I'm a regular orderer for that location but the staff that was on duty on 3/26/25 in the evening needs to work on their service skills. We had multiple missing items missing in a delivery (drinks/ice cream scoop) then ordered delivery again only for one of the drinks to still be missing! Plus, look at the food that did arrive...we had 3 hot dogs that were all burnt like the one pictured. To the owners: Get your quality control back on track. Don't take your customers for granted otherwise don't be surprised when you see it cut into your profits over time. read more

Shake Shack Staten Island Mall - New Springville - Burnt hot dog - Burgers Near Me - Staten Island, New York

I always have a good experience at this Shake shack location compared to the others. This location is always packed when I get here (usually at night). But the place always looks clean and the staff are always pleasant. They get so many pick up orders so sometimes there might be some confusion, you might think they didn't call your name yet but it's sitting on the side. Just make sure to ask lol but this is my favorite location read more

Shake Shack Staten Island Mall - New Springville - Burgers Near Me - Staten Island, New York

Pretty much my go to grab a bit, worth the money. Definitely usually crowded location, long lines. Unfortunately the wait sucks. Nice outside seating, kisos are helpful. Highly recommend going. read more

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I have only been to one Shake Shack before today when I was invited to the grand opening of the Shake Shack in Hudson Yards Mall in midtown Manhattan. Just have to start by saying 5 Stars!! They are located in a free standing building right outside the mall by the parking lot. I'm not a big red meat eater although the burger I had today was one of the best ever!! It was juicy, a burst of a flame broiled taste in every bite, filling and even though I had the double could have eaten two. The fries were great too, and the Dragon fly lemonade hit the spot. They have a great selection of burgers, chicken, fries, shakes, and drinks. They really think of the customer and every member of their team I encountered was great and engaged with the customers. There was an easy automated system to place and customize your order and the staff will bring it to your table for you. I highly recommend them and I'm not sure why they only have an average score of 3.7. I think there is a choice for people of any age. read more

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Absolutely atrocious!!!!! I have ordered from shake shack through over multiple times and every single time they have not sent me all of my food that I ordered. it's not the drivers fault it's the incompetent people that the have working there. I am beyond annoyed right now!!!! read more

Quality is completely underwhelming. The Korean burger was made with 3 burnt crispy onions some old scallions and mushroom sauce on the bottom. Looks nothing like the picture. They need to hire new staff. Portions are extremely small. read more

BOBBY KENNEDY WOULD NOT APPROVE! NOT TALLOW FRIED POTATOES HIGH CARBO ROLLS not organic or grass fed burgers especially for the price! We tried the SI outside the Mall location ( before Bobby Kennedy's MAHA ) and have to say not impressed with all the hype. Burgers were so so, fries were not crunchy or hot, staff was that day unfriendly. Would never ever go back. Too afraid of Major heartburn gerd fatty liver unhealthy food, and today, doubt that it would be on the MAHA list! Is there ANY restaurant out there that will go back to using REAL POTATOES AND TALLOW FOR THE FRENCH FRIES? They are better, although fried, but still not good if one is on KETO! It would be amazing if more of these type of restaurants would start to provide keto diet menus with fresh creative veggie choices and 1 carb or less breads like HERO BREAD. Pricey yes, but worth it for your health. read more

Best burgers, great service very prompt! They also got the difficult order right. The place is very cozy and clean.

Double burger,extra cheese was very good, but Wahlburgers blows it away. The shake sauce was very disappointing, I wouldn't pay for extra sauce again. The French fries were terrible and I wouldn't order them again. The chicken sandwich with avocado and bacon was fabulous. Place is very clean and the staff couldn't be nicer. We will go back, but for the chicken avocado sandwich. read more

I have been to shake shack in Florida which wasn't that great but I got to try the location in staten island and it was sooooooo good! Everything was cooked really well, the staff were really nice and the food tasted great! read more

Shake Shack Staten Island Mall - New Springville - Burgers Near Me - Staten Island, New York

First of all, I don't usually review chains. But I thought this was such a nice experience I had to. Upon arriving, I ordered our burgers. There wasn't a line, so i took my time determining what to get. One of the burgers I ordered was the Shake Stack. That really was the bomb. It was delicious! It is basically a burger deluxe with a breaded and fried portobello on top. How can you go wrong with that? Totally recommended! Fries with bacon bits and cheese whiz was great too! Most of the Shake Shacks I go to, as with any chains usually suffer from some sort of incompetence one way or another. But this time everyone was kind, friendly and polite. Not only was the person at the register nice, but we had the food sent to us at the table. After that another lady came to check on us and asked if we wanted a doggy bowl with water for our pup! How caring is that? I wish I got her name... just outstanding! It was almost like table service. read more

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Still just as good. Order ahead on the App to reduce wait time! read more

Shake Shack Staten Island Mall - New Springville - Cheeseburger - Burgers Near Me - Staten Island, New York

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My partners cousin ate from there last night and was vomiting all night long. And is running a fever. Aside from that, the burgers they gave us were minus any sauce or condiments because they ran out. The chicken bites tasted like sawdust. They didn't even have regular bottled water they could serve us. Stay as far away from this place as you can. read more

Get the tiramisu shake. Trust me. I hadn't stopped into a Shake Shack for about a year and over the weekend found myself starving while running errands. I had been craving a milkshake and figured I would just grab one.. and I was SO excited to see that they were featuring a tiramisu shake! We ordered to go and by the time we got home everything was still fresh and the shake was still frozen! read more

Shake Shack Staten Island Mall - New Springville - Tiramisu Shake - Burgers Near Me - Staten Island, New York

A nice spot right in the mall plaza to grab a quick meal. I like how there is outside dining for a few tables and it's perfect for a summer day. I came with my friend during lunchtime at around 12:30pm on a Tuesday and we got a table outside without any wait. We both got a shroom burger with cheese fries to share and it was delicious! Their summer mocktails that we got were way too sour and we were disappointed, would not recommend. Customer service was great though, as they bring the food out to your table if you dine there. There is plenty of parking in the parking lots nearby. read more

Shake Shack Staten Island Mall - New Springville - 'Shroom Burger and Cheese Fries - Burgers Near Me - Staten Island, New York

Good food. I have only tried the Chicken bites so far but they were delicious a quick snack with a drink this time for me. But I'm working up to a burger soon. Staff was friendly and helpful they also take your meals to your table which I though is very nice. Prices are good place is clean but I must warn you the rest rooms are for all genders. Which means you have mens and women's needs all in one room and baby changing station which I find to be strange Use your own discretion on that one. I guess it's someone we have to get used to. read more

Shake Shack Staten Island Mall - New Springville - tables and benches - Burgers Near Me - Staten Island, New York

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The food was good, nothing to complain about that. The service and staff was great, very nice and happy people working there. Inside was some what clean but it very cold inside, make sure you bring a jacket. read more

This is the worst shake shack I have ever been to. The service is super slow, took 25 for 2 burgers and a shake. My table was filthy, so I had to clean it myself. They do have a cleaner, but instead of cleaning he is bringing food to the table wearing the same dirty gloves he uses to clean the garage, bathroom and tables. Just disgusting is the bathroom, the floors, and tables. Dozens of flies buzzing around the dining room. Seems the are more focused on take out from GrubHub/Uber eats then the in store customers. read more

At first I thought the burger was small for the price. The taste made up for the size. A very delicious burger and bun. Fries were just as good. Creamy vanilla shake as well. Would definitely go back for a quick burger after shopping. read more

I love this location! Grabbed a ShackBurger and fries while out running errands. Love that there's parking and the vicinity to everything. It's located right outside the Staten Island mall. The inside is clean with an abundance of seating. My pickup order was ready quick and the people who work inside super friendly. Packaged well and my burger was super tasty! read more

Shake Shack Staten Island Mall - New Springville - ShackBurger - Burgers Near Me - Staten Island, New York

Always delicious and fresh burgers and fries. Their shack sauce is 10/10 and I always get extra on the side to dip my fries in. This location is always clean. read more

When we first saw Shake Shake, we couldn't believe that's finally it's happening here! All the mall is so nicely reconstructed so, when we came today, we were thinking that we in California. Also, when we came, it was empty at register, and then, after like 5 min, it was huge line (super lucky). We super enjoyed bacon fries and try finally bacon burger - the taste was incredible good. What we disliked, is hot dog which was sloppy and nothing special also and we wait to get our order for extra 7 min because of him;( so probably will never order him again. Outdoor sitting was super cool and good atmosphere in the air of fun and summer! Also they have funny games that everyone can play. So Shake Shake welcome to Staten Island! It's so nice to have you here. read more

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I'm so happy we have a great place for burgers, fried chicken sandwiches and shakes! Thank you, thank you, thank you! When arriving at SS there was a bit of line but it was tolerable. It moved fast and the staff was super nice! The food is fresh and tasty. I also can't wait for all the collab and specials SS does. It's a beautiful space inside and out. We ordered fries which was fresh, hot and crunchy. A shake stack it's a burger with a fried portobello, melted cheese inside lettuce, tomato and soft bun. A fried chicken sandwich with dill sauce and pickles. We also ordered a black and white shake and a salted caramel shake both were thick and creamy. I love shake shack and nothing really comes close to it. You must experience it! Parking is easy to find(304) read more

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Absolutely horrible customer service. I came here with my partner and ordered on the kiosk. The order went through and we chose a table number 40. We waited about 30 minutes for our order, we went to the counter and asked about the order and they said they had no record of it under the name we used. ( we submitted a name and phone number AND chose a table #) We waited for the manager Isaac for about 15 more minutes to help us with this issue. He mentioned he would find the order, disappeared for 10 minutes. He came back and said there is no record of the order, asked if it could be under a different name and I said no. He says "we have no record of the order in our system or on here, that's why I asked you if it was under a different name." And he walked away without assisting further, considering our order was never recorded, nor notified us if the order did not go through. There was no further effort to help with the issue - Isaac just turned around and walked away. Terrible customer service, find a better manager. read more

Went in for a cheeseburger and fries to go. As I was waiting for my order I decided to stay and eat it there. I asked one of the kids to change my order to stay and told him I'd need to add a drink to my order. He cheerfully changed my order and told me the drink was on the house. The cheeseburger was delicious and the fries were pretty good. The good customer service will bring me back read more

FUCK THIS SHIT! I understand social distancing but wtf there weren't any posted signs to enforce the above I waited outside for my food and the disgruntled staff delivering said food cursed and expressed how hard his day was I DONT GIVE A FUCK. Give me my food That's all. Stay safe everyone *smiles* read more

I try to come here once a month now to curb my burger cravings. In the last few orders I had, has been lettuce wrapped double burger with cheese, pickles, cherry peppers and sauce on the side. No sides order. I'm watching what I eat. lol ¯\_(ツ)_/¯ Every time I order, the burgers are always hot and yummy to eat. When it first opened last year, I went with two friends and it was crowded on a Friday night during winter time. We ordered burgers and French fries. . They made sure gluten free bun burger for one of the friend were separated from regular burgers and I found it impressive. Considering I was new to gluten free stuff at the time. We all enjoyed the burgers and the French fries were hard so we just threw them out. Just be mindful, the French fries are not gluten free due to its being cooked into the same oil with everything else. Root beer in this place is pretty good, one of the friends introduce the root beer to me. I have no complains for this location. read more

I love their double cheeseburger, fries and a vanilla shake. Quality is much better than any fast food restaurant out there and I highly suggest read more

I introduced myself to Shack Shack for the first time today. The online pickup order experience is great. Food was ready on time. This burger is good!! Soft and moist bun. The fries are crispy and seasoned with sea salt perfectly. I will definitely go back. read more

Shake Shack Staten Island Mall - New Springville - Fries with Special Sauce - Burgers Near Me - Staten Island, New York

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Shake shack always hits the spot. Fast food burger, shakes, beer or wine...you can't go wrong with any item from their menu. From their cheesy fries, to shack burger, chicken sandwich or chicken bites. Everything taste fresh and it's real meat. This place is spacious and has outside seating. read more

Shake Shack Staten Island Mall - New Springville - Burgers Near Me - Staten Island, New York

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I've never been to a Shake Shack I haven't loved. In fact no trip to the NY area is complete without a visit. Looking to kill some time before check in at our Brooklyn Airbnb we went to the Staten Island Mall. A mall that several years ago we had spent a lot of time at. Fast forward to 2019 and it's been a few years since our last visit. Imagine my surprise when I discovered they now have a Shake Shack!!! Sure beats having to go out of my way to visit one by the stadium in Brooklyn! And just like the other locations it didn't disappoint. The burgers were juicy on the inside with just enough crisp on the outside edges to give it texture dimension. Oh and that sauce.....words can't describe how much I love that sauce. Like I mentioned before if I could shoot it in my veins I would. The sauce completes the burger, and also is a great dip for fries. I always order several extra cups of it. This location had a nice outside dining area that was covered, along with outdoor mall tables that were not. There was indoor dining as well although limited. It was clean and the staff friendly. There was a bit of a mix up with our order, and we ended up getting four orders of fries instead of two which they insist we keep. In trying to "fix" the charges they also removed the double burger hubby ordered off the bill but gave it to us anyway - score! An area I could see improved is the bathroom situation. Two unisex bathrooms are present and the day of our visit a line had developed. However the bathroom was large enough to accommodate one or two stalls, doubling and even tripling the number of patrons it could serve at one time. It felt like a waste of space and a design fail, especially with the number of customers that frequent. It's only been a few days and I'm already in burger withdrawal - when is someone going to open a location in my neck of the woods?!? read more

Shake Shack Staten Island Mall - New Springville - Burgers Near Me - Staten Island, New York

Worth the calories! Shake shack has bomb burgers, fries and shakes. I've been here twice and there's always a wait/line, but totally worth the wait. We got the shack burger and the hot chick'n - has a nice little kick to it, but the coleslaw balanced it out pretty well! read more

Shake Shack Staten Island Mall - New Springville - Burgers Near Me - Staten Island, New York

Everything was super salty. Burger was almost inedible due to salt. The fries were OK, not spectacular. SI location has to up its game.

After a long day of walking around in the mall and shopping I was beyond hungry and this just hit the spot. The delicious burger and juicy tomatoes really filled me up. 5 stars for tasty and quick burgers read more

This place has really good burgers. After a visit the Statin Island mall, I stopped here. Had the double cheeseburger, aka shackburger, and it was so delicious. I even got extra sauce on the side. Best fast food burger I ever tasted. I also tried the limited edition holiday shake. The Christmas Cookie one. This was also so good and went well with the burger. I will be coming back to Shake Shack! read more

Shake Shack Staten Island Mall - New Springville - Christmas Cookie Holiday Shake - Burgers Near Me - Staten Island, New York

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After only being able to visit a shake shack occasionally when I find myself in the right place in another boro, it's a real treat to finally have one on Staten Island. Shake shack may serve what's known to be fast food but it's always been in a class of its own when it comes to that category. The smoke shack is always my go to burger on the menu, and it never disappoints. Add some cheese fries for the perfect combo and you're set. This visit I decided to try the "dragon glass" shake to buy in to the Game of Thrones fever. The shake came in what seemed to be a collectible cup but was not very good quality, but the shake itself was delicious. There's not much "value" in their menu as my burger, fries, and shake came to about $23 but quality is always abundant in their food. When it comes to fast food burgers on Staten Island, I'd call Shake Shack the King of The North! read more

Shake Shack Staten Island Mall - New Springville - Burgers Near Me - Staten Island, New York

This location is currently still very busy, we arrived literally minutes before noon and the line was already at the door. Once 12 hit, it was out the door. The location itself is nice, they have cornhole outside for nice days to play. My only complaint is they need more seating, definitely for the amount of customers they get! The cashier who took our order was very nice and knowledgeable about the food. Told her what I normally like and she was able to help me get exactly what I would like there! However the orders are not done by who came first as I was the last of my friends to order and got my food 3 minutes before everyone else. The food itself was very good. The burgers are juicy the fries are not over salted and the shake (got the marshmallow chocolate chip) was amazing! Overall I would return to this location! It was enjoyable! read more

Thank god we've finally got a Shake Shack on Staten Island! Food is exactly how it is at other locations, quality burgers and fries but you're paying the NYC-premium for them. They've been changing up the menu with new stuff lately which is nice, the BBQ grilled chicken sandwich was great! The line sitch at this location in particular is a little questionable, if there were more than 8 or so people in line it would stretch out the door which is a bad look and would also suck if it isn't nice out, this could use some rethinking. Service was more pleasant than at others I've been to, but the wait time was just as long as you'd expect at other locations elsewhere. The patio outside is awesome and has plenty of seating which makes this location stand out for sure. Great addition to the mall and Staten Island! read more

Shake Shack Staten Island Mall - New Springville - BBQ bacon cheddar grilled chicken behind, hamburger up front - Burgers Near Me - Staten Island, New York

Excellent food and service. Great burgers fries and shakes. Speedy service and always clean.

After coming back from vacation in California enjoying all the In N Out there, I came here with my friend recently as I've been missing Shake Shack. The burgers here are really addicting; I'm always temped to get more than one burger...but it's pretty expensive to get one already . Shake Shack is a solid choice when deciding what burger place to eat. The well-seasoned and well prepared burgers to the cheese fries, and heck even the shakes there are all awesome (hence the word 'Shake' in the name)! I have tried most of the items on the menu and a classic shack burger is always my go-to if I can't decide on something. Something about the sauce is also very satisfying to eat with the burger as well. I think when people always ask whether In N Out or Shake Shack is better, in my perspective that's like comparing apples to oranges because they both have their strengths and offer different things in their own unique ways. read more