Ms. April was so kind and understanding when I forgot my money and had to void my order and come back. You never know how a gentle and kind word can make a huge impact in someone's life! Thank you for caring about others, and of course the food was great as always! read more

They dont follow instructions. I paid 95cents for them to add nacho cheese to my chicken and cheese and said NO chipotle sauce and they couldnt follow that simple instruction. read more

This must be a joke or prank is all I can say both mine and wife's wraps looked exactly the same all lettuce barely any meat and def like steakums disapointed read more

Taco Bell - Suppose to be a thick succulent steak wrap where's the steak - Fast Food Near Me - Lancaster, Pennsylvania

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So I ordered about 5 soft tacos all supreme mind you my order was like 42 and change, none of them got either sour cream or tomatoes one barely had any meat in it when I pulled up to the drive through they were talking about a 15 to 20 min wait read more

Taco Bell - Soft Taco Supreme - Fast Food Near Me - Lancaster, Pennsylvania

Employees are rude and my orders is always wrong this is the worst taco bell we now avoid it at all cost even if have to drive to another location read more

OMG so fun fact to honor 4/20 we had a little pre-game and then went here for $40 worth of food. Yes, $40. For me and my fiancé. $40. Mostly off the value menu and when I say everything was fresh, I mean it. We even drove 10 mins home and it was still so hot and good and everything (with modifications) came out perfect and was even labeled! I posted the full review on TT @elisabethxjoy but fr fr get to this location!!! read more

Terrible service, food delivery very slow. Do not order from this restaurant.Food was cold, and tasted awful

They told me I could only pick up one mobile order at a time and in order to get the other one I would have to pull around again, which I've never encountered at any of the Taco Bell's I've been to throughout multiple states. The drive thru line was extremely slow for whatever reason. I cancelled the second order and placed it for in store pickup. My friend went inside to get the pickup order, and a worker told her that it was placed under drive through so it would be quicker to go there. We get in the drive thru line again and are told that this order isn't showing up and it was placed for pickup. After going inside a second time, we finally got the order. This whole ordeal took way too long and was entirely unnecessary. Extremely disappointed and would NOT recommend visiting this location. read more

Over an hour and a half for 2 meals. Hire more staff or close the business. Im never shopping here again

wish i could leave 0 stars, we came here at night, 3 hours before close. Every single employee was complaining and cursing while making every single order. We put our name in and someone said "*my name* what kind of f**** name is that i'm gonna f**** up this guys order" loud enough for everyone in the establishment to hear. didn't even eat the food because we were scared it was spit on. terrible way to end a good night. However, there was one employee handing out orders that was very sweet! didn't get her name but thank you. read more

The people were refusing to give DoorDashers their food. They were yelling at people and took 30-40 minutes for our food. It's not worth it and they wouldn't even acknowledge people. Literally the worst experience I ever have received at a fast food place. Would have loved to write a better one but they need to get their sh*t together. read more

they had to have spent a fortune tearing down and rebuilding this Taco Bell. They shouldn't have bothered! We have never had Taco Bell tacos with less ingredients in them. I am estimating there were 12 tiny shreds of cheese in each soft taco. These were the most meager fast food items we had ever consumed. We will never return. Drive past the Taco Bell to the Giant grocery store, purchase ingredients, and make your own. It is obvious the employees don't work here. Nice building. Terrible food. read more

made me wait 40 mins for a simple order. I know they ain't taking food safety seriously too

Man. They are CONSISTENT With terrible food. Gave them another go and found myself more disappointed than before. Desperately needs new management. Wish I could give zero stars but that'd be too much. read more

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I tried their grilled steak burrito along with a soft taco soft Supreme. The taco was as good as always. The burrito was awful. I prefer the burrito supreme. read more

Michelle and the team there are fantastic ! she really turned the place around. I even saw her deal with some "entitled karen" 3 days ago who was sassy she wasn't helped in less than ten seconds. customer service is hard when people just leave shit reviews all the time. they deserve the truth! read more

It's Taco Bell, people...not much to review. I didn't have time for a sit down meal tonight and really wanted tacos for National Taco Day. It's been well over 15 years since I've eaten at a Taco Bell (I'm sure my stomach will pay for it later!). I knew the drive-thru would be longer than usual. It was about 20 minutes. Special - $5 for 4 tacos. All different flavor shells. Taco Bell even fancied up their box for the occasion. read more

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Workers were friendly but I had a really hard time eating my food after witnessing their lack of food safety. I watched one employee (with the same pair of gloves) touch my drink, the payment screen, his mouth, and then my food. Another employee with gloves on was handling his phone and then packing food. Probably won't eat here again after witnessing this. read more

Easily the worst Taco Bell in the continental United States. I'm not sure how this place hasn't been shut down. Do not eat here. They consistently provide horrid service, mess up your order, awful food quality. At least I can count on them for that. But what else should I expect from Taco Bell right? read more

Avoid this location. The taco shells were stale.... Some of the items looked and tasted like they were made earlier in the day or actually the day before. Tossed 99% of the order. The soda was fine. read more

Absolutely horrendous, burnt quesadilla, missing cantina chicken soft taco, atrociously old fryer oil, overall sloppy production, overall terrible service. read more

Brought my nephews here after Dutch wonderland. Fast drive-thru for the time and London was so friendly. Thanks

I've pretty much lost interest in the bell in general but the last experience was the final nail in the coffin. The "food" was so poorly prepared that had it been my money I would have sat in front of this crap hole until they returned it. Half the ingredients were missing, the Mexican pizza had one quarter sized spot in the middle with cheese....It was as if someone intentionally wanted to sabotage this sh*t. I know it's fast food, I know what the employees make...but I've been going here for decades and have never seen anything like this. Good bye and good riddance... read more

There is nothing that ticks me off more than waiting a long time for fast food. Listen, I love Taco Bell food, okay? But if it's going to take you FORTY MINUTES to make my order, then there are a lot of other choices I would gladly wait for. Last Friday, I placed an online order for immediately pickup. I got text AND email notifications saying it would be ready in ten minutes. Silly me, I actually showed up ten minutes later. And had to wait over thirty more. Even the Grub Hub guy next to me at the counter was saying he is there for 30 minutes EVERY TIME. Why is it that the Taco Bell locations in Willow Street and Elizabethtown can get my food ready on time and these guys can't? Get it together! I can't take it anymore. I even sent an email to Taco Bell on their website. They used to pay attention to those, doesn't seem that way anymore. read more

I wouldn't give them even one star if I could, this is the worst experience I have ever had at a restaurant. it took them over an hour to give us our food, they lost our order and didn't seem to care at all how bad they were doing. when they finally handed us our food they giggled and said is it all there. I recommend staying far away from this place read more

Ordered through uber eats . They messed up my order and I was forced to pay for it anyway

Heading back into town, we wanted someone quick. Downloaded the app and punched in the order, and arrived at the store with the expected ready time of 8:19pm. I'm now writing this at 8:54pm and our food is just now being fired. In that time, an employee on the clock has come off he grill to chat up his girlfriend about getting off at 9pm sharp; another has been more focused on her time clock errors for 13 minutes than getting back to work, the manager(?), whom was the only one working both the window and counter more concerned about hiding in the office and drinking than catching up on orders.... Turns out when we inquired around 8:45, they weren't aware of the mobile order even though the app showed it as having been received and in progress... Then when the order was up, time clock girl yells "mobile order!" We inquire if it's ours. "It's the only one." (This is after all of the other previous orders had been called by name.) Yeah. We'll be going out to Lincoln Hwy now. read more

Pulled in at 11:30am, doors locked and no lights on. No signs indicating that they are closed for business. The only signs they have on the property say that they are hiring. Maybe that's why they are closed; no employees. read more

This is THE SLOWEST Taco Bell I have EVER been to. I've visited numerous times--always the same. Doesn't matter if I go in or to the drive thru. If there are more than 2 other orders you are going to be waiting 15 minutes or longer. I've wound up waiting 30+ minutes on several occasions--and I am never really sure why. And they seem to have PLENTY of staff--maybe too many! There are always 2-3 people on each side of the prep line--one for drive thru, other for in house--plus people to work counter and window. I've not had any serious issues with the food...the ONLY reason I go back is because it's the only Taco Bell near me....ugh. read more

No indoor seating. I get it...COVID. But the drive through line should not move at 1 car every 15 minutes at a FAST FOOD location that doesn't have to focus on indoor customers. I'm assuming they were understaffed, thus the three star review and not one. But management shouldn't be understaffing during a food rush hour on any day. read more

Literally the worst Taco Bell in this area. Why am I placing a mobile order for "faster service" and I find myself standing at the counter for 30 minutes while the employees ignore me. Had to leave because I was going to be late back to work, so I ended up not eating lunch today. read more

Just sat at the drive thru order booth for 25 minutes!!!!!! REALLY. And they charged !!!!! We could see them getting orders out to the grub hub and door dash accounts while we sat stuck waiting. We could not back up...more people waiting behind us. Here's wishing people would boycott them for their rudeness to the little guy in the drive thru WAITING.....WAITING And unable to leave. read more

5 stars out of 5 as compared to other Taco Bell Restaurants. No, Taco Bell is not and never will be a 5star establishment, however this location in particular is on point with speed of service and order accuracy. read more

WHY doesn't TACO BELL stay consistent with the TV ads? I saw an advertisement on television for a $5.00 big box, HOWEVER, when I went to my local Taco Bell in Lancaster PA the price was $5.99? That seems like false advertising to me. Same thing happened with the $1.00 tacos, local stores sold them for $1.29? If my local TV station is advertising a cheaper price than Taco Bell should honor that price!! read more

Hours state they are open until 9pm, they were already closing at 8:15pm and not taking any order at the drive through. If you want to close at 8:00 change your listed hours and turn off the lights. read more

Check your order!!! That's the best advice I could give. We ordered 3 supreme meals and not one of the meals had sour cream and tomatoes. Which you pay extra for! Took them inside. They STILL DIDNT correct the order! read more

This is the best taco bell my friends and I have ever been to. Great service from all the workers! They are very enjoyable to talk to at 1am when you are going for a quick snack! Will definitely be coming back often! read more

Let me start by saying that Taco Bell is comfort food for me. I love it, I really do enjoy Taco Bell food. This place is absolute garbage. Drive through times are routinely 20-30 minutes. The whole staff moves in slow motion. The staff don't seem to know how to make most of the items either. I will occasionally have interesting additions to my burritos. We've had lettuce, we've had sour cream in there... all kinds of crap. My favorites are the ones where the beans are so cold that the damn shredded cheese in there doesn't even melt. If you complain, they can't imagine what the problem with cold refried beans is. The worst part though is that they **ROUTINELY** short me on drive through orders. I mean in 5 times that I visit, I can expect 3-4 of them to be shorted on SOMETHING. I ordered a Nachos Belgrande meal today, and they *TRIED* to just give me a taco. A single taco and my drink. HOLY CRAP the Nachos are the MAIN PART OF THE MEAL. I've called and complained to corporate a NUMBER of times. They say, "Oh sorry, here's coupons" every time, but nothing is ever done. The management of this Taco Bell Aarsand and Company clearly don't care. Stay away. If you have an hour to burn, by all means hit them up for some "fast" food. Just make sure to double check the order. It will almost definitely be wrong. The *ONLY* reason this place is in business is the brand name. read more

I love Taco Bell. It's just one of those guilty pleasures. Sometimes you just get in the mood for a taco supreme or a mexican pizza, and that Taco Bell flavor is just what el doctor ordered. But this review is not a rating of how much I enjoy Taco Bell's food. This review is dedicated to their drive thru window exclusively. If you're in a hurry to get a taco at this location, do not use the drive thru. Let's start with the ordering menu that speaks at you. This is your first step in an agonizing experience. When you are asked if you want to be helped, be prepared to hear what sounds like a house party going on in the background. And of course, the place is run by 16 year-olds, so they're most likely doing all sorts of slap-happy things in there. If you are lucky, they will get your order correct the first time they repeat it back to you. If you're lucky. Then begins the wait. I don't know if they're throwing banana cream pies at each other in there and whipping each other with mops or having soda fountain water balloon fights or what, but there must be a carnival of zany distractions in that fun house, because it sure doesn't seem like they're putting tacos together. If they were, you'd probably have your food within 2-3 minutes. It usually takes closer to 10-15 minutes to get to the window where you finally get your food. Of course, this is the only Taco Bell within a reasonable driving distance to our house, so when we get that craving, we really don't have a choice unless we want to drive 30 minutes outside of town and deal with all sorts of traffic. Of course, whenever we go inside, it's usually pretty fast. So, I don't know if it's just coincidence that we always get the super long wait in the drive thru, and the short wait inside, or what. Perhaps the drive thru orders are put together in a vast underground cavern by malnourished, nearsighted, handicapped unicorns and delivered to the window on the backs of slow-moving, unintelligent gremlins, while 16 year-old gangstas fire off their nines in celebration to some hedonistic taco sauce-drenched ritual. I don't know. Long story short, don't use the drive thru here. read more

Heavy smell of mold. Couldn't bring ourselves to order anything. It can't be healthy. We left.