Food delicious, service lousy. This Yelp site says they're open until 10pm on Wednesday, 4/20/21. Just to be sure, we called from Prineville at 8:58 pm before heading over. The staff girl said, "We are seating until 9:30." We dashed over at record speed, arriving there at 9:21 pm.
When we walked in, they did not immediately acknowledge our presence, though they clearly watched us come in. Instead, the waitress and manager had a little whisper meeting. Then, the manager dashed to the kitchen, sending the waitress to inform us they are closed. We informed her of above. She continued to resist, so we asked for the manager.
The manager strode over with a grimace, immediately barked at me to put on my mask, though she was obviously determined for us to leave. We all know COVID magically disappears as soon as we sit down at a table, but that's a whole different topic. After repeating above, she stated, "We stop seating at 9:15 pm, but you can have take out." We declined, reminding her of above. She snapped, "Well, ok, we'll go ahead and seat you, but everyone must be out of this building by 10pm!
Our waitress was very nice, but complained she was tired and couldn't think straight. We felt bad for her, but we agree. We had to remind her several times what we ordered. The food was served at 9:48pm. My spouse's Turkey dinner was tasty, but served cold. They never asked how it was, while continually helping those at another table. After I chased them down to reheat it, it was served cold again. My Cinnamon French Toast and sides were delicious. We finished up just after 10pm - they were still cleaning up.
Moral of the story: If you advertise you are open until 10pm, to most people, that means if you get there by then, you can be served. If you stop seating at 9:30, that is your closing time and you should change your advertising accordingly. If you tell someone that just before they come over, you keep your word - graciously.
Customers rely on closing times to make many decisions, especially now, since COVID is apparently especially more frightening at night. When a customer relies on your word for their last shot at eating for the night, willing to drive all the way from another town to join you, welcome them with open arms. Your customers are the reason you are paid and they will keep coming back when served well. They call it a service industry for a reason. If I wanted to be treated like a nuisance, I would visit my local politician who is passing unconstitutional edicts against We the People and making complicit, weak businesses enforce them.
In conclusion, had the manager been cordial, consistent with advertised closing times, the waitress had been attentive and the food hot, this would have been an easy 5-star review. Again, the food was very tasty. Too bad the service was extremely lacking and they were not busy. read more