That's what you expect from Shake shack, solid food amazing fries really good shakes and good lemonade. The staff here is friendly enough. They have a very heavy college crowd so if that is something that distracts you then I would avoid other than that. It's a typical shake shack. read more

Best customer service I have ever experienced in my life! Also, food was good. Great bag. Wonderful buck for my bang read more

Shake Shack Morningside Heights - Bbq burger - Burgers Near Me - New York, New York

Delivery was wrong AND incomplete! I am missing two items. And what I did receive- two rib sandwiches- were not prepared to order. It is almost impossible to get in touch with the restaurant! It will take up to 24 hours to hear from them according to their recording. TERRIBLE SERVICE! NEVER AGAIN! read more

Surprising they would even serve this so obviously burnt grilled cheese (that doesn't have enough cheese in it, which is why it got burnt in the first place). Shake shack gave me a credit but I will not return to this location. read more

Shake Shack Morningside Heights - Burgers Near Me - New York, New York

Burger is juicy and tasty. And I am glad they had an impossible burger so Adira was able to enjoy her food. We came at a busy time... there was a long line you order. Luckily, we were able to get a seat. read more

See all

Super awesome service. I got a wrong order and to make up they gave me a free refill and replaced my order.

My first time trying this place out and the burger was delicious!! Will definitely be back when I'm back in the city !! Great experience, awesome staff ! Location was really nice !! read more

Shake Shack Morningside Heights - Shack Burger - Burgers Near Me - New York, New York

The service was efficient, and the staff were nice. The place was definitely packed, and the general atmosphere was bright and lively. The food itself was okay. They have solid fast food meals, but the grilled cheese isn't going to blow anyone away. The peaches and cream shake is a must try though! read more

Shake Shack Morningside Heights - Grilled Cheese and Peaches and Cream Shake - Burgers Near Me - New York, New York

I went to the Shake Shack across from Columbia University on two occasions. The first I went for and ordered the "Dubai chocolate shake". I returned minutes later for a refund. For me it taste like nothing. I did taste chocolate but it was watery and it had no pistachio flavor or taste to it. The "shredded pastry" tasted like shredded wheat cereal. The staff was very helpful and without issue I was fully refunded. My second trip was last night and I ordered a veggie burger (the pickles were cold and made the sandwich taste bad), the spicy fries were spicy but also had an overwhelmingly taste of salt in the worst way and I tried the banana pudding shake (this was great! I will go back at 11pm on Monday for this). The same person please. He did a fantastic job. The shake had the perfect amount of flavor thickness and cookie consistency to each slurp. It was too late to return the burger and fries so I couldn't get a refund but I will definitely go back for another banana pudding shake. Too bad they only have it in one size. The location was clean and you can eat inside it you wanted. read more

Shake Shack Morningside Heights - Dubai chocolate shake - Burgers Near Me - New York, New York

See all

You'll wish you'd found this place sooner after your first visit. The food works on all levels: taste, ingredient quality, and appearance. The team anticipates needs before you ask. You'll remember these flavors. I appreciate the excellent service, personable staff and wonderful food quality. read more

Shake Shack doesn't disappoint. I ordered the Chicken Bites, Cheese Fries and SmokeShack Burger. Everything was well done and tasted awesome. The customer service was great and the staff were friendly. The restaurant wasn't noisy but it was very busy since there's a university nearby. I enjoyed my lunch and I would visit again when I'm in the area. read more

See all

I really liked this location, the workers were really nice and the food was absolutely delicious. We tried the truffle burger, some fries and a lemonade and loved every part of it. At first it was super packed so we thought we'd have to order to go but the turnaround on the tables is fairly quick and we were able to eat in. It's full of Columbia students late night but they're not the rowdy kind of college students. Would definitely come back to this location. read more

Didn't reach out via email, but want to update that all future visits were much better! Many of the limited-time flavors are pretty cool.

I ordered 2 Korean Style Fried Chicken sandwiches , 1 draft root beer. The sandwiches were tasty. Crunchy the right spots, the coleslaw was yummy. Two complaints though. The serving size was rather small in my opinion for $12,(im happy I ordered two or I'd be hungry), and the chicken was dry. For this price, I can't see myself justifying purchasing it again. The root beer was half empty (blaming the driver not you) but... it was completely flat. I mean completely. This could have been avoided by filling up the soda before the order goes out! 3/5 experience. read more

Shake Shack Morningside Heights - Korean Style Fried Chicken Sandwich - Burgers Near Me - New York, New York

This Shake Shack is always solid and consistent. I've tried a lot of the items off their menu, from special burgers to the chicken sandwiches and generally have a great meal each time. Give this Shack some love! I'm glad this Shake Shack is here as it's always a great option. read more

See all

Not sure why I went back to this place after bad experiences in the past. I went solely for the truffle fries. My takeout order of two servings of truffle fries did not include the truffle sauce. That sauce was seriously my whole reason for going there. I should have opened the takeout bag while I was still in the store, but I stupidly assumed they would have included the most important part of the truffle fries. My bad I guess. I really won't be back again now. read more

Trash and unsanitary - they didn't follow order instructions and put avocado sticker in my sandwich. Ordered truffle fries and did not include the sauce. read more

Shake Shack is a gourmet version of Wendy's. The only difference is they cook hamburgers the right way with a little bit of pink in the burger in that nice moist and not dried way. All food chain restaurants only get three stars because they are all generic with service, food, and decor in their restaurants. However, this particular Shake Shack is four stars to me because of their manager. Now the crew seems to be in an attitude mood and wants to avoid being there as far as the cashiers go. The cooking staff are about their business, trying to cook satisfactorily with some fun in the kitchen, which I appreciate. What stands out to me in this store is the manager. She did something I only see in regular mom-and-pop shops or sit-down restaurants; she came out and personally wanted to see how everyone was doing and if they enjoyed the food. That stood out to me because she is going above and beyond. Even to the point of refilling drinks except for the shakes for all the patrons in the store. There was a reasonably new lady, and she tried to encourage her to do the same and also check the bathrooms for cleanliness instead of standing around doing nothing. This deserves mentioning, and I love customer service in any store. This will always be my go-to Shake Shack when I want something to eat. read more

I enjoy eating at Shake Shack. The chicken sandwiches are very good. I don't eat burgers and fries. Service is good, considering the stores is always full. The only thing missing is they don't have iced coffee. That would be a good addition to their menu. The seating outside is very nice. read more

They never get my order right and they served me bad cheese. Every 6 months I order from here and regret it. Between flat out leaving out items, mixing things up, or otherwise not sending me my order I finally got one where they sent me every item I ordered. That's where the positives end. The cheese is usually smooth and shiny and when cold will harden up but generally looks like cheese. I have no idea what they sent me today but you can tel by how it hardened it was never hot and it is grainy and thick. It tastes and resembles wall paper paste. If someone told me it was orang wall sparkle I would not bat an eye. Sugar plum milkshake was good. Wish it was on the menu year round. read more

Shake Shack Morningside Heights - cheese colored wall spackle being sold as cheese sauce. - Burgers Near Me - New York, New York

Update: 1 star Oops I spoke too soon. About midway through my chicken sandwich I noticed textures changing and sure enough, next chomp was pink chicken. I rushed to the restroom and spit out the mealy gummy pink chicken. The center was a totally funky texture. It's hard to photograph, but you can see the hue still in the shot from the areas where I took the bite. This is dangerous! Orig: 3 stars Staff ringing me up was super nice. Food was definitely cold but overall it is ok. Side of truffle sauce, cheese fries and the chix sandwich. Cold and soggy is the problem here. read more

See all

bro i CRAVED shake shack for so long back in california and now that there is one literally a 4 minute walk away i'm literally like that's too far let's never go. but then i went once because they had their chicken sandwich special on sundays because of chick fil a LOL. i got the mushroom burger again because i love mushrooms and it was AWESOME. i wanted a shake because they're literally called shake shack and i got this mix of vanilla and chocolate idk what it was but it was yummmmm af. i split it with my friend and she got some burger and cheese fries which were okay. it was like animal style fries at in-n-out but worse. oh how i miss in-n-out. how did my friend go back to cali for the break and the thought didn't even OCCUR to him to try in-n-out wow. but ya this was a solid burger and then i ate the leftover chicken sandwich the following day and it literally tasted just like chick-fil-a but without the secret special sauce. so good job shake shack. hopefully i will be back cuz why does the mushroom burger actually hit. read more

Shake Shack Morningside Heights - 'Shroom Burger - Burgers Near Me - New York, New York

See all

Delivery was perfect and my burger was delicious as well as the fries!! I will be ordering again!!!

I live in this area and was initially so excited there was a shake shack down the street but unfortunately this location has messed up my orders twice. The most recent incident was this past Saturday when I ordered hot chicken bites spicy and received the ones in the picture attached, which are not the spicy chicken ones. And besides the order mishaps I really think the quality at this specific location is out of whack. The food is always cold and idk whether it's because they make the burgers ahead of time or what. I LOVE shake shack but I've given this location a shot multiple times and been disappointed unfortunately. Ill probably still be back since I live around the corner tho..... read more

Shake Shack Morningside Heights - Burgers Near Me - New York, New York

See all

Discontinued the non dairy shakes. No longer any reason to spend money here as opposed to cheaper fast food options.

The Morningside Heights location for Shake Shack has finally opened and, in my opinion, it is a very welcomed addition to the neighborhood. I imagine it will be quite popular once the students move back in for the coming school year. As usual, this Shake Shack location has a very clean and modern look to it, and it has quite a bit of space. And the decor is quite nice as well; there is some art work specific to the neighborhood. The staff was also quite friendly and helpful. They were willing to answer questions, were knowledgeable about the menu, and seemed to be having a good time. I ordered a Smoke Shack, cheese fries, and a 50/50. The Smoke Shack has bacon on it that had just the right amount of crispiness and smokiness. It was quite delicious and my only complaint is that I wanted more. The sauce and toppings were all quite tasty. The cheese fries were also quite good. The parts of the fries that were exposed were perfectly crispy and the parts that were covered in cheese were perfectly gooey. It was a nice textural combination with great flavor; who doesn't love cheese and fried potatoes?? The 50/50 is Shake Shack's version of an Arnold Palmer. In other words, it is half lemonade half iced tea. It had a good flavor and wasn't too sweet, just the way I like it. Overall this was a great experience. I am glad I got in early and beat the inevitable crowd. I will certainly be returning to try the other burgers and to grab a shake! read more

See all

Okay, this is Shake Shack. I know that one bad review from nobody like me would not really affect business. But this particular branch does not really know how to prepare everything that is being ordered. For instance, I got two Korean Chicken sandwiches, one Korean chicken bite, and Korean fries. The chicken bite and fries should come with Gochujang Mayo and we did not receive them...!!!!!! Is it really hard for you guys to double check whether everything that customers ordered is in the brown bag? There is no dining-in option so customers would have to open the bag in the middle of the street to check this. Is this what all customers are supposed to do? Just a brief review on the food: their chicken sandwiches are tasty but I don't really know why they call these Korean. They don't taste like Korean marinated fried chickens at all. If you want to get proper Korean-style fried chickens, I suggest that you go to K-town. Fries and chicken bite are hard to say because we had no Gochujang Mayo that goes with them. We just had to get hot honey from our own place and they tasted okay with hot honey. read more

Shake Shack Morningside Heights - Korean special menus - Burgers Near Me - New York, New York

I ordered delivery from this location and my burger has a bite taken from it. DISGUSTING. read more

Shake Shack Morningside Heights - There was a bite taken from my burger - Burgers Near Me - New York, New York

I love Shake Shack, but this location practically destroys the entire brand. Delivery orders are usually a little late (nothing too crazy), but often cold. They also mess up orders quite a bit, from minor stuff like forgetting toppings you want and adding ones you don't, to completely forgetting menu items (forgetting SHAKES from Shake Shack is kinda major). It's almost shocking how badly they mess up, and how often it happens. I, like many, have worked in "fast food" establishments, and not only do I remember it being simple, it was also easy to excel at it. When you finally dig deep enough online to actually find a phone number, it goes to a voicemail. That's insane, especially now that there is no (or severely limited) indoor dining. They can't pick up the phone? That's just shit service right there. read more

people seem to always love the columbia shake shack. i certainly enjoy the shakes. their burgers are often kinda burnt and have some mayo-adjacent sauce on them that overpowers the other flavors. but their hot dogs, surprisingly, are quite good. other shake shacks are better, in my opinion, but this one gets the job done just fine. read more

Quick, fast and affordable, and they closed pretty late also.. definitely enjoy this location

Their staffs seem untrained recently. It wasn't always the case in the past. In the last three month, I had: two burgers directly put into the takeout bag, one burger stuffed into a small fried chicken box, chicken without ketchup (pickup order, it should be included in the pickup bag). Today is the last straw: a raw burger. I want my money back. Or how about hire a manager who cares more? read more

Shake Shack Morningside Heights - Burger - Burgers Near Me - New York, New York

Purchased: Shack Burger ($5.70-ish) w/ fries ($3-ish) TOTAL: $9 PROS: + Tasty: Every bite of burger and fries were tasty. Fries came out with nice, crispy and with a nice "crunch." CONS: - Scarce seating: Could be waiting due to high volume of customers. Seats are harder to find. However, could be an indication of how tasty burgers are - Small portion: Shack burger portion was kind of small. It is like In-And-Out size. Impression: Not bad if going for burgers. Joint is known for its shakes. Date-worthy, family worthy -- something just a tier above basic, IMO read more

Shake Shack Morningside Heights - Burgers Near Me - New York, New York

Cold food. Repeatedly. Cold fries. Cold hamburgers. Cold grilled cheese. Shake shack should do something about the way they package hot food. Their packaging doesn't keep hot food hot for delivery, not even a few blocks, not even in mild weather. read more

So this Shake Shack was a surprise for me and I decided to eat here while waiting to meet someone. I was eating my Chick 'n Shack sandwich and fries, nearly finishing my sandwich when I took a bite and felt something hard. It turns out there was a bone in my chicken sandwich. That squicked me out, making me cautious of finishing that sandwich. I take this bone out and snap a picture, figuring I'll complain to the corporate offices later & try to finish my meal while waiting for my person. A staff member comes up and asks "how was everything?" I told him about finding the bone in my sandwich and showed it to him. He walks off and then another staff member (perhaps the manager) walks up and asks if I have my receipt. I give it to him and he says "I'll take this off your bill and get you another meal." I figured I would only get a replacement sandwich or a credit but I got a replacement meal (sandwich and fries) AND refunded my money. I have to give 5 stars for the handling of this situation since that was far beyond my expectations of what I thought would happen. I didn't even have to write any scathing emails or make any phone calls to the corporate headquarters like I'd have to do with most businesses. Shake Shack May have earned themselves a customer for life at this point. read more

I love raved-about burger chains like In-N-Out and Whataburger. I have heard nonstop positive things about Shake Shack from my out of town friends. Sadly, we do not have any in Kentucky, but during a trip to New York I knew it was finally time to give it a shot. It stays busy, that's for sure. I can't really blame the restaurant for that though, as it sits on a busy street in the West side (along with a billion other locations in Manhattan.) I practically had to stalk someone until I could run over as they were leaving their table. (Tip: some of the other locations have outdoor patios, this one does not.) I kept it simple with a single shack burger with fries. The fries were good, nothing special but the burger was actually really good. Although a thin patty, it melts in your mouth along with the cheese and other condiments thrown onto it. I think In-N-Out still wins as best burger joint, but I can totally understand the hype of Shake Shack now!! read more

Hmm my food was good a bit cold but it's cold outside so it was expected . The food was good . I ordered a 50/50 , shack burger and Korean fries . The 50/50 soo good and the burger was good as usual . But the Korean fries aren't Korean at all . They are regular fries that come with a side sauce . I'm unsure what the sauce is but it tastes like thousand island dressing . The fries were dry and bland . Tasted best with ketchup . This is my first time trying the Korean fries and i hated them . Everything else was great , service was fast . read more

Shake Shack Morningside Heights - Korean fries 2/10 - Burgers Near Me - New York, New York

The employees here are the most disrespectful I have ever come across. I'm waiting for five minutes for the cashier to count quarters while trying to place my order. We then place our order and pay, and they completely forget to make it. We waited 30 minutes before asking what happened, only to be told "the order never went through". Instead of offering us a refund or to make our food, we're ignored completely. I then wrote customer service through the website and all they could do is offer a refund and a $5 off $20 coupon. I will never go to shake shack again after this experience. read more

Great food, great service, and lots of seating. No complaints here! Came on a Friday afternoon and there was barely any wait. read more

Shake Shack Morningside Heights - SmokeShack, Fries, a Shackmeister and a Strawberry Milkshake - Burgers Near Me - New York, New York

Ehh. Ok burger and shake. Nothing to write home about. I wanted a little more out of the burger and the shake. The cashier was pleasant but it took way too long for my food/shake to be prepared. read more

See all