SHORT ANSWER: I just review for what I experience, not necessarily anything to do with my preferences for taste. Yes worth a visit if you want a burger and you're on El Paseo, but I will not go back only for my own reasons, I am sure others love the food here. LOCATION: Incredibly nice location on El Paseo, usually good parking and the place is easy to find but also you can spend the afternoon shopping maxing out the credit cards on El Paseo. FACILITY: Very nice model, bright, and not noisy. I am usually not a fan of ordering kiosks but at this location, the Shake Shake logic on this was the best I have seen. So well thought out. MENU: There is a lot, easy to read and see photos on the kiosk and the delivered food kind of looks like the photos. FOOD PREP: Not great. Burgers dropped in and stuck in a wrapper bag, did not look great, and not easy to eat but we made it with a ton of napkins. FOOD QUALITY: Ok, we had a burger and a chicken burger but I just don't enjoy the tase of their food. I reviewed another location a few years ago and had a bad experience, this visit was much better just based on the location, same taste takeaway. WAITSTAFF: AMAZING, wow very professional which is not a word I use often in fast food reviews. In N Out is professional and that is about it, so well done so much have a great manager. OVERALL VALUE: $27.00 with tip for a single burger and a chicken burger and a soda. If that is chump change for you then fine. I get the location is ridiculously expensive as are quality California employees, so yes food here cost a bit more and maybe standard pricing I don't know. We visited, I ordered, I paid, and we ate all was good. TIP: I am not here to bash Shake Shack, this was an amazing location and very well managed on my visit. Don't let the prices scare you off this location is worth a visit. read more

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The burgers here have a wonderful grilled beef aroma as you walk by. I stopped in for lunch and ordered a cheeseburger, fries, onion rings, and a drink. While it was a little pricey for the portion received, the food was quite good. The staff is friendly and attentive, and the restaurant itself is spacious and clean. Everything was served hot, which made the meal even more delicious. read more

Shake Shack El Paseo - Burgers Near Me - Palm Desert, California

Formerly a higher review-- deleted because of their egregious lack of generosity. Self- Service kiosks and high prices should have made it possible to get a bigger cup for water. The response was " I have to pay $4 for a bigger cup-- that was EMPTY ". How many people ask for larger cups? In light of the " Highway Robbery" Pricing and doing all the ordering work-- one might think that a smile and free larger drinking cup would be possible. Yet, Shake Shack has the audacity to have a " Tip option " on the Self-Service kiosk. Shortsighted to LOSE a loyal customer and garner a negative PUBLIC review over a few cents. read more

Hurray shake shack! Delicious chocolate shakes, great burgers, and specials. Staff was friendly. We even got coupons today to use in the future. Nothing better to cut the heat then ice cream. read more

Service is great. Unfortunately, this location has some of the greasiest burgers at a shake shack that I've ever had. This is by far my favorite burger (at other locations). I sincerely hope they implement better quality control. Nothing worse than a wet greasy burger :( from a chain that should have the best one in town! read more

I got a Shack Stack. A made-to-order quarter pound per patty of 100% Angus beef with American cheese, topped with a 'Shroom Burger (Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses) with lettuce, tomato, and ShackSauce on a toasted potato bun. It was delicious. The melty cheese within the shroom burger was the kicker. I also got the Parmesan garlic fries. Pretty tasty especially with the garlic dippin sauce. Later that evening telling my wife where I went for lunch, she rightfully chastised me for not getting a shake. Next time. read more

Shake Shack El Paseo - Shake Shack on El Paseo - Burgers Near Me - Palm Desert, California

3 stars for the antibiotic free chicken. But damn, some of the nastiest and most raw bacon I've ever had on a sandwich. Shake Shake employees definitely not caring to make people sick. Done eating here. read more

Shake Shack El Paseo - Super raw bacon - Burgers Near Me - Palm Desert, California

First time at this Shake Shack location on El Paseo at Palm Desert. Great location and parking is available right on the street next to the eatery. This location is spacious and plenty of tables and chairs for dining both inside the eatery and outside. As soon as we entered the eatery we were greeted with a smile. Excellent customer service from the beginning of our transaction until the end when they delivered our food to our table. They even checked on us a few times to see if we needed anything else. As always, Shake Shack burgers are delicious, flavorful and just the right size. The bread is soft and not too sweet. The Shake Shack sauce is just the right amount of tang and a hint of paprika. We like it! Fries are crispy and not too greasy. Great to know there's a Shake Shack location to frequent when we are on this side of town. Will definitely let our friends and family know about this location since they too frequent the Palm Desert and Palm Springs area. read more

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My husband and I tried shake shack for the first time ever, and it was amazing!! The food was so good and fresh. John was amazing as well. He helped us order, answered all our questions, and he made us feel so welcomed. John brought our food to our table, asked us if we needed anything, and in between customers he would walk the floor and check on everyone. He was very sweet. read more

Shake Shack El Paseo - So good! - Burgers Near Me - Palm Desert, California

Always happy with this place. Great attentive service. Hot fries, ice cold crispy soda, and a great burger. Clean and superrrr attentive staff. read more

Not a big fast food person myself but our kid wanted to try shake shack and I thought it was really delicious . I had the fried portabello and it was bomb. and the 2 double cheeseburgers they had looked amazing and fresh and my dinner partners loved them ! also had fries and onion rings and choc and banana shakes and everything was delicious and fresh . In regards to size I think it was perfect we got so full I think it's crazy the amount of food Americans think is good to eat those burgers are perfect for a large meal anyways thanks shake shack we voted and they said they thought ur burger was number 1 read more

Shake Shack El Paseo - Portobello burger , double cheeseburgers , banana shake, fries and onion rings yummy - Burgers Near Me - Palm Desert, California

0 rating - the quality of this place is gone! I'm sure the windows will be papered soon, which is unfortunate. I had a burger there about a month ago - sickening ( weird taste and texture), and just now I was craving a hotdog because I've always enjoyed the way they're prepared, so I drive there to enjoy a meal outside. Well, no, gross! The hotdog is at best, half the size it used to be, and only God knows what it's made of. I'm done - which is so disappointing because the location suits our family . Bye bye SS read more

Came by and there was plenty of street parking for a Friday afternoon. Theres parking in the back as well. Its a very clean location. Well maintained and staff was really nice. Theres actually a lot of seating inside and outside. There even some tables out back. Inside was nice and clean. I really like the art on the wall. This spot just has a chill vibe to it. Wes helped us out. Very helpful. I ordered a smoke stack with fries. Really good. Looks kind of small but it ended up being a good size for me. Tasty with a little bit of sweetness to it. Thank you! read more

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Mediocre spot. In n Out is way better, at half the price $90 for 4 people at a fast food joint is insane. The burger was meh. The fries were ok, cheese on them was too thick. Dining area was normal. Best part was the manager walking around providing refills to the guests. Otherwise non interaction with staff since you place your order yourself. Not for me. Sometimes the food is worth the price, not in this instance. read more

Shake Shack El Paseo - ShackBurger, Cheese Fries - Burgers Near Me - Palm Desert, California

Great burger and fries! Passion fruit mango drink good! Chicken bites good! Chocolate shake nice addition! Nice outside sitting patio is a plus! Staff friendly! read more

Can't find old review but it involved terrible chicken and a manager who blamed me for how bad it was when I tried to return it then got rude and cute by saying have a nice day as I left upset nice no sorry no return allowed and chicken nuggets left on counter read more

Great service and great food, John made sure we had a great experience while we were dining in. read more

Shake Shack El Paseo - Burgers Near Me - Palm Desert, California

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The crew was super cool. Very attentive. The place was very clean. The screen ordering was fun. The guy saw my gal hit the button for two sauces. Only one allowed so only the second registered. Our food came with both sauces. That's the level of service. Mushroom burger is good, oozing cheese if you like that. I'll have to read why it has low stars. Guessing different owners? read more

Shake Shack El Paseo - Burgers Near Me - Palm Desert, California

Very busy and absolutely not enough seating. Tons of people standing around with no sense of direction, on how or where to order. I actually witnessed a yelling match for seats. I originally ordered my food for dine in but asked to change to take out because I'd rather eat in my car than on the sidewalk. We waited 30 minutes for our order, my float was melted. I watched it sit on shelve majority of the time I waited. My food was good and I'd eat at the chain again but for this location, I'd order online only. read more

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Ok, mom and I went to shake shack in Century City when they first opened and it was absolutely delicious. Then we went to Woodland Hills when they first opened and it was not good .then we went to Thousand Oaks when they first opened and that one was even worse than Woodland Hills. This one we were hoping would be as good asCentury city. The hamburgers were just mediocre. The french fries were very good and so was the lemonade with kiwi. The vanilla shake was just OK. Nothing specially. My hamburger was a double meat patty with french fries and a shake for $26. Mom's single patty hamburger with lemonade was $19. These prices are at least triple In-N-Out Burger In-N-Out burgers are way better. The french fries are better here though. If we were to come back we would just get a lemonade with kiwi and an order of fries. Sometimes that's what we have for lunch if we are going out for dinner. read more

Shake Shack El Paseo - Burgers with bacon and avacado - Burgers Near Me - Palm Desert, California

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I was hungry for a hamburger so we went to Shake Shack. First time here, I ordered a double burger with bacon and crispy onions. First, they brought out a lettuce wrap burger which was incorrect and sent it back for a bun. After, I check to see what was on it, very little shack sauce, lettuce, and onion. After about 3 bites, I realized it tasted like a Jack in the Box smash burger, but for double the price. Not impressed with the taste, patties were unseasoned. read more

Shake Shack El Paseo - Double hamburger - Burgers Near Me - Palm Desert, California

Everything was super good I had no complaints at all, bathrooms are always clean and the food is always top notch, Josue is my GUYYYY, I don't even know him and he still treated us like royalty, he definitely deserves a raise. 10/10 shake shack from out of all the different obese I've been to this is the best JUST because of Josue read more

The young man who took our order and checked on us at our table was amazing. He didn't have to go above and beyond, but he did.

Interior is pathetic. No ambiance at all. Would never eat there.. take out only. They need to wipe the machines down. Buns too small. Beef good. Shake was good. read more

Although you order your own food at Shake Shack, we received very good service here. My boo ordered a double patty on his burger with bacon along with cheese fries. He loved his food. Shake Shack is his favorite sit-down burger "because it's juicy" and the prices are fair. I like the way the cheese fries come with a pick so that you can keep your fingers clean. :) I had the Veggie Burger without cheese, and it was OK. I've had the Beyond burger at Shake Shack a couple of times and loved it. The fries were good but a bit salty this time. The staff came and checked on our progress and offered extra condiments. Refills are free, so I got one. The staff were friendly and helpful, and we will be back because we're regulars now. read more

Great automated system, no interaction so you can just screw up orders and have NO phone #!!! Order 3 items & they short me one.

Great food, great service, clean location. The main negative is its way overpriced im assuming for the tourists. In-N-Out down the street is literally a fraction of the price. read more

This place is terrible. The employees don't care about the customer. Won't be returning here. Overpriced for terrible food and awful service. My burger had hair in it. Absolutely disgusting!!!! The health department should do a surprise visit to this location. They will be out of business real soon. read more

Burgers are just average But I like going here because it has fast service and tables to sit outside. Nice people working here. read more

I wasn't impressed or unimpressed. The veggie burger I got could have been more charred for my liking, the shake was good, the fries were a good crisp. I'm glad they have avocados to add to burgers. The ingredients were fresh enough. The only thing is that the kiosk/ordering area is a bit tight when it gets crowded. I also sat outside and didn't see any trash cans to throw my things away. It's a convenient spot, but they are still too new to have a higher rating. read more

Shake Shack El Paseo - Burgers Near Me - Palm Desert, California

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Small drink $3.99 Fries $4.49 Smoke Shack burger $9,99 +Tax Nothing inexpensive here Would be worth it if it was an amazing hamburger Or not burnt over cooked and yet cold fries Farmer's Boy's much better and less expensive , food is fresh, fries are perfectly cooked and hot Place looked clean enough Staff was ok Crazy music playing One time experience, will not be back to this one or any other Shake Shack Being kind on the 2 stars cause staff was ok read more

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Ordered on a greasy screen, sat on back patio which smelled like sewage. Water is warm, no ice without asking...food was mediocre...won't be coming back... read more

We're so excited to have a Shake Shack nearby! We visited on Thursday during the opening week, so it was understandably busy. We didn't mind the 30-minute wait for our food, though we did have to hunt for a table and clean it ourselves. The building and location are charming, with plenty of parking and easy access. Once our food arrived, it was exactly what we love about Shake Shack--delicious and satisfying! We'll likely wait a little while before returning to let the initial rush settle down, so we can enjoy the experience as we would at any other Shake Shack location. read more

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Amazing food and friendly service 10/10 but it's warm in the dining area dress accordingly and buy a shake.

Order by kiosk, single burger , basic toppings small burger , fried pickles has too much batter , pickles taste like nothing just batter taste, very expensive for this meal, Sorry won't be back! Only one good thing customer service is great! read more

Shake Shack El Paseo - Burgers Near Me - Palm Desert, California

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The food was OK. The burgers had good flavor. We went the "full monty" and each had fries and a shake with our meals. The waitstaff was courteous and the ordering process is fine. Dollar for dollar, this place is WAY overpriced. $50 for 2 single-patty burgers, 2 fries and 2 shakes. Nice new place. Would be four stars but price knocks off a star. We probably won't come back - there are other better and cheaper options all over the Coachella Valley. read more

Tried Shake Shack on5/19/25. That will be the last time I ever frequent this place. We ordered delivery and within 1 minute we received a text saying our food was ready for pickup. It could not have been cooked fresh. My burger was less then good. I think FRESH PET would have tasted better. My wife had a hot dog. We should have gone to Wienerschnitzel. It would have been better. Plus this place is overpriced because it is on El Paseo in Palm desert. NEVER AGAIN WILL IBE TAKEN BY THIS BUSINESS. ADIOS AMIGO. i GIVE THIS PLACE 1 STARS read more

I'm a little disappointed with my recent purchase this evening. I saw the new K-Shack chicken sandwich and it looked so good. I've eaten here before and I've had their food many times including their chicken sandwiches and the quality is always really good. The reason I'm disappointed is not because the food was bad, I'm disappointed because I feel like the size is significantly smaller than it was not that long ago. The chicken sandwich was more of a chicken slider. If I had known I'd be paying $13 ( including a 10% tip ) for a slider, I would have either got more food or just skipped it. 4 bites and it was done and now I don't have time to go back and I'm still hungry. Maybe it's just the limited time item I got today? Or maybe they really cut back on size and kept the price the same? Either way, I'm less likely to be back very soon. And that makes me really sad because I usually really enjoy the food here. read more

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October 10th 2025 at 1:40 PM The manager was extremely rude to us and refused to give us her name. One of the items we ordered was chicken bites and they were over cooked and tasted like rubber. She refused to let us return them and order a burger in replacement. We come here every week and WILL NEVER come back and she should be fired for treating customers with the disrespect and snide facial expressions she gave us. Btw. The chicken bites are better at McDonalds which is sad. read more

Avoid this restaurant. Poor food preparation and even worse customer service. My order was made incorrectly twice, and when I returned, the manager was rude, unhelpful, and refused to provide basic information for a complaint. The attitude and lack of professionalism from the management team are unacceptable. Do not eat here. read more