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    ShamPooches

    3.9 (211 reviews)
    Closed Closed
    Updated over 3 months ago

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    Response time

    20 minutes

    Response rate

    100%

    Services - ShamPooches

    Bath and groom only

    Full grooming

    Pet haircut

    ShamPooches Photos

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    Recommended Reviews - ShamPooches

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    Reviews With Photos

    Edgar G.

    Mi cachorro quedó hermoso muchas gracias Eelan por el buen trabajo que hacen con los perrito es el mejor lugar para cortar el pelo de nuevo muchas gracias

    This is what my dog normally looks like.
    Matt And Kristen P.

    THIS IS NEW OWNERSHIP. THE OLD REVIEWS HAVE NOTHING TO DO WITH THE CURRENT STATE OF SHAMPOOCHES. The first picture is what my standard poodle normally looks like. She's been groomed every 3-4 months since she was 8-weeks old and is now 5-years old. Never once a complaint about her. Usually around $100 for grooming. The second picture is what my dog left Shampooches looking like today. $165 they charged because she "moved a lot on the table" and they had to completely shave her because "she had mats." My dog has been home for multiple hours, and is still terrified, squatting out of fear when you talk to her and keeps putting her ears back and flinching when I go to touch her. Never bring an animal you love to this place. Response to manager's comment: Good try, Ealen. I've never met you. And no one is going to believe that after coming to this place for 10 years between my two dogs and "always getting the same haircut" as you claim, I now suddenly have a problem with it. You're not fooling anyone when so many reviews have the same themes. Instead of writing manipulative responses, take some accountability so you can improve your business.

    Lulu being picked up !

    We have been using Shampooches for over 15 years with 3 dogs. Lulu is a rescue and had to get use to being groomed. Sue has always been caring and gentle with all of our dogs. Lulu has learned every girl needs a good cut! I would highly recommend them! You can even do walk in for a nail trim or face trim!

    Jan K.

    I take my fur Baby to Shampooches for nail trims, I like the fact that you don't have to make an appointment. Just drop-in. The staff is very friendly and helpful!

    Paw pads not shaved
    Maria L.

    This all went down in early September 2021. After reading the glowing reviews I thought that I too would be able to write one up for them. Unfortunately that is not the case here. I want to start by saying that I had to leave a voicemail even though it was during their business hours. I have a 1 year old male corgi, who at the time was probably about 10 months old, and he had never been groomed before. This is vital information which I made sure that they were aware of in my first voicemail to them, and then again when I had spoken to someone on the phone, and again when they came to my car to get my puppy. So they do a car drop off and you call them and they will come to your car to get your dog. Pretty standard since Covid so I was fine with that. What should've been the "aha" moment for me was when the lady didn't use my leash to take him inside but instead she just picked him up. My boy is now roughly 28lbs but at the time he was exactly at 25lbs. That's not a small dog that you want to carry around, and I don't even carry him around at all. The vets office always takes him on our leash or on one of their own IF they are worried about sanitation. So this should've been my first red flag. I had of course mentioned he had never been groomed before, and when she asked what I wanted done I was very specific. I didn't want any part of him shaved except for his paw pads which is normal to be shaved out. I wanted a sanitary trim and his butt fluff to be trimmed as well, but not to touch his coat as he doesn't need that. They said they would call when he was ready and that it would take 2-3 hours or so before I would have to come back. I went about my day and was in Walnut Creek when they ended up calling. They called me to pick him up since he was anxious and I asked how he did and they said he was fine, but definitely to go get him as soon as I could. Well of course they had told me that they weren't sure how long it would take and that as long as I can get him by 4pm there wouldn't be any issue. The first time they called I had mentioned I was in the middle of something in Walnut Creek and I would be heading back in thirty minutes or so and that I would be there in about an hour. They then called me several times and asked how much longer when I had said initially an hour and it only ended up taking me about 45 minutes from the first call. My poor baby was super anxious when I picked him up and he just wanted to be with me so of course I let him do just about whatever he wanted and got out of there as soon as I had paid for the service. The grooming cost $70 and I added a $10 tip at payment and left without inspecting my dog since he couldn't sit still and was still super anxious. What I hadn't realized until the next day when we were home relaxing was that my dog was STILL traumatized and he had been shaved in several areas AND THEY CUT HIM. They shaved him which I had asked them not to, but no big deal it wasn't his coat so it wasn't the end of the world for me. BUT they didn't do anything to his paw pads which I had specifically asked them to do, which was the whole point of the grooming service. We typically have the vet techs trim his nails as needed, and since I am a cosmetologist I'll occasionally trim his sanitary area as needed. He doesn't like for me to touch his paws which is why the vet techs do it! So I was absolutely furious at this point. The receptionist talked to the woman who had groomed him, and she said nothing out of the ordinary and that he was fine the whole time. She then told me that the lady, Maria, was new! Which would've been fine if she had respected my wishes and done as I asked. The receptionist then spoke with the owner and said I could come back and have some sort of free or discounted services, but of course I didn't want to retraumatize my puppy and subject him to that again. I asked if they could do a partial refund since I can't see spending that amount on a poor service. I'm in the service industry and I know they still have bills to pay and after all he was washed and dried, and groomed to some extent. The owner was accepting of this and I ended up paying $50 total. Which I could in my opinion justify for the wash and dry and partial grooming that was done. I appreciate the owner and the receptionist for doing their part to make this right, but I hope that something was done about the fact that this even happened.

    Pepper
    Soo L.

    Thanks Anna and all staff. I'm sooo glad my puppies had a grooming today. I have a Bernedoodle(Pepper) and Westie(Junior) Junior barks when he meets other dogs and is excited a lot. I never tried him to get grooming in public; even I didn't expect Junior to get in today. After grooming, he looks pleased!! And pepper looks gorgeous! Thank you very much!! I'm looking forward to getting the next grooming for them!

    Jennifer R.

    Alex always does amazing with our Eddy's haircuts and style! He always comes home happy and with new energy- confidence booster we think! The bandana's are also the cutest. Don't think twice, Shampooches is the best place for the pups in town!

    Here is the "before". The cut really is a work of art.

    They gave our puppy the perfect and classic poodle cut. So much fun! Fabulous, caring staff, and great feel-good place. We love ShamPooches San Ramon.

    Klei
    Jan K.

    Took my dog for grooming today and ShamPooches did a great job! I will definitely bring Klei back!!

    Angel aka Lil Girl :)
    Ray J.

    Our four-legged family member is always happy to see the groomers here. Highly recommended - They are the best!

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    2 years ago

    Butchered haircut. Rude and argumentative tattooed manager who would not even consider what I wanted done. Will go elsewhere next time

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    Page 1 of 6

    Ask the Community - ShamPooches

    Review Highlights - ShamPooches

    They go to Eelan and come out clean, fresh & well groomed every time and are not scared to go.

    Mentioned in 3 reviews

    Read more highlights

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    A Cut Above Grooming Salon - How cute is this little hanky they finished my girl with?!

    A Cut Above Grooming Salon

    (170 reviews)

    Absolutely love A Cut Above Grooming. Kat is amazing every single time. My dog is always so…read morecomfortable around her, which says a lot since he's not usually that relaxed with new people. My puppy absolutely loves her. She has such a calm and gentle way about her and it really makes a difference. Not only is she great at what she does, but she's also just an incredibly kind and genuine person. The best part is they come to you, which makes the whole process so convenient. Highly recommend her to anyone looking for someone they can fully trust with their pup.

    Been taking my dog here for years. Most of the time I was happy with outcome. I recently…read moreestablished a groomer to groom my dog everytime. My nervous doggie just loved the groomer Ashley. Sweet girl. One day I booked with Ashley and got to the shop and was told Ashley was sick so someone else did Munchies grooming. I took my dog home and was very disappointed. Just wasn't how my dog usually is groomed. I ended up calling and taking him back a few days later for Ashley to tidy up the cut. Fast forward to last month I made an appointment online on a Friday. When you book online it says REQUEST, WAITING for approval. I made the request on Friday for that Monday appointment. Well, I never heard back, never got a call, did not get a text , nothing. So Monday comes, I assume they couldn't honor my appointment. The shop calls me and tells me if I want to bring Munchie in, ever, I would need to pay for Mondays No show. I explained the situation how I did not get confirmation, no one called so I didn't think they could take him in. After going back and forth and this very rude female butting in to our conversation which they had me on speakerphone, I told the owner Nathan that I couldn't pay 120$ for the missed appointment plus another 140$ for a new appointment. I always tip 20$!!! Nathan tells me, well ok he will just charge me 60$ for Mondays appointment. I explain to him , what it says online when booking, it says request waiting on approval! It does not say confirmed! I have been a customer for years. I always tip. Nathan says no, Munchie cannot come back unless I pay the 60$. He said that I no showed a few times in the past. If that was the case, why was I never charged or this was never mentioned to me. And how can they just make up a No show price of $120? No one has ever said anything to me ever about a no show until this happened. I expected them to consider the thousands of dollars I have paid them over the years. And to consider that besides this incident that was not my fault, I have been a loyal customer! I take my dog to them once a month! Every month! But no, Nathan insisted either I pay for the missed appointment from that Monday or not to ever come back! I think that says a lot about them, and now that I have found MOBILE groomers who come to your home for same price and do a great job, I am happy this happened. Otherwise I would probably have stayed there giving them my money. All in all, Nathan does not value his customers, or this would have been handled differently. I am disappointed my dog means that little to them as a customer and my years of spending my money with them means nothing, but I am happy I moved on to this awesome mobile grooming! It is so nice, so convenient you know your dog is right outside in the van getting groomed. I don't have to wait around all day to see if A Cut Above Grooming is gonna have my dog 2 hours or 4 hours. The shop itself is not clean. There is usually dog poop on the ground outside, that stays there all day from when I drop my dog off, until I pick him up, the same poop is still there. Kinda lame considering there's 4 or 5 workers there sometimes.

    ShamPooches - groomer - Updated May 2026

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