Worst move and worst customer service ever. Salesperson didn't ask enough questions about items being moved. They said they would.pack items and when they arrived to pack up items I was informed that it would cost more. So I agreed to pay. The person in charge was rude and ignorant and just blaming me for all the items.
The company put the items into storage and I was charged for that, that was fine.
Then it came time to have items moved to new location. The man in the office wasn't professional at all telling me the dates and times he could move the items. Not really accommodating me. Then he was rude about the fact I had to arrange funds before the move.
Then the items arrived to be moved into storage unit and home. Well pictures were broken, a folk art piece broken, china cabinet damaged on bottom, then come to find out pieces left behind because they decided to put some pieces into another part of there warehouse. No idea why, he gave excuse that the warehouse manager wasn't there to help sort. So I asked to have those pieces delivered, yet again he told me when he was going to do it. I was to be thankful he wasn't charging me for storage. So in the time that passed lost a tv, a new bbq still in box, hardware for putting a bed together, a very large painting, smaller painting done on driftwood, then I was given a tv not even mine.
So again I asked him for my things. He said that now I have to file a insurance claim. He was to send out the forms, that was on march 17, 2021. Still no forms, then he said he mails forms every two weeks. Weird business practice.
So I started unpacking items. Pieces missing on crystal decanters, crystal bowl broken, a pair of victorian cases damaged. That was only.in three boxes much more to unpack.
These people don't care about your items and are just rude and ignorant. I think the man in charge should be fired and if he is the family man running this business should be shut down permanently.
Never never never do business with these people
I paid over $3000.00 for a move from ct to rhode island. read more