Short version ... Please call Ace immediately if you need restoration services. You won't regret…read moreit. They are simply the best!
Long version ... My husband and I closed on our new home on Nov. 7, 2022, and just 2 days later on Nov. 9th, the day before we were set to move in, we walked in to a complete nightmare. I always compare what I saw with the scene from the movie Home Alone - where water is just gushing down through the basement. Except our issue wasn't the "Wet Bandits." Instead a faulty 2nd floor toilet that did not have a "no burst" supply line on it - burst - and water ran through every level, and almost every room of the house overnight. The main level ceiling completely collapsed, and 90% of the house was soaked. Without knowing what to do, I called my real estate agent, who suggested we call a plumber. I then remembered Ace Cleaning and Restoration from a much smaller flood we had in our old house. I called the owner, Kevin, and he sent Ken over within what felt like minutes to diagnose the issue, stop the water flow, put our minds at ease, and start the restoration process. Ken was able to determine that the faulty supply line was the issue, and their team got right to work setting up heaters, dryers, and other equipment to try and save our oak floors. I was extremely nervous about the damage and what it might cost, and how long it would take to essentially rebuild 90% of our brand new house. But Kevin assured me the whole time that he would work with the insurance company and I had nothing to worry about. Unfortunately, our insurance company ended up being very difficult to work with, we jumped through many hoops and various appraisals, but Kevin and his team remained patient, professional and kept their word - that I had nothing to worry about and they would take care of everything. And they did! Our house was completely fixed while we lived in it - basement, living room, 2 full bathrooms, 4 bedrooms, all completely restored - and honestly I can't even say "restored to their original condition" because their work was even better than the original condition! I cannot thank the team at Ace enough for helping us through this nightmare. Everyone on their staff was professional and kind, their work was clean and impeccable. I can't say enough about this company. Although I hope to never work with them again (lol sorry guys!) they provide true peace of mind knowing that whenever an emergency arises and you feel like your entire world is crumbling (or in our case, flooding!), Ace will be there for you. Thank you Kevin, Ken, and the entire Ace crew for picking up the pieces of our home and putting it back together.