6/6/2026 We went here after our atrocious Burger King fiasco. The Shake Shack was very sleek and clean! I was a bit concerned because at around 1:20 there were barely any customers. Destiny, the cashier, was very friendly and offered to take our order at the kiosk. I appreciated that because the kiosk can be overwhelming if you don't know the menu. She knew the menu and kindly answered our questions. I got an avocado burger with bacon it was delicious!! I will say though for that and a small drink it was over 14$ which is very high to me. I'm not sure the value is there but you WILL get friendly service AND delicious food. After lunch we both got dessert. I'm the boring person who ordered a plain vanilla small custard- it was frozen hard like ice cream but very creamy, refreshing, tasty and smooth. My friend opted for the coffee milk shake- I tasted it and it was delicious!!! When we were eating a young man checked on us while walking by and I mentioned it was our first time there and he asked if our expectations were met. I really had no expectations but I was happy with the experience. He seemed very glad to hear that. As a water drinker I REALLY liked the tap of fresh, cold, triple filtered water! The kids who work there are top notch and seem to work well together and they know a thing or two about providing excellent customer service! Oh- and through the course of our meal the place steadily got more crowded too! PS The restrooms were clean and fresh too! read more

Shake Shack Lehigh Valley Mall - 6/6/2025 Avocado Bacon Burger with cheese - Burgers Near Me - Whitehall, Pennsylvania

Very good smash burger! I like it much better than Five Guys. I had the classic burger with single patty and the fries. I saw they did shakes so I went with the special tiramisu shake and it was really good! I also had their special lemonade and it was pretty good as well. This particular location is very popular with teens and young adults. The staff is very attentive and keeps the place tidy. I highly recommend! read more

Shake Shack Lehigh Valley Mall - Classic Shak Burger with fries, lemonade, and a medium size Tiramisu shake. - Burgers Near Me - Whitehall, Pennsylvania

Always a great experience at my beloved shake shack. Double Smoke shack and the burger of the month are always a go to. Can't go wrong with the chicken sandwich either. Staff is great read more

This was the absolute worst establishment, it was so busy and extremely dirty and for 2 burgers and 2 drinks and 1 fry $38 the lettuce was brown and I understand the burgers are smashed to cook properly but it was so thrown together all the ingredients we're sliding out of the very soggy bun. I ate at one of these in NY years ago and it wasn't bad, but this one never again. Yuck read more

My first time coming here and I enjoy the amazing food. The service was fantastic and on top wit everything. Thank you for a wonderful service. I will return again read more

Cheese fries AMAZING! Young staff but they do their jobs well. Ambiance was awesome, chill music and it just has a cool feel about it! Do recommend read more

Shake Shack Lehigh Valley Mall - Ate outside but it was rainy - Burgers Near Me - Whitehall, Pennsylvania

Best hamburger in the Valley. Love tg3 ch burgers. Just tried the onion soup hamburger special and it was excellent. Managervand staff very friendly. Supportvthis establishment so we dont lose it. *****​ read more

Shack shack at Lehigh valley mall is placed in a visible location. The tricky part is having to go through the maze of mall parking lot trails to get there. First, the order is placed through these three computers against the left wall. You have to read the menu that's displayed above them. It does not contain all the things in their menu. Some other things are found by reading the advertisements all over the store. The quality of the food we had was very good. I had that spicy burger, and it was fantastic. The spicy fries are also good. I can definitely confirm that the vanilla milkshake is better than the cookies and cream. Expect to pay about $10 per, six dollars per milkshake, and about five dollars for a small order of fries. The fries by the way, also come in one general size. I will probably eat at a shake shack again. I ate at this one because it was on the way to a skiing resort nearby. read more

Overrated and way over priced for the poor quality of food- greasy, soggy, and undercooked. Recommend driving past this place.

My girlfriend got me going to this place, which she's liked since their original NYC location. I have no serious complaints. In fact, I'm really glad they have a vegetarian option (the "Veggie Shack"). Since my GF eats meat, finding a place where we can both get impromptu/quick meals while on the go is helpful. Sometimes the veggie patty is fried more or less well (I prefer more), and there's no space to specify preference in the ordering kiosk, and sometimes the sandwich is assembled better or worse, depending on location and staffing... but this is typical for fast food, and I can't say I've had a complaint-worthy experience yet. They have fantastic fries! Fries have never (so far) been a disappointment at any of the several locations where I've gotten them. My only complaint, and specifically for this location, over two consecutive days, is the loud music. This is my complaint at most places, but my GF and I preferred the outside seating, in the humidity (which she hates!!), next to a busy highway intersection, over the loud music inside. I've never had any complaints about the service. I expect the employees aren't granted a living wage, so I don't expect a sunny disposition. Still, it's been fine. At the Southern California locations, the workers seemed more upbeat than here in the Lehigh Valley, but that seems to be the case with most workers in most places when comparing the coasts. I really have to stop eating out so much, though! I don't need to be an "elite reviewer" read more

I went because my friends wanted to. Again there are lots of hamburger places to choose from. The burgers here are decent. Yet at the pricing, I can't say that I'm thrilled. It's alright but not spectacular. The shakes are for real delicious. Thank you to the kind employees here. They all are polite and efficient. Also props on a clean restaurant. This location is quite busy but pristine location. It's worth giving a try, and I do like the krinkle style of fries. These are good, but again at a lower cost would be a better experience. read more

100% beef hot dog sliced in half lengthwise and grilled on both sides on grilled bun with mustard & onions was very good. Grilled cheese was tasty. We appreciate this fast food chain close to home. read more

Shake Shack Lehigh Valley Mall - 100% Beef Hot Dog before mustard and onions - Burgers Near Me - Whitehall, Pennsylvania

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Ok, let me start off by saying the burger was phenomenal. I got the bourbon bacon cheddar. The bourbon jam was *chefs kiss* The fries weren't bad. Pretty bland. Nothing salt and ketchup couldn't fix. I also got a strawberry lemonade that I took home and threw a bit of vodka in it. So why the rating so low if the food was good. I took my food home, opened the bag and was shocked at the amount of fries and the size of the burger. Listen, I don't need an ungodly amount of food to make me happy. I believe quality over quantity is more important. But I spent $13 for a cup of fries, and a burger smaller than my palm. The drink was worth $4. Shake shack is not a gourmet restaurant. I believe it's categorized at fast food. So when I pay almost $15 for a burger and fries, I hope to get my moneys worth. It was pretty unsatisfactory and frustrating. I was actually still hungry after my meal. read more

Shake Shack Lehigh Valley Mall - Bourbon Bacon Cheddar Burger and Fries - Burgers Near Me - Whitehall, Pennsylvania

Love the food ! The place is clean and well maintained. The prices for the food is worth it .

After not being able to reserve a table in 3 different restaurants due to "FULLY BOOKED" statuses on Valentine's Day The 3 of us ended up at our favorite burger joint in Allentown - Shake Shack! Yes they just opened!!! Great quality burgers everytime! Reliable service and great shakes! #Happy #Valentine's #Day #Everyone! read more

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Good service/food. Had an issue with the system when paying, staff helped and took care of us to remedy the issue.

I was pretty excited when I found out that a Shake Shack was opening at the Lehigh Valley Mall. We finally got to go and try it out and we were pretty impressed. Shake Shack is known for their burgers shakes. Sadly we did not try the shakes, but that is to be expected when it's 10 degrees outside. The burger was pretty tasty, the most similar is 5 Guys, in taste, but Shake Shack has toppings like avocado, so it's a little higher class. They also have chicken sandwiches, hot dogs, and craft lemonades one the menu. They also have a beer and wine section on the menu, but it says coming soon. It's a very modern and trendy decor on the inside. They also offer self order kiosks and a pickup window if you order via the app. I really enjoyed my burger and lemonade, the cheese fries were only okay, I don't think they travel well on takeout orders. It was a bit on the pricey side, but not too bad. The place was a bit hectic and frantic but that is to be expected at any new restaurant in the valley. Overall it was good food and we will be back again. read more

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First time here and won't return. Way overpriced for the food provided. A single burger with cheese, fries at $5.00 and a soda totaling $20. Not worth it read more

Came here after D&B one night. Everything we ordered was cold and for the price and regardless everything should be fresh. We got chicken bites, burgers and fries. Since it was only experience and everything was ice cold - it tastes terrible. Would never come here again. read more

No matter what location you go to, the food is the bomb. I always look for this franchise whenever I'm in a different area and of course buy multiples to take home and enjoy, and always with a few extra cups of the sauce. That stuff is crack. The burgers are always seasoned and cooked well, with just the right amount of crispy edges. The lettuce and bun always fresh, and the sauce is utterly delicious and addictive. Don't skip the fries just because they're frozen, they work magic on frozen fries and dipped in that sauce is just heaven. Could this or any location be cleaner? Have friendlier staff? Less of a wait? Sure, but the food is constantly good and I'd gladly sacrafice service for that. read more

My husband and I have been here twice, the food was great both times. The employees are very nice get food out in a timely manner! read more

Shake Shack Lehigh Valley Mall - Burgers Near Me - Whitehall, Pennsylvania

My first shake shack experience gave me a when I was a kid in disney type happiness. No matter how good food is at a restaurant it's easy for things like the cleanliness,the attitude of the employees,and other things to make or break your experience. The wait was short for my food but gave me enough time to notice how sparkling clean the dining room was,I was brought a picture perfect tray of delicious food by a bubbly friendly employee. From when I walked in and ordered to when I was finishing up and needed a refill every employee was so attentive,pleasant and hard working. The energy of the staff matched the high quality amazing meal. I have a feeling this will be a frequently visited spot for me! read more

Shake Shack Lehigh Valley Mall - Burgers Near Me - Whitehall, Pennsylvania

Over priced food and shakes don't waist your time or money. 18 dollars on a cheeseburger and a small shake and the bun was just alike martins roll you would by in the store. If you want a good burger go to the burger shack or Wendy's Update paid 17 dollars for this burger from burger shack and a soda and fries read more

Shake Shack Lehigh Valley Mall - Mac and cheese burger - Burgers Near Me - Whitehall, Pennsylvania

Every time I go to a Shake Shack, I wonder why I keep coming back. The burgers are lackluster, the fries are average at best, and the prices are pretty high for what you are getting. I got the typical burger, and it was a rather small sandwich without much on it. The lettuce/tomato/onion and condiments were hardly complimenting the flavorless beef patty. The crinkle fries are hilariously low quality. The only upside here was that the service was very friendly, and the folks cleaning up the tables were attentive. Smash Burger and Five Guys are way better. You know...I think I confused this Shake Shack with a Smashburger... So disappointing. Next time I'll just go to White Castle down the road. read more

Burger was pretty decent. The truffle fries were good but I'm not sure they are worth 5.50 for such a small portion. Pretty quick service

I am very familiar with Shake Shack's menu - I've often stopped in to many of the Philly/Ardmore/KOP Shake Shacks - so I was expecting another great fast food experience. Did.Not.Happen. Don't bother trying the LVMall franchise - I called and paid ahead and picked up my food at the window. Had to wait additional 10 minutes at the window and assumed the food was just being cooked but....no. Fries were actually cold, my chicken sandwich had old soggy greens on it and it was one big fat disappointment. I'll stick with the Philly area shake shacks but I won't be going to the LVMall one ever again read more

Tried this place for the first time today. I was expecting it to be a little more like Steak n Shake where you sit and get served. This is a McDonalds style place where you order at the counter. All fine and good but we ordered two burgers a 10 piece nugget and two drinks at the price of $38 and you don't even have a drink machine for refills. The burgers were about the size of a Whopper Jr. quite small for the price. The taste was descent but I could have eaten three of these burgers. Probably won't be back as the price was far too much for what you get. read more

Best commercial burger joint in the Lehigh valley. Awesome chicken sandwich to boot! I recommend ordering on the app as this place is new and overwhelmingly busy. Great service and high attention to detail when packaging your order. read more

Great food. Although expensive you pay for what you get. All products are Organic and for the most part locally sourced as able. They also make their frozen custard in house and it is to die for. Fries aren't overly greasy; I am not a fan of crinkle fries but these are good. The only reason I don't give it 5 stars is the staff was a little lack luster but it is Allentown so what do you expect? Lol. I would definitely return. read more

I really enjoyed the food! Cant complain one bit and am really looking forward to our next visit

Food was very good , service was okay. Prices are high but for what you paid for. Would highly recommend for great burgers and fries. Love how they pertain to healthier cooking oils. read more

It's been a couple months since I have been to Shake Shack at the LV Mall. The last 2 times I sat at the drive up window for 10 mins behind a car who got to the window way early. The servers should be trained to tell the customer to park and wait for their time and or go around and not hold everyone up. By the time I got home the food was cold and my kids hated the fries. I was also missing one of the strawberry shakes. Sad. read more

This place has REALLY gone downhill . I should have known as soon as we pulled up & the parking lot had 2 cars in it . The cheese fries were perfect . I also ordered a lemonade . The lemonade tasted like whatever they used to sweeten it was soaked in piss & vinegar ! $5 for a small lemonade sweetened with piss & vinegar . So I asked for a Dr Pepper instead bc there was no way I paid $5 and had no drink. THE DR PEPPER WAS HALF DR PEPPER HALF WATER ! Anyone who drinks Dr Pepper KNOWS it has "that bite" . Nothing . I'm disgusted and will never , EVER return . Legit $10 for bomb cheese fries . My friend got strawberry lemonade . Watered down, tasted like piss. Like literally how piss smells , that was the taste with a hint of vinegar. Not a great way to do business ShakeShack LHV ! When they first opened it was nice , now I guess they're skimping where they can . Not to mention, there was an employee with GLOVES ON , texting on his dirty cell phone . For an extended period of time. Just NASTY. Terrible , TERRIBLE experience read more

Pretty good food, the chicken sandwiches remind me of chick-fil-a. The shakes are good, and the fries are consistent each time.

Terrible and oily burgers with no flavor. Never again... thanks and you would think for the price this would be good too but nope

The burger was delicious, probably in my top five burgers of all times. The burger was super moist and the potato bun was perfect. I'm not going to sugar coat the fries though, they were not that great, but I still ate them. I was hoping they would be more hot and crispy but that is probably hard for that style of fry... I would recommend this location. read more