I've had suburban for the last 4 years. I have 2 1000 gal tanks, one for the main house, one for…read morethe pool. They came out and filled the main tank, but then came back and filled the pool tank -- 2 trips -- not a smart logistical move. They charged me 40% more per gal for the pool tank delivery. Same customer, same house, 2 tanks. One tank was $4/gal, next tank $5.60!!! Thieves!!! They said they had to consider the two tanks as two customers, pricing based on usage. SUCH BS!! I told them to cancel the account. They told me to have a nice day. BTW Petro and Great White half the price per gal. Buh-bye Suburban.

The WORST Company for Propane! They are crooks! They are liars!!! Worst experience of my life! They…read morecame and took my propane tanks, they claim took them from wrong house! they send late charges on the original invoices. CROOKS! Do not use them. They also charge double the amount of other Propane companies!!

One year in these guys have been great. My old heating oil supplier was OK for over ten years, but…read morejust OK. Inattentive when I asked about possible changes and improvements. Anchor replaced dampers, tuned furnace, updated thermostats. Now better heat distribution, quieter and using less oil - each very noticable. Also big: they set me up with PROPANE tanks & supply. So we could combine suppliers and get away from the big propane company in this area which reminds me of the cable company in terms of customer "service."

I have been a customer for as long as they have been in Holbrook and today was my last day as their…read morecustomer. I went there today to exchange a refurbished tank I had purchased from them several months ago. The tank had a faulty on/off valve and I wanted to exchange it for another and while there purchase an additional tank. The gentleman at the counter said, "you bought it, I can't give you an exchange" After years as a customer his curt off the cuff remark floored me. If that's their customer service attitude, I'm done. If I could give them no stars I would gladly do that.

Had them come to clean my grill. $75/half hour. The first time the guy said it was done, I went out…read moreto look at it and he never did the bottom of the grates, said I'd have to burn it off, and the grease drawer was on the ground uncleaned. The second time he said he was done, he had done the bottom of the grates and put the drawer back in the grill. I had to take care of something, so I paid him, gave him a tip, and he left. I just checked (almost three hours later), and he never cleaned the drawer. Maybe he wiped it down, but it's filthy. And he never cleaned the sizzle station burner. The top of the grate is spotless, but the bottom is disgusting. I could wipe off the grease with a paper towel, so it's not like it was baked on. And the tub that the burner sits in is filled with grease. Now I have to take it apart and do his job but no one is going to pay me $150/hour to do it. Do not hire these people to clean your grill. They're counting on you not checking and just cooking right over last year's grease. I even told the guy who made the appointment that it usually takes me over four hours to clean it, and he said it would take them an hour. Yeah, when you don't clean, it can take as long or as short as you want it to.

Was a great company until Petro took over. Now they want cars moved, and gates opened. I've been…read morea customer for 25 plus years. Never had this problem beforehand.

Ideal is the best in every way! Great service and competitive pricing!…read moreVery responsive and always reliable!

Paraco took over Great White Propane that I was a customer of for 6 years…read more.. Their customer service is poor...I have asked 4 different times if Paraco has a monthly budget plan. I started 5 weeks ago before the 1st delivery of gas. Each time I called they said they would elevate the question...no one has ever answered the question. Got my 1st invoice today and I just paid it. Another issue is the original 2 large tanks were never installed on level ground so they were leaning into my shed which in turn damaged the siding. I've called on that 3 times to see if they will replace the siding where the damage is. It's been since 11/21/22 that I sent in pics of the damaged. I won't hold my breath but Paraco took over the original company and customers so they should fix it. Not starting off well with Paraco...we shall see how this goes...I would pay .10 cents a gallon more if I could get good customer service.

I used paraco for 3 decades. Recently I ran out of hot water. They said I owed a balance. I was…read moremaking larger payment to catch up. They never advised me the would put my delivery on hold till the balance was paid in full, but I kept paying them. I called for a safety check. I was told by the service guy that the lines were above the ground and not safe to fill my tank. I was so disrespected by the associates working with paraco. I arranged for them to pick up the tank. They lasted filled me in May knowing the lines were on top of my property making it unsafe for my family. I would never recommend that company to anyone.

This is the 8th year I have had the PLEASURE of dealing with this family run company. My house is…read morein Sagaponack and I have witnessed first hand how Private Equity Funds have gobbled up several of our local service providers. Think Emil Norsic and Tortorella Pools. I love the very friendly and personalized service I receive from Hampton Tank located right across from the Bridgehampton Train Station. They have been very proactive in identifying problems with valves associated with my pool heater or my propane tank itself. Their service people fix things pronto. It is refreshing to be able to call someone to address any issue I might have instead of using a chatbot or website. I only pray they are not one of the next Private Equity Victims.

Terrible company, rude, borderline abusive. Owner or manager cursed me out on the phone because…read morewhen they changed my tank and regulator, my propane range stopped working, and I asked for help fixing the problem. He said, without seeing the range, that it was garbage, and was not his problem. It turned out that when they did the switch over, they introduced dirt into the system, and clogged up the orifices in all the burners. They do not even deserve 1 star.