New ownership and doesn't back the old family run business. I had an issue with the furnace and they said it couldn't be covered as new owner took over the business. read more

It took me more than a year to finish this review, but here it is: I had an urgent need to have my dryer's gas pipe installation fixed. The Shanahan's folks were doing work with my neighbor next door and I just asked them on the spot to come and help us. They did a great job and finished really fast. Shanahan's was very affordable and accommodating​. Great customer service at a great price. What else can you ask for? Will definitely hire them again. read more

Long story short: Shanahan's will lie, cheat, & steal just to make a quick buck off you. Long story: A few months ago, we noticed water leaking from our AC's return duct. We called a nearby HVAC company and, during a free consultation, were told the leak was caused by temperature differences/condensation buildup & our AC was a commercial unit, which they weren't licensed to work on. We called the prior owner & were told Shanahan's installed the unit & serviced it many times. The fact that Shanahan's installed a commercial AC unit in an 800 sq ft house should've been a red flag...but hindsight is 20/20. I emailed Shanahan's to get the unit's service history & see if they could fix it. They sent back several prior invoices & said I'd be called by Mr. Shanahan himself. Mr. S called a few days later & said he'd review the service history & call me back with more info about how to proceed. So far, so good...but from there, it quickly went downhill. After about 2 months of ignored emails and no call back, a dripping sound started coming from our duct. I contacted Shanahan's yet again & was abruptly told to schedule an appt for the next day. I was told nothing more than to schedule an appt, which I did. My wife took off work & 2 techs arrived as scheduled. She explained the issue & was told it would cost $70 to check the AC unit (which is located on our roof). They also said it was useless to check the unit at that time because it wasn't running (it was winter). Instead, they recommended we schedule an appt in the spring. For this reason (and because my wife didn't think there'd be any costs associated with the visit), she told them not to go on the roof. She then mentioned the dripping sound in our duct. The techs said it could have something to do with our heating system. After quickly looking at the heating system, they said it looked fine & was likely not causing the issue. At that point, my wife thanked them for their time & was ready to see them out...until they said she owed them $99 for the visit. My wife was surprised & called me to confirm that this wasn't a free consultation. I was also surprised. The techs told us that the price was agreed upon when I made the appt (LIE) & that they couldn't leave until we paid. Although the techs had been very nice & professional so far, this made my wife uncomfortable as (understandably) she didn't want to be alone with 2 men who claimed she owed them money & refused to leave. So, she wrote them the check so they'd leave (STEAL). I immediately called the office & spoke with the woman I made the appt with. I told her that: (1) there wasn't any price discussion prior to the visit and (2) I wasn't sure why she told me to schedule an appt if it was too cold outside to check the AC unit. I asked her not to cash the check until these issues were resolved & she said Mr. S would call me to discuss the matter further. Days went by with no call...and, sure enough, the check was cashed. I emailed again and was ignored, so I left several voicemails. I eventually found Mr. S's personal cell phone number (from the one time he did call me) and called him directly. He answered & the lies began. He told me we'd agreed upon the price before the appt, he didn't know why I scheduled the appt during the winter, the techs HAD actually gone on our roof during the appt, and that he had no service history for our unit. He also said if we wanted to continue to work with Shanahan's, they'd charge us the standard rate of $70 per 15 minutes. I pointed out that my wife had specifically told the techs NOT to go on our roof & there was no way she wouldn't have noticed if they'd done so against her wishes. He said he would ask the techs & call me back. I tried following up by phone a week later but never heard from him again. It's been a few months now & I don't expect to ever hear back or get a refund. I strongly suggest you avoid Shanahan's at all costs. read more

We've been Shanahan's customers for several years. We switched to them after using one of the large overpriced yet lower quality HVAC companies. In addition to a few years of annual service we've now used Shanahan's for two complete new HVAC systems and even a new hot water heater. They are simply the best. Their installation work is just absolutely superior to any others that we've used or seen. Yet, their prices are lower than other contractors. I simply can't recommend Shahanan's more highly. read more

Shanahan saved us as our HVAC failed. An ice storm recently demolished the area, including my system. Connor was able to ask a non-urgent customer to push by a day and had our system installed next day, at a reasonable rate, and with consistent communication along the way. I recommend Shanahan Heating and Cooling for your HVAC needs. read more

AC went out last night. I was pretty worried this morning trying to reach someone. Was super excited Shanahan's was open at 8 and was able to get a technician over same day with no extra charge. Kirk was awesome and had everything up and running in no time. Very fair prices. I will absolutely be calling again. read more

Our experience with this company was terrible. Their salesman sold us an AC unit that he said would be powerful enough to handle the area that needed to be cooled. It wasn't long before we realized that the unit was inadequate. Rather than accept responsibility, the company blamed the salesman (who had since left) and refused to cooperate with us, not even answering a letter asking for some kind of resolution. The owner said that it was our fault the system didn't work, because we didn't have the area insulated well enough. It didn't matter to him that the previous AC system, not installed by Shanahan's, had been able to cool the area just fine. He just stuck by his accusation. This happened a couple of years ago and we eventually sold the house and cut our losses. I'm sorry it took me so long to write this, but I find that I still haven't gotten over the shabby treatment we experienced. It seems like this company is great when things go well, but when there's a problem of their own making, they turn and run. read more

Respond super fast. I requested for a quote around 11pm, was on the phone with the owner 15 mins later. He came in right away, the next morning and took care of my HVAC issue. read more

I didn't end up hiring them for my a/c job because another financial opportunity came up that I decided to take instead and continue on with my window unit, but I was very pleased with them anyway. They were prompt when arriving at my house to give me a free quote and walked me through everything. Very helpful and easy the whole way. I got two other quotes and their quote was the lowest. Definitely keeping them at the top of my list for any future work. read more

After trying to get another company to repair a gas fireplace, I remembered that I had used Shanahans before. They came over, diagnosed the problem, and fixed it, for half what the other company charged to not fix it. Excellent company! read more

Excellent. Just had them out to repair a problem created by another heating and cooling company. This company replaced my whole HVAC system a couple of years ago. I got system I wanted with a higher SER rating and it cost $1,800 less then 4 other companies. They do little advertising. They are top rated in Checkbook Magazine for costs and quality and apparently that keeps them very busy. read more

I have had 2 experiences with Shanahan's. The first time out they fixed my humidifier quickly with no issues. The second time I called my hot water heater was not working. The tech came out and diagnosed the problem as a broken control valve. When he finished he gave me the bill which was over $600 ($400 material, $200 labor). I normally don't question service bills but I had just had a control valve replaced in the last 3 years and this cost was much more. I asked the tech why it was so high and he said he didn't know, he just puts the part number in and they give him the price. After he left I looked up the part and you can buy one for under $100. I know that companies need to mark up products but a 400% mark up seemed a little high. I called the company to make sure they were charging me for the correct product but was told someone would have to call me back. It's now been 3 weeks and still no call. read more

I have been using Shanahan for a number of years with good results. Unfortunately they destroyed that goodwill in the last job they did for me. A nail punctured a copper pipe to a radiator so they had to remove about an inch of the pipe and replace it by soldering a replacement. They drained that part of the system and refilled it. I was charged$600 for that. But they had to come back the next day because they didn't do it right and the system was making a lot of noise! The problem is they charge by time rather than by the job. They also had two techs working on a job that one person could easily do. Always get a quote for the job before they start even if the job looks simple. read more

They are great! Kirk, Fernando, Allan and the rest of the team were wonderful! I could not give ten stars, otherwise I would. Fast, efficient, friendly, and just good all around. Makes my old HVAC system look like it was built in the stone age. Update - still like them but still having trouble with mold, company and Traine not overly helpful in figuring out why read more

I have used Shanahans for several years now and I find that they are responsive and professional. Their technicians are highly qualified. I always purchase a yearly maintenance agreement with them. My AC was not working and I called them about 7:00 pm. By 9:00 pm, I had been called back and an appointment was set for today between 8:00 am and 1:00 pm. The technician was able to diagnose and fix the problem. Several years ago my unit was not working correctly and 2 companies quickly assumed was a compressor issue and advised me to have the compressor replaced on my Carrier 13 SEER unit that was less than five years old. I called Shanahans for a second opinion and although it took two trips, they finally were able to locate the problem. A master fuse in the box outside the house. Saved me a whole lot of money (a new compressor runs about $1000) and aggravation, and did not charge me for the second trip. After that experience, I became a loyal customer. read more

Well, I sold my house and the new one had issues since the winter began. Rubin came in and assessed the problems and went right to work! He was there for just an hour and less than $150 fixed it all. He even had to go in the attic to hook up the duct leading to my daughter's room, who has been freezing her butt off, and it still took less than an hour. Now all of the vents work in the basement so we can have fun down there. I just love this family owned and local business! Thanks Shanahan's Heating and Cooling! You have a customer for life! read more

I sent an online message via their website to schedule an appointment to get an estimate for a replacement HVAC system in our home. 5 days later they responded by email saying we would have to call them to set up an appointment. I called and then they said it would be 1-2 weeks before they could get anyone over to do an estimate. Have called 4 other companies which have come over within 1-2 days to give competent estimates. read more

Excellent family run business. My husband and I have used Shanahan's on big and small projects for a number of years. They have always been top notch. They are undoubtedly, hands down, the best heating and air conditioning company in Northern Virginia. Their prices are fair, honest and competitive. Kirk, the owner, is very hands on and his staff reflects his top level of professionalism, expertise and knowledge. Kirk and his staff have always been friendly, personable and what I like is their "can do" attitude. They will never let you down and they are a pleasure to work with. Shanahan's has my highest recommendation. read more

The most honest company out there! I would only trust Shanahan's for advising and repairing the HVAC in my home.

It's impossible to schedule service with this company just by calling them once. They use an answering service even during business hours. The service just takes a message and then they call you back at their convenience. Unfortunately, I've called them twice, asked them to call me back, and missed their return call because I was in a work meeting. If they just had an actual person you could deal with and schedule an appointment it would be much easier. Maybe people who are lucky enough to pick up when they call you back do get good service from the techs, but I wouldn't know. I imagine not having front desk staff costs them business. I know it cost them mine. read more

These guys are excellent. Fast service, honest, and very competent. I had a cap blow in a A/C unit and they replaced it for nearly 1/2 the price I was charged by another company over 5 years ago. read more

I had SHC troubleshoot my A/C and they replaced a coil and added a TXV valve. The TXV Valve failed after approximately 1 year. I called them and they refused to replace it though it was still under Warranty. read more

A highly publicized, local HAC company, with which I have had an annual maintenance contract for a number of years, quoted me $1374 to repair (new blower motor and wheel) a ten-year old gas furnace. I called Shanahan's for a second opinion. Shanahan's provided excellent telephone response service (Pam), had a technician (Fernando) at my home within two hours, and performed the exact same new parts and service for $678. On top of that, the company owner, Kirk Shanahan, stopped by to make sure the diagnosis and repair were done properly. Outstanding!!! read more

I have to give four stars but five stars to Dustin and Sergio. I have had problems with the Trane Units but Shanahan (Vickie and Kirk) did work with me to get everything resolved. Happy to have issues addressed before hot weather is here. Like tomorrow. read more

I just received excellent service from Shanahan's and wanted to share my experience. I discovered that my laundry room floor had become saturated with water, either from my AC or hot water heater and called Shanahan's about it this morning. Within 2 hours of my call, a service technician was at my house. He diagnosed and corrected the problem and also fixed my non-working gas fireplace in short order, all for a reasonable price. Also, the dispatcher with whom I spoke was very friendly and worked to accommodate the service visit with my work schedule. I am very relieved to have this problem taken care of so quickly! read more

I've worked with this company for more than 10 years for my rental properties and my own home, and they've always done a great job for me. They are extremely reliable, charge a fair price and will back up their work. read more

Our organization had a service contract with a well known local company for several years. The same problems reoccurred over and over and Sheetrock was damaged and repaired at our expense multiple times. In addition our building is 2 levels and it was always very hot upstairs in the summer and very cold upstairs in the winter. A year and a half ago we were given a referral to Shanahan's. We followed up and Kirk Shanahan came out immediately, gave us a quote to repair and 2 days later the problems that had haunted us for years were gone. We had spent thousands in service calls and damages. Shanahan's is our company of choice and they now have our service contract on our a/c and boiler. They are busy and it does take time for ordinary maintenance to get scheduled but I'll wait for them anyday than go with another company. They do it right the FIRST time! Call them, you won't regret it! Rhea Killinger read more

We've used Shanahan's several times and give them the highest of recommendations. Our AC blew out during the 100 degree plus heat wave. We called on a Sunday and they returned our call that very day and sent a technician out the following morning. They pinpointed the problem and the repairs came to well under what we were fearing. They don't try to upsell you unless it's really needed! read more

We have used Shanahan's twice now. Once a year ago for a service check and today for a broken outdoor unit. We called after hours on Tuesday requesting a service call, and Fernando came out Wednesday afternoon to assess the problem. I called other companies and was told that Friday would be the earliest someone could come out due to high demand. My wife said that Fernando was very pleasant to work with and he identified the problem quickly. Turns out we just needed a new capacitor, and Fernando replaced it on the spot. Our unit is older, so I appreciate the fact that he did not try to sell us a whole new system unnecessarily (how is a consumer supposed to know?). The parts and labor costs were very reasonable. We will definitely use Shanahan's again. read more

Horrible. We have dubbed them Shenanigans in my house. First of all, there is no communication at all in the company. A tech came out and helped us, we gave him our landlords contact info and he left. Our landlord never heard anything and when we called to get an update no one had heard anything about it at all. We called a few times, heard different things from different people, and it was ridiculous. Eventually we ended up getting a new AC unit which was inevitable. Should be good to go, right? The 101 degree heat and humidity should not be a problem, right? Wrong. We went about 2 weeks assuming we didn't understand the new AC setter thing, but after giving up a month later we called and had another guy come out. Turns out the tech who installed it didn't put the caps on or something. Are you serious? We had the AC set for 68 for a month and it wasn't working because your tech didn't do his job properly. Shenanigans- you strike again. Don't use them. read more