I had that nightmare scenario - the water heater blew on Saturday morning during memorial day weekend. Mike really was a hero. He took care of everything from walking me through which model to buy as a replacement, then went to Lowe's to pick it up, removed the old one, installed the new one, and just like that we were better than new. And there was no holiday or weekend upcharge. A+ service from an A+ dude and an A+ local company. read more

Sewer Heroes came through for us after a DIY faucet repair went wrong over Memorial Day weekend. I was skeptical that they'd be able to get the job done after arriving in the afternoon and making a trip to the hardware store, but once they got to work it was super efficient. Mike and his team got the job done quickly and we were able to turn the water back on and use our shower again! They advised us that we'd probably have to find another vendor to help us with drywall patching after their work, but after they went to the store they found a solution with a little door/vent situation that would allow for easy access for the pipes if anything were to go wrong again. Saved us additional time and money. Definitely recommend. read more

Excellent emergency plumbing services. Professional and very trust worthy company. They took care of my home like it was their own and saved me literally a day before I had a big gathering at my house. I was confusing whether they are a plumbing company to tech company with all the equipment that was used. Super amazing guys and special thank you to Erik! read more

Bottom line: I wouldn't do business with this company again. Services provided: emergency snaking and hydro jetting Sewer Heroes performed an emergency snaking of my main sewage line. They showed up when they said they would and cleared the line. That earns them a star. From there, it went downhill. I'm addition to clearing the line, they upsold me on the hydro jetting service to clean the line because a channel had formed in it, constricting flow. They claimed this service would remove the build-up but it did not. It failed. At the time, they said it could only be removed by a pecote tool (chain device that would cost $4k) and quoted me for that service plus an additional $11k lining that they recommended. Total of $15k quote. The following week, I called a competitor because I was reluctant to drop $15k. The competitor looked at it for 10 minutes with a camera, then performed a hydro jetting service (same thing as Sewer Heroes) and the line was completely clean. Nothing else needed or pushed on me. $1.5k. The worst part of this encounter was the complete lack of ownership by the Sewer Heroes team, even when confronted with clear video evidence. They wouldn't acknowledge any of my frustration or take accountability for their subpar service. This attitude would make me very hesitant to do a larger project with them ($15k lining). What if something went wrong with that? Would they just double down and refuse to take responsibility? I understand mistakes are made or equipment doesn't work as advertised but arguing with a customer and getting defensive when you messed up is not good business. read more

Sewer Heroes - View of pipe after Sewer Heroes performed hydro jetting. Notice the build-up along the sides making it look concave. - Plumbing Near Me - Peekskill, New York

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I had a bathroom sink that was not draining (all my other sinks and bathtub were draining no problem). I called one company who sent out three techs individually on three occasions to look at. After trying to auger each time unsuccessfully they indicated part of the drywall would need to be removed for them to access the pipes - I would need to hire a separate company to do remove and repair the wall after they fixed the pipes at an additional expense. They further indicated my full stack would need to be replaced for ~$5500 (plus the wall expense). I called another well know company to look at it. I indicated what the other company indicated. Without attempting to auger the pipe and running the water on the other taps and looking at the plumbing, they indicated ~$5700 and that the full stack should also be replaced (plus wall expense as with the first one). Between these 2 companies I spent $1000 with the problem still not being resolved. I called Sewer Heroes and they came a couple of days later (working around my schedule). Within 3 minutes of arriving they were already working on the drain. They had the issue RESOLVED in 40 minutes. Cost to fix - under $200 (compared to $5500-$5700 plus wall repair expenses with the other companies). I'm not saying this would be the case for everyone since plumbing issues vary, but am I happy with Sewer Heroes based on my experience? You bet I am! read more

These guys are amazing. My waste pipe clogged and water backed out of the toilet. It was a mess! They got there super fast and fixed my problem right away. I am over the moon happy! Thank you thank you thank you. I had to add to the review... but they came day 1 and got the pipe moving. They gave me a recommendation for what needed to be done. I went with it. They came back the following day to do the rest of the work. The price I was quoted is exactly what I paid, zero games. No one was going to be home on day 2 and I felt comfortable leaving the basement open (with full access to my entire home). I got a call when they arrived, a call when they were done. Professional, polite, great people. read more

Sewer Heroes will definitely be our go-to plumber in the future. We had a clog in our main drain to the sewer line, which was causing our basement bathroom to overflow and spit out sewage. We received excellent customer services from Sewer Heroes from the moment we gave them a call. Very prompt response time, and Branden was extremely helpful and walked us through the whole issue. When he first arrived to our house, we actually had trouble finding the sewer trap. He explained there are some cases where it might be covered up by flooring due to poor design. We purchased the property last year, and obviously the plumbing was not something we looked into enough. Anyway, Branden was persistent in finding the trap rather than moving on to alternative, more expensive measures and finally discovered it hidden in a movable floor within a closet! After clearing the drain up with the snake and jet (it was pretty bad due to some "flushable" TP we bought online), he showed us via camera the terrible state our pipes were in leading to the sewers. Most likely they would break at some point in the near future, whether that be months or a couple years. It was highly recommended to reinforce the pipes which would essentially guarantee them to last another 50 years at least. There was no pressure at all, but replacing broken pipes would not only be inconvenient but cost more than double the reinforcement estimate. We decided to adhere to the recommendation, and he came by with a crew the very next morning. After about a half-day of working on the pipes (our property has a long stretch of pipes leading to the city sewers), they were done and showed us via camera the state of the new pipes. My wife and I felt very assured throughout the entire process and are very happy to know that we will not be having an issue of a burst sewer line anytime soon. They were also nice enough to clean up part of the sewage mess during the fixing, and the snake/jet initial cleaning ended up being waived/absorbed into the pipe reinforcement cost. I would highly recommend this company for plumbing issues to anyone in the vicinity. read more

We had an emergency on Christmas Eve! There was something blocking our tank causing sewage back into the house. We called and Brian (or was it Brandon? Sorry!) showed up sooner than expected. Communication was outstanding. He explained everything he was doing throughout the process. Price was reasonable despite being an emergency call. We have had bad experiences with other companies in the past and we are so glad we found Sewer Heroes. They literally saved the day! read more

Branden from Sewer Heroes and his team were amazing. The estimate and video analysis really showed what the problem was as opposed to making an intelligent guess. Having a 110+ yr old townhome in Queens you never know what has been done or updated. When we found out my sewer lines were in the 100 yr old clay condition it was no wonder we were having so many issues. They arrived on time and got the job done in an organized and efficient manner. Left the place spotless and clean and went above and beyond what my expectations were. I would recommend and hire them again if I ever have another sewer draining problem. I even signed up for the biannual service to ensure my pipes are in tip top shape. read more

We had a sewer blockage. Doug from Sewer Heroes came quickly, assessed the problem and cleared the blockage. He showed me a video of my orangeburg pipe which was deteriorating and it was very clear this pipe needed to be lined. Part of the pipe had to be dug up under the driveway because it was collapsed. His team was phenomenal! They were very professional, thorough, courteous, and neat. They left our property immaculate. You would never know major work was completed. They repaired the driveway and even replanted the flowers that needed to be moved to access the pipe for lining. I am very glad I called Sewer Heroes and highly recommend them. read more

Had our septic back up unexpected right before the holidays. called a few other companies. while waiting for those companies for hours to call back, we stumbled upon Sewer Heroes. They were at my house within 45 minutes and fixed the problem. Turned out we had a very old central line. Sewer Heroes team, Austin, Doug, Pete, Enzo, Mike and Mikey lined our central line to prevent any future back ups. They were on time, professional and worked together to get the job done. We highly recommend these guys. read more

These guys are the best Jason came within the hour he was polite friendly and efficient. I gladly paid him and he gave me a receipt with a 30 day grantee and he included his cell phone number if i had a problem. Oops after 3 days the clog was back I called Jason on Saturday morning. i felt terrible Jason was off but he arranged for one of his coworkers to come and he was there within the hour. read more

Called them feb 9th because water was backing up from the washing machine drain. They came out same day and snaked the house drain said there was grease in trap and this would made a hole but maybe not get all the grease. They left and said it should be ok maybe down the road I might have do it again. When I tried to was cloths half an hour later it backed up again. I called and they came back and they snaked it again said it was ok but that they could due a special grease cleaning for about nine hundred dollars. I told them that this seamed to be only happening with the drain pipe from the washing machine and maybe they should snake that. They said it was not that and left again I tried it and it leaked again I called back and they said they would send somebody Else the next day I then got a call as was told they could reduce the price to eight hundred. I had enough from them and decided to call a plumber I used to use years ago he came today and snaked the drain pipe from the washing machine and is working great. I would not recommend them but think they pray on older people. I gave them one star because they where curious and pleasant beware who you call read more

Had a terrific experience with Sewer Heroes. It was New Year's Eve morning and my kitchen sink was hopelessly clogged. I phoned Sewer Heroes and my positive interaction began there with a customer service person picking up and then booking me an appointment within a one hour window later that day. Plumber Douglas called me and then arrived as scheduled. Douglas was a true professional in every sense of the word. He did an exceptional job with a tough situation. I highly recommend this company. Top notch!!!! read more

We discovered a very nasty sewage leak in our basement late Saturday afternoon. A couple of hours later, Shane was there to check it out. It was a bad blockage far down the line and could not be resolved that night. But Shane and his team came back for some very long days of digging and pipe replacement and cleared up an ugly situation. Shane is extremely professional and personable and easy to work with. I would highly recommend. read more

From the time they came over to give an estimate up to the successful completion of lining our problematic main sewer line, Sewer Heroes has handled our major project with utmost professionalism, care, and outstanding quality. Mike and his team did an excellent job. After a prior video inspection, we found out that our main sewer line had a few segments where it was sagging (aka bellies). These areas became a nidus for standing water and slow drainage. One of their technicians, Doug, did a thorough evaluation during the initial visit, and went as far as doing his own video inspection. He took the time to explain the problem and discuss the possible solutions. They offered to do the job at a reasonable price. There would be no disruption to the landscape and lengthy excavations, which other contractors could not avoid. CIPP is the new trend to rehabilitating old pipes like ours and Sewer Heroes definitely have the expertise in this field. The team was efficient, knowledgeable, and hard working. They were very respectful and treated our space as if it was their own. All in all, it was a very pleasant experience hiring these guys. I highly recommend them and would definitely go to them for future projects. read more

Sewer Heroes - Inverter machine deploying the epoxy lining that would eventually become our "new" pipe - Plumbing Near Me - Peekskill, New York

Great job by Mike & Chris. They arrived within an hr, assessed the problem and solved it by blowing the lines with 3,000 lbs air pressure. Very nice, professional and polite team. Would use them again without hesitation. My only suggestion would be to apply floor protection before bringing in equipment an west booties but overall I was very satisfied. read more

We had an emergency situation on Sunday. Sewer Heroes came out quickly to help resolve the sewer back up. Chris was very thorough on explaining the situation and what our options were. Highly recommend Sewer Heroes Update 7/29 Still so beyond impressed w this company and their service! We ended up deciding to do the lining of the sewer pipe for peace of mind and to avoid costly repairs down the line. Mike and Chris both came out w three other guys on a SATURDAY am to do the work! The guys were courteous, clean (even covered our garage floor and driveway to ensure no accidents) and finished the job in 1 day. The 50 year guarantee on the product will provide a lot of comfort for years to come! Thank you guys!!! read more

Sewer Heroes were wonderful very professional got the job done in one day. I had to have the main waste pipe in my house replaced. I would recommend them to anyone. read more

Chris showed up to my front at a little before the 9 am appointment time. He then proceeded to snake my backed up sewer line. It turned out the problem was more extensive than I thought. He then showed me the condition of my sewer line through a camera. The job was more expensive than I thought at first, but well worth the price for the damage done by tree roots which had infiltrated and dislodged the clay pipes. The job was finished in 3 and one half hours. He was very polite and knowledgeable. read more

Called them for a quote and had a technician come out very fast. Had my main sewer line fixed the very next day. They did a great job and definitely will recommend. Not only did they do a great job but they discovered an issue with my water heater that saved me money. read more

Badly backed up shower drain & my snake didn't work. Got same day service from sewer heroes & Christopher was great! He took care to place tarps and was efficient and diligent - went back to truck to get smaller snake just to make sure drain was running clean. Highly recommend! read more

These guys were good. I had them snake a line with a camera and they got a good image but the lead me in the wrong direction. I digged and didn't find the pipe. Guy was nice but gave me bad info read more

I only wish I had called sooner! I had a sewer line clog on Friday and while I'm somewhat handy, I was not able to clear it with my own rooter. I had called another company but they couldn't help me either. On Saturday at 8 am, I called Sewer Heroes, and by 9am Chris showed up with a van full of equipment and a helpful, friendly attitude. We were able to test the drain lines and he ran a camera down to confirm there were no blockages remaining. Looks like I'll probably need to have a liner put in, but I'm glad Sewer Heroes was able to diagnose this before the line collapsed. Thanks Chris! read more