This is the go to place if you want delicious bbq. I've had Hawaiian bbq (I was born there) and also had Texas bbq (lived there a few years) so I will be happy to rate 1 star if the bbq is no good. Wife and I came here for lunch. We ordered baked beans, fried okra, French fries, and Cole slaw for our sides. I ordered the half chicken plate and wifey ordered the bbq chicken sandwich. What makes the food great is that it's not overcooked and dry. Our food was perfect, chicken was moist and full of flavor. Located at Norterra shopping center, next door to Panda Express. The service is fast and friendly. They will treat you right. The ambience is like you are in a Texas bbq grill out. Country music playing and all the workers are very accommodating. We got brownies for desert and those were good too. Fountain drink area with self serve refills and a sauce bar with different types of sauces. Very good selection of bbq if you're looking for ribs, chicken or brisket. They got it all. Give them a try, you'll be glad you did. read more

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1/2 Chicken was juice and well seasoned. Had a decent smoke to it and only needed a little sweet sauce. The potato salad and dill stole the show with the creamy texture with chunks of potato along with that dill that brought it home. Not the best bbq in town, but a relaxing place with good eats. Enjoy! read more

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There was a hair in my food and nothing was done about it. and they just said ew and excused it. read more

Shane's Rib Shack - RIBS & ONE MEAT - Barbeque Near Me - Phoenix, Arizona

Dad saw that at one of our favorite restaurants there was a deal we couldn't miss! It's Shackmas at Shane's Rib Shack, and we got the deal of the day. A full rack of ribs for $20 we did get a side salad and drinks but it was so filling and great. We love Sonny's down in Florida but we don't have access to that here so this is the next best! Love this place have been going for years since they opened at Happy Valley! read more

Shane's Rib Shack - FULL RACK PLATE side salad and teas! - Barbeque Near Me - Phoenix, Arizona

I went there today to get dinner when I got home. Everything was delicious nice and warm. Chicken and ribs are Number One to me I don't know what all these other people are complaining about just being haters, but I will be back again. read more

This place is delicious! We went in for the pulled pork sandwich special and it do not disappoint! We also got the chicken tenders, which were amazing. The restaurant is clean and the owner is such a nice guy, he was sharing stories with us about the valley when he was younger! I'm super picky about places and this was such a pleasant surprise! read more

Barely any fries or chicken. Can literally see through there "fried tender shack fries". Never had a problem like this at the Westgate location. This place is never getting my busy again read more

Shane's Rib Shack - Fried tenders shack fries - Barbeque Near Me - Phoenix, Arizona

Tasty bbq corner. The ribs, half rack, was good for sharing amongst two. Tender and flavorful, enjoyable eats, and accompanying mac and cheese complemented it nicely. Friendly service and Texas style ambience. read more

Shane's Rib Shack - Half rack ribs - Barbeque Near Me - Phoenix, Arizona

Food. Service. All great. Come bring thr family. I'll bring mine again. Lots of food on the samplers. read more

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Orderd 2 meat sampler with mac and a potato salad. Waiter was chill no problems with his attitude. But when i got my plate i saw the ribs. As a Texan, i was displeased by the bbq ribs. Dry as jerky, no tenderness dry like turkey. After taking a few bites i wasnt even hungry anymore. For 33$ feels like i got robbed plus they forgot to gove me my potato salad. Didnt realize until i finished my mac n cheese read more

Shane's Rib Shack - RIB PLATE BBQ PORK PLATE Mac n cheese POTATO SALAD - Barbeque Near Me - Phoenix, Arizona

The Owner could double as a a radio Personality. I told him it was my first time in and he ran me through the menu like a Sales Man. I was sold on the 1/2 rack ribs with beans and fries. The restaurant is clean and gives you a Texas vibe. The rib meat is tender and touching it with the original sauce is excellent. The beans are delicious and toast is tasty. Stop in and try this joint. read more

Shane's Rib Shack - 1/2 Rack with beans and fries and toast - Barbeque Near Me - Phoenix, Arizona

My friend and I were in the area and after riding our bikes we were hungry. I've not been here so decided to give it a try. Got the BBQ pork sandwich, drink, and potato salad. Everything was ok. Nothing to write home about. The potato salad was decent. Nice flavor. If you're in the area give it a try. read more

Shane's Rib Shack - Barbeque Near Me - Phoenix, Arizona

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Just avoid. Got the Uber delivery to try them out. Maybe they give sub prime food to Uber. The ribs did fall off the rack, the problem was they were yesterday's ribs heated and burned to exhaustion. So you have these tibs that still have the collagen breakdown, bit the meat is so dry you have soak it. 5.00 Mac and cheese at 3oz. I guess it's okay if you've never tasted BBQ never been to Texas or Kansas City, but they really need to step up because they are close to just hiring short order cooks to convince that this is good when it's really jerkey. When you have to dip each bight in bbq sauce every night to swallow you know it's over. Sorry guys, but your food sucks. read more

Shane's Rib Shack - Beef jerky ribs. - Barbeque Near Me - Phoenix, Arizona

Very disappointed in the food at Shane's. Because I live close by I was hoping for something at least better than Dickey's but such is not the case. We had chicken and rib plates. The chicken was cooked but had the appearance of being way under cooked. Just poor presentation. The chicken basically had no taste to it. Come on I thought this was a BBQ place??? No beef dishes offered The baby back ribs had a lot of meat on the bone. That is the only positive thing I can say about them. There is an old saying in sales: "You never get a 2nd chance to make a first impression". We won't be returning here read more

Didn't get the burger pictured when ordering online. Soggy bun, meat, cheese, that was it. The online menu lists other toppings and there is no checkbox or anything that makes it look like you need to select the ones you want. This is so backwards to every other place I've ordered online from that has standard toppings like lettuce, tomato, and onion (like pictured in the app). Was very disappointed when I opened my take out back at the office. read more

I had just finished leaving my doctor's appointment, and decided I'd better go grab a bite to eat something before taking a long drive home. I searched on Google maps for restaurants near me and Shane's popped up. I hadn't had BBQ since Mexico lol so I figured I'd give them a try. When I entered, I was the only person there. I was instantly greeted by Andrew. I told him it was my first time coming here. So, he gave me time to look over the menu, and he let me know to ask him if I had any questions. I went over the menu, and to my surprise, they didn't have hot links!!! What kind of BBQ joint doesn't have hot links?! I'm flabbergasted! A star off for that lmfao Anywho, I went on to order the sampler. Might as well try a few different things at once! The sampler included 1/4 rack of ribs, 2 chicken tenders, pulled pork (you can get pulled chicken if you don't want pork), 2 sides, and toast. I got friend okra and baked beans. I was ecstatic to see friend okra on the menu! I hadn't had that in years!!! Oh! The drink isn't included... Womp. The pulled pork, baked beans, and fried okra, especially the fried okra was good! I was kinda sad the ribs weren't all that great. They were cooked well! Fell off the bone and everything. But, I wasn't too fancy about the flavor/seasoning. And, the chicken tenders were just too bland for my liking. Blander than Raising Cane's lol but the tenders themselves are better quality than Cane's tenders, I will give them that. One the other hand, I did enjoy trying the specialty BBQ sauces! The mustard one was my absolute favorite! I dipped my ribs and chicken tenders in it! Yum! I would definitely buy a bottle or two of their specialty BBQ sauce for home, or to gift to my Grill Master gal. All of those flavors slapped! Good, good, good! But, I would come back here to try something else on the menu. The Big Dad, which is a pulled pork sandwich, is the house favorite. So, I'd try that out or the chicken wings. But, I'd really love to see hot links on the menu! I didn't forget about that lol I really just can't believe they didn't have hot links lol read more

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The food was horrible at this location. Super dry and old. Alamo as if it was made at beginning of week and just heated up to serve. Shane's overall is pretty solid but I would never recommend this particular location. read more

Great for lunch and good menu. I had the bbq chicken and two sides. It was good. A ways away from my work though. Out on Happy Valley Rd.

We are in town for a short time and decided to try Shane's for some Bbq food . Wow. It was the best ! We tried a pork sandwich/baked potato/mac and cheese are all were delicious! And for dessert you might want to try the peach cobbler!! We will definitely be coming back to try more items !! read more

Always good,quick service. And I don't have to spend a ton of money. Would recommend happy valley location read more

Shane's Rib Shack - Shack sampler never disappoints - Barbeque Near Me - Phoenix, Arizona

Everything was delicious! So good my daughter and her fiancé went back the next night for ribs.

Second time being disappointed here. This time it was 20 min to closing which I hate going in that late but it was my husbands and mine anniversary we were gonna take food to the lake for a night swim. Our order was almost 50$ but since we didn't get to eat hardly any of it, it was a waste. My meat had no sauce on it so it was cold and dry. And the sides I ordered were wrong but also cold. My husbands was a rib plate with one rib on it cold and dry. We went back up there since we were still close by and got back at 906. The employees were in the back ignoring me knocking. One employee walked by outside and I told him all I needed was bbq sauce and I could take the food home and warm it up myself but he said he was clocked out and that the employees in the inside won't answer since it's past nine. Waste of money waste of food. read more

I had a brisket sandwich that only cost $10! It was a good sandwich with no fat. That's a good value these days compared to little miss barbecue who's brisket cost $20 & was all fat. I'll be going back for sure. read more

Stopped in for lunch a couple of days ago with my husband, and we were greeted by Jeff; the friendliest, most knowledgeable owner I've ever met. He enthusiastically walked us through the menu and pointed out some of his personal favorites along with what seemed to be the crowd pleasers as well. My husband went for a burger with fries, and I chose the Big Daddy Pork Sandwich with fried Okra. I also added a side of slaw. Wowza is what comes to mind when trying to describe the food as well as the overall experience. Jeff really knew his business. He told us how the company came to be, the history, and even told us about the movie it was shown in with Clint Eastwood!! The food was fantastic. My husband really enjoyed his burger and I really enjoyed my sandwich. I will say I am pretty sure the pork for my sandwich was not made fresh that day and was most likely left over from the day before. It had that distinct taste meat gets when reheated or warmed up in the microwave. This by no means made me not want to eat it. It was just an observation. The Texas Toast was perfectly grilled. Ohhhhhh soooooooo buttery and crispy!! I also tried a few of their sauces. The Hot BBQ was great, not as spicy as I was hoping for, but I understand what is spicy to some is not spicy to all. The Muatard BBQ is also very tasty! The slaw is a traditional mayo based slaw. To me, it was perfect!! Crunchy cabbage, slightly creamy and the perfect balance of sweet and tart! If you're a slaw eater, try it!! You will not be disappointed. The Okra was just OK. I mean....it's Okra. It was perfectly fried, yet lacked flavor. I think if you're offering fried Okra, the coating needs to be heavily seasoned. But...that's just my opinion. My husband and I will be back for sure. Next time, I'll start with the Peach Cobbler! We thought we were going to have room for it after our meal. Ha...Ha...Ha... Yeah right!!! It did look amazing, though. Thank you, Jeff, for treating us as if we were guests in your home. The hospitality we were welcomed with is hard to find these days. Keep it up!! read more

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The manager Edward Didn't want to cancel an order placed online, was placed at the wrong location and the manager said they can't cancel because it was already made, the other location is far from where we are at, we are at lose of money and didn't get any food. As I was talking to the manager he was being rude and completely ignored me. I called a 2nd time trying to reach anyone I got hinged up on. Called again for the 3rd time and someone named Lina answered gave me the owners number which is below. I give this place a 0/5 if I could terrible customer service and stingy franchise who won't cancel a simple Order to be made at a different location. I will never come back here and I'll for sure tell everyone I know that this is a terrible place with rude customer service especially Edward at the happy valley location. 678-782-30** Ryan The manager at the other location in Glendale saw me Leave the store flustered and asked what they said, told him What I put in the review he even told me to put a review in and that this happens more than it should. Keep my $20 Edward. You have terrible customer service and solving problem skills. You shouldn't manage anything. I recorded the phone call for law reasons. Terrible manager to have Ryan -0/5 if I could read more

Fabulous ribs and sides. The ribs are so tender and thick. Massive portions and great flavor. Service was low key and friendly. Reminded me of the rib places in Oklahoma. So delicious. We've been here many times. read more

The ribs AMAZING, like fall off the bone. I was a big fan of the pulled pork (Honey bbq sauce was really good) but the fried tenders were mediocre along with the mac and cheese and fries; the peach cobbler was warm on top but cold in the middle. The service was nothing special. read more

Shane's Rib Shack - SHACK SAMPLER PLATE - Barbeque Near Me - Phoenix, Arizona

Was in the mood for some chicken & ribs so decided to try this place out. It's okay, not the best but not the worse either. There's different things to choose from. They have ribs, chicken, wings, sandwiches, burgers, salads, desserts & kids meals. I got the 2 meat plate ribs & half chicken with fries & green beans it also comes with a piece of toast. The ribs were good & the chicken was good just felt like it needed more sauce but you can add that yourself. The fries were good. 2 people can eat from this, I couldn't finish it. They had 2 tvs at the end of each corner. There's also a patio outside for you to sit. There's a loyalty program you can join & earn points for free stuff. read more

I really like the bbq and the sauce at Shanes. This visit was no different! But the best part of my lunch was the great service from Briana. She greeted me when I came in even though she was very busy. After a short wait she took my order and was very pleasant. This is the kind of service I really appreciate! I highly recommend the Shanes off of Happy Valley and I-17! read more

ZERO STARS! Not only is this the worst place for BBQ, their customer service is also absolutely horrible! They refused to stick to an agreement to replace a completely messed up order even after promising to the refund. Seems like their new manager NINA deleted all previous customer refund promises from their records. This franchise owner should be ashamed of this place! The only thing worse than their disgusting attempt at BBQ is their disgusting people. What a waste of $106! Never again! ZERO STARS!!! read more

Shane's Rib Shack - Barbeque Near Me - Phoenix, Arizona

I wanted to try something different tonight and I ordered Shane's Rib Shack. I am so glad I did!! I ordered the chopped pork plate with baked beans and fried okra. I gotta tell you, I have been all over the country and my roots are in the South. This is, by far, hands down the Best bar-b-que I have had that is close to what I believe is fantastic bar-b-que! The portions are perfect. The meat has no fatty pieces and they give you some of the outside char that is so tender it melts on your tongue like cotton candy! That is before you use the sauce!! Their sauce is the perfect balance of bar-b-que sauce and vinegar! Utter perfection!! Okra was coated with a delicate crust and tasted like my grandmother picked them out of her garden. Baked beans were flavorful and wonderful. I don't know how their restaurants are because I ordered through DoorDash. I also ordered peach cobbler. I haven't eaten it yet but it looks and smells amazing!! read more

Shane's Rib Shack - Chopped pork plate with okra, baked beans, and Texas toast. - Barbeque Near Me - Phoenix, Arizona

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Kinda surprised I have not reviewed Shane's before. For years I came here almost every Monday for their Monday lunch special. Unfortunately they stopped doing the daily specials. (-1 star for no more lunch specials) I guess that's why I only eat here occasionally now when they have a special. This week they did a special for $6 for the pulled pork sandwich a side and a drink. Excellent deal and pretty tasty! If you go to Shane's you need to have the correct expectations and you will enjoy your meal. Did you fly to Memphis today and go to a world class award winning BBQ joint?? NO! Are in Phoenix in a strip mall at chain restaurant? YES! So expect some decent BBQ from a chain. Is it award winning? No, but it's still pretty tasty. I'll be back... but bring back the daily lunch special and I'll be back more! read more

the food is absolutely amazing the hot bbq sasue is top notch and have never been treated nicer by the staff up front and the guys in the back are quick and always make sure i'm doing alright throughout my meal the tabels are always clean and bathroom are nice too i would always recommend this place to anyone the food it on a different level read more

Walked in to try Shane's because we do not have one where we live. When we first walked in we met the owner. A great guys took some time explaining the menu to us, which was very kind. We ordered our food and went to sit down. After 30 minutes had gone by, and the place was not very busy, someone came out from the back and explained to us that our food was ready but they had lost the ticket and it had sat back there for a while and did not want to serve us "cold food." It was frustrating but we appreciated not getting food that had been sitting around. Another 15 minutes went by and our food came out. Remembering the cold food comment I was expecting this food to be piping hot. Much to my dismay our food was cold. Not cool or like warm, like out of the refrigerator COLD. I went to tell someone of this situation as I had grown extremely frustrated at this point. The guy walks over to our table and physically puts his bare hands on the food to confirm what we had said. Losing all faith in this place, and not allowing them a 3rd opportunity to mess up a simple order, we left and went to a reliable chain restaurant that we knew we would get. And we did. There were many opportunities for Shane's to keep my business but they dropped the ball every time. When the food got messed up the first time they could have brought some food to munch on like, "so sorry this happened but while you're waiting try these fried okra (etc.) on the house. It's almost like they didn't care. And, as we were leaving another family told us that they had the same issue we were experiencing. No one wants to eat cold meat! read more

The food is really good. And you can purchase in bulk. We purchased 4lb of the pulled pork for a family gathering. We provided our own sides. However, I did try their coleslaw- I found it to be one of my favorites (it's on the sweet side so if you don't like it sweet, you might want to try their baked beans). read more

Does anyone who works here actually taste the food they're sending out? This was actually awful. It's always a bad sign when there aren't a lot of people eating in the restaurant. $40 for 2 (CHOPPED) brisket sandwiches, plus $4.99 for each for a mediocre side and drink, and peach cobbler. The only good part of the meal was the French fries. The "fresh" peach cobbler is a sad excuse for dessert. Everything was sweet for absolutely no reason. Why is the Mac n cheese sweet? Someone must have no tastebuds. I should've just flushed that $40 down the toilet. read more

Very good! I came here for lunch with some business partners. I had the brisket sandwich with baked beans and it was absolutely phenomenal. The sandwich was HUGE. Every bite was packed full of heavenly flavor that no number of words can properly describe. The cashier who took my order was very nice. I even met the owner and he was very welcoming. read more

Ordered a chicken tender sandwich combo. My order came with just bread and chicken and was missing the lettuce, tomato, pickles, and bacon (upcharge no less) that I requested and paid for. Additionally, they forgot the brownie I also ordered. read more

Shane's Rib Shack - Barbeque Near Me - Phoenix, Arizona

We had high hopes, love BBQ and we were in the area, they had opened about an hour prior. It was clean and small, the server was kind to us. My husband liked the sauces and the okra, the ribs were meaty, but average. When we went to get our drinks, the peach tea was full of grounds and you couldn't drink it. Two of our three orders were incorrect and the third the burger wasn't even hot enough to melt cheese slightly. The entire meal lacked flavor, the meat seemed over cooked as if the flavor was simply cooked out of it, dry and stringy. The pulled pork was so dry you couldn't even eat it. The Mac and cheese was warm not hot and the peach cobbler was so sweet it was too sweet, it was not hot either. We wanted to like this place but will not go back, overall disappointing and unsatisfying for the money. The server did however refund one of our meals without asking because the entire order was messed up. read more

Absolutely our BEST "Go-to" BBQ spot!!!! Our whole family and extended families LOVE Shanes. They have weekly/daily specials that can't be beat. We love the platters and always have plenty to take home. Service is fast and friendly and lots of good options. Love the okra! We have always loved the food here --- BBQ is top on our list and we've tried plenty of places but this one has our outstanding award for quality! read more