The Chick-fil-A on Fulton Street is one of the more interesting locations I've been to, mostly because you don't expect to find a rooftop terrace sitting above a Chick-fil-A in the middle of the Financial District. The food is what you expect from the brand. I usually keep it simple with a Chick-fil-A Chicken Sandwich and waffle fries. Quick, familiar, and an easy option when I'm downtown and don't want to spend a lot of time figuring out where to eat. What makes this location stand out for me is the space. It's a busy NYC location, but being able to take your food upstairs and sit outside on the rooftop makes it feel completely different from your typical fast-food stop. It's especially nice when the weather is good and you want somewhere to sit for a few minutes instead of immediately heading back out onto Fulton Street. The staff is generally friendly and they do a pretty good job of moving people through considering how busy this area gets. During lunch, though, expect crowds and finding a seat can take a little patience. The location is also incredibly convenient, right in the Financial District near Fulton Center and within walking distance of the World Trade Center area. Overall, a good Chick-fil-A made more memorable by the rooftop terrace. If I'm already downtown and want something quick and dependable, I'd stop in again. read more

Chick-fil-A - Milkshake on the rooftop - Chicken Shop Near Me - New York, New York

Serving sizes are smaller and prices are increased. The fabled customer service has been replaced with Bronx bodega style customer service. "Um"? And "huh"? Have replaced "my pleasure" read more

Did not know the milk bottle had an aluminum seal until I opened it. I thought the cap was broken because it was loose and did not crack or separate from the other piece when I opened it. I got a kids meal and the toy is very educational and not really kid like for my 2 year old toddler daughter. The first time I got a kids meal, it came with a toy that is all about matchmaking. Then the next time the toy was about coloring, connecting the dots, and answering the blank questions. These toys are very educational. I wish the toys were more fun and cooler. Not so educational. The fries here never upset and fail me. I love their sriracha sauce and chick fil a sauce! It goes so well with the waffle fries! The waffle fries taste so good with that sauce! Spicy and sweet! Not so tiring hot that I have to keep drinking water or milk. I love their frozen coffee here. It tastes so good! Very mushy and not that sweet. It tastes so good that I always opt this drink over other drinks they have! read more

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Decided to go for salad today and chick fil a did not disappoint!! I ordered for pickup and it was ready by the time I got to the restaurant. The staff there is really nice and I was in and out in 2 minutes. The service here is usually pretty fast even during the rush hour lunch time. I haven't ate inside yet as I always took it to go but it does like spacious. As for the salad, there were plentiful amount of chicken bacon and egg. I was actually pretty full for a while after eating it. Everything was fresh and I will def order this again! read more

Chick-fil-A - Cobb Salad - Chicken Shop Near Me - New York, New York

Sometimes a fast food craving hits, and CFA is always there to answer the call (except Sundays lol)! Surprisingly no line on a Friday afternoon, ordering was quick and seamless. As usual, staff there was super friendly. The popcorn chicken and spicy chicken sando were delicious! Fries consistent as always, and the macaroni was a fun treat too. My fast food fiend and I devoured our food quickly - will come back the next time we get a craving! read more

Home of the classic, frosted lemonade. I normally get the spicy chicken sandwich meal love their waffle fries and Chick-fil-A sauce. I honestly love how different their ordering system is you are always greeted by one of the staff who will take your order along with your name and once you get to the cashier you pay for your order and then your meal be out shortly simple and easy. read more

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Located in the financial district, I always order carry out and the wait is always quick. So far never longer than 5 min since I click "I'm here". If you want to dine in, the place looks spacious and clean with ample seating upstairs. Haven't really had chick fil a before but pleasantly surprised each time. Had the brownies and it was warm, not too sweet yet still indulgent. The waffle fries was also really warm when i got it and great ratio of crunch to potato. It was really satisfying for me. Can't wait to try more items on their menu. read more

Chick-fil-A - Chicken Shop Near Me - New York, New York

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It was really good we loved the ice cream ! I we also enjoyed the fries the are very tasty we recommend ! The service was great so was the staff we got are order right away employees are very nice. The ambience was pretty great. I have to say we had a great experience ! Definitely recommend. Thimb read more

Chick-fil-A - Photo - Chicken Shop Near Me - New York, New York

A young family member loves this chain so I got the app and started trying their offerings. Each week with the app you can earn a reward. This week it was a five piece nugget reward. The nuggets are small (and come with two dips) and they are really good although very fried. The service is efficient and the upstairs seating at Fulton was clean and spacious with big windows. Prices are OK. As I'm trying to eat healthier, I'll probably use the app for when I take my young family member here but opt for healthier offerings for myself elsewhere. read more

Amazing fast food! Hearty chicken sandwiches with flavor and balance. Waffle fries are the best on the market. However, portion sizes (fries) could be better. Good options on the soft drinks and the service always feels like I'm on the express line. Fast and efficient. The ambiance gives off a Wendy's vibe which is ok but Chick Fil A is the best fast food restaurant chain on market! read more

Chick-fil-A - Freshly-Brewed Iced Tea Sweetened Spicy Deluxe Sandwich Chick-fil-A Waffle Potato Fries Mac & Cheese - Chicken Shop Near Me - New York, New York

I was disappointed with my experience yesterday While I was trying to place my order, the team member Josh ! appeared to be focused on their phone instead of assisting me watching phones while wearing headphones I had to wait to get their attention before I could order the other team member some young lady was taking my coworker order I understand everyone has busy moments, but customers should be acknowledged promptly. I hope this feedback helps improve the level of service. We came in for breakfast to be in and out two registers open i could have been giving my order but instead i was waiting . Another thing i ordered coffee , coffee is new to the menu now i was better off getting my coffee from next door coffee was lukewarm. read more

very convenient location.. we have only ever ordered for pick Up or take Out. Almost every single worker I've encountered has been very polite & helpful !! Food is fresh , location seems organized & clean. Usually busy but order still come out promptly !! read more

Quick and fast service. chicken noodle soup always comes piping hot. Love all the sauce choices. read more

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Nobody can handle the lunch rush like this team! They are efficient, friendly, and astute. Jeremiah is especially cheerful. The food is always amazing because after all, it is a Chick-fil-A. There is seating upstairs, but don't expect much of it to be available during lunch because this place is always busy. read more

I want to start by saying that Dio was a very polite and respectful young man while taking my order. However, it seemed like my order still wasn't entered correctly, and several items I wanted were unavailable. To make matters worse, Frank handed me the wrong bag, so I didn't receive the correct order. Then my coffee had to be remade four times before it was finally right. Overall, it was a frustrating experience with multiple mistakes that made the visit much longer than it should have been. I hope the team can improve communication and accuracy, because this location has the potential to provide much better service. After visiting this location several times, I honestly don't see the purpose of keeping it open. It feels like a limited version of Chick-fil-A, and it's disappointing. The menu is very restricted, so customers don't have the same options they're used to, including being able to customize items like removing pickles. One of Chick-fil-A's signature items is its waffle fries, and this location doesn't even serve them. The food also seemed prepackaged rather than fresh, which wasn't the quality I expected. To make matters worse, the prices are surprisingly high around $4 for a soda or even a bottled water is hard to justify. I've also noticed many customers leaving this location and walking to the Fulton Street restaurant because it offers a full menu and a much better experience. It makes me question whether this location is really serving customers' needs, I work in the mall so I see it happening everyday , people heading over to Fulton street. I also feel for the delivery staff who have to carry bags back and forth in the heat. I hope they're being treated fairly for the extra effort. I hope the owner Luke and management either expand this location to offer the full Chick-fil-A experience or reconsider whether it makes sense to keep it open in its current form! This location feels like a waste of time and money. Management needs to seriously rethink how this restaurant is being run because, based on my experience, I won't be returning. read more

Very well organized and good service. I order my usual chicken biscuit sandwich or chicken sandwiches from here all the time. They never miss. It is very busy here and it's hard to find a seat. I usually get my food to go. The sauce they have is fire. read more

Chick-fil-A - Chick-fil-A Chicken Sandwich - Chicken Shop Near Me - New York, New York

My daugher took me here for the first time, AMAZING! I loved it. The chicken nugs were good, I loved the criss cut fries. The mustard dressing they have is really good. The service was quick, I liked the atmosphere of the place, it was clean. I like how they arent open on sundays. read more

Their app would tell you that your food would be ready in 20-37 minutes, yet you will be waiting more than half an hour before your food is even prepared. It is very annoying and frustrating to sit and wait on food that isn't being prepared. Please have more of an accurate wait time so customers can decide if they want to have their time wasted. read more

Chick-fil-A - The expected time of delivery of my order vs the current time and my order not even being prepared yet. - Chicken Shop Near Me - New York, New York

This location is bright and clean. The staffs were friendly. They took my order on the line and by the time I head up to the register, which is within seconds, my order was already ready! The food was good. Chicken strips and waffle fries were delicious. They're very generous with giving out their dipping sauce and they don't charge extra for them, unlike most other fast food places; they charge you everywhere nowadays for sauces. Insane. So happy that they have a location in FiDi! read more

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The dishes complemented the warm feeling of the space perfectly. This spot lives up to the good reviews. The staff shows exceptional kindness and warmth. This place makes good meals. We plan to make this our standing choice. read more

Tried the breakfast burrito meal this morning. I might have to abandon my habit of skipping breakfast (intermittent fasting) from now on. The question is: what's better, the chicken or the egg in the breakfast burrito? I ordered on the app the breakfast burrito with egg and grilled chicken and hash browns. There are crunchy bits of hash browns in the burrito. Very satisfying with ketchup and hot sauce. They left out the salsa but it could be my fault because I asked for hot sauce and ketchup online and you can max out the number of sauces. Still delicious. I got a side of hash browns too, crispy and fresh. Trying not to eat all of them. Very satisfying breakfast. read more

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Best fast food place in the Manhattan! The staff is always so lovely and very welcoming!

These workers clearly don't give a shit. I hate fast food places in New York. The workers always seem like they hate you and the food quality and care is so poor it amazes me. The chicken nuggets were so tiny and half the fries were missing as well as two sauces I ordered and one of the nuggets. read more

Horrible service, no one wants to help you out. Everyone acts like it's not their job to do anything- pour a drink, give bathroom code, like wth. Food is below par and super overpriced doesn't have that chick fila charm they are known for for run more like a gas station McDonald's read more

The service is always fantastic here. Today my fries were hot and fresh! The chicken nuggets were lukewarm and bereft of any delicious crunch. The half and half was decent, nothing special. I continue to return to this location for its ample seating and convenient location. I wish the rooftop was open! read more

Chick-fil-A - Remnants of my late lunch - Chicken Shop Near Me - New York, New York

This location is right next to the fulton station and can get really crowded even at opening time. I was there at 10:30am on a Friday and there was a line. The pickup line is extremely confusing because there are grubhub, seamless, etc people in the line as well. The signs are not very clear. I love chick fil a but they gave us the wrong item in our order. Luckily we were eating in so we just went downstairs to tell them but if I had gotten delivery I couldn't do anything about it. The fries were also a little on the saltier side. Overall just very crowded and pick up is confusing. I would not recommend dining in during peak hours, it will be too packed. read more

While in the financial district of Manhattan I stopped at chick fila a for a quick bite before seeing my cuz lawyer and overall I do occasionally like the food ..it's lunch time , so a grilled chicken sandwich, large fries no salt and a large diet coke .Typical standard chick menu and I do like the soup or chicken wrap or salad but keeping it simple is my motto . As I stated in my other chick fila reviews at many other locations , the workers are very polite and friendly and are quick to fix any issues you may have with your order .plenty of available seating and I better leave as the lunch rush crowd is starting to form . Will be back in area in 2 weeks to see my shady attorney again (only kidding ) and it's egg white grill meal with coffee most likely . 4 stars on my yelp meter . read more

Used their mobile app and watched the status go from prep to will be delivered to gone! Had to go inside and reorder. I'm not understanding why this location is consistently troublesome. read more

Chick-fil-A - Chicken Shop Near Me - New York, New York

The location is terrible ! But the food is great! Always fresh always tasty I absolutely love the chicken sandwich. read more

Chick-fil-A - Number 1 - Chicken Shop Near Me - New York, New York

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I visited this location today for lunch and ordered grill chicken sandwich meal. After eating half of meal. I felt sick and had to throw out the rest of the food. I have visited other locations and never experienced anything like this. Please avoid this location because the food is not fresh and you will get sick. read more

The young man who waited on me was very kind and professional. We had a nice conversation about Chick fil a. I told him I won my gift card at church and very pleasant experience, plus the food was delicious! Thank you for a great experience. read more

This location so far is one of the least impressive spots to me. I feel like overall, it is not like 42nd Grand Central because they do not handle crowds with such ease. Plenty of times here at Fulton Street, crowds are redic, redic but to be fair a lot of friends I know that work in that area do not like the average food choices around in this area in general. Chick Fil A does serve its purpose in that area to get a quick bite. Milkshakes in general are something you should get here. Salads are an option as well if you do not want the traditional chicken sandwich or spicy chicken sandwich. The place is huge, there is even a rooftop area which I have yet to see. Overall, the place just needs to improve customer service and reduce customer wait time. Good to have the place around or course it is just now open on Sundays to satisfy your chicken cravings. Grilled Chicken Nuggets are also very underrated, try this in the future. read more

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Very big location. Staff was friendly for our order fast and everything was right. My young daughter love their kids chicken nuggets. But they could do better with a toy lol . That particular day was very hot out and the Ac could've definitely been colder. read more

This is a first for me. I've heard of chick-fil-A mainly because they have been in the news for being racist and homophobic. Later, I found out that people really like their sandwiches and decided to give then a try, inspite of their corporate beliefs. I came during lunch time, so of course there was a bit of a long line. Surprisingly it moved pretty quick. I ordered a deluxe sandwich and in less than a minute a guy was calling my name. Staff is super friendly and there's even a guy at the entrance who opens the door for you. I Love their condiments station, especially their ketchup. Place looked very clean too. I didn't check the seating upstairs though. The flavor: sandwich was very well prepared for a fast food place. Tomatoes and lettuce was very fresh and chicken was nicely cooked. read more

Chick-fil-A - Chicken Shop Near Me - New York, New York

Worst run chic fil a. Charged me for breakfast. Proceeds to give me no breakfast items cause they took too long to cook it and it went past 10:30? Horribly run chic fil a. Rude ass employees. Edit: OH and just opened my bag to no cutlery, no sauces nothing for my burrito bowl (even though I ordered a burrito) bravo fast food workers! read more

Do yourself a favor and place your order on their mobile app. It will save you a ton of time having to wait in the very long line to place your order. If you used their mobile app, it will give you a code to enter into the check-in tablet in the pick-up area. Once your food is ready, an employee will bring out your food and call out your name. On one occasion an employee called out Emily instead of my name and was kind of mean towards me as she thought I was trying to take a girl's food! :) The food here was your standard Chick-fil-A food. It's the reason why there's always a long line at any Chick-fil-A. Eat mor chikin! :) Although I always took my order to go, I saw that this location had multi-level dining area upstairs. read more

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Soooo in case y'all didn't know, Chick-fil-A tastes better on a rooftop! This is apparently the largest one in the U.S. and I'm happy to have dined here and ate my msg (sad truth) fried chicken biscuit in peanut oil...on a rooftop!! Did I say that already? We even had a mini photo shoot up there. Yea, photographers...do iiiit. Came here on a Friday morning for breakfast around 10 with about 10 other people. We ordered online because we weren't sure we'd make it in time to order off the breakfast menu. Turns out breakfast ends at 10:30 afterall though it says 10 am online. They just wanted us to have a heart attack is all. Why you gotta do us like that, NY? The restaurant was clean and well kept. They said "my pleasure" which was a pleasure. Gotta have a code to use the bathrooms...welcome to New York. 5 stories y'all and 5 stars for the rooftop 'cause ummm...where they do that at?! New Yorrrrrrrk! read more

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The food is always delicious. This location seemed to be very busy and a little unorganized during a lunch rush. I came on a Saturday afternoon around 4ish and to my surprise the line was almost hitting the door. No biggie, it's chick fil a. It's to be expected. There was employees coming to the line to take orders, which i assumed would make the line run quicker. surprisingly, it did not. As i waited in line for what seemed like forever, when i finally got to the register, she asked my name, which i told her, and she went to grab my order. After waiting at the register for what seemed like an eternity, my food was placed down, and the cashier ran off again to grab my drink. While my food sat by the wet ice that one of the employees just finished spilling all over the place while trying to refill ice bins. Neither that employee nor my cashier attempted to move my bag of food away from the ice that was now causing a puddle under and around my paper take away bag. The cashier finally came back after 5 mins to inform me that they were out of sweet tea for my half and half. Annoyed already, i asked for just lemonade, which took another 5 mins. The entire time employees are speaking amongst themselves laughing and paying little to no attention to the customer. (The joys of living in nyc) this location used to be better. The service needs to improve. Especially during a busy time like lunch rush. Also, it would be nice for everyone to get on the same page because i really wanted that half and half. The three stars are for the deliciousness that is chick fil a. The service blows. Probably will go to the others further uptown in the city. The customer service there is always top notch (which is what you'd expect from chick fil a) this location you definitely felt like you were in McDonald's. Horrible! read more

Ranch is delicious !!!!!!!!!!!!!!!!!!!!! Service is ok personaly !!!!!!!!!!! Ambiance is also good !!!!!!!!! read more

Another great Chick-fil-A store that has fast service and great employees despite the crowd of people. Whether you order for pick up or order in-store, you get your food relatively quickly and at a warm temperature. Their customer service is superb. The male staff doing the pickup orders is super friendly and all smiles. Definitely makes the experience and the wait more enjoyable. read more