Excellent burgers at Shake shack in Webster. Shake shack is kind of an intermediate fast casual burger spot between IN N out and sit down restaurant burgers yet still cheaper than similar spots like Five guys at like 9.75 a burger. The burgers were thick and juicy but still had crispy edges like a smash burger. The fresh lettuce, tomato, shack sauce, martins potato roll all combine to make a great burger. I also tried their spicy crinkle fries which were great although I generally prefer thinner and crispier fries. Service was quick and friendly and was able to grab my made to order order from the drive through fairly quickly. read more

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Kids wanted shake and burgers from here so I ordered online. My pickup order was handled by someone who was noticeably rude, which was disappointing. I usually don't mind tipping for online pick orders but after that interaction, I wish I had removed it. I hope service improves moving forward. read more

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The gentleman working the dining area was so nice and helpful. Made for a really nice experience. The food was great, as always.

I went out of my way to get some Shake Shack, but it was soooo good! I ordered online and drove straight there to be greeted in. Music was playing and tv screens were on if you just wanted to watch a little tv while you munched. At first, I was going to just take my burgers and fries home for a ride, but I wanted to compare the quality of this location to Rice Village, so I stayed and dined in. As I went to an empty and clean table, everything I ordered was right in the box. Neatly packaged too. I could smell the fries and I devoured them first for the most part because cold fries are just not whats up! I appreciate that they did not salt the fries per request and you get to experience the crunchy outside and pillowly inside of these crinkle cut fries. They are definetrly fresh! I actually found that I enjoyed the Shake Sauce with the fries versus the burger, but it didn't need it. As for the burger- delicious! Quality bun and patty. Ingredients were fresh. With my glass of water, this meal made me full for the rest of the day! This location is just really warm and inviting too, so if you're not in a rush, I would suggest dining in. If you're looking for a great quality burger, this is a place to shake your tailfeather to endulge in a delicious and satisfying meal. read more

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I really like the deal Shake Shack has for national burger month from May to June 1st where you get a free burger (it's a different burger every week of May) if you spend $10+. We got the new Carolina BBQ burger with fried pickles and spicy fries with ranch and got the smokeshack burger for free. The spice they put on the fries isn't usually spicy for me, but this time it had a nice kick to it, which I appreciated. The pickles on the Carolina burger were soooo good, and the burger patties were cooked perfectly and were super juicy. The service was really fast, and our waitress even brought me the earth mayo, which I really like. I also like the outdoor seating at this location, especially when there's nice weather. read more

Shake Shack Baybrook - Spicy Fries with Ranch, SmokeShack, Carolina BBQ Burger with Fried Pickles - Fast Food Near Me - Webster, Texas

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I've never been to Shake Shack before today. First of all, I'd like to say this restaurant is an EXACT model of what happens when everyone screams for $15 minimum wage...you get to place your order at a kiosk and there are actually very few employees in the store. They have figured out that if Wal-Mart and other businesses can have self-check out and eliminate overhead, why not a restaurant? But, I digress. Let's stick to the food. As mentioned above, this was our first time in. Walk in, read the menu, and place your order at a kiosk. I ordered the Double Avocado Bacon Burger with some additional toppings. The wife ordered the Single Truffle Burger. Mine was prepared correctly and was good. My wife's, on the other hand, was better than mine. I've never had a truffles burger before but if and when we go back, I'll definitely order the Truffle Burger. Excellent taste. The crinkle fries were also good. We also ordered one tea and one specialty lemonade. I say all that to say two burgers, two drinks, and one fry cost $38.00. I know everything is getting more expensive nowadays, but dang, that seems like a lot of money for two burgers for lunch. Especially a three-star lunch. Shout out to my friend, and fellow YES friend, Huy N who we randomly saw at SS today. Bottom line - The Truffle Burger had a great taste. The other was average. Seems a little on the expensive side for slightly better than average burgers. Will I return? Yes, but it won't be on the weekly. Probably not on the monthly. But, until then, Bon appétit, y'all. read more

Tried the rib sandwich, it tasted like a fish sandwich, it was gross, couldn't finish it. The tray was sloppy, like the. Two single patties, fries and a drink was $40, both were the size of a slider. Cheese burger was pretty delicious though. read more

Woah.. what's with the one star reviews? We've eaten lunch here twice. Never have had an issue with anything. Yes this place is self serve but it's such an easy process I truly don't understand how anyone could have a hard time navigating it. (It's literally pictures of the food and you pay lol) Staff here is so friendly !! They're consistently asking customers if they are good/ satisfied and are happy to accommodate to the customers request. We haven't gone through the drive through yet but inside has always been fast. Food is pretty good, fresh, consistent, reliable, and flavorful. We typically order the classic and the bacon cheeseburger. Items are a la carte but that's pretty typical nowadays. Fries are okay, bacon cheese fries are pretty tasty, and water on tap is available. Minus 1 star for the price. Burgers aren't big enough to be $8 alone. read more

Shake Shack Baybrook - Fast Food Near Me - Webster, Texas

I placed an online order for pickup. The store is fairly now so everything was clean and new. There was several employees in the front and k was greeted immediately. My order was not ready but I only had to wait a few minutes. Burger was great but the fries were cooked to perfection. I love crispy fries and this was exactly that. I got the Koran seasoning which wasn't too strong but the dip that came on the side made up for it. read more

Alright, 7 days into the new year. Here goes my first review of 2024! I love Shake Shack and was thrilled to see they finally built one near me. I tried it out yesterday and it was a pretty mediocre experience. First off, both of the drive thru lanes were insanely long and moving slowly. I decided to get out of the line to park and place a mobile order (it looked a little crazy inside too). My estimated pickup time arrived and I got out of my car and went in. I was right. It was a bit chaotic inside. People were waiting around for their orders and others awkwardly asking "have you ordered" ? Seemingly never having been to a Shake Shack before since you self-order at any available kiosk. There were a few dissatisfied customers. I noticed one woman asking for her money back. A few others complaining about how long it was taking or missing items. The staff did seem to be running behind. I had placed my order through the mobile app and was relieved when they brought it out only 7 minutes late. Seeing the slight bit of chaos going on around me I figured 7 minutes wasn't so bad. My food was fresh and looked great but it wasn't until I got home that I'd realized they'd forgotten my side of Shack sauce. No big deal. My food was good but I feel like it's been a little better at other locations. Next time I may dine in so I can truly judge the full experience and get a better gauge of things. All in all I'll definitely return and I'm happy to have a Shake Shack on this side of the city. read more

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I enjoy coming to this Shake Shack, especially if you can use some kind of deal it is well worth it. The burger there taste really good, and as someone who doesnt like crinkle cut fries, Shake Shack does a really good job making them taste amazing. One more thing is the shakes are also just as amazing as everything else on the menu. Only downside I will say is the price but the quality of food is up there. read more

Shake Shack Baybrook - Fast Food Near Me - Webster, Texas

Was in the mood for a veggie burger and refreshing drink on a hot day when I saw there was a shake shack near by. I ordered the veggie shack and the mango passionade (mango and passion fruit infused lemonade). The veggie burger was so good. I appreciate that the patty consists of real veggies instead of fake meat substitutes. On first glance, it looked like the patty would have been mushy but it wasn't at all. The lemonade was also delicious. I will definitely be back soon. This may be my new favorite place to get a veggie burger. read more

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Went for the first time and for some reason their card readers weren't taking my card. I ordered one shake, had no other way to pay. Ended up going inside to pay for it with apple pay, I honestly don't understand why she couldn't have taken it in the drive through. So I asked the manager and she said yes they could? This whole thing took 30 mins for me to get one drink. I got the cherry blossom shake it was alright. Not worth the 30 min wait though read more

My husband and I tried this location today. We ordered the double avocado bacon burger and shared a side of onion rings which came out to 3 onion rings a piece. We also ordered 2 small lemonade drinks. The total cost for this order was $42. The food was decent but very overpriced. read more

absolutely delicious, came in after work with family and friends, got burgers, chicken, shakes and drinks, their refreshers are absolutely amazing, the mango drink was my favorite. the burgers are to die for, just so yummy, so filling. service was quick and quiet read more

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after awhile, lettuce wraps on burgers gets old and starts feeling more like a salad than a burger. shake shack is one of the few places in the area that offers udi's gluten free buns in a fast food setting. starting off the year right with a double cheese burger, the way god intended, with a bun. the burger came out extremely hot which is appreciated . it was juicy and flavorful, and i forgot for a moment it was a gluten free bun. next time ill add pickles. fries are not in a dedicated gluten free fryer. fyi you order from a screen here when you dine in. read more

Shake Shack Baybrook - double Cheeseburger with gluten free bun - Fast Food Near Me - Webster, Texas

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My wife wanted to try the new burger joint in the Bay Area. Store was well kept, staff were friendly and they had plenty of kiosks for you to place your order. Burgers were a bit pricey and in my opinion the taste was okay. We also ordered chicken bites for the little one and when it came out they shorted us one but the waitress was very nice and quick to replace it for us. Overall it was okay, wanted to show our support. read more

Shake Shack Baybrook - Fast Food Near Me - Webster, Texas

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Me and my baby girl went to try today . I ordered the avocado burger which was good but no wow factor. My daughter did not like her burger at all. She would rather go to in n out burger.She said her burger was soggy. I didn't like the portion size for the fries.Seven dollars for Korean fries were kids menu portion. read more

Shake Shack Baybrook - Avocado Burger - Fast Food Near Me - Webster, Texas

The burger was good, but nothing really spectacular (which for the price, I think it should have been). The fries were a nice cut and plenty for the price, but I usually like mine at least warm. These weren't ice cold, but no heat could be felt at all. However, the order came out quickly and was accurate. read more

Shake Shack Baybrook - Here's what cold fries look like. - Fast Food Near Me - Webster, Texas

Why is this place so way over priced for a burger that is a 5 out of 10? Oh lord. There are so many other places that will put your burger to shame at a cheaper price. I can't justify ever and I mean ever giving you my business again. It's a shame that you charge the prices that you do. When you wake up and lower your prices you just might grow your business read more

I'm the biggest Shake Shack fan ever and was beyond excited to hear they opened one in Baybrook. Since it is relatively, the place was packed and it was hard to find a table. However, ordering is super fast and efficient due to self check out. The staff are nice, they're clean, and was surprised to see the low rating they had. My go-to favorite is the 'Shroom Burger. The fried mushroom was super crispy and the cheese just melted out. The fries were crispy and not too salty. Will forever always be my favorite fast food chain! read more

Shake Shack Baybrook - 'Shroom Burger - Fast Food Near Me - Webster, Texas

This place is a solid 3 stars. OK at best. Hamburger was a bit insipid and small. The crinkle cut fries are good but stay away from the cheese fries. The self-ordering system is a bit cumbersome and annoying. The bathrooms and the place did look clean and there is ample seating. The price tag was about $12/person. I recommend you go to Five Guys instead! read more

If you want to pay 50% more for your burger and fries, this is your place! I mean, it's a decent burger, but in this economy, nah.

Finally a Shake Shack in the Space City. Very conveniently located. The staff is friendly and restaurant is clean. Line is still very long since they just opened recently, but it moves fast with the addition of self-service kiosks. The burgers were delicious. Crispy, fresh french fries and thick and creamy shakes. Will definitely be back. read more

Shake Shack Baybrook - Double Patties Cheeseburger, Fries, Vanilla Shake - Fast Food Near Me - Webster, Texas

I really enjoy their iced custard, the best around here that I know of but the issue is the size of the cups they use to put it in. These things are minute. Come on Shake Shack, We are patiently eating read more

The food I did receive was great, however, quite literally forgot half of my food. Ordered a burger, chicken bites, fries, onion rings and only received burger and fries. read more

After 20 minutes with no drink to at sip while I waited, I noticed everyone that came in after me had been served. I asked about my order and they didn't know why it hadn't been processed. Ordered by a kiosk and given a number. No human contact and kiosk asked for a tip...burger finally came out and to my surprise, it was basically an oversized slider. Flavor was good but hardly worth the price. First and last time here read more

First time trying it in Texas but I was still hopeful that the last time trying them in NY was just a bad fluke. Unfortunately, this visit didn't change my opinion. Walking in, people were confused as to where to order. The employee said if you're paying with a card, you can order at the kiosk. We put our order in and went to get cups for water. The water dispenser was room temp - no fountain machine - so, no ice anywhere. When the food came out, fries were good but almost cold. My chicken sandwich seemed double fried. At least the lemonade was good. There was a woman who came by and asked about our experience. She was super friendly and took our trays. Sadly, I won't be going back. read more

Lousy/slow service! They shouldn't have a drive-thru if they can't handle it. I'd rather go to the location in Montrose/Minute Maid. Was stuck almost 20 mins waiting for a shake. They need to take logistics notes from Starbucks/CFA. And they didn't provide me a receipt smh read more

I love shake shack. I brought the whole fam. I usually get two burgers and a shake!

Asked for a lettuce wrapped burger and was told they didn't offer that option. When I later checked the online menu it was a clear option. I skipped the burger and just ordered. a Double burger for my husband. Got home to find the order was wrong. There was no one else in the drive thru and the dining room was practically empty. Not sure why they couldn't get his simple order right. read more

UPDATE: 5/6/2024: NOTHING FROM THEM AT ALL! This is just crazy. UPDATE- 4/30/2024: OK, the 24 hour period has come and gone, and we have not heard back from the restaurant manager after we left a voicemail for them to call us back regarding our order. We are completely dissatisfied with the food, and the service. Honestly, if this is a franchise, I would definitely get corporate involved as they are a new store in our area. They should just charge more for the food if they are going to sell you a burger, one time totally dissatisfied, definitely not going back Y'all. Never again. Burgers are meh, at best. We actually ordered through door dash and this place was a fail. We ordered 4 burgers and 4 fries (fries are crinkle cut and expensive). Some of the burgers did not have lettuce and tomato (they were supposed to have it) and the one that did have it had a single piece of lettuce and it was bad. We added bacon on one of the burgers and we didn't get bacon. One burgers had avocado added to it, they even gave us a piece of avocado peel, no change for that, thankfully! So, we do the logical thing to do, call them. Yeah - good luck. No answer and you have to leave a message for the manager and ask them to call you back in 24 hours. So they say 24 hours. Let's see what happens. Update to come! In the meantime - there are too many other better choices to go there again....it's a "no thank you" for us. read more

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This place is so hit or miss. The foods always good but the service is lack luster. Why ask(expect) a tip when the customer who just dropped 20 bucks on fries a burger and drink ask for a napkin you point and mumble "they're over there". One time I ordered food and waited about 30 mins before asking where my order was then the manager I'm assuming, demanded a receipt knowing there aren't any given at the self check out that we must use. I'll come back solely for the food but the staff needs some help. It's so frustrating. Like I completely understand this might not be a dream job but take it seriously. You'll never get ahead in life. read more

Shake Shack Baybrook - Cheese burger, fries and a dragonfruit drink. - Fast Food Near Me - Webster, Texas

Delicious. A bit on the expensive side for a plain burger but just...SO WORTH IT!!! I am coming back again and again. The burgers are $7 by the way. read more

Shake Shack Baybrook - Remnants - Fast Food Near Me - Webster, Texas

Place clean. Hamburger meat was Ok but too small for the price. HATE the self-check nonsense. For the price they can hire someone to take and process orders. Then they would not put Mayo on the burger and pointed me to packets at the supply stand. The food was slow coming out and it came in tiny paper wrappers on one tray with no plates. Is it too much to ask to have a wrapper you can lay the food on?? I literally had to hold my burger the whole time or lay it on the table. The bun on the burger was so soggy that it was coming apart. The fries were stodgy and flavorless. Two sandwiches with two drinks and one order of fries was over 40.00 with tip. And who the hell am I tipping anyway? For the price I can go be waited on and get a much better meal on real plate. I will never be back. read more

Shake Shack is always good and this location is no different. You do need to order at a kiosk, but wasn't an issue for us. Service was quick too read more

I'm not sure if the bad reviews were from when it first opened or what. But this place is fantastic. The food was really good. It's not your typical fast food price but it's also not your typical fast food and service. Burgers taste like you just got smashed burger off your grill in the backyard unlike In-N-Out that taste like it came out of a vending machine. Tyler and the other staff were way more helpful and friendly than your typical fast food place and made the experience really great. First time eating in the restaurant as well and was shocked at how clean it was. I'm not just gonna come here when I want fast food but come here when i want a good burger! read more

Food was good but expensive. Service is self order and they will text you when the food is done. Hand spun custards are really good.

Went on a Thursday at 11:15am. Choose dine in vs. drive thru. Wasn't too busy as I wanted to come once the hype died down from being a new burger spot. There were probably 2 other groups inside. We had one of the staff members welcome us in and describe the menu in detail and then directed us to next staff member to place our order. Menu consisted of burgers, veggie burgers, chicken, shakes, and drinks. We order mushroom burger and custom cheeseburger, strawberry shakes, and fries. Food was fantastic! Definitely above most fast food burger joints. Highly recommend giving them a try. read more

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I would havw given zero stars, but it wouldn't allow me. We ordered food, it was brought out, we are and didn't get our drinks. After asking multiple times for the drinks the iced tea came out, but not the shakes. After asking again and then getting a manager, he finally brought them out. He gave us nothing for our inconvenience and acted like he didn't care. Don't eat here! Service is horrible!! read more