Pretty disappointed with the service here. We ordered through the kiosk inside and we expected our order to be flawless. Let's just say that it was anything but. My brother asked for no tomatoes and they put extra tomatoes on his sandwich. They also forgot the lettuce on my dad's burger. On top of it, the special drink my dad ordered was supposed to be an Arnold Palmer but the one he recieved was just plain lemonade. Also, there is only one individual bathroom at this location so the line gets pretty long, too. Such a bummer! read more

This shack gets a four because of the employees. Shout out to the staff here for having an understanding that milkshakes are supposed to be thick. I don't like warm milk when it comes to a milkshake and that's what I got when I ordered a banana pudding milkshake and some fried pickles from this location. I immediately went and ask for a replacement and let them know how the shake was made for me and the girl who took care of the situation understood the assignment immediately and fixed it. After that it was smooth and creamy more importantly COLD! Yes Honey I became a happy customer. Mind you it was one of the hottest day of the year so far, and I came in to cool down and you give me a water down milkshake, no ma'am! Im very happy how they handled the situation. Now about those pickles. Yes they were good, but not with that no frill tasting ranch they served it with. If your gonna serve me some fried pickles please let it be with a aioli or some spicy chipotle sauce. This ranch they gave was a no for me. It was sad to because the pickles were delicious. They also need to work on the air-conditioning, if you want to feel any coolness you need to sit in a particular area because they had an air-conditioner right in the middle of the restaurant so it wasn't hitting corners that were more secluded where they put tables. Overall I still give them a four because I've only found one Shake Shack so far that I found lacked nothing and that was in The Bronx. I love me some Shake Shack and this one spot was good, but they always have room for improvement. read more

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Amazing food! and super close to a very good view especially at night really good and quick service. And I really enjoyed how the place looked from inside. read more

Like even for a fast food chain the staff seem so truly miserable like they hate it. They'll be standing at the counter when it's empty and if you approach to order they just point at self serve read more

Love the crinkle cut fries, although ours weren't very warm. The fried chicken was great and came out super hot. Easy to take to the waterfront to eat. Ordering off the iPads was slow. Water and bathrooms available. read more

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I don't come to this shake shack often because it's usually super packed on nice days or weekends when I am around! We decided to eat here after my daughters appointment and it was nice and quiet on a Monday, around 1:30pm. They have iPads where you can order your food and someone on standby to help if you have questions or he was also there explaining what we had to do. Order your food, if you're dining in, take a number and mark it next to your name when placing the order, pay and find a seat. When your food is ready, they will bring you your order. Our food came within 5 minutes of waiting- burger was nice and hot, fries were nice and crispy and shake was so so good. It was also fun sitting by the window seat with no crowds around. read more

Shake Shack Dumbo - a tray of food including a burger and fries - Burgers Near Me - Brooklyn, New York

This review is only for the shakes - not really a fan of their burgers and fries but their shakes were always pretty rich tasty and creative. Lately though they aren't up to snuff and taste watered down, less creamy and more sugary. Case in my point my teen said... this tastes like a Starbucks frappe instead of a milk shake. Anyway I went to try their limited edition golden shake to celebrate the release of the new Mario movie. Store was decked out in cute decorations. It's busy at this shake but I figured just ordering a shake shouldn't be an issue. Nope, everyone ignored the shake that was made and sitting on the table cuz they were too busy filling the hot food orders so it took me 10-15 min to get my shake and it was semi melted by then. It was suppose to be a peach strawberry shake. Nope... just tasted like a weak fake strawberry flavor. Not even a ghost of a peach. The caliber of the ice cream has gone downhill. Will think twice about ordering a shake that cost 9 bucks that doesn't taste like ice cream. Ko read more

Shake Shack Dumbo - Golden star shake... there's no peach flavor in it... what would princess peach say? - Burgers Near Me - Brooklyn, New York

Although there are plenty of options to eat in Dumbo, I find that this Shake Shack location, which is open until 11pm on weekends, is a great choice if you're in a group as there is something for everyone. There are kiosks available at the entrance and someone at the pick-up counter who will yell our your name or number. There are also plenty of seating available, with beautiful views of the bridge and waterfront. On my last visit, I ordered the ChickenShack ($8.59), which had a tangy buttermilk herb mayo with lettuce and pickles. The fried chicken was crispy albeit a little dry so I would recommend getting it with extra sauce. read more

This shake shack is so amazing. The food is really good. One of the employees named David was so kind to me and his service was excellent. He really brought light to the place. 10/10 service would definitely recommend. read more

This location when we went had no AC . We went in it was disgustingly hot, we used bathroom and left. Only one bathroom was working at the time . read more

because this isn't my first time having shake shack, i went into it thinking it would be the similar, if not the same, to the ones i've had before. this was far from the case. the patties were pink inside and the fries tasted old and stale. and not to mention this meal costed $19.76. read more

Shake Shack Dumbo - avocado bacon burger - Burgers Near Me - Brooklyn, New York

My girlfriend kept insisting that I had shake shack fresh and so we ordered it online with the tmobile Tuesday deal! The ordering process was super fast and was ready under 7 minutes or so. I grew up in California and had In-N-Out my entire life and barely had my first shake shack burger this year. The burger tasted great and had a more meatier/earthy taste to it. I wish the buns were more toasted and wasn't put in that white wrap. I think it makes the buns more soggy. The fries were also pretty soggy but overall the taste was great. I think the burger isn't very cohesive in terms of taste though, it's not that balanced and you can definitely taste the meat more than anything else. The indoor/interior design/decor was very nice and the staff was very helpful / quick to help. Unfortunately, there was no peanut sauce (I wanted to try it so badly). read more

Shake Shack Dumbo - Fries and single shack burger - Burgers Near Me - Brooklyn, New York

Charsie and I came here for a snack after brunch. I ordered two chicken sandwiches to go and she ordered a hamburger to go. We ordered through the app and picked an estimated arrival time. When we arrived there was quite a few people waiting outside by the entrance. There was a window for pick ups (but, at the time we didn't realize that's where you picked up mobile orders. We actually went in to get our food). There is someone who takes orders on the tablet and you are allowed to wait inside the restaurant for your food. My order was ready to go but, we had to wait for Charsie's food. We waited for maybe 15ish minutes and someone bought her food directly to her. The staff was friendly and efficient. I have eaten at Shake Shack before but, this was my first time getting onions on my sandwich. Personally, I found the onions overpowering but, I caramelized the onions for the second sandwich and added only a small amount and found it delicious. We found the food to be consistent with other Shake Shack locations. read more

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I like the food here, but I think this location's getting lazy. First of all, this is a full-fledged location with a pretty spacious indoor dining area, but they don't offer bathrooms to the customers. With many tourists here, it may be some work to clean the bathrooms, but come on. I think a well established place like this needs to have a bathroom. I saw a lot of places closing off the restroom for guests at the height of the pandemic, but I think it's about time they open again. Another negative is the service - the place was understaffed with only one cashier and another person assisting with bringing out the food. This was around 9 pm on a weekday, when the place is still pretty busy with like 7+ groups of guests waiting for their food at all times. I came in with a group of friends and my order wasn't registered in the system so I had to reorder again after waiting around for 30 minutes. They also got my friends' orders wrong. The workers seemed to be maintaining their mood as best as they can but they were clearly exhausted and didn't have any more energy left to be friendly. I hope those workers get more help handling the crowd. read more

Great burgers at a reasonable price. The location is great in DUMBO and it wasn't crowded at all. A definite plus that they offer free filtered water. The food was served quickly and there wasn't anything to critic. I will recommend. Try to chicken burger with avocado and pick any drink they are all equally great. read more

I have always loved shake shack and this location didn't disappoint. It can get a little busy during peak times on the weekend, but the staff keeps things moving. I came in specifically to try the hot ones collab and loved it. The sauce they put on the burger isn't actually that hot, so you have to be sure to order the last dab packet on the side (an extra $2) if you want the full experience. I also asked for a side of their cherry peppers, which I think complemented the burger nicely. The Apollo sauce is no joke, so try a little before drowning your burger in it, and deff order a drink on the side to quench your thirst after read more

Shake Shack Dumbo - Hot Ones- Burger - Burgers Near Me - Brooklyn, New York

amazing and the place was very cute with the best air conditioning after being in the heat read more

Shake Shack Dumbo - Burgers Near Me - Brooklyn, New York

This Shake Shack location, though perfectly situated across from Brooklyn Bridge Park, was our worst Shake Shack experience. There were free tables during a recent weekday evening visit, but most of these were uncleared or dirty. At the seats we finally chose because of the relatively clean tabletop, fries littered the floor. A staff member did come to sweep the floor and clear but not wipe down the surrounding tables, but that was halfway into our meal -- maybe 25 minutes into our visit. Our food was frenetically made. Both of our burgers were slightly burnt. The bacon in my Shack Burger was severely over-salted. My SO explicitly requested Shack Sauce for her hamburger, but none came with it. The team operating this location seems to need more help to properly serve high customer volume. This location has free Wi-Fi provided by the DUMBO BID, but not provided by Shake Shack. It was difficult to connect to DUMBO Free Wi-Fi -- perhaps too many people were using it because PhotoVille was happening across the street. I hope Shake Shack will eventually provide its own complementary Wi-Fi. read more

Shake Shack Dumbo - Hamburger with everything; Shack Burger with bacon; Cheese Fries; Cookies & Cream Shake - Burgers Near Me - Brooklyn, New York

This location is so crowded. Ordered on the app for pickup and still had to wait 15 mins. Food is good though. Wish they paid attention to the order since I asked for cheese on the side, not on the fries as we were not going to eat the food yet. read more

Shake Shack Dumbo - Burgers Near Me - Brooklyn, New York

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This Shake Shack location has been operating throughout the pandemic as a pickup window. It seems like they have good COVID protocols in place and their staff were helpful and informed. Each time I've visited the process has been really easy. Before I arrive, I place the order through the shake shack app for pickup, I'm given a time frame to go back, and my order is ready for me when I get there. Super simple and the whole thing experience was very efficient. The order was on time with no missing items. The food was as expected - a classic shake shack experience (but pls bring back the Chicago dog)! This is def the best location in the area I'd you're looking to order pickup and need this shake shack cure. When the snow melts, grab takeout and eat it at the pier! read more

My buddy and I stopped in here while we were journeying through Brooklyn New York. We never been to a shake shack before so we went in to give it a shot. We were both pleasantly surprised with how good this food really was I got a bacon cheeseburger fries and a drink and it was really good it was worth the money that it was it was reasonable price so if we go back I would definitely hit up the Shake shack read more

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I was able to try Shake Shack for the first time out at the Stagecoach music festival, but I'm going to say that time didn't count. The Chicken Shack sandwiches were not available at the fest so I only had the Shroom burger. So I was stoked to have a full Shake Shack experience in NY, where it all started. Service was excellent and quick and the dining area was clean. I ordered the Chick'n Shack and fries and a nice cold Brooklyn Brewery beer. I thought I was smart by cutting my sandwich in half, and went on to enjoy the most tender, juicy, well seasoned chicken sandwich ever... Sadly, I didn't cut it in half properly and ate the whole chicken, thinking I had another half. I could have probably ate another one, it was so good and flavorful! Definitely check out Shake Shack wherever there is one, and give the Chickn a try! read more

Shake Shack Dumbo - Chickn Shack - Burgers Near Me - Brooklyn, New York

Being a Cali boy and an avid foodie, I knew I absolutely had to try Shake Shack on my recent trip to NYC. Despite hearing about this Shake Shack vs In-N-Out rivalry for years now, I came into this meal unbiased, like a true foodie should. And let me tell you, Shake Shake makes a damn outstanding burger! First off, we came on a weekday around lunch time, and as expected there was a decent wait time, and it took a little while to get a table. Nonetheless, it was super worth it. This DUMBO location is the only Shake Shack I've been to, so I can't compare it to other ones, but this particular location is super nice inside, and even has a toasty fireplace (perfect for that particular rainy day). On to the food! I ordered a Shack Burger, and man, it was amazing! The beef was so juicy and flavorful, the bun was perfect, and the cheese was suuuper good! Seriously, something about that cheese is amazing, lol. The fries were pretty good as well. Oh, and also, I had a beer with my meal, lol! Something I'm definitely not used to at fast food burger joints. So to answer the age old question of Shake Shack vs In-N-Out, it's honestly hard to answer because the two places are at two different price points. Shack Shake is about double the cost of what I pay for at In-N-Out. If you're from the West Coast, I think Habit Burger would be a more appropriate comparison. So on that note, I call it a tie because they both make the best burgers out there as far as chains go! read more

Shake Shack Dumbo - Shack Burger and fries! Yum!!! - Burgers Near Me - Brooklyn, New York

Eh well ordered a milkshake through Uber eats and had to wait 15 minutes extra because they couldn't find my order. Turns out it was ready the whole time and sitting next to the counter. At least it wasn't melted. read more

Shake Shack Dumbo - Milk shake - Burgers Near Me - Brooklyn, New York

I went to this Shake Shack here after walking on the Brooklyn Bridge. When I saw the inside of this place, it looked amazing! Didn't really like the service but it was ok. Love the food and came out in almost 5 minutes and it was quick! Definitely recommend this location. read more

Service was very polite, but the only reason we came here was to try the new spicy cheese fries. We waited on line for about 10 minutes, the cashier was really nice, we got our order quickly since we only ordered one item. Opened the box and there was no cheese on the spicy "cheese" fries... maybe they forgot or maybe they ran out but we were not told when ordering. read more

Shake Shack Dumbo - Burgers Near Me - Brooklyn, New York

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Got a takeout and the staff taking our order was very friendly and nice. You get a text when your order is ready and we got ours faster than the estimated time that we were told which was around 20 min! I got the mushroom burger with fries and they were both yummy. The only downside is that I asked to get the shake shack sauce on the side but they forgot to put it in... I realized it only after I already left the spot, so I couldn't go back. I hope they pay more attention to the requests on orders. read more

Shake Shack Dumbo - Burgers Near Me - Brooklyn, New York

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My favorite shake shack location; staff is so friendly and welcoming. Food was amazing thank you to the floor manager to took care of us after an error on our order. Really appreciate the service and quality of the food. Would highly recommend. 10/10 mike thank you so much read more

Shake Shack Dumbo - a burger and fries on a tray - Burgers Near Me - Brooklyn, New York

love Dumbo area and I used to love the Shake Shack location. However, I went there on Wednesday afternoon and I was more than dissatisfied with the service. This young girl talking very disrespectful to another team member in front of everyone, yelling, cursing and literally facing and insulting in his face with words that a female must not be saying at work!!!! Come on lady you at work!... this other team member was basically "eating" the situation. Where was the management of the store to stop this??? Who was controlling the staff??? Are there actually professionals at Shake Shack ? I thought Shake Shack had some standards of customer service... and good workers ... I been there many times. Very unpleasant especially for a touristic location and the company reputation. read more

Shake Shack food, always consistent. But This spot has employees who provide excellent service. Very responsive to questions and request. Quick to clean tables and bring food or let you know when it's ready for pick up. And it's right next to Iconic Manhattan Bridge, Dumbo, water front! read more

Shake Shack tends to get chaotic, especially during high traffic times. I've been to many locations around New York that simply can't get it together. However, this location was well organized. I stopped by one Sunday afternoon during the pandemic. There was a lot of people in line, but ordering went fast. It took a bit for the food to come out (20-30 min) but it was due to the high volume of orders. They were also properly enforcing CDC guidelines with masks and social distancing. The staff maintained organization and professionalism despite the crowds of sweaty, irritable customers. And I applaud them for that. read more

Location is hard to beat; burgers are really tasty! The space is a bit smaller than many other locations, so seating can be tough, but otherwise this spot is pretty great. read more

And the reason I rated shake shack a five because I like their cheeseburgers and fries. Review by my son, Jack, age 7. read more

Shake Shack Dumbo - Burgers Near Me - Brooklyn, New York

I've been to many different Shake Shack locations, and this is the most horrible experience ever. Came here on a Friday evening. Trash and leftover food, all over the floor, around quite a few tables. Used trays and leftover fries, and ketchup smears on the table. Am I at a Mcdonalds? Should I even be saying that? Even after moving the leftovers out of the way, I was afraid to sit down. It just felt dirty. After sitting for a while, a worker did come out eventually to sweep the floor, but didn't do that great a job. And tables were not wiped down. On to the food. Shake Shack has always been my favorite burger place. After this experience, I'm taking that down a few notches. The burger looked good, but the beef patty came over-cooked, onions were rather big triangular pieces, and I specifically asked for shack sauce on the burger. In fact I asked the cashier, twice to make sure, but I never got it. Air quality: It was pretty uncomfortably stuffy in the left side dining area. The right side is a bit cooler. Bathrooms: None for public use. Final note: This is a busy location so hopefully this is an isolated incident. read more

I had the Shroom Burger, which has been my go-to now. It's a fried portabella mushroom with cheese inside. It's nice and crispy and perfect for someone who is a vegetarian (who doesn't mind the gooey fattening cheese). It's so good. Though, the line was kind of long :/ It was really frustrating and the only reason why I wouldn't give it a 4-star (or higher) rating. read more

Being new to the region, we decided to finally try this NewYork must try. We ordered the mushroom veggie burger and we loved it! The stuff the mushroom with cheese and honestly it's the best thing to happen to a veggie burger since... well, ever. The mushroom inside was chewy and crispy at the same time. We also got a frozen hot chocolate milk shake. It tasted better than other shakes with a similar name. We will definitely recommend this. The sidewalk that is outside this location has cute chairs you can take pictures at. We took a few and one is attached here:p read more

Shake Shack Dumbo - Cute chair outside the entrance - Burgers Near Me - Brooklyn, New York

This was my first time at Shake Shack and I was not disappointed! I got a double cheeseburger and a side of fries. The cheeseburger was juicy, flavorful, and had ooey gooey cheese. It was absolutely delicious. I also love the bun it comes on. It reminds me of brioche. My friends also enjoyed their sandwiches- one got a double cheeseburger and one a chicken sandwich. Unfortunately, they do not have any indoor dining right now due to the pandemic. However, they have outdoor seating with heat lamps. The fries were just ok. Nothing too special. I don't think I'd order them again. They also really needed salt. read more

Shake Shack Dumbo - Double Cheeseburger - Burgers Near Me - Brooklyn, New York

Pretty crowded for a chilly day at Shake Shack. But compared to other locations in the city by far the shortest line I've seen. We got a buzzer for the order and it rang in about seven minutes. If you have shake and fries complementing your burger, the shack burger is a perfect lunch portion. I had to take some of the shack sauce out of the burger but other than that great burger. Fries came out hot and crispy which was great. Their vanilla shake was tad bit too sweet for me but I do love having fries with ice cream/shakes. More burger places should include ice cream shakes in their menus. Shake shack just gets it. read more

Shake Shack Dumbo - Shack burger, fries, and vanilla shake! - Burgers Near Me - Brooklyn, New York

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I needed a place to eat lunch that was close to my building. The burger and fries is good. However put me in a sleep coma in the afternoon. You order and wait. Seating is limited inside. Too cold to sit outside when I went in April. The service is quick. Recommend the food. The burger was really good. Not real big. read more

Hot summer night. Starving. Midnight shack shack burger. View of the water. Juicy perfection. Impeccable proportion of meat-cheese-sauce-bread. Satisfying in only the way a burger can be. I will love you forever. read more

Shake Shack Dumbo - Burgers Near Me - Brooklyn, New York