One night for dinner we decided to order from Shake Shack because I had a coupon for a free burger with $10. I placed the order ahead of time. Pick up was very easy and my order was ready when we got there I got the smoke shack burger. Warning if you do not like spicy, this burger is not for you. There was peppers on it that had such a kick, but loved it. The fries look very plain, but they're actually very tasty. One thing I have to say about this place was how friendly all of the workers were. Everyone greeted us with a smile. They came over and checked in on us while we were eating in the restaurant and then at the end they came over again to make sure everything was good and wished us happy holidays. It's been a while since I've had really good customer service like that at a fast food place so I really appreciated it. This will definitely incline me to go back. read more

Shake Shack Nanuet - SmokeShack-no cheese and fires - Ice Cream & Frozen Yogurt Near Me - Nanuet, New York

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Went for lunch on Christmas Eve. Used the kiosk to order and waited inside the spacious and clean dining room. In about 5 mins or so, a staff member brought my black truffle shroom burger with crinkle fries. The fries came out piping hot as well as the burger. When I bit into the shroom burger, the melted cheese just oozed out. The truffle sauce is sooooo good! Just wish there was more truffle sauce. The service was great and the staff seemed to be in good spirit. The manager seems to make rounds to check on everything. Not sure why they have such low ratings, but it seems like they have worked out all the kinks. read more

Shake Shack Nanuet - Ice Cream & Frozen Yogurt Near Me - Nanuet, New York

Just bad. Poor service and no customer service. My first time outside of the MSG location and it was an disappointment. Maybe the location was overwhelmed, but it was a Saturday at 1:48. placed my order at 1:48 and no food served until 2:10. Guess what? it was cold. Both burger and fries were on par with the frozen section of my local super market. Thanks, but no thanks. At least they gave my money back... read more

Shake Shack Nanuet - Ice Cream & Frozen Yogurt Near Me - Nanuet, New York

Waited too long for overpriced food, hamburgers tasted very fatty. Had to wait for a service staff to come out from behind the wall.

To preface this: I NEVER go out of my way to give a poor review. Also I've worked in customer and food service for almost 10 years now and so what I experienced was truly off putting enough for me to share. My husband had been wanting to try out this shake shack for a while now and we finally decided to go. We were excited because we really love shake shack. The wait was quite long but that's alright we don't mind waiting. When the burgers and fries arrived they were cold. The chicken bites were the only ones that were hot. We asked for help from a worker nearby, she was sweet and took care of warming up the fries. We hadn't realized the burgers were cold until she got back. I don't ever send food back because I just know the frustrations and feeling of a customer doing that but I paid over $50 including a tip to have received cold food so I asked another server before she had gotten back if they could simply just microwave the burgers. The young man in response plainly said "we are kind of in a rush by the way" and walked away. The gal returned and he was in the vicinity and said that she would be the one to bring back the food which we were okay with because quite frankly I didn't want to chance the guy spitting in my burger with how he responded to us. We waited for a long long time for the burgers (I realized maybe 10 minutes in they must be trying to remake it which I appreciated even though I was totally fine with microwaving it I was starving). The saving grace for this experience that enabled me to put stars was really for the taste of the food and the young girl that helped us out. I fully understand the frustration of when a customer is unsatisfied and asks for assistance. We were kind and respectful about it and apologetic about asking for help and inconveniencing them. The issue that we had as 2 people that have collectively worked in food for 10 years is the way we were treated. This is a customer service job and requires you treat people with proper customer service. I can understand if I were nasty about it but that was not the case whatsoever. If you don't like your job, quit and find another one that fits you better. Been there done it several times and I don't regret the times that I quit because I found something that was better. It is safe to say we will not be returning to this location again. read more

I really like Shake Shack, but I'm not a fan of the Nanuet location. I placed on order via the app. App said order would be ready in 7-12min. I go in at 10mins- order isn't ready. Not a big deal. I sit and wait. Total time waited - 20mins. My issues are: 1. The person at the register couldn't be less interested in being helpful. I gave my name and phone number... and as she saw me waiting didn't bother to say anything. I'm expecting "we're waiting on your..." 2. My order was marked picked up in the app at 8mins; meanwhile my food clearly wasn't ready. Which tells me that the focus is on optics of efficiency rather than real efficiency. 3. After waiting so long to eat, I sat at a booth to eat with my family, and the table and chairs were dirty which boggled my mind since the place was empty. Simply unimpressed. I don't mind waiting, I do mind when the staff know I'm waiting (standing at the counter) and don't tell me what's going on. customer service. read more

Shake Shack Nanuet - Order placed 8:50, 5mins later "order is almost ready"... total wait 20mins. - Ice Cream & Frozen Yogurt Near Me - Nanuet, New York

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this was my first time at the shake shack. It was OK but nothing to brag about got a single shack burger, french fry, and two sodas for $22. The cheeseburger was OK. Didn't really like the crinkle cut. French fries The place is pretty big inside and they even have outdoor tables which were nice. bathroom is disgusting and needs a cleaning desperately. Didn't have any shakes, but probably wouldn't return here read more

Shake Shack Nanuet - Ice Cream & Frozen Yogurt Near Me - Nanuet, New York

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I love Shake Shack's double burgers. The meat are well done and the standard pairing of lettuce, tomatoes, pickles, and shack sauce are great. Definitely like the place and its service Will come here more often :) read more

Shake Shack Nanuet - Ice Cream & Frozen Yogurt Near Me - Nanuet, New York

So I did not examine the Yelp reviews for Shake Shack Nanuet before dining but looking now, I feel they're a bit harsh. Or perhaps I lucked out? Anyway, it was fine! There were just minimal things to point out, like the lettuce on my ShackBurger™ was paltry, and I wish raw onions were available as a selection. I got the fried onions for an upcharge, and they were all right but not what I wanted. Now I'm checking online and they seem to be an option, but I didn't see them at the ordering kiosk. Darn.  The crinkle cut fries were fine (let's face it, Shake Shack isn't really known for fries), and my strawberry shake was super satisfying. Both indoor and outdoor seating are available. You can just leave your trays on the table, and an employee will take care of them. The restroom was sparkling clean; there are two for women and one for men. Parking was easy due to the Shake Shack being in a shopping center. PS: The booth tables were made from old bowling alleys, neat! read more

I've got big love for how SS creates a seared crust, trapping the delicious burger juices inside, ready and waiting for ravenous, appreciative bite after bite. Hits the spot when you can't get to Madison Square Park for some OG Shack Burgers, fries and black & white milkshakes. Danny Meyer and his Union Square Hospitality Group have finally put Nanuet on the mod burger map. read more

Shake Shack Nanuet - Ice Cream & Frozen Yogurt Near Me - Nanuet, New York

Well I was hoping to help raise the 2.5 stars but I'm afraid I'm giving it one star. My burger was very small, tasted good although I could see part of my patty missing (see pictures) AND my one piece of crappy lettuce was old and nasty. The mushroom burger was good, again slightly over priced for what you get and two of my mushrooms were inedible. I couldn't bite through them. Very odd. My cheese fries tasted great where covered with cheese (about half) And my parmigiana cheese fries were weak all around besides both orders were only warm upon sitting down inside the restaurant. Absolutely cold by the time I finished my 4 bite burger.... Which I eat pretty fast. Almost $30 for this? Never, ever, again. Whichever one is longer! read more

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Traveling through New York, we needed a quick bite that could accommodate us especially with our dog. Super dog friendly, there were even dog treats and a dog ice cream on the menu!! My daughter had the chicken bites which were similar to chic Fil A, but were bigger and tasted better I had the chicken sandwich and was really happy with my decision- it was yum! My husband had the bacon jam burger, and it was good as well. (I definitely had a bite of each)! The cheese on the cheese fries was phenomenal and the fries were cooked just right- crunch on the outside and soft on the inside! My shake was delicious- I had the chocolate! The convenience of ordering on the pad was irreplaceable and the communication through text message was great! Loved the music that was being played inside and the option to sit outside. Bathrooms were clean too. read more

I love shake shack, not particularly this one but in general! The smoke burger was good, the cheese on the cheese fries tasted ... weird, the shake also tasted weird and the lemonade wasn't as sweet as it should of been. Overall not great but not terrible. read more

Shake Shack Nanuet - SmokeShack burger, cheese fries, fries, cookie and cream shake and a lemonade - Ice Cream & Frozen Yogurt Near Me - Nanuet, New York

Always Clean , Always Fresh, Always Delicious!! Shake Shack will never disappoint!!! Make sure you order the Cheese Fries , one of the best things to grab while you're here , and if you like Spicy add the Cherry Peppers on a burger for a little extra kick !!! read more

Shake Shack Nanuet - Ice Cream & Frozen Yogurt Near Me - Nanuet, New York

It was a great night to be able to have a nice burger although I think it's a little bit pricey but the burgers are nice and they made. I'm not a fan of the french fries I think they need to be able to add a little more pepper seasoning to it it's just too plain for me. The burger needs to be able to have a little bit more pizzazz do it as well too. The sugarplum fairy shake it's a special going on for the holidays for Shake shack it was a nice vanilla flavored shake with white chocolate sprinkles placed on top. It was a nice different shake from the classic vanilla shake that I get over there and it was a nice festive time. The taste of it was not too rich and it was a decent size. Staff members were very nice and I appreciated that they took the time to be able take my order especially when I at the last minute asked for it to be very well done for my burger. One of the things I look for in any place I eat how nice the people are. I would like to give a higher rating but I am stick with a 3 star rating. It's a nice place to be able to go to and it does the job as a burger place to just eat but I want something more. read more

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Well I guess I am the first to leave 5 stars I was read it right away everybody was super friendly food is always amazing I feel badly for the ones that had a bad experience. Shake shack really is the only fast food place that I eat. It's hard get in the flow to opening up a new space some people just need a little patience in order for them to get themselves together and understand that this is all new to them to. You can see the servers here really trying their hardest to please. Also there is always a line so I don't think people waiting in line for that food or bad service. read more

Have usually just did pick-up but was returning from trip and since was dinner time, decided to eat in the restaurant instead. What a difference! After ordering at kiosk, got a number to place on table and our dinner was delivered by a very nice man. Everything was so good, the burgers were hot and juicy, lettuce and tomato were very fresh (not a bit wilted), French fries hot and crisp, and of course the delicious, thick shake topped it off. Was pleasantly surprised and enjoyed every bit! The restaurant was very clean but the a/c blew on us so it was chilly. The restroom was clean so no complaints. Will definitely have in-house again. read more

Would be a 3 star review, but they ask you to tip when you pay. What kind of nerve is it to ask for a tip in advance on fast food? the cashier is watching me, so i felt obligated to tip, but really this is some bullshit. tipping is only for full service and definitely not in advance. food is like wendy's or five guys with shakes and beer and wine. big deal.. read more

Jake you asked me to contact you and I dont see your e mail address or # You can contact me at stevebrick2@aol.com

I've been to this location a few times and the service has never been great but today was ridiculous!! I ordered the new holiday Sugar Plum Shake and a side of fries. I received the fries within two minutes of ordering. The Shake? I waited. Waited. Waited. When I inquired where it was they had no clue what I was taking about. I had to show them my receipt and then the workers continued to chat amongst themselves some more while I continued to wait. It took 22 minute from the time I ordered until I received my Shake!! The place wasn't even busy. What's worse is that my friend also ordered and didn't get hers either until I said something. There was no apology or anything. We ate our fries at the restaurant and listened to the staff with their profanity and unprofessional discussions that customers, including children, could here. I will never come back to this location again read more

Shake Shack Nanuet - This is what the add looks like - Ice Cream & Frozen Yogurt Near Me - Nanuet, New York

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The staff are very friendly that's the 2 stars. The food taste way different than the Shake Shack in NYC or Woodbury. read more

I'm not a big review writer but this one is especially deserved! My family went here tonight for the first time, The food was great and the service was even better. Specifically Brandy she went above and beyond to make our experience positive and my daughter feel special. Thank you for such amazing customer service. Our 4yo daughter is currently in the car on the way home making up her own song "Shake Shack I Love you" haha read more

I love great burgers and I've been to Shake Shack before but honestly its barely a step up from fast food. This location is busy but the food is pretty much comparable to every other location. I got the avacado bacon burger and it was good. My wife enjoyed the chick'n shack. We got a side of cheese fries and a vanilla shake which were also good. I don't typically eat fast food so while I'll probably be back it might be awhile. read more

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I believe I've never had a bad experience at a Shake Shack and this one didn't disappoint. It was obviously not the cheapest thing in the world but, I mean, that's expected from Shake Shack. I ordered a Hot Ones Chicken Sandwich and I expected it to be more hot, but nevertheless it was really good. The fries were also good by themselves, I've tried them with cheese and bacon and they are not my favorite thing, they get soggy really quick. The place was clean and the service was really good. At first they forgot one of our burgers and as soon as I told one of the employees they immediately made it and gave it to me in less than a minute. read more

Tried Shake Shack for the third and last time. I was reminded why I avoid it. Shake Shack is about Burger King/McDonalds taste for burgers but at almost double the price. And extra greasy! We got burgers and chicken nuggets, both really greasy. The fries are substandard. No justification for quality for the higher price, because it wasn't. It's a ripoff, as evident in their movie theater pricing for drinks, a small coke for almost $5! You will get better taste and value at Five Guys, or Smashburger. And much better chicken at Chick-fil-A. P.S. to this visit, I can't prove it was the Shake Shack, but I threw up when I got home. Honestly read more

The men's room is disgusting. It's dirty and ur smells. The walls have ages of crud. Maintaining the bathrooms is clearly not a priority to them. read more

I kinda felt a bit skeptical about coming here after my last visit. I was craving some Shake Shack burgers so I put in an order thru the app. My experience here today was not great at all because they screwed up my order! They forgot all the sauces so I had to run back and ask for them. When I got home and opened the box, there was no bacon in my bacon cheeseburger. The food was ok but I wasn't blown away, it was just mediocre. Shake Shack is kinda overpriced so I thought my experience would be better than this but I'm disappointed. I don't think I'll come back. read more

Where do I begin our order was incorrect we did not get the burger that we ordered. We ordered the smoke shack burger ....no cherry peppers on the burger. The burgers were sloppy the burgers appeared smaller, The french fries with the bacon and cheese was smashed into the box making them unappealing looking and difficult to eat because they were smashed. So disappointing....certainly not worth the price we paid. Apparently no one takes pride in their job anymore. Wendy's is so much better! read more

Best company in the world. Delicious, honestly good food. All of the team members are friendly and wonderful.

For this location if you are not picking up your food you must use a kiosk to order your food for dine-in or take out. read more

Shake Shack Nanuet - Kiosk - Ice Cream & Frozen Yogurt Near Me - Nanuet, New York

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My wife went to pick up the order for three(3) Korean-style fried chicken sandwiches. After taking a few bites I realized that the chicken itself was tough and cold to the touch. In addition the one order of fries that the three of us shared was cold and chalky. I am not one to complain about fast food in general but was compelled to do so today. I realize that food establishments may sometimes have a bad day, but $44.00 is nothing to sneeze at in this time. As a professional opera singer who has been on furlough since March 2020, I do not have the luxury of throwing away what little money I have. read more

Delicious and great staff. I recommend this place to go eat at. There are other places next to it too

I placed my order at 5:57, was told told to wait in my car due to COVID, for 10 minutes... I would get a text. 23 minutes later, no text. I went in. On the shelf is "my food". Ran into Panera for a drink. Came back out to car and went for a bite of my long awaited gocjichang chicken sandwich. Only to be disappointed again as both sandwiches were not in the bag. I went back in, not two minutes later my sandwiches were handed to me. To further my disappointment, all of my food, including the "new" chicken sandwiches was ice cold, my malted chocolate shake was melted and had no malt. and my cheese sauce for my fries was MIA. Extremely disappointed in a what could have been a new family favorite. No apologies for the time or missing food. read more

I've been waiting a long time for the shake shack to open. I finally got a chance to check it out. I could not have been more disappointed. The patties are cooked to well done dryness. They are as thin as three or four playing cards. Lacks flavor. The cheese fries, on a scale of 1 to 10, we're about a 5. I have no idea why this place is popular. If you want to good burger, do yourself a favor and go elsewhere. read more

The grilled cheese was BURNT and we didn't order HOT CHEESE FRIES and we ordered a SHAKE u r lucky we got a refund horrible service

This is my first negative review out of all of my reviews as I'm not a complainer, and if a business is not up to my standards I simply walk away. Tonight was my second trip ever to a shake shack. My first was 3 weeks ago when I ordered takeout of a cheeseburger, hamburger, and a white truffle burger. Three weeks ago it was awful, the meat looked like a sponge, was over cooked and definitely over priced. The exact same thing happened tonight. However the French fries were some of the best I ever had. Do yourself a favor, goes to five guys and experience the best burger ever. This concept was the brainchild of Danny Meyer of the famed Union Square cafe that I have eaten at while in NYC. My prediction is a bankruptcy in the near future similar to the issues and problems that Starbucks has. They charge twice as much and claim their quality is superior, but in reality it's not. It's simply lipstick on a pig. I won't be back and for the record, I eat regularly at Smith and Wolenskys and Peter Lugar's in Brooklyn. I know my meats as I also eat Bison when at a friends ranch along with grass fed beef. My grandfather was also a butcher. Don't be fooled by the fancy menu and condiments offered. Go to Five Guys and get the real deal. Who cares if you only live 5 years in a nursing home, it's better than 6 years. read more

Terrible wish I could write a review with NO stars. What a disaster, to many helpers all running into each other. I ordered burger, lettuce, tomato and pickle's with side of FF. The burger was so smashed ZERO TASTE small, the FF were a small order as well. My bill NO drink (got water) was $9.19 I recommend Wendy's up the street so much better!!!! read more

Trashiest shake shack on the eastern seaboard. If you have a pick up order, you literally have to ask if it's been made rather than them calling your name. After a few minutes had past my "pick up time" and my name was not called - I figured I would ask if there was an order for 'xyz' ... then, the ONE person I could actually get to make eye contact with me grabs a bag that had been sitting for God knows how long. Shittiest food service I've ever had the misfortune of experiencing. I will start making the drive to Paramus again next time I have a craving for shake shack... never going back to this pathetic excuse of a shack shake. Such a shame read more

This is the worst Shake Shack ever. Got take out today. The staff was incredibly rude the food was wrong. When we finally got to eat it my burger was super salty and my husbands chicken sandwich was gross. Never again. I had been here before when it first opened and it was much better. Now, not so much. Avoid this place! read more

So, I came back today to give this location another try....I'm not sure what happened since I last came in BUT.....this location has earned its stars. The burgers were grilled to perfection, not dry in the least bit. Whatever you guys have done, please keep doing it!!! For those who haven't tried this location, it is worth every penny. Thank you for making the appropriate changes. read more