Heavy smell of mold. Couldn't bring ourselves to order anything. It can't be healthy. We left.

I ordered my food online and chose the option to pick it up inside the restaurant. I get there and wait till it says it's done and walk up to the door to see a sign that says the "lobby" closes at 8. And the staff was extremely rude about me asking for my food. read more

Taco Bell has a major shortage of help because their wages and benefits are terrible. I walked out of one today after waiting 20 minutes for someone to take my order. I felt sorry for the employees. They are all becoming filthy dirty. read more

I don't recommend this place for anybody. After speaking to the district manager more than once, I've found that their orders are still wrong, condiments don't exist in the drive-through, and worst of all it just isn't Mexican. The prices as posted do not apply at the counter or window. I showed them my receipt recently, which showed a higher total than the price as posted. They shrugged and said that was the price (not as posted, but whatever they decide to charge at the register). At best this is stoner food late at night, and it leaves you with a long, uncomfortable day ahead if you eat there. If you want Mexican food in Lancaster, try El Pueblito (on Dillerville Rd. near the Waffle House) or Cocina Mexicana on Prince St. (next to the Hager parking lot). Or take a drive down toward Delaware, where the mushroom farms have brought in Mexican labor and the restaurants that go along with it. read more

By far the worst Taco Bell in Lancaster County. The wait is always long, they often are out of what you order (this time, the breakfast naked tacos). Then you get home to find out that you are missing items. Update 5/11/18:didn't know how they could get worse, but they did. Went last week and waited 51 minutes from getting in line at the drive thru to driving away with my food. No receipt given. Good move TB can't use it to call and review you. Also no surprise, out of Cinnabon's. Daughters Doritos tacos were soggy. Go this week on Saturday night, wait in Drive thru about 15 minutes, still not up to ordering screen. Girl comes out at 12:06am and tells everyone they are closing, no staff to operate and she has already worked 2 hrs past her shift ending. Corporate needs to step in at this TB, it is managed very poorly. I really wish the Willow Street Taco Bell didn't close so early. I would drive the extra few miles to go there instead. I would probably still get home quicker. They are Awesome!!! The staff is always friendly and the food is always made correctly and carefully. Maybe they should train the Columbia Ave staff on how it should be done! read more

Well for someone who hasn't eaten here in many years, I was actually a bit more cautious eating here again after my bad experience at the location in Willow Street that took nearly 30 minutes to get my food. But honestly, I think I came at the right time. Why? Between 2 and 5PM, they have a Happier Hour special in which you can get a Medium Soda or a Loaded Griller for $1. So with the nachos I got with my Spicy Chicken Griller, it only cost me $3.17, so very cheap late lunch. Its been such a long time since I've eaten here as I never liked stuff with peppers, lettuce or onions on them (I will eat Onion Rings, but everything else can go) so I don't get too much in terms of stuff here. The inside has drastically changed since I've been in this one last. And it only took like 3 minutes to get my food, even though I can still taste the spicy chicken in my mouth (bit too spicy maybe?) But if you need a cheap lunch, come here and get a stuffed griller for a buck. Can't beat that. I don't do drive thru, ain't got time for that! I just ate it there! read more

Inside was very dirty with trash laying around and tables not cleaned. Service was slow. Customer service was the one plus of the visit. Employees were very nice. Food was good yet the tables need to be wiped down for a clean eating surface. read more

I want to be charitable to this place, that is why I gave it two stars. The last few times I ate here the drive thru lines weren't crazy long, so that is a positive. I have never worked a fast food job so I can only guess what the difficulties involved are. The pay is probably less than desired, but let me drop this truth bomb on ANY fast food worker's head, if you don't use your BRAINS AND EARS you will not get it right and you will never be worthy of a higher rate of pay. The last two times I ate here I ordered the same thing both times. After I drive away and later discovery I was not given WHAT I PAID FOR, the first time I overlooked it. I can't help but wonder what goes on in the minds of the people who work here. Again, BRAINS AND EARS, USE THEM!!!!! If you give me a bag of food that contains twice the amount of food, but nothing that I did order, I don't know how someone thinks that is okay! But that is what happened this evening. Do you think your boss and the owner of this place would be happy with your job performance and you giving away their food and profits? When someone orders something that is a little different than the usual, like fresco style tacos, there is probably a reason for this. Respect the customers wishes by using your BRAINS AND EARS, EARS AND BRAINS, however you want to say it, and give them what they ordered. It is annoying to have to check each time that simple instructions have been followed and a waste of my time to have to drive back to get WHAT I PAID FOR!! It will probably be a long time if I ever patronize this location again. UPDATE! The writer of this review is a DOPE!!! Yes I am talking about myself. Why? I was dumb enough to patronize this business again on 10/30/20. Guess what? They still can't get an order correct!!!!! I must assume that the people with brains who work here are far too busy curing cancer AND splitting the atom in the back room. If the owner of this poor excuse for a restaurant doesn't care about this, they will lose their business and some day wonder why. This is now a negative 4 star review, one negative star for each time they were unable to give me what I asked and paid for out of 4!!! read more

We went thru the drive thru tonight and couldn't understand a single word the girl said. The food was just thrown in the bag. We were shorted a drink. It was the worst experience I've ever had at any Taco Bell read more

Taco Bell - This was supposed to be a Mexican Pizza. We live a half mile away from Taco Bell - Fast Food Near Me - Lancaster, Pennsylvania

I'm still sitting in the drive thru line as I write this. It's been an hour and a half. I'm watching the employees inside & they look like they're not doing anything. Hope the food is good. read more

My order is wrong almost every time I go, and I'm not ordering anything complicated, just crunchy taco supremes, chicken chalupas usually. Tonight, they forgot half my order, and when I went inside to tell them, they took forever to give me the missing items (There were other customers waiting inside and upset about their order and wait time, all while the staff was laughing, swearing, yelling , and chatting instead of making the food. The man beside inside waiting was not happy. ) After giving me the bag of missing items (with no apology), I saw that they still forgot two items. After over a half hour from my initial order I drove home with what was supposed to be my ordered food. When I got home and unwrapped my food, I saw that they gave me the wrong items....again. I drove the whole way back and told them My order was still wrong. They apologized and said they would make the order again and give me anything else I wanted for free. The woman at the window was apologetic and seemed sincere, but when I got home, over an hour and a half after my initial order, and unwrapped the food.......you guessed it, they had given me the wrong items again. That's my last time ever going there, and I've been going there for over 25 years. read more

This is seriously the longest I have ever waited for fast food. I pulled up to the drive through at 5:30, and not only did the girl not realize they actually have Doritos Locos at their locations, but she insisted that each car wait until "they were ready" for them to pull-up, this back of up the driveway to the street. It's 6:05 and I still am behind someone else waiting for my food. Despite the fact that I actually like Taco Bell food, I will not be coming back to this location due to ridiculously slow and uninformed service read more

Staff isn't professional and sweeping dust next to food isn't clean at all. They forget they are at work not at home.

Every time I come to this Taco Bell I am in the drive thru line for AT LEAST 15 minutes. Usually about 20 and I have even been in like for 30 minutes. In a drive thru. For "FAST food". More like slowest food ever. read more

Its Taco Bell. Food is alright. Everything is just mediocre. We usually go late night because nothing else is open. If they weren't cheap we'd never go. Corporate should really start pushing customer service though. Seems like everyone hates their lives and their job. read more

Britney at the window gave the best service, such a kind soul. Took care of my meal because they were out of black beans and asked how I was doing when I pulled up to the drive-thru. I rarely get fast food and never write yelp reviews but she deserves the praise. Now is such a hard time for everyone who has to work and the fact that she managed to stay so cheery warmed my heart. read more

This Taco Bell is complete shit! I have gone here two times. The first time they were out of the drink I wanted (baja blast) as well as the Cinnabon delights (12 pack) I ordered on the app. They tried to give me their cinnamon twists which are not equivalent what so ever, they are smaller and cheaper. I went back thinking it was a one-time event however this was not the case. I proceeded to go back the next week and the same thing happened. On top of not having my drink and the Cinnabon delights again the replacement drinks they gave were flat and warm because they did not give ice. This was the worst fast-food experience I have ever had. If anyone is reading this DO NOT go to this Taco Bell go to the one on Willow Street in Lancaster PA. This Taco Bell has much better customer service and doesn't advertise what it does not have. read more

Had to wait a half hour after order for a soda and a stuff burrito. Freaking ridiculous. Even my soda was somehow warm flat, and barely any ice. This the 3rd time in 2 months. Never getting anything there again. Faster to shop and make it myself. read more

I always find myself caving into my cravings and drive out to Taco Bell, and 4 out of 5 times, I'm always disappointed by their drive thru. I wait on average if 10-15 minutes, with a range of 1-3 cars in front of me. The employees seem to always be lost or confused for some reason. The food usually is pretty good and up to standard, but other than that, the service received is very sub par. read more

Honestly, not even worth one star. Went for $1 Stackers, was told they didn't have beef. Well ma'am, I'm giving ya some beef. Then watched the manager complain about the order we placed. read more

Full of idiots who half the time don't answer the drive thru and half the time can't take credit cards. Drinks watered down when the fountains work at all. Thugs frequent the dining room. read more

I love going to taco bell. But I have to say this taco bell is the slowest taco bell in the county. Takes forever to get our food at dinner time. Our food took 50 min...... At a fast food restaurant!!!!!!! Also when I played for my order I received 3 dollars in quarters....... Seriously. The soda fountain was messy. I would suggest going to a different location. read more

the drive thru line is extremely slow and they notoriously forget food items in my order. this is not a new thing since covid as i have been coming here since i moved closer to this location about 13 years ago. read more

I love Taco Bell but I have never waited so long in my life. It took over half an hour to get through the line. Whoever is running this store has to know their time management is awful. We sat and watched the workers stand around while waiting on the food instead of getting things prepared for the other 7 cars behind us. If there is no one running the store and giving order there probably should be especially on a weekend at night. I've come to this store on a few different occasions at different times thinking it would be better and it has always been this way. If there aren't enough employees; hire more and schedule better. The fact that cars end up lined up around the store is insane to me! It would be nice to see another store put somewhere in this area to help with the demand. I do have to add that the employees are always very friendly even with the wait. I completely think they need more help at this location! read more

I've been to this Taco Bell location 4 times in 3 years. Each time, I waited over 30 minutes to get my food. I now avoid this location like the plauge. read more

I visited this Taco Bell recently. I waited about 25 minutes for my food. When I got it home, the Mexican Pizza had a chemical taste, almost like bleach. My husband took it back and got my money back for that part of my order. Olive close by but will never go there again! I wrote on their website but heard nothing at all. Steer clear of this place! read more

Part 1 If ever there were a restaurant that zero stars would apply to, it is this one. I really wish a special exception could be made to allow an appraisal utterly bereft of stars for just the occasion of me adding my own contribution to the extremely negative reviews which have already been offered about this appalling establishment. As far back as I have memories of this place, I recall that they have had trouble providing their customers complete orders. The place developed a reputation for always forgetting at least one item. It was like a game trying to decide which item they would forget this time. The prudent patron would check the entire contents of the bag before heading out the door and driving off. The uninitiated trusting types would have to wait until they arrived home for their disappointing surprise. I wish that I could say that, through the years, this location had worked out the underlying failings of its business processes and gotten better, but the recounting of the experiences of many have only confirmed that they have not and that they have only managed to add more fuel to the customer ire fire. In addition to being forgetful, the staff would often fall short of keeping the place looking clean and tidy. The sauce bins were often empty, although, you could easily find the packet you were looking for on the floor. The tables were often not cleaned and wiped down, and it was not difficult to see why. The attitude of the teenagers working there only seemed to have grown more entitled and apathetic. It is also not untrue that this location's drive-thru has a reputation for being incredibly slow. I know that I have sat in it for longer than twenty minutes which is why I decided long ago to always go in. It's faster. At this point, I'd like to relay to you recent accounts of my last two visits to this Taco Bell. I have decided that they would be my last visits ever. About a year ago, we discovered that Taco Bell had a way to order online. So, we used this order form with the intention of picking it up at the Columbia Avenue location. It appeared as though everything worked correctly, and our debit card was billed. I think that when you order, a timer is started, and the assumption is that your food will be ready in some fixed amount of time afterwards--like a half an hour. So, if you have the app (we didn't), it alerts you that your food theoretically should be ready this amount of time after your order. This assumes that the staff has gotten your order and has decided not to ignore it. Fifteen minutes later, I hopped in my car and drove off to this Taco Bell. When I arrived, I found that the lights were off, and the doors were locked. I knocked on the door, but there was no response. I knocked again and again. Suddenly, a head popped out from behind the door to the back. "We're closed!" the head said. Not to be deterred, I knocked again. Again, the head popped out and informed me that they were closed. I yelled back that I had ordered online and paid. The head disappeared again. I knocked again. This time the head came out attached to a short, middle-aged man's body which walked to the door. He informed me again that they were closed and that it was because of an equipment failure. I responded that I was very sorry for that but that I had ordered and already paid for it. He reluctantly unlocked the door and told me once again that they had had an equipment failure and that I would have to come back later. I explained to the lunkhead again that I had ordered and already paid and that, if I could not get my order, I would like my money back. He instructed me that all I had to do to rectify the situation was to use the app to cancel the order. I explained that I did not use the app, but that I had ordered online and that I didn't understand how, even if I had used the app, I was supposed to cancel an order that I had paid for and was supposed to have already been prepared. If it were that easy, wouldn't people simply pick up their orders and then cancel them ensuring themselves a free meal? Can you cancel the order up until you are handed the bagful of food? The resolution to this fiasco was that I agreed to return later in the week, and he agreed to pay me back in cash at that time, which he did. read more

Soggy tacos &they didn't give me my drink. Took an hour to get it and I live 5mins away. Everything was terrible.

I'll admit I'm a bit shocked at the generally poor reviews for this Taco Bell. I've been to a variety of Taco Bells both locally and out of state, and this Columbia Avenue location is my favorite. I frequent here Sunday afternoons following church, and the service and courtesy from the staff here are better than other fast food restaurants. I'm always served with a smile, so the lengthy queue during rush hours is worth the wait. Expect to see me here in the future as I work towards trying every menu item! read more

This is taco bell, do you expect great things? Overall, it has been remodeled, the new paint probably hides all of the existing stains, but appears pretty clean. read more

Service is so slow, terrible. SHUT IT DOWN! In the words of Gordon Ramsay. Just dont know how this place is still running. But I keep coming back cause it's close to me l. read more

Question what it is that you are ordering. Many unidentifiable meat products and many questionable fillers in your taco or burrito. Has a long way to go to be recognized as a fair or adequate restaurant. Think hard before you throw away your money. read more

Worst Taco Bell I've had. Ordered a steak quesadilla yesterday and got no steak, and their quesadillas are thinner than paper. Today I ordered a steak quesadilla hoping it was a mistake (and got extra steak) and I barely got any steak and it was just as thin as before. Girlfriend's burritos were small and the taco she ordered was soggy. read more

As far as Taco Bell goes it was what I would expect from Taco Bell food BUT I must say on this trip the staff was exceptionally nice and attentive. We were finishing up our repast and someone came by and asked if they could take our tray and cleaned up for us. Nice. read more

Waited 40 minutes for my food and when I got it was incomplete. Will not recommend this place to nobody. Also the staff is really rude.

I'm currently sitting in the drive thru... I've been here for 30 minutes... stuck in the drive thru and the line hasn't moved... can we get some service? read more

Absolutely the worst place. If you're open for the hours posted. Then be open. I've come here now multiple times not wanting to make a review but, your staff is not only ignorant but disrespectful. Something needs to change or simply close at 10pm. read more

Ordered food, waited 15mins in drive thru behind only ONE car. Finally go out food, got home (15 mins away) find out 2 of the things we ordered aren't there and they added lettuce when we specifically asked for NO lettuce. Tried calling the number on here and the number on the receipt, doesn't work- don't bother it's a fax machine. Drove all the way back for some guy to play dumb and try and talk to his manager when all we wanted was for them to fix the order. Ended up just getting our money back. read more

Truly an amazing spiritual experience. I was a skeptic of the nacho fries but they were better than anything my boy Gordon could come up with. great customer service. My Baja blast freeze was hand delivered. These the real homies. Pulling through for me. 10/10. read more

Great prices, service, and food!! Friendly service made the whole experience even better. Loved the Mountain Dew Baja Blast