I had been at a table sitting when I needed to excuse myself to have an emotional moment. Sitting in the parking lot I had a surprise visit from an employee who gave me water and tissues. It was so refreshing to see humanity in a work place. read more

Food was fresh, hot and tasted good! You honestly can't go wrong with their burgers here. They are always cooked very well. Crinkle cut fries are the best fries. Add cheese to them and you made them incredible! Pleasantly surprised by chicken bites! Milkshake was okay, not sure its worth the 8 dollars. I've definitely had better for cheaper at mom and pop ice cream spots. Restaurant was clean and modern. They had a shuffleboard table! Service was great, they brought the food out to our table. They had employees constantly making sure tables were clean. read more

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I've always been a fan of Shake Shack's wherever they are. I've always loved the taste of just about anything they produce which I've tried many items and every time they consistently produce a great burger, hotdog, or milkshake. This location in Lancaster is no different than many others that I've tried. Sure the cost of these burgers are higher than just about anywhere but you can taste the quality compared to other places and of course the taste is equally great. On the two seperate occasions I had the standard burger and crinkly fries with cheese and the chicken shake. Both times I filled my belly and came away with a nice smile. All that said, definitely give Shake Shack a go. You won't be disappointed. read more

Shake Shack Lancaster - Burgers Near Me - Lancaster, Pennsylvania

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En route from the Poconos back home to Fort Meade, MD, DGS was very excited to stop here. I had not eaten at a Shake Shack for many years, but wasn't really hungry enough for a big meal. Still, I couldn't help but sample ;) Her cheeseburger was quite large and perfectly cooked, with just the right amount of sauce. She couldn't finish it so I ended up with two good-sized bites and was impressed. The bun was really fresh and the flavor delightful. Fries were basic but definitely fresh and obviously the oil wasn't old - which is a pet peeve of mine. Salted just right. It was tough not to snitch more than one. She got some kind of shake but I didn't try it - she was happy, though. Parking is ample & free, so it could easily be a stop each time we head up that way. read more

Shake Shack has good hamburgers & they were #2 on the top 10 fast food burgers. The fries are the crinkle cut ones and served hot. The shakes were a little lackluster for what I expected and for $8. The service was quick. read more

Shake Shack Lancaster - A shake with the whipped cream topping - Burgers Near Me - Lancaster, Pennsylvania

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Was OK was definitely not worth the money five dollars for a small bowl of macaroni and cheese that craft macaroni test better

Love me a good burger! This is fast fresh food. I ordered off an iPad but there is someone at the counter as well. It was quick and easy. I waited about 5 mins for fresh hot food. There is plenty of of parking and i will be back read more

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When I asked for no cheese, they asked if it was for an allergic need or not. When I responded with the fact that I had lactose intolerance, they gave me a burger that had a half assed attempt to scrape some of the cheese off. Utter embarrassment of a franchise read more

Shake Shack Lancaster - Burger with "no cheese" - Burgers Near Me - Lancaster, Pennsylvania

Idk how they make their food *look* so good. But it's most definitely not worth the price. Its good. Just not $30 for lunch good. Better off going to a real restaurant read more

Shake Shack Lancaster - Burber and Korean chicken sandwich - Burgers Near Me - Lancaster, Pennsylvania

Here's the thing. Shake Shack does burgers really well. Their burgers are truly among the best and far better than the vastly overrated Five Guys. Their fries are pretty good but pretty average. They also claim to serve hot dogs but they really don't. What they serve is that lousy New York version of a hot dog where it's just a wiener and bun and condiments. No chili sauce or other things to put on it. It's that hot dog New Yorkers brag about, little realizing that people in 49 states are laughing at them and their pathetic idea of a hot dog. Here's the worst part: Shake Shack is WAY OVERPRICED! Their delicious burgers? Nowhere near worth what they charge! Those pathetic hot dogs? They should give them out as appetizers for free. Their milkshakes? I have no idea because I honestly can't afford one when I buy a meal. A burger, fries, and a drink costs a little over twenty bucks! Is their service relevant since you are expected to place your order on a screen? They have a bunch of indifferent kids working there, who aren't rude but by no means are they trained to treat guests special. The place goes for a spartan feel with concrete floors and barely there booths, which was probably chic when they started the business but now it just looks insultingly cheap. They charge this much but can't make the place feel more welcoming? This is a 'once every once in a while' (as in twice a year) kind of place. It's just stupid expensive and all of these sorts of places need a wake up call. read more

Good burgers are hard to find and I have to say this place. Have a nice juicy extremely excellent hamburger. I absolutely recommend this place to anybody. Shirley read more

Amazing just amazing. The bacon cheeseburger was perfectly seasoned and cooked and the fries were fantastic. A small wait but nothing to extreme. read more

First time I went to this location when they opened it wasn't good. Been here again recently and everything. Was on point as I remembered in Boston. The place was clean, bathrooms where stocked and clean. Food was yummy and the service was friendly. The bread they use for the grilled cheese is yummy !!! read more

Shake Shack Lancaster - Burgers Near Me - Lancaster, Pennsylvania

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The place is just a week old and there are bugs to work out. Especially in the drive thru. The place opens at 11am and there are cars waiting in the drive thru at 10:45am so currently if you want to go here for lunch and you show up at noon, you will likely get your burger at 1:15-1:30pm. This is not their fault, there is a huge demand (saw 70+ cars in the drive thru the first week) for this new location, if it stays like this it could be problematic. Anyway they are currently trying to manage the volume ala' Chik-fil-a where they have people taking orders while you are in line, problem is, if it's your first time there and you haven't seen a menu, it's tough to provide an order when the person is standing 20 feet in front of the menu boards. Also the guy taking my order says when he hands me the credit card machine in the line "Sorry you can't provide a tip on this machine but we can accept cash tips" That's good to know if I ever think I should be tipping someone who takes my order in a drive thru. (rolling eyes) read more

Shake Shack Lancaster - Menu board - Burgers Near Me - Lancaster, Pennsylvania

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Food is always good and the Service was even better. My 2 year old daughter was crying because we had to leave and step away from the great ambiance they have. A worker notice and decided to come forth with some gifts and coloring paper to help calm her down and cheer her up a bit. I really appreciate that and thankful for that. read more

First time visiting this place. Not a bad experience, but not one I'd revisit again. Upon entering, patrons have the option of ordering food at the counter (which no one was tending) or order at one of the kiosks. I opted for the kiosk and table marker. Finding a table wasn't bad, there are a few high top table and chairs for 4 people or there's table, chair, booth seat for the rest of the restaurant. Outside seating is an option but it's still winter so that's out of the question. Amble seating, just not that clean. Food came out hot and quick. The burger was as greasy as it appeared in the picture. Fries were good, not overdone not underdone, just right! Tried a shake. One size only. Have to pay extra for whipped cream. It was good but a little too much thickness since it's custard based. The only interaction with employees was when the food was brought out. Didn't see anyone upon entering or exiting. And that interaction was quick. It's pricey for a basic burger, fries, and shake. $42 for two burgers, two fries, and two shakes. Wasn't expecting to pay that for lunch for two ppl. I tried this place but won't be coming back. read more

Shake Shack Lancaster - Burgers and fries with shake sauce on the side - Burgers Near Me - Lancaster, Pennsylvania

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Ordered online and food was available super quick! Chicken bites were hot and flavorful. Black n white shake was top notch! I liked the fries too. We ate there on a weekday around lunch and it wasn't super packed so that was helpful since we didn't have a lot of time. The shuffleboard wasn't being played, but I will check it out next time! Cute place and we will be back. read more

Shake Shack Lancaster - Chicken bites n fries with black n white small shake. - Burgers Near Me - Lancaster, Pennsylvania

I actually enjoy the burgers and fries. Usually pretty tasty with what seems like fresh ingredients. However the order is ALWAYS wrong and it's usually not even close. The most recent time they forgot my side sauce, gave me cheese fries instead of regular and had 2 things on my burgers I didn't order and it lacked 1 thing I did. It's one thing if this happened once but it's every time I order they can't even get it close. Honestly if they can't get the order close, I won't be back read more

I love me a Shake Shack and would often drive out of state to visit one for lunch. So when I heard they were coming to Lancaster I literally was counting down the days. I did wait a few weeks after their opening for them to work out the kinks after seeing long lines, and hearing horrible stories about their food. I've now been here twice and feel they still have some kinks to work out, and the Shake Shack taste and quality I'm used to isn't quite there...yet. If you go be prepared, lines are still long. Once the drive thru had window service with a live person taking your order, however he was slow and took orders out of order. Lines inside are just as long. My second visit the drive thru was working, but at a slow pace. However, I'm going to be patient, and continue visiting till they get it right! read more

Shake Shack Lancaster - a red car in a parking lot - Burgers Near Me - Lancaster, Pennsylvania

Heard mixed reviews about this place, but finally gave it a try. Did the drive thru. Ordered a bacon cheeseburger. Had my burger in a couple minutes. Smash burger. Really good for "fast food ". Kinda expensive for fast food, but really good. Had tasty crisp edges like a smash burger should. read more

Shake Shack Lancaster - Bacon Cheeseburger - Burgers Near Me - Lancaster, Pennsylvania

Food was cold when delivered. Burger was terrible greasy mess. Fries were obviously frozen. Won't order from here again

I took 3 boys for dinner to treat them( I gave them their choice and they chose Shake Shack). For 3 burgers, a chicken fingers , 2 French fries and 3 shakes the young man at the counter said, " that'll be $75! WHAT?? Insanely expensive! I reordered and got the burgers and chicken fingers, 1 French fry and 2 shakes and it was still almost $50! I'll never go back! pizza and drinks for all of us would have been less than $20! This is still fast food no matter how they try to elevate it and no fast food is worth their prices! read more

My lord, food gave me nausea and puking and food poisoning. That made me sick! Oh dear!

Welcome to Central PA, Shake Shack! We've been waiting for you! I really enjoyed my veggie burger and shake. Service was good, and we liked the outdoor seating! read more

Shake Shack Lancaster - Veggie shack & Triple Chocolate Brownie Shake - Burgers Near Me - Lancaster, Pennsylvania

Finally decided to try Shake Shack... to my utter disappointment. Extremely greasy burger on a flimsy flat "bun" if you can even call it that. Frozen crappy crinkle cut fries that do not even come close to being worth ordering. Almost 4$ for a small sprite with no refills ? I'm shocked people enjoy it, next time I want a burger I'm going Five Guys with fresh fries and legit burgers. This was not good. read more

Ordered and paid for a Bacon Avocado Chicken Shack but received the normal Chicken Shack. Food always tastes great though! The drive thru line is never long anymore. The wait for your food still takes a bit for it being "fast food". It is over priced but just might be worth the flavor. The staff is friendly for the most part. read more

I spent $40 just for my burgers to be burnt, barley any cheese on my CHEESE fries, no ice in the my drink, and the smallest amount of melted ice cream in my root beer float. if you're going to make your food expensive at least make it good. read more

I love Shake Shack burgers. The food here was on par. Quite excellent taste! Like most modern fast-foot type of joints, it suffers a bit in the service. Employees seemed a little lethargic and brought us the wrong sodas. As far as the atmosphere, it was clean but uninspired. The empty walls needed either some wall art or something else to spruce it up. Also not a fan of concrete floors. Also expensive, but that's not exclusive to Shake Shack. Over all we liked it and will be going back. read more

Shake Shack Lancaster - Burgers Near Me - Lancaster, Pennsylvania

I used to love Shake Shack. I'm from NY and went to the original NYC location and remember how good the burgers were. Now, Shake Shack just doesn't have it. I went to another location by my house in NY- gross. I had high hopes for this location. The burger tasted like old grease. I ate half of it and that was it. Sigh. What's going on Shake Shack?!? read more

Should be called The Salt Shack! Our hamburgers were so salty that we could not eat them and had to throw them away, this is the second time this happened to us ( I thought the first time was just a fluke) if you have high blood pressure these burgers will most likely bring it up to a stroke level, completely non edible. read more

Overpriced, bland,my kids wouldn't drink the shakes and the lemonade horrible. Hey at least I probably looked trendy with my buggy in the drive through! And another note they don't take cash, how in american is that? read more

We had the best cheeseburgers and fries. Everything came quickly and hot. Burgers were excellent!

This burger was really very good tasting. Like better than those other 'Guys'. At shake shack the burger shines, not the lettuce and tomatoes. Don't knit when I had a burger that tasted this good at a fast food joint. Shake was also delish. Bathroom was super clean and service table side was friendly and helpful. Went at 1115am on a Saturday and there was plenty of space. Kudos to the manager on running a great restaurant. read more

Burger was very good, but not great. Fries were lacking flavor. Ordering was easy, food was delivered quickly despite being busy. Price is absurd, but what isn't anymore. Five Guys is overall tastier. Route 66 is on a different planet. No reason to go back to Shake Shack again. Just meh overall compared to competition. read more

We pivoted from another restaurant to here due to a wait. We had been at other shake shacks before and had an idea what to expect. I was mildly disappointed. The wait was a bit long and the food not quite where the other shake shacks quality was. I realize they are relatively new. Maybe we will try another day. read more

I went with my granddaughter who told me that they have good food. My burger was so much better than what I had at two other drive through places. Tasted good true hamburgers. The shake was excellent. I didn't like fries but she did and she said they were good. read more

This place let's just start by saying they have no vegan options basically. I get it, it's a burger place but if you advertise for plant based options you should be able to do a decent vegan burger... the bun isn't vegan and when I asked for a lettuce bun they sad they were out of lettuce. Also no vegan cheese and the sauce is mayo based- whatever. It's pricey for what you get I honestly don't understand the hype anymore now that we tried it. My meat eating family was very underwhelmed as well, the burger is very thin and the fries are just blah. Why didn't Lancaster get a Burgerfi? Too bad. read more

First time ordering shake shack...let me tell ya...awful. It was all cold and we didn't receive what we ordered. Choc milkshake...Nope! not today...you're getting vanilla. Cheeseburgers with lettuce and tomato...Nope! I don't think so...how about two plain burnt patties and just a bun...perfffect. $78 dollars later a child is crying and the rest of us are depressed from all the dead looking food we're about to throw out. Sunday funday....not on their watch. read more

Shake Shack Lancaster - Burgers Near Me - Lancaster, Pennsylvania

The food is overrated, and very expensive. Almost every-time I've gone there 2 times they've messed up my order. It's insanely busy so when the restaurant messes up I need to wait 10-20 more minutes :/. Almost $70 for 3 burgers 3 fries and a shake lastnight yeah I'm never coming back LOL you can eat in millers right next to shake shack and get a whole meal and leftovers. Don't waste your time read more

I picked up my order to go. I ordered the vanilla shake, with spicy fries and the double smoke shack burger with cherry peppers pickles and there sauce. The order was ready to go as soon as I got there! Will definitely be there again. It's was so nice to have something new and different in this area read more

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