Robert and his coworker lied to me. They said with the extra $50 my ray ban metas would be covered…read morefor a year. I asked, is there a deductible? Robert told me no. No deductible. I bought them May 31 2025 (at this La Jolla location off Girard Ave.) and on March 27 2026 the meta ray bans stopped working. Did everything I could, hard reset, the app reset but they would not turn on.
I go to my local sunglass hut and they advise me of the $120 deductible. They also advised me that I can only go to the ray ban 1's and that they don't have them. That they're most likely non existent. I specifically asked Robert what would happen if my glasses weren't around anymore and he said they'd give me the latest version. My local SH says if I want to go to the new version I'd have pay the difference and the deductible.
I paid $250 to switch to the Oakleys to see if they're any better. That's the $120+125+taxes. In less than 1 year that comes out to paying about $340 for each pair... my local SH provided me with a pamphlet that showed the deductibles, Robert did not. I placed everything in my SH bag the day I bought them and placed everything in our spare room. Receipt and all. I was never given a pamphlet. The pamphlet would have showed the deductible which would have ruined Robert's warranty extension/SH insurance sale. I went back to the date on my phones photo album and can see where the sale has been made, no pamphlet. My local one was knowledgeable and informative. Robert was not. Robert was less than truthful on the deductible and about the question if my version 1's weren't around anymore.
UPDATE: 05/05/2026
I responded to the comment of Luxottica, asking me to reach out to them for a resolution. I wonder if that comment will go away after this update.
A person named Julian reached out to me stating they want to fix this for me. He stated he was going to reach out to his boss about crediting the deductible back to me. He said he's going to ask his boss but he's got a busy schedule to he'll see when he gets back to me. Within 2 minutes, he calls me back and says he's just going "make the executive decision" and credit money back to me but that he can't credit the deductible because it's separate from their refund abilities so he's going to return the (new) Oakley glasses difference that I paid which was $5 more or less. I said, perfect (hopes are up, they're making this right). However, I asked, would this affect my Oakleys manufactures warranty if I don't have proof of purchase/ a serial number thats been actually sold? Julian said it was a good question so he's going to find out and call me back. Late in the afternoon he calls me to tell me that corporate said they actually can't return the glasses and they can't return the deductible. They had no solution for me. I asked why Luxottica bothered to comment here and request for me to go to their website, fill out their form with a bunch of questions, enter dates, receipt numbers and what not. I further asked if this is the first time Sunglass hut has ever dealt with this. Why would they put me through all of this if I left my story in the review, wrote it out again on their form they asked me to fill out and reexplained it to Julian. Julian said they just told him to figure out a solution for me. In the form it asks how I think this should be resolved. I wrote, refund the $120 that I was not informed about. They must have read that. He said he'd try again with a different angle. He calls me back and again tells me there isn't anything they can do.
I asked, why put me through another form Luxottica? Why read my comment, request more information when it's all there, I rewrite it all, you tell Julian to call me to figure out a solution, and there's no solution? Is anyone reading these comments? Is it an auto message to the 1 star reviews? Is it, add this comment to make yourselves look better?
I was promised it'd get fixed. It did not. No refund. I have the voicemail of the solution to return me the difference. But then taken back and no refund.
