The most unorganized mess of a company I've ever seen. Will never arrive on time. Waiting 4 days…read morenow with a looming snowstorm and customer service is a joke. Avoid these clowns at all costs.

Don't even waste your time with Paraco. I have had nothing but issues from the beginning…read more Paraco will sell you a bill of goods and not delivery on their product and service. In the beginning Paraco would just show up randomly. Sometimes @ 40 or 50% and charge a delivery fee on top of the propane charge. I called and explained my concern and Paraco recommended changing my account to "Will Call" for more accuracy. Paraco recommended calling when at 30%. It's been one week since scheduling a delivery and I still have not received delivery. In all I was told that I was not a priority customer because I do not heat my house with propane . This statement is not accurate, I do use propane for heating for the back of my house. Propane is dedicated to my cooking as well as a direct vent stove for heating. I have called 4 times, every time that I have called I had to wait 20-30 min just to get through. As of today Paraco cannot give me a timeline for delivery and are now asking for me to wait up to another week. Every time I call I get a different story. Red alert don't be fooled by an illegitimate business. Paraco should not be allowed to operate and run a business that does not hold up to their promise.

Great customer service! Prompt fill, which is automatic…read more Excellent price! Rewards for recommending friends! Soooo happy I switched! They made it so easy.

Definitely will keep using propane depot. Excellent pricing…read more,cheaper than the competition!!!!!

Was a great company until Petro took over. Now they want cars moved, and gates opened. I've been…read morea customer for 25 plus years. Never had this problem beforehand.

Ideal is the best in every way! Great service and competitive pricing!…read moreVery responsive and always reliable!

One year in these guys have been great. My old heating oil supplier was OK for over ten years, but…read morejust OK. Inattentive when I asked about possible changes and improvements. Anchor replaced dampers, tuned furnace, updated thermostats. Now better heat distribution, quieter and using less oil - each very noticable. Also big: they set me up with PROPANE tanks & supply. So we could combine suppliers and get away from the big propane company in this area which reminds me of the cable company in terms of customer "service."

Excellent customer service from the women in the office to sales to installation. Kind and…read moreprofessional from sales to installation. Easy, no-nonsense company. My only regret is that I didn't leave my previous company for Peconic propane years ago. Thank you all!!

I cannot say enough accolades for everyone I dealt with at Peconic Propane! Not only were they…read morepatient during my many attempts to get a new dryer (LP gas converter needed) but they also did an incredible installation quickly and with kindness! I am forever grateful and have a new appreciation for dryers!

They charged me double price for months and when I called they admitted it. They said it was a…read moremistake. It's easier to believe they take advantage of people who doesn't check and give for granted they are professional. Please, avoid them - they do not deserve business

I ordered 800G propane at the price $2.59 per Gallon on Jan. 9, 2024. The ticket (number #7221)…read moreshows that the actual gross delivery is 765.4G propane at 6 celsius only. However, they charge me the money for the net delivery 800G propane. When I ask the reason for the difference between GROSS DELIVERY AND NET DELIVERY in the ticket, they said that they will do adjust on the actual gross delivery number with temperature into net delivery number. Therefore, I have to pay extra money on their NET DELIVERY NUMBER!

Delivery is terrible. The website is so poorly designed it's a joke, but the joke's on you.read more

Absolutely horrible company. Last year I was billed $550.00 for the the rental of two tanks, I…read moreimmediately cancelled the account. Now i just recieved a notice from a collection company for a bill to pick up the tanks. I was never informed of this charge. Please do yourself a favor and use any other propane company . Paraco is the absolute worst. You have been warned

Let's face it, carrying propane in your car is not ideal, so why not have it delivered. The…read morepropane guys are a local dealer specializing in barbeque sales, and propane fills but offer the convenience of delivering propane to your front door. I've used them several times for Propane delivery and have not been disappointed with their next-day delivery service. Some folks have questioned if the tanks are filled to their capacity, but having sensors connected to my tanks allow me to see how much propane is in the tank visually. Both delivery's had roughly an 85% fill. I'm sure not filled because of expansion. I highly suggest using their services, and if you're looking for a new BBQ or smoker, I recommend The Propane Guys!

Had them come to clean my grill. $75/half hour. The first time the guy said it was done, I went out…read moreto look at it and he never did the bottom of the grates, said I'd have to burn it off, and the grease drawer was on the ground uncleaned. The second time he said he was done, he had done the bottom of the grates and put the drawer back in the grill. I had to take care of something, so I paid him, gave him a tip, and he left. I just checked (almost three hours later), and he never cleaned the drawer. Maybe he wiped it down, but it's filthy. And he never cleaned the sizzle station burner. The top of the grate is spotless, but the bottom is disgusting. I could wipe off the grease with a paper towel, so it's not like it was baked on. And the tub that the burner sits in is filled with grease. Now I have to take it apart and do his job but no one is going to pay me $150/hour to do it. Do not hire these people to clean your grill. They're counting on you not checking and just cooking right over last year's grease. I even told the guy who made the appointment that it usually takes me over four hours to clean it, and he said it would take them an hour. Yeah, when you don't clean, it can take as long or as short as you want it to.