The food is so good at this location. It always hits the spot. I only wish I lived closer so it was easier to come in.

Shake Shack has recently opened up a new location inside the Sears "Willis" Tower. This location is part of the Sears Tower makeover, so the interior itself is somewhat small with some seating. However many of the diners spill into the communal seating of the new but still-to-be completed Catalog food hall inside Chicago's tallest skyscraper. Catalog and its food vendors has proven to be quite popular with downtown office workers, construction workers, and tourists. This Shake Shack has always looked busy since its recent opening, but somehow I managed to order my early lunch today without encountering a line at all. Yes I actually stepped up to the counter to place my order with a human, but one can also let their fingers do the ordering upon one of the devices stationed near its Jackson street entrance (one can also enter through the Catalog lobby). My order came out within minutes, and the food was still very yummy when I ran my bag of food back to the office. The Smoke Shack burger is a single cheeseburger with a pile of applewood smoked bacon, chopped cherry pepper and ShackSauce. It was a flavor bomb of a burger, just messy and greasy enough to impress. I ordered cheese fries, and the crinkle cut fries came with the cup of dense cheese sauce in a cup so the fries were quite crispy down to the last fry. This Shake Shack lunch was very tasty and filling indeed. read more

This is a pretty good location for a Shake Shack. I honestly expected it to be much more crowded since it is inside Sears Tower. The service was great and everyone was very helpful. The cashier, kind of hard to hear her. The burger was pretty good. I had the single shack burger. The fries were another thing. I honestly thought that they tasted just ok to not too enjoyable. Not salty enough and texture was a little off. The cheese fornthe fries tasted old and not very melted. The strawberry milkshake was amazing. While the fries weren't perfect, the employees deal with a huge lunch rush and still manage to have most orders done within 10 minutes. read more

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Finally a Shake Shack that I pass on the way to work. This is the perfect location for one. And it will either be one of the best things ever for me.... Or the worst. lol Text from my 9 yr old "Have you passed Shake Shack yet? Can you bring me home a burger?" This is becoming a common question. I've yet to find a fast food burger restaurant with better customer service than SS. I've yet to find a fast food burger place who makes better burgers. Good, sure. But not better. But, as a pastry chef, I assure you that man cannot live by burgers alone. Pies and ice cream are needed too. And their amazing concretes are made from pies made in the best pie shops in the area. But to add to that, they donate 5% of sales from their concretes to the Greater Chicago Food Depository -a nonprofit that provides food to hungry people across Chicago. With those two facts, how can you walk out without one? read more

The newest Shake Schack location in Chicago and another one in the Loop. Excellent! As far as fast food burgers go, you'd be hard up to find one better than here. If you've never been to any SS location then wait no longer. Your seach for a meal is over. Stop reading and go get a Shack Buger w/ fries and a shake. Trust me. Because I am not exaggerating when I say that the Fast Food Burger Triple Crown is: Shake Shack, In-N-Out, and Five Guys If you have been before then you'll be happy to know that this location represents the franchise very well. Situated in the newly build Willis (Sears) Tower lobby there is ample seating inside and plenty more out in the atrium. The friendly staff takes orders quickly and either hands you the typical buzzer or takes your phone number to text you when your order is ready. During my visit, shortly after opening day, they were still ironing out some kinks and there was a little bit of organized chaos. However, the food did not suffer as it was the hottest and freshest-tasting Shack Burger I've ever had. Ditto for the fries. I was elated to see the friendly green burger sign while randomly roaming past one day and was content to discover that all is well at this location. They're going to do well, if for no other reason than my future patronage. read more

First time here at shake shack, I ordered the smoke shack, with no cheese. Only options for cheese were American, and I can't stand American cheese. I also got the cookie butter shake which was actually delicious! For the burger and shake i spent $15, kinda pricey, especially since it didn't include fries, boo hoo. I would say the place is kinda over hyped, would rather much prefer, Freddy's Steakburgers. Side note: they have these monitors, about 6 of them, by the entrance to order and pay for your food, if you don't want to wait in line to place your order! read more

Shake Shack Willis Tower - SmokeShack, cookie butter shake - Fast Food Near Me - Chicago, Illinois

I was rather joyed to unshackle from my desk during the Friday lunch hour today and find a Shake Shack in a beautifully remodeled lobby that I have somehow not realized has existed for several months. My food was ready exactly five minutes after ordering. By the time I got back to my desk, it was still piping hot. I swore off Shake Shack years ago after having a few bad experiences but I'm really happy that I gave it another shot. It was awesome. You can taste the difference in that these ingredients really are top of the line for a fast-food burger place. I see some people are criticizing "small portions" which I find pretty weird. A double burger is 790 calories which with fries is a pretty respectable lunch portion. I'd be lying if I didn't admit to eating the double-double today with fries, but when you're spending $20 for almost 2000 calories I don't see how one can complain. read more

The bathroom door is super heavy. Lol. I had to ask for the code 2x only to find out I'm just weak. But I never noticed the buns weren't cut all the way through. Helps seal in the juices. It was pretty cold but it's because it's close to the doors and the revolving doors are always used. It was pretty clean. I liked that I didn't have to talk to anyone to order my food. It didn't take too long for our order. It was pretty standard. read more

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Located Sears Tower small location and in a Sunday only 1 employee so slow . Does have seating so good . Ordered cheeseburger fries and milkshake read more

Shake Shack Willis Tower - Fast Food Near Me - Chicago, Illinois

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When you just gotta have a good burger, fries, and shake, Shake Shack will never do you wrong. I mostly hit this l place up whenever I'm traveling because they don't have one anywhere near where I live, but if they did, I'd probably go pretty regularly. It's comparable to portion size, taste, and price to The Habit. read more

Not sure what the hype for shake shack is. Tried the burger, hot dog and nuggets. Burger was okay, nuggets were dry and the sauce that came with was pretty meh. The hotdogs they cut in half vertically to cook. Never had a hot dog like that before and it was partially burned.... Service was quick and easy though. Might stick with mcd or Carl's instead read more

During a midweek lunch rush you may find your order taking a while, but you can count on the great staff to work as fast as possible cranking out good quality burgers and helping people find their to-go bags. In the lower floor of the sears tower, find a modern comfy spot to eat. read more

Perfect bite at the end of a long day. And we only came upon it because one of two places open until 9 pm. Thank you for feeding weary conference attendees from out of town. Hospitality better than most too!! read more

I love shake shack and go to the downtown location quite often. However, this location really needs improvement. I went on opening day, which I knew was going to be busy. I waited about 25 mins in line to order and then another 15 mins for my food. This location has order kiosks but none of them were functioning. Online ordering said the earliest pick up time was about an hour out. The scanner wasn't even working that day. I know opening day is expected to be very busy but I think it could've been executed much better. I agree that the food is definitely pricey, but I do love the shack burger and cheese fries. read more

Great fast food. Very busy but service is able to keep up. One of my favorite fast food places

Ah shake shack.. sure their burgers are small and kind of over priced but they are delicious and juicy and consistent. That is what keeps me coming back. Unfortunately this location is definitely sub-par as other reviewers have mentioned and I'll probably just walk the extra few blocks to the Michigan ave one next time. The burger patty was abnormally dry and was barely saved by the cheese and sauce. Two stars because the fries were fine. This location also has a kiosk where you can order and pay. You're required to input your phone number so they can text you when the food is ready. I didn't like providing my phone number but whatever, I did it. Ten minutes later I realized my order was up even though I hadn't received a text. Another 30 minutes later as I was finishing my food I got a text saying my order is ready. Uh... read more

I ordered their chicken sandwich and it was delicious! I love the ranch sauce they have omg! Yes they are great

Food tasted great, atmosphere was pleasant. The portions for the price however were small.

I ordered pickup for me and my partner. The staff was nice however the portion size is just too small for the price paid. 10 chicken pieces for more than 7$ with some of them only an inch big. A double cheeseburger for 8.89$ that is no way near the quality of a double double from In n Out (6.70$). No thanks! read more

Really great burgers and shakes! Open family environment. Prices are reasonable. But the beer is terrible (we got the shake shack beer) and it tasted like eating the outside of the orange! read more

went around 7:40 got 2 burgers 2 fries and 2 fountain sodas. fries cold as ice and we thought that would be the only complaint but we didn't even make it home before one us were puking. not really a big fan of food poisoning. read more

I came here on grand opening day and while I was waiting outside, the manager was super friendly and talked to me. I was one of the first five people in line. The place was clean and well decorated. It was just awesome. The food was amazing. To top it all off, first 100 people got a free burger! It cannot get any better than that. I recommend coming to shake shack in general but you NEED to visit this location. It's in the Willis Tower and the employees and managers are super respectful and they always make sure their customers are satisfied!! 10 star rating! read more

Milkshakes aren't great, despite being made from real ice cream. Burgers are a step up from McDonald's I suppose but at the end of the day, it is fast food ‍ read more

Food was delivered via Uber eats. All the food was cold even though it was delivered within 10 minutes of pick up. The shake shack burger with everything on it was abysmal and would not recommend anyone ordering. Not sure why anyone likes shake shack. Poor food read more

so, it just opened at Willis Tower and the wait is rather long, I waited about 20-25 to receive my food. The food...ordered a ShakeBurger - cheeseburger with Shake sauce lettuce and tomato. No onion here, which is a disappointment. The burger is good, not great. It's small. for $7+ you would think it would be bigger. Much better burger and better value at Culvers IMO. The fries...double meh. and $3+ for an order of fries?!! Do Rite just down the way has much better fries, bigger portion for only $1.79! Now the shake...I upgraded (?) to a malt for .50 - couldn't really taste the malt flavor and who charges extra for malt??? The shake/malt was good, but $5.79 good, not so sure. They nickle and dime you here for sure. Probably my last visit. read more

I went here on a Saturday for a lunch. I thought the food tasted good like Shake Shack always does and I like the location of the place. My only issue was when I ordered through the touch screen and entered my phone number, it informed me on my phone it was ready for pick up and it wasn't ready at all. There is clearly an error in the system that hopefully it is fixed soon. The customer service and employees there were nice though. read more

I ordered a ShackStack, combo of fried portabello with a cheeseburger. They only gave me the portabello. They did manage to charge me for the ShackStack. A bargain-basement Portillo's. read more

5 star for vegetarian (portbella mushroom burger) burger but 4 for shakes (which were a little more sugary to my taste !)

Good shake shack. I asked for customizations and they messed up, but fixed it immediately after I brought it to them.

So slow I had time to write this review as I waited for my shakes. 2 shakes -- 20 minutes. No real lines, just four or five workers standing around BS-ing. read more

Honestly don't get what the hype is about. Overpriced and small serving sizes. Service is merely ehhh, typical of a fast food place. There are better options out there for a cheaper price, plus don't have to make the drive. read more

I ordered, and I was trying to exit so I could wait outside. An employee was standing infront of the exit servicing door dashers. I stood there for maybe 2 seconds waiting for them to clear the exit. Then the worker turns around and says "Um ma'am you need to wait outside." As if I wasn't standing there waiting for him to finish his job. read more

I honestly love there double cheese burgers and with the cherry peppers on the side is just amazing

Ordered a cheeseburger and fries to go. Very busy but the lines were moving quickly. After ordering it took about 15 mins for the order to come out. The assembly line in the back must have been really happy with the salt because my burger was so completely salty that it was not edible. Ending up tossing it after two bites and just finishing the fries before my lunch hour was up. read more

ohh it's called shake shack cause they shake your wallet and shack you with a white castle's size burger and bacon cheese fries so small that mcdonald's happy meal fries are larger. this goes to show me never cheat on wendy's. i'm sorry. read more