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    Shake Shack Mall of America

    3.2 (308 reviews)
    Open 10:00 am - 9:00 pm
    Updated a few days ago

    Shake Shack Mall of America Photos

    SHAKE SHACK MALL OF AMERICA ATMOSPHERE

    What's the vibe?
    Casual
    Classy
    Loud
    Good for kids

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    Nina D.

    Been here a few times and each time I'm a bit annoyed mostly due to service. First time I ordered burgers and they came out with the wrong toppings. I did get them replaced ith the correct toppings, but it took some time and by then everyone else was done eating. This last time I came in just for some if the custard icecream. Ordered 3 of them. The wait took forever! The place wasn't even that busy. Week night around 730. I eventualky walked up and saw my 3 custard icecream cups were sitting in back while the lady kept filling up other orders. I found a manager and asked if he could at least bring me the icecream before it all got gross and melted, which he did. I was more annoyed because my icecream was already melting. Who likes slow service and melted icecream? As far as space, ample seating. You take a number after ordering on their kiosk and bring to your table. Then they bring food to your table.

    Chicken Shack x2
    Kristine S.

    Walking around the Mall of America, hubby and I worked up an appetite. It had been about a year and a half since our last meal at Shake Shack in Tampa, FL so we decided to order a couple chicken shack sandwiches. We easily placed our order on the kiosk and luckily found a table close by. They were super busy so it did take a little while to get our order. Our chicken shacks came out hot and fresh. The chicken was juicy, breading was crunchy and flavorful. I especially loved their potato bun and pickles. Shake Shack is always a great choice!

    Welcome to Shake Shack.
    Joel H.

    OMG... Please don't tell me that you have never had a Shake Shack burger... Please! This incredibly tasty piece of meat with cheese on their signature bun is nothing less than awesome. It's all about the taste, and a Shake Shack burger comes with plenty of it. Even their shroom' burger was a tasty fried breaded mushroom with cheese on the same signature bun, or as their menu says: Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, ShackSauce™." It was awesome. No line at the Mall of America, but... still after a small wait for them to catch up with all the orders before me, I got my food. The team members are always smiling and friendly and I can not imagine the pressure that they go through. I went with a double cheeseburger here.. Woo Hoo I tried something new this time... I love their burgers, team spirit and great business model. KUDOs to the team at Shake Shack.

    Single cheeseburger
    Brandon W.

    The service was really good. It only took like 10 minutes to get our food and the place is really nice and the food is really good and Very clean inside.

    very nice food good customer service overall good food aswell I would recommend 10/10 food and good waiters

    Shack burger and fries
    Shawn B.

    Delicious burger and a pretty good deal at $10 for burgers and fries at the MOA. Burger had a nice sear and great flavor. Crinkle fries were hot and flavorful as well. Guy that delivered food to our table was very pleasant and lots of people watching while eating. A great stop!

    Bummer overcooked fries
    Cicely K.

    I was at this location last month and the service was good; this time not so much. I'm wondering why everyone looked so sad to be working there? No one smiled, the people cooking must have been bored because they were just standing around, and the expo person was not very quick. I hope they improve their customer service experience. Also, my fries were pretty overcooked when I didn't ask for it

    Menu board
    Sarah E.

    Meh. I wanted to love the famous Shake Shack and its burger but I wasn't overly impressed. I felt like I got an ok burger with partially wilted lettuce and a decent iced tea. Service was fast and friendly, but the ok burger weight have me running back here with all the other options at MOA.

    Day E.

    the wait was long and the machine shut down on me which they said never happens lol, but once i got the food it was delicious! the burger was so good , i asked for it well done as i wasn't feeling very well , so i was hoping the well done would settle in my stomach better but my burger was very pink. other then that it was delicious and juicy, the avocado was fresh & the lettuce wasn't soggy. 10/10 burger

    Mushroom Burger
    Stacy K.

    I was intending to go to a different restaurant that is actually across from shake shack but when I saw their prices, I turned around and saw shake shack. Since I don't eat meat, I checked the menu for meatless options. The only option I saw was the mushroom burger. I ordered the mushroom burger. The burger was good, I would buy it again. The customer service here wasn't bad, and I don't think their prices were that bad either. I would definitely go back for meat less options.

    My order
    Barrett E.

    While trying to keep a 5-year-old entertained amidst the dizzying MOA rides, I thought Shake Shack might offer a brief respite. Ordered a burger without the squishy red tomatoes, twisty fries, and a posh side of... water. Not only did my wallet feel the pinch, but the taste was a letdown too. To top it off, they got my name wrong. Multiple times! Maybe it was the mall noise, or maybe it's their thing? Anyway, fun pitstop for the little one, but not so much for my taste buds or ego. Back to NC soon, and thinking fondly of my local joints!

    The eating area.

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    Page 2 of 8

    Shake Shack Mall of America Reviews in Other Languages

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    Wanted to grab dinner nearby for in-laws anniversary and this was did not have a wait for a…read moreSaturday night dinner. The ambiance is like a bar-restaurant. They have pull-tabs! We were seated right away. They have TV on for sports and it can be quite loud (as expected) We did not expect it to be as loud since we had a baby with us. Bring headphones if you have a baby. Service was fast. Our server checked on us many times to make sure we were taken care of. Great service. To the point that I just finished my plate and he instantly took the plate away as well. lol Food all tasted good. Zucchini fries is soft in the inside and a little crispy on the outside. I wish it was crispier. Brussels sprout was good but a little burnt. Fish is crispy and good. The burger was good as well. Price is reasonable. Definitely worth going but just mind the loud ambient

    A little torn on NorthStar Tavern, the space is great and the menu/bar has a ton of options but…read moreafter that it fell a little flat. We saw the burger of the month in December was a tater-tot hotdish burger online and man did it look like a 10/10. We drove about 30 minutes and ordered two along with a past and red sauce kids meals. While we waited we ordered a flight to try several options: the peanut butter bear was amazing, the cider / seltzers were good (Sherbet was the best) but the sugar cookie was meh. Once our good arrived a was already bummed as it didn't look like the photo. The burgers weren't cooked to order and overall there wasn't a lot of flavor for a burger with so much going on. I felt like it needed more goop....that's the best part of a hotdish, the glue. The past with red sauce wasn't well received but kids are kids. It didn't look amazing, but I didn't except much. With the menu being as big as it is I wouldn't mind coming back and trying something else, but I'm not in a rush to return.

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    The best burger in the world!!! I get the grilled onions in it extra extra. They do not do raw…read moreonions here or vegetables lol I always get the double cheese cheeseburger. This place is a cash only place I think. Well, I've only paid cash when I come here for many many years there was a sign cash only. They might take credit cards now MAYBE I'm not sure but if they do they might charge you a kajillion dollars for the fees lol. Just pay in cash. Bring lots of cash cuz you're gonna want to try the double cheeseburger AND the famous Juicy Lucy. I don't ever get the juicy Lucy because it comes out to piping hot and I don't wanna wait 10 minutes to eat my food lol. Their french fries are just like McDonald's french fries but it taste a lot more fresh. It is so good. You're gonna want to get a full basket. There's always a line out the door so you gotta come here real early.

    After hiking at Minnehaha Park, we timed it perfectly to arrive at Matt's when they open and…read morestarted letting people in. We were some of the first diners. By the time we ordered and looked up, the place was almost full. Waiting for our burgers (took some time since there was only 1 chef), there was a line! We got lucky to be the first batch since it took quite some time for food to come out. We got the jucy Lucy (about $11) and shared half order of fries, which is plenty enough for 2. I also got their hazy IPA. The beer tasted so good with the burger. The burger bun was kinda of dry, and the sides of the meat were dry and burnt. Luckily the cheese oozing out helped with the dryness. I think they also should have added American cheese on the outside of the burger, it would give it that moisture. But once you get to that cheese, it's quite good. Fries were nice and crunchy. Something to try, especially coming from the west coast and this really isn't a thing. CASH only!

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    3.4(255 reviews)
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    Burger Burger in Mall of America was a really pleasant surprise. I expected it to be more…read moreexpensive, but the pricing was actually pretty reasonable. When you walk in, there is a separate seating area from the main food court, which is nice. Service was good, and there were a lot of burger options to choose from. Not as many as a place like Five Guys, but still plenty. I also liked that you can add a fried egg to your burger, which you do not see everywhere. I ended up getting a triple cheeseburger with a fried egg and caramelized onions, and it came out to around 13.50, which felt fair. I did not get fries, but they bring your food out to you once you sit down. The seating is pretty standard for a burger spot with simple plastic chairs. The burger itself was really good. The meat had a nice sear and did not taste steamed, which made a big difference. The bun was soft with a slight sweetness, and the caramelized onions and fried egg worked really well together. If you are looking for a solid burger spot in Mall of America that is not overpriced, this is definitely worth trying.

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