As we finished eating the older male manager gave my niece a small cup of ice cream it made her day as she loves ice cream

I can't verify my information on the app because it glitches and doesn't verify. I had rewards and they disappeared on the app I only use the app to order and it's been going downhill a lot recently. read more

Service was very friendly and fast. Food was as usual very tasty. I ordered inside the restaurant for carry out. The drive thru lane was long, but seemed to move very efficiently. No issues with our food. Everything was piping hot and fresh. Will visit again if I am in the area and longing for Chick-fil-A. read more

I read very well but my understanding of "seasoned to perfection " has a different meaning to me than to them. Seasoned means spicy so I'm guessing spicy is hotter. I misunderstood & hated my meal. Other places have a mild & spicy. I knew I didn't like Chik-fil‐A for something other than the pickle. read more

Chick-fil-A - My sandwich - Chicken Shop Near Me - Lancaster, Pennsylvania

The food is almost always very tasty and better quality for fast food. I was not thrilled when I specifically asked the cashier if the small chicken soup price was the same as the chicken tortilla. She of course told me it was so I ordered the tortilla soup, which is delicious. The chicken tortilla soup is $1.50 more than chicken noodle. It's not about the price difference but the fact that I asked specifically and was told incorrectly that gets aggravating. I also ordered a Cobb salad but was told by a supervisor that I was not permitted to have a third dressing for my salad. Is a third dressing gonna bankrupt a place with lines around the building all day and 20 people working on a Wednesday evening? Why not just give the guy the dressing and not argue the point and just say my pleasure? Would it have been some big production to give a guy with the $10 salad and the $6 cup of soup a third dressing so the bottom lettuce gets coated? You'd think I was asking for free chicken for life. Disappointed in this level of customer service... not my pleasure. read more

At least three times when I went to the drive thru, I've ordered a large soft drink. I make sure that they got my order. When I pick up and get home I notice that they gave me a regular instead of a large. I paid for a large. Is Chick Fil A having financial trouble that they do this? Maybe go to Popeyes next time? read more

We came in for a quick bite after running errands nearby. It was lunch time on a Sunday in August 2023 and it was hopping! Many people were in line and they were moving through the crowd quickly! We ordered two spicy deluxe sandwich, meals, one spicy deluxe sandwich, and a box of nuggets. Everything came out fairly fast. Sadly, the fries were not good - nor fresh, like it's been sitting around for a long time which is hard to believe given that it was so crowded here and they must be turning through the cooked good quickly. read more

The food came out very quickly and tasted delicious! The service was fantastic and each worker helped me with a smile. This location blew me out of the water with how awesome it was! First time coming to this fine dining chain, I will come back again. I could see all the people in the back working tirelessly to make my food, good job guys! read more

The attached pics show what I ordered. Rather than receive 1 4ct strips and 2 3ct strips of chicken tenders, we received 1 3ct strips, one box of grilled nuggets, and one small Mac n Cheese. I let my teens pic and ate what was left, but we're on vacation, won't be coming back to this location, and have been given the wrong stuff with no course of favorable action to take. Can't report a wrong order on the app or on the website. Supposed to just contact the original restaurant, but I'm not going back that direction to my knowledge and am in the middle of a convention, so I'm stuck. They messed up at least two orders by swapping my food out from other orders, and if they just read the receipt they themselves stuck to the bag, or even did a simple double checking by a second set of eyes real quick for three seconds, this wouldn't have happened. The second you see that see-thru Mac n Cheese lid, you know something's up. And now I just have to hope my teens don't get insufferable cuz the one could eat a racehorse and still ask for dessert. On the other hand, I ain't even really care cuz I'm the one that paid for it all and I got me my extra cherry!!! read more

Chick-fil-A - Receipt on the bag, contents of bag wrong. - Chicken Shop Near Me - Lancaster, Pennsylvania

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Efficient service, and welcoming atmosphere. It's a go-to for a satisfying meal on the go, and I always look forward to stopping by. However, there's one hiccup worth addressing: on a few occasions, I've driven away from the drive-thru only to realize I received the wrong item. While the staff is always polite and quick to resolve the issue, this minor inconvenience could be avoided with a little extra attention to detail. That said, everything else about this place is top-notch, making it a favorite despite the occasional mix-up." read more

Very helpful and friendly. Chicken is good. I got the spicy chicken sandwich. But the bun literally disintegrates while you eat it. Surely they can do better with the roll. read more

Be very Careful. One of the highest fast - fooders for food poisoning and has class action law suits against it. Both chick fil a in Lancaster have the same owner. Once in a while it is ok but mostly bad, greasy, cold, smaller than normal chicken. Even the shakes are bad. Fries are cold and gross. Made us sick a few times, so we will never go back. ] After, long - slow lines the managers are abusive and hostile about returns. They do not have good standards. Most customers like us coming to The outlets to shop a few times a year, forget this place is so so so bad. You give it another try BUT.....Be Very Careful. Eat somewhere else. It is not like your local Chick fil a. read more

I do not understand the negative reviews for this CFA. This place is always a straight-up madhouse. You should expect to have a lengthy drive-thru wait. However, all things considered, the staff gets the job done as quickly as they can - and they are always so polite. I have never had any issues with my orders being incorrect (but I always check my bag before pulling away from the window). You can't beat CFA in my eyes. From the chicken, to the mac and cheese and milkshakes - everything is delicious. Please don't ever get rid of the kale crunch side salad! I love the tangy apple cider and Dijon dressing on top. I will continue to visit this Chick Fil A location. I think they're great, and the staff's warmness is always welcomed. read more

went here with my boyfriend for a yummy lunch. i specifically ordered nuggets with mac and cheese. the lady taking my order repeated back my mac and cheese, to which I agreed to. after getting my order, i find fries instead. looking at the receipt, she had rung me up for fries. AFTER repeating back that i wanted a mac. i went back to get my mac and cheese, as that is what i ordered, and the other woman did not even apologize for messing up my experience. instead, she was quite rude, and ushered me to the drive thru window, without saying anything else. chick-fil-a, DO BETTER. read more

This is a fast food restaurant. Fast food does not get more than three stars. I am somewhat of a snob being a great cook I compare all restaurants to my cooking. Also having lived in Philadelphia and New York City I know what great food is. In Lancaster people rave about mediocre food. That said Chick-fil-A is very good fast food. The demand is great and the service line long so some mistakes are understandable. All in all it is great fast food if you have the time to spend in line or go in off hours. read more

They had all their machines wiped down and shut off 15 minutes before closing when I had already placed an online order through the app and would not come to the window. Just looked at me and then turned away multiple times. Extremely rude if you ask me read more

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CFA's #1 fan here, not hip to why there's ode bad reviews, very loyal to this chick fil a. Food is fresh and hot always. Can tell it's truly THEIR pleasure. Straight diesel fuel. read more

Absolutely, the worst customer service experience. Ordered online and waited an additional 30 minutes to receive the order after clicking I'm here. read more

Good food!! But god damn drive thur line is ridiculous be ready to wait in line for a half an hour to 45 mins ! People love there Jesus chicken in Lancaster country read more

Chick-fil-A - Drive-through line forever - Chicken Shop Near Me - Lancaster, Pennsylvania

When we arrived there were two line of cars wrapped around the building. We thought, oh no did we make a mistake coming here. Well, so many of my friends fawn over Chick-Fil-a, so I told everyone in my car, suck it up we're going in!! There was a long line inside, but wow it went quickly. How do they do that?!? I ordered the chicken strips with a fruit salad. The chicken was so tender and moist. I used the secret Chick-fil-a sauce. Lips smacking good stuff! The fruit salad has mandarin oranges, apples, blueberries and strawberries which was fresh -& delicious. I would get that 10x over. Worth the extra cost. I tried the spicy sandwich and it had a good mild kick in the mouth. Waffle fries were good, but I'm not really a fry person. When we were about the leave a friendly staff person asked if she could take our tray. That was so nice of her!! Shopping mall & yummy food & friendly staff. #foodgoals read more

Chick-fil-A - Chicken Shop Near Me - Lancaster, Pennsylvania

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The lady that was working at the window today at 2:30 PM was extremely nice. She had such a good attitude, smiling, helpful, she is a great person. I think this business has improved a lot. It can be tough when everybody wants lunch at the same time and the line gets long but no one here ever has a bad attitude which is critical. Food was hot. No complaints. read more

this restaurant is SUPPOSED to close at 9:30 PMMM and i tried to pull into the drive through at 9:28 PMMM, but guess what?? THE LINE WAS BLOCKED OFF BEFORE THEY WERE SUPPOSED TO CLOSE! follow through with your hours people! read more

Should be a 1 star but the food is always perfect. If you go outside of rush hour there is no line. Usually In my experience if the line is long it's because of other customers not knowing what they want. This location is also building a 3rd drive through line. The staff is completely incompetent (witch contributes to the long wait), used the app to change my drive through order to store pickup and the employee refused to give me my order. When the manager came over he said I certainly could have had my order by then I cancelled and was leaving. read more

By far the worst chick fil a we have ever been to. Our family travels often and CFA is our favorite to stop at. This location is just awful. Our orders are always wrong. Majority of the time our food is mostly cold as well. We completely understand that this location is extremely busy because of where it is placed but come on . We're officially done with this location. Double check your orders before you drive or walk away! read more

Loved our entire experience here at Fruitville Pike in Lancaster PA!! From ordering our meal with Elijah to our encounter with helpful Jack! read more

Chick-fil-A - Loved our entire experience here at Fruitville Pike in Lancaster PA!! From ordering our meal with Elijah to our encounter with Jack! - Chicken Shop Near Me - Lancaster, Pennsylvania

I gave the chick-fil-a on fruitville pike a 5 becuase i love the food and i respect that. but what i don't respect is when i'm eating my meal and a employee gets very angry at an older worker who was on his break for talking to another working who wasn't on break. she continued to come back and be rude to this older man who visible just took it all in. from my point of view this is very disrespectful even if the lady was angry and a manager. i'm very disappointed with this event and will be saying something if this happens again!:) read more

Absolutely the best fast food out there. The staff is old school service, taking care of their customers in fast and beyond friendly service. The best chicken sandwich. Always prepared perfectly every time. The waffle fries are delicious, perfectly seasoned. I am not a big fan of fast food, but they are the exception. read more

Asked for extra cherries and got plenty! They make it an easy and pleasant experience. No wonder the line is always long, but it's worth it to get a Merry Christmas and everyone smiling. Food was delicious too. Peppermint shake puts me in the Christmas spirit. Has real peppermint and chocolate chunks in it. read more

Chick-fil-A - Ordered on app which made everything easier. Got a cool cup holder. - Chicken Shop Near Me - Lancaster, Pennsylvania

I am not one to usually profess my love for fast food or chains, but I have to say, Chick-fil-a hits all the right spots, making fast food a thoroughly enjoyable experience. I'll start with the drive through, and this is true of all the Chick-fil-as I've ever visited. These people know how to streamline a seemingly endless pool of customers. You would think it would take three times as long to get through the line, but efficiency shines through every step of the way and not at the expense of quality service. They truly have perfected the art of drive through. What's more, all the employees are always so friendly and seemingly ready to help! Now on to the food. Chick-fil-a is known for their chicken sandwiches, but I'll tell you, my favorite entrée by far is the Market salad. Every time I order it, the ingredients are ALWAYS of high quality and it tastes so fresh. The lettuce is crisp, and the chicken is tender. The strawberries are never overripe, apples are crunchy, the blueberries add just the right amount of extra pop and the blue cheese crumbles are plentiful. And that apple cider vinaigrette really balances the whole thing! You don't even need the extra toppings if you ask me, it's perfect just like that. The portion size is also great, leaving me full and happy. Its one of those salads you order because you want to and not just because you're trying to eat healthy. I'm also very impressed with their kid's meals. I order my son the grilled chicken nuggets and they are so juicy and flavorful and again, the fruit salad that comes with it if you choose that as your side is so fresh. The drink menu is varied, and I appreciate that they offer honest juice boxes. They're a great brand and not super sugary. read more

Above average fast food with robot friendly employees. I mean, what else could one want?? I love AMERICA!!!! The home of the fresh chicken and fresh employees!!! I love AMERICA!!! read more

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DRIVE THRU IS EXTREMELY SLOW! I been to many other Chick-fil-A with long lines and NEVER this slow. This place needs a new manager and owner!!!!!!!!! read more

A great vegetarian option is the Cobb salad with no meat (normally comes with chicken and bacon bits). I had it with the avocado lime ranch dressing and it was very tasty! Quite impressed with this salad considering it's from a fast food joint. It had red leaf lettuce, spinach, shredded red cabbage, roasted corn, and juicy sweet grape tomatoes. The dressing was nice and creamy (since it's a ranch base plus it had avocado) with a nice touch of tang from the lime. It comes with a package of charred tomatoes and red bell peppers which acts like croutons for the salad. It was really good and tasted a lot like bbq chips lol. It certainly helped add flavour and crunch to the salad. My order was made wrong but they quickly made me a new salad. The service here was wonderful! Note: Unlike many other places, the salad is actually cheaper without meat. read more

3rd time I've pulled through and they've had no lemons for the tea. I think that really means 'sorry, we don't feel like cutting lemons right now.' That's sloppy and a poor way to run a restaurant. The people are always very friendly, but it doesn't make up for no lemon for my tea. I updated the review to 4 stars. Thanks to Chick-Fil-A for taking quick note of my review. I appreciate your noting this issue and I look forward to picking up my iced tea with lemon on my next trip trough Lancaster. read more

I go to this chick fil a on the reg. Like at least once a week. The employees are always friendly and the food is hot unless you come at the last minute of course, which is expected. If you have the app, they sometimes send free food! read more

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Food was hot and looked and tasted good. Service was outstanding. The wait in the drive thru sucked. Everyone wants there order at the same time. The place is insanely busy. read more

Bears the standard of the company well. As mentioned in other reviews, good luck if you try to come here during a peak meal time. The line inside is always shorter, although they do deploy extra people to the drive through lanes to try to help move things along. read more

Chick-fil-a on Fruitville pike is great. The food is top quality, the employees are always friendly and helpful. The store is clean. The managers are the best. Always a great experience. read more

Can NOT believe how rude an employee was to us. We have been to many Chick-fil-A locations and have always been treated very well. Until today when Kim, at the Lancaster location in Manheim Twp was very RUDE!! We called to explain that we received an incorrect order. Before I even finished speaking she cut me off and continued to say she filled that order herself and it was not incorrect. Even though our receipt showed the correct order. She would not even let me explain the problem without continuing to say it was NOT their problem. Completely unprofessional and rude!!! read more

I love this food but the drive through performance is just unacceptable.. This is fast food isn't it? The people on the mic ask too many questions and keep trying to upsell an order. It takes 5 minutes just to put an order. Sure.. upsell when you're slow.. when you've got 50 cars waiting in drive through let's get some priorities in order. This location has been open now long enough now to have knocked the newness off. Management needs to work on managing and get your customers pumped out. That's how you make money. I'll change my review when I don't have to wait half an hour in the drive through for a chicken sandwich read more

Worst Chick-fil-A I've ever been to. Food is fine be the service is poor, very untimely and doesn't offer mobile orders to help.