Hannah put in new parts. She was very courteous, efficient and pleasant. During the repair, he was interacting with other customers without missing a beat. While I was waiting, I got a chance to try new model Raybans. They have a wide selection indeed. I will be back.

Very kind and helpful service, with reasonable pricing with good quality products…read more Glasses come out ready very quick from the store's skillful owner. Totally worth your visit.

I found out about this place through a friend who has been going here for years. I called to make…read morean appointment, saw the optometrist and then was prescribed contact lenses/ picked frames for a new pair of glasses. The process was seamless from beginning to end. Everyone was nice and the price was affordable/super fair. The owner helped me pick glasses that suited my face structure but also was mindful of my budget. In addition, there was a promo for the contacts (buy 6m and get 6m free) and at the end, he even through in one-day contact samples as well. All in all, a great experience!

Walked into the store. Store employee with the mad puppy eyes and septum piercing just looks at us…read morewith a nasty glare. Says nothing the entire time we were there. Then the employee starts following us around the store as if we're going to steal?? Obviously we decide we don't want to spend our money here so we say "thank you goodbye" to him and he just death stares us out. This is how they treat/greet people is insane to me. Super odd and uncomfortable interaction. I wish I could give this place a 0 star.

I found some nice sunglasses here. They cool in quality and vision. They have some good expensive…read moreeyewear here, but it is worth it. I like the sunglasses I purchased.. They did not let me down either. This could be my go to spot for sunglasses when in the area.

An inexpensive clothing store with great bargains z only draw backs there are no restrooms. Service…read moreis iffy. Cute clothes for a very nominal cost. Great place for teens since Forever 21 is no longer around.

Recently came in to get my sunglasses fixed. The temples had both randomly fallen off. Akilah, who…read morewas super friendly, helped fix my sunglasses for free and I was in and out in under 5 minutes. She even gave me a nice lens microfiber towel to keep my lenses clean.

Great service and great selection of products, it is very hard to find Chrome Hearts anywhere, but…read morethey had a great selection.

Staff wasn't the friendliest bunch, but nice enough. Just wish I was communicated about the the…read moretardiness. Had an appointment, the optician didn't show up until 15 minutes after the scheduled time. Cute shop, nice selections of glasses. Give yourself some time if you're booking appointments in the morning.

Helped by Jane. She…read morewas very personal and had a great memory. It's always the small things that matter. She tested my glasses and made sure my satisfaction was great. Arrived and promises were kept.

I stopped by this business to replace the two pieces on the bridge of my glasses. The staff are so…read morefriendly snd welcoming here. Very knowledgeable about glasses and insurance types. When I am ready to purchase glasses, I will be doing business here. Thank you!

Great experience, seems like a clean office and everyone that works there is very nice. I've been…read morecoming here for 3 years and I feel the doctor is thorough. I would recommend this place to anyone looking for a good optometrist.

I have been going here to see Dr. Fukunaga for a few years now…read more She is very thorough and professional. She makes me comfortable each time and listens to my concerns. She answers my questions in ways I can understand, at a non-doctor level. The front desk employees have always been helpful and accommodating.