Cancel

    Open app

    Search

    Shake Shack Chapel Hill

    3.6 (33 reviews)
    Open 10:30 am - 10:00 pm
    Updated a few days ago

    Order Shake Shack Chapel Hill Takeout or Delivery

    Shake Shack Chapel Hill Photos

    Business Info

    SHAKE SHACK CHAPEL HILL ATMOSPHERE

    What's the vibe?

    You might also consider

    More like Shake Shack Chapel Hill

    Recommended Reviews - Shake Shack Chapel Hill

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    waiting for pick up
    Jake V.

    This is my 2nd visit in Shake Shack - Chapel Hill this year, and my first time ordering using the mobile app for take out. I ordered the Black Truffle Burger again but this time, with double patties & cheery peppers. I'm not interested in Shake Shack's other burgers - they just seem ordinary to me. The Black Truffle Burger is the real deal and the #1 reason I will keep returning to Shake Shack. The #2 reason is the Thai Iced Tea Shake, which is now my new favorite milkshake. The Thai tea flavor combined with the creaminess of milkshake and whip cream is just super delicious, and the amount is just right. I also ordered the Black Truffle Crinkle fries. Personally, I'm not a big fan of crinkle-cut fries, but the dust of parmesan cheese and the yummy truffle sauce make these fries extra special. This Shake Shack has a nice outdoor area, and it looks pretty casual to eat there. It was a busy Saturday lunch time but I was aboe to find parking. The only issue I had this time was the attitude of the employee who brought me my order when I came to pick it up. It seemed that she wasn't happy to serve. You can tell that Chick Fil'A still has superior customer service. Other than that, I thought the mobile app was easy to use, and the order was available to pick up within 10 min. Would definitely use the app again to order next time. | Overall Score: 4.6/5

    Hamburger
    Kyle R.

    Came here for the first time and it was really good!! Good deals, good service, and good food. Would come back!

    Sandwiches and Spicy Fries with Ranch
    Amanda A.

    Very good return experience at Shake Shack. We had tried it a few months ago and returned to see different seasonal shakes on the menu. My teen had a s'mores shake and I had a strawberry one. We also had burgers, fries and grilled cheese. I appreciate the gluten free bun option! There is a condiment bar where you can also get cups of water. Our only reason for 4 instead of 5 stars is the seasoning on the spicy fries could be spread through the fries a lot more (see photo), but overall nice and clean restaurant and good food. A manager (?) who works there had given us shake recommendations in the past and this time was there walking to tables to be sure customers had everything they needed. We will be back soon.

    Outside. Storefront. Located in the Eastgate Crossing shopping center. Main front entrance.
    Daniel B.

    Shake Shack's Chapel Hill location gets five stars out of me. Consistent with other Shake Shack locations we've been to, the burgers here were outstanding. Also, we found the service at this location to be particularly good compared to other Shake Shack locations. The staff that visited our table, from the manager on down, were friendly, attentive, and "went above and beyond" (for example, offering drink refills and trash takeaway; Chick-fil-A-level service). We appreciated that. That's all you need to know. If you want details, keep reading. This Chapel Hill location opened to long lines on December 22, 2023. At the time of writing this review, it's the only Shake Shack location in either Chapel Hill or Durham. In the Triangle, there are also locations in Raleigh and Cary. This location replaced Zoes Kitchen in the Eastgate Crossing shopping center, sandwiched between E Franklin St and Fordham Blvd (15-501). It's in a freestanding building with a covered outdoor patio and plenty of parking. We showed up on a Thursday around 7pm and business was a little slow. There was a steady stream of customers for the duration of our visit, but the dining room stayed mostly empty and no one ever had to wait to use a kiosk. Like other Shake Shacks, ordering here is done through self-serve kiosks with touchscreens. You don't place your order with a human. This location has four kiosks. Here's what my wife and I devoured: * ShackBurger ($9.49) - 100% Angus beef blend, cheese, lettuce, tomato, ShackSauce, toasted potato bun * Avocado Bacon Burger ($12.29) - 100% Angus beef blend, cheese, avocado, applewood-smoked bacon, ShackSauce, toasted potato bun * Fries x2 ($3.99 each) - crinkle-cut * Strawberry Frosted Donut Shake ($6.49) - available for a limited time only - donut frozen custard hand-spun with rainbow sprinkles and topped with whipped cream, real strawberry frosting, and rainbow sprinkles * Shack Rose Can ($9.99) - rose wine in a can * Madison Square Park Ale Draft ($6.25) - beer ShakeShack's cheeseburgers are incredibly delicious. The company seems to have gotten everything right, from how the beef patties are cooked to the proportion of ingredients, seasonings/sauces, and textures. ShackSauce is another one of those proprietary sauces like ZaxSauce, Big Mac Sauce, etc. To me, it tastes like those other "special sauces" in that it's mayo-based and has a combination of salty, sweet, sour, and a little bit of spice. It's good. Our burgers were freshly prepared (made to order) and supremely satisfying. In general, the only bad things about Shake Shack burgers are they're heavy and can't possibly be good for your health (but that's why they taste so good). My wife loves Shake Shack's crispy crinkle-cut fries. She gets addicted to them. I loved the Strawberry Frosted Donut Shake. It really did taste like I was drinking a strawberry-frosted donut with milk and ice cream through a straw. Dangerous. Both the Shack Rose Can and the draft beer were decent (not great, not bad either).

    Ordering kiosks located at the entrance
    Hannah M.

    This restaurant is SO clean and SO friendly. All of the workers are so nice and attentive. They walk around to each table and ask if everything was satisfactory and if they can grab you anything from the walk up condiment station. They will also clear your trays for you if they happen to pass by at the right time! The burger was delicious, fries were crispy, and milkshake was thick. I will definitely be back!

    My burger is raw

    At first it was good then I saw my burger was raw.. so I could not enjoy it properly.

    customers at the counter
    Kaitlyn M.

    Stopped in here in a rush to grab lunch before heading to a college tour. Did a quick kiosk order and the food came out almost instantly. It was very crowded too. I've had horrible experiences at shake shack in the past, but this was quite the opposite. Happy to say I finally found a good one!

    Vanilla shake
    Diane W.

    It was quite busy when we went on Friday night. It's a bit small inside so we had to stand to wait. There are kiosks where you can order from as well as the counter. We ordered from the kiosk and it texted me when it was ready which is a nice touch. The food is really good but quite expensive when compared to Freddy's or Steak & Shake. The burger is nothing to write home about, but we really loved the fries and shakes. Once they have online ordering setup it will really help with crowd control. If you're going at a normal meal time I recommend ordering ahead and taking it to go unless you want to potentially wait on a table to open up.

    Chocolate milk shake, fries, Shackburger, Shroom Burger
    Surika A.

    This was my first time trying Shake Shack in the newly opened Chapel Hill location. I came on a Tuesday night and it was relatively busy but the wait was not too long. I was able to order on the kiosk and then take a number to whatever table I wanted to be seated at. I had tried the ShackBurger before, but I had heard many great things about the ShroomBurger so I wanted to try this out this time. WOW! What a game changer. I was already impressed with the ShackBurger, but the ShroomBurger was quite delicious. For a mushroom, it was quite juicy after my first bite. Don't expect it to taste like a meat burger, it's not "impossible meat." However, it is an insanely delicious vegetarian option. The fries were also crinkle and delicious. Lastly the chocolate shake was super tasty, not too thick or runny. Only reason I am not giving 5 star is because it is quite expensive for a fast casual restaurant. The ShackBurger is more understandable at $6.49, but the ShroomBurger was $8.59 which felt steep. I'd still get it again though haha

    I asked for no tomatoes

    See all

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 5
    Thanks 1
    Love this 3
    Oh no 0
    Photo of Kong L.
    464
    1562
    4422

    3 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1
    Photo of Alison H.
    117
    13
    1

    10 months ago

    Best burger in Chapel Hill. So consistent and delicious. It's my guilty pleasure meal, but I don't feel that guilty.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kevin S.
    98
    1147
    82

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0
    Photo of L Q.
    6
    89
    17

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kassidy W.
    156
    63
    81

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    No shakes available? They're "out of shakes" today we're told. So the place is just the "Shack" for now. Disappointing.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Just awful. Chicken sandwich $8 with wilted lettuce, tiny piece of chicken . Flavor was boring, no crunch. Forget it.

    Business owner information

    Photo of Ellie K.

    Ellie K.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Katie H.
    16
    275
    121

    2 years ago

    Good food, fast service. The restaurant is also very clean and they have a decent amount of outdoor seating.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Lacking in flavor, and only add ons were packets of ketchup or mustard. Shake was inedible.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Shake Shack Chapel Hill

    You might also consider

    Verify this business for free

    People searched for Burgers 4,471 times last month within 15 miles of this business.

    Verify this business

    Sup Dogs - Smokehouse Dog + Buffalo Dog Combo

    Sup Dogs

    3.8(248 reviews)
    2.2 mi
    $$

    Sup Dogs is hot dog heaven, full stop…read more If you love a creative, loaded, over-the-top hot dog, this is your place. The Firehouse Dog is a must -- bold, flavorful, and perfectly balanced with just the right kick. The cheesy jalapeño dog is everything it should be: melty, spicy, messy in the best way. And the taco dog? Somehow ridiculous and incredible at the same time. The fries are crispy, seasoned, and absolutely addictive, but let's talk about the real stars: the sauces. There are so many good ones that choosing becomes the hardest part of the visit. Drizzle, dip, smother -- you literally cannot go wrong. Even the buns deserve love -- soft, toasted just right, and strong enough to hold up to all that delicious chaos. Everything here is done right, from the flavors to the quality to the fun vibe. Sup Dogs is one of those places that makes you excited to come back before you've even finished eating. Five stars, no debate.

    Sup Dogs was a big disappointment. We arrived on game day but early enough in the day that they…read morewere steady but not super busy. It was freezing today outside and we were seated by the door. Everything was fine until the hostess propped the door open. They left the door wide open and everyone in the front seating area was miserable. I asked if they could please close it and I was told no. They said the hostess stands by the door on game days. So they really don't care if their customers are comfortable or not. That says a lot. They certainly could've made adjustments given the cold and windy day. But our waitress was kind enough to move us when a table opened up in the back. That was a big relief and much more comfortable. Now to their food. The bacon cheese fries were great but didn't have bacon so we had to get them to bring back to sprinkle on top. The ranch was excellent and we all liked the app. My youngest got a grilled cheese which he enjoyed. My oldest got a burger which he said was okay, but nothing special. But the real disappointment comes in with the hot dogs. My first dog was cold, like unappetizingly cold. The waitress was very nice and took care of it immediately. However, the second dog came out almost immediately. If you like a boiled hot dog that's reheated in a microwave, you'll like their hot dogs. But I want a quality grilled hot dog. We'll stick to our ol' faithful CH burger joint from here on out. And I hope next time your customers are extremely uncomfortable on a freezing day sitting right next to the open door, you exercise some courtesy and close the door next time.

    Photos
    Sup Dogs - Outside Seating

    Outside Seating

    Sup Dogs - Cheesy Tots, Spicy Hot Dog

    Cheesy Tots, Spicy Hot Dog

    Sup Dogs - Drink menu

    See all

    Drink menu

    McDonald's - Big Mac Meal

    McDonald's

    2.1(38 reviews)
    2.6 mi
    $

    This is a typical McDonald's franchise. You've got the mobile kiosks and then the two traditional…read moresever registers (which are usually empty). Most McD's have transitioned to have customers pay with the self-kiosk, and it totally makes sense for a college town. Service is pretty fast. You get your order within 5-10 minutes, depending on how many things you order. What was odd though was them shutting off their mobile order before they closed, which subsequently disabled all customers from using any promos or rewards. I was hoping to redeem a coupon for $1 fries and could not use it all... Kinda disappointing when we all know McD's is expensive without the coupons. In any case, servers were okay. I came in towards closing time and they surprisingly still had their slushie machine running. The girl was nice enough to give me my slushie, so I didn't end up leaving empty handed. Location had plenty of tables for college students and patrons to dine in. Parking is a bit limited, but otherwise good if you're walking from campus to eat here.

    Sadly this place keeps declining in service and hospitality. Whatever image McDonald's portrays in…read moretheir advertisements and commercials is the complete opposite here. They are rude , confrontational, hateful attitude. The staff here hate working here and it shows with how they act. This place is depressing. Come here for yourself anytime of the day. My kids love the seasonal toys and I live right down the street so of course I'm here all the time. It's sad because McDonald's is such a nice place and establishment, this one unfortunately is hell on earth .

    Photos
    McDonald's - Markings purposely removed and no identification

    Markings purposely removed and no identification

    McDonald's - Yum!

    Yum!

    McDonald's - Dropped off by the dasher.

    See all

    Dropped off by the dasher.

    Alpaca Chicken - For reference, we ordered a whole chicken dining in last time and received 4 pieces, so we assumed half would be 2 pieces.

    Alpaca Chicken

    4.3(50 reviews)
    0.2 mi

    I really appreciate Joseph honoring his promise of rectifying what happened last time tonight. Not…read moreonly did I get back the quarter of chicken that didn't come home with me last time, he also gave me two complimentary sides for the chicken! He really did not have to do that, and I sincerely appreciate his generosity and staff for giving me a wonderful dine in experience tonight. You can never go wrong with the yellow sauce and it's probably best to dine in to snack on the chicken while it's still hot off the oven! Tonight, my partner and I tried tostanos and it was really, really, really good!! It pairs well with the yellow and green sauce! Chicken was incredibly moist and juicy and super filling, as we ordered an additional half chicken order to eat with the complimentary quarter chicken tonight. Thank you Joseph and staff at the Chapel Hill location! I really needed a good dinner tonight and I left super satisfied! I appreciated him coming out to meet me and checking that I was fully happy with my meal too! For a Thursday night dinner, it was quite packed and nice to see college kids and families coming out to Alpaca to eat. Plenty of tables for everyone to eat in.

    Alpaca never disappoints. Coming in here to eat after a long flight and it just feels like yummy…read morecomfort food. We ordered the 1/4 chicken white with white rice and black beans, side of maduros, and the lomo saltado without tomatoes. Always delicious and fresh. The service is always incredible! Place is always clean and plenty of seating for everyone. So worth it!

    Photos
    Alpaca Chicken - Indoor seating

    Indoor seating

    Alpaca Chicken - Arroz Chaufa

    Arroz Chaufa

    Alpaca Chicken - Entrance

    See all

    Entrance

    Shake Shack Chapel Hill - burgers - Updated May 2026

    Loading...
    Loading...
    Loading...