Great customer service! Prompt fill, which is automatic…read more Excellent price! Rewards for recommending friends! Soooo happy I switched! They made it so easy.

Definitely will keep using propane depot. Excellent pricing…read more,cheaper than the competition!!!!!

I've had suburban for the last 4 years. I have 2 1000 gal tanks, one for the main house, one for…read morethe pool. They came out and filled the main tank, but then came back and filled the pool tank -- 2 trips -- not a smart logistical move. They charged me 40% more per gal for the pool tank delivery. Same customer, same house, 2 tanks. One tank was $4/gal, next tank $5.60!!! Thieves!!! They said they had to consider the two tanks as two customers, pricing based on usage. SUCH BS!! I told them to cancel the account. They told me to have a nice day. BTW Petro and Great White half the price per gal. Buh-bye Suburban.

The WORST Company for Propane! They are crooks! They are liars!!! Worst experience of my life! They…read morecame and took my propane tanks, they claim took them from wrong house! they send late charges on the original invoices. CROOKS! Do not use them. They also charge double the amount of other Propane companies!!

One year in these guys have been great. My old heating oil supplier was OK for over ten years, but…read morejust OK. Inattentive when I asked about possible changes and improvements. Anchor replaced dampers, tuned furnace, updated thermostats. Now better heat distribution, quieter and using less oil - each very noticable. Also big: they set me up with PROPANE tanks & supply. So we could combine suppliers and get away from the big propane company in this area which reminds me of the cable company in terms of customer "service."

Had them come to clean my grill. $75/half hour. The first time the guy said it was done, I went out…read moreto look at it and he never did the bottom of the grates, said I'd have to burn it off, and the grease drawer was on the ground uncleaned. The second time he said he was done, he had done the bottom of the grates and put the drawer back in the grill. I had to take care of something, so I paid him, gave him a tip, and he left. I just checked (almost three hours later), and he never cleaned the drawer. Maybe he wiped it down, but it's filthy. And he never cleaned the sizzle station burner. The top of the grate is spotless, but the bottom is disgusting. I could wipe off the grease with a paper towel, so it's not like it was baked on. And the tub that the burner sits in is filled with grease. Now I have to take it apart and do his job but no one is going to pay me $150/hour to do it. Do not hire these people to clean your grill. They're counting on you not checking and just cooking right over last year's grease. I even told the guy who made the appointment that it usually takes me over four hours to clean it, and he said it would take them an hour. Yeah, when you don't clean, it can take as long or as short as you want it to.

Excellent service and great prices! Always a friendly staff on the floor to help you.read more

Was a great company until Petro took over. Now they want cars moved, and gates opened. I've been…read morea customer for 25 plus years. Never had this problem beforehand.

Ideal is the best in every way! Great service and competitive pricing!…read moreVery responsive and always reliable!

I am surprised, even shocked by the poor reviews. I have relied on Paraco for years. It has been…read moreconsistently excellent. The most recent episode was during the serious storm damage Eversource suffered about a month ago. We were relying on our generator; I was concerned about our fuel level because it looked like it was going to be (and was) a multi-day loss of power. Paraco immediately made a delivery, on a Sunday morning. We have used Paraco as well to help with our propane fireplace; they folks--Jerry specifically--were great. I don't think, in 12 years, I have had a single bad experience with Paraco.

Customer service is the worst I have ever experienced in my lifetime and I am 84 yrs old. The…read morestaff are petty, small minded, and totally incompetent. And they don't listen to the customers nor do they act upon any agreements, contracts, or complaints. I had problems with them immediately when they took over Consumer's Propane business in June, 2025. It was so bad that I decided to switch companies. As a result, I told them to remove me from automatic delivery as I want to drain the tanks before moving onto a new company. Yet, I had to contact them 3 times before they finally removed the automatic delivery status. And, even though this was noted on their company account, they still chose to ignore it and did an automatic delivery anyway in the Fall. I was very upset by this but they totally ignored my feelings. The price they charged me was much higher than what the new company was going to charge me. Finally, in November, Kelly tel me to say she would help me by having the Tanks removed immediately after I switched over to a new company and she would credit the remaining propane back to me. In December, 2025, when the tanks were at 30%, I switched companies. But when I tried reaching Kelly, Customer Service personnel absolutely refused to put the call thru to Kelly. They said they would handle picking up the tanks. It's now May 15, 2026 and the tanks haven't been removed six months later. When I keep calling to ask for Kelly, they become extremely petty and start playing head games with me. I believe they are relishing my misery over this. And are enjoying every minute. So I don't recommend anybody doing business with this company and the childish, totally irresponsible customer service staff. At different times, I spoke to both male and females to no avail. I assume they don't want me to contact Kelly because she would immediately solve this issue and be nice to me. I doubt they will credit the left over propane to my account. I feel hopeless.

This is the 8th year I have had the PLEASURE of dealing with this family run company. My house is…read morein Sagaponack and I have witnessed first hand how Private Equity Funds have gobbled up several of our local service providers. Think Emil Norsic and Tortorella Pools. I love the very friendly and personalized service I receive from Hampton Tank located right across from the Bridgehampton Train Station. They have been very proactive in identifying problems with valves associated with my pool heater or my propane tank itself. Their service people fix things pronto. It is refreshing to be able to call someone to address any issue I might have instead of using a chatbot or website. I only pray they are not one of the next Private Equity Victims.

Terrible company, rude, borderline abusive. Owner or manager cursed me out on the phone because…read morewhen they changed my tank and regulator, my propane range stopped working, and I asked for help fixing the problem. He said, without seeing the range, that it was garbage, and was not his problem. It turned out that when they did the switch over, they introduced dirt into the system, and clogged up the orifices in all the burners. They do not even deserve 1 star.

Got my propane here, quick and efficient service. Good price. Highly recommended, I will be back.read more

I called saturday evening, was quoted a good price for delivery of a quarter cord, and received the…read morewood the next morning. Very courteous service. I will definitely order from them the next time I need firewood!