Al I can say is run from Seven Corners. I don't know what is going on, but I receive an email every 3 weeks with apologies and responses like I see in these reviews for a claim I filed the end of November for about $200 only Thank God. Every 3 weeks they say they will update me every 3 weeks. I am never using the travel agency that recommended them again either. However, I will not give up because of the principle. Scammers need to be held accountable... I had another claim earlier in the year for a cancelled flight using another insurance company - refund within weeks. They deal with the same issues as Seven Corners Fraud. If you are that far behind in reality, HIRE TEMPS to help you get caught up. Business 101. read more

This is a complete waste of time. Had my flight delayed 6 hours, they came up with a reason, (it wasn't 12 hours) to deny my claim but this is after weeks of being asked to resubmit the same claim forms several times. Customer service bordered on rude and unhelpful. Do NOT spend the money with this group. There are better travel insurance groups out there. read more

Claim # 14118931 I purchased travel claim for my mother on a visitor visa for 6 months.. I paid approx $500 to seven corner. Nearly she was leaving she got swelling in legs and we visited general doctor and paid $150 After raising a claim and wait over 5 months and spending lots of time in followup, finally my claim is denied saying pre-existing illness. I don't understand, how its pre-existing when she visited only once after 6 months almost when she as finally leaving from the country. I paid $500 + $150 = $650 for nothing. Big NO to seven corner.. Worst service and you are good for nothing. Anukool 401-626-8776 read more

Absolutely terrible customer service. I filed a claim in July and have yet to get a payment. I've called multiple times and each time am told "a couple more weeks" and that they'll "escalate" my claim. No communication. I feel that this company is a scam. I will keep on them, but may have to file a formal complaint with the Better Business Bureau and my State General Attorney. read more

This is a complete waste of money in terms of travel insurance. Like most bottom-rung insurers they will likely deny most claims. My mother was delayed and missed a connecting flight so they claimed the coverage would only provide $100.00 for reimbursable expenses, excluding the cost of a replacement flight. The cost of the policy was $50.00 which was meant to cover "trip delays". The really misleading part was that the policy covered the costs of replacement flights arising from "missed connections". But that coverage was only if the itinerary was part of a tour or cruise. This was not disclosed when the insurance was purchased. In this case, we weren't even speaking of a substantial cost, they denied coverage for approximately $300.00 for the later flight my mother had to take. STAY AWAY!!!!! PS- I responded to the message below and they just doubled down on the scam claiming they would cover meal replacements at an airport but no coverage for the $212.00 for the replacement flight (I only add this because it was not a substantial or exhorbitant claim). Don't bother with this insurance, they will make you pay a $50 premium to cover a $10.00 sandwich at an airport if you are delayed. read more

Will change denial reasons repeatedly, after proven false. Then go back to the original denial reason, that you already debunked 7 months prior! Now I get to re-submit all the documents showing I told them I had other policies again, and again, and again! For the last 7 months, Seven Corners has denied me based on the belief that I returned items. After 2 independent investigations through G4S and Optima, 3 way phone calls with Amazon, and hours of going through each and every item they believed was returned sending an additional 72 pages of proof on top of the original 90. Seven Corners just today, after 7 months of this being Seven Corners only denial reason, re-denied me. Of course not on anything returned because I've proven that, but they reverted to the original denial letter that claimed I had other providers that I did not tell them about. This was despite the fact that I have ALREADY proven THAT was false. I provided emails, investigation contacts, phone calls...you name it. I easily showed that from day one I had multiple policies through my emails and initial claim (I had 14 checked bags). On the initial claim report I listed that I had at least another policy (there is only room for 1). So, I then sent them each policy name, policy number, and their contact number. I gave them G4S's investigators number who was doing an investigation with AMEX..so again, they knew I had other carriers. This was given BEFORE they made a decision the FIRST time. There is absolutely no reason, no sane person, could possibly misinterpret me as trying to conceal I had other policies! None. So, when they first claimed this in the initial denial, I showed them stacks of documentation, showing otherwise. That's when they changed their denial reason to items being returned. NOW, after 7 months of using that denial reason, were back to step 1! It's absolutely maddening how they can this to people ethically. Not to mention, it's completely illegal. Horrible, unethical company..STAY FAR AWAY! 4RTL19-AOS-12150 read more

Absolutely terrible! Don't give them your money!! Absolutely terrible! I filed a claim back at the beginning of December with all the images needed, even bought the "Cancel for any reason", since we didn't know what was happening with the pandemic. I bought the John Hancock Agency Silver Plan. I called roughly 30days after to see the status and they apologized and said that they were actually running on a 52day turn around, so I gave them a little leeway. But then, I get an email in MARCH about needing additional images, so I sent them in AGAIN. I called to see how long it would take, they said an additional 30days from when I sent in those additional images. (I even highlighted the bank statements to dummy proof it). I was told it should be resolved by April 13th, it's now April 29th. I only just got off the phone once more and they said they will make a note to "expidite" my claim, so an ADDITIONAL 7 working days. This is ridiculous!!! This is such a fraud of a company. I just got back from a trip and I had unfortunately purchased insurance through them for it. That was before I was going through this claim process. I'm so thankful that I didn't have to make a claim. I will NEVER do business with them again. Go elsewhere! I'm having this much trouble on a claim that is less then $600 and I purchased "cancel for any reason". I'd hate to see how they dismiss people that bought the insurance and had a tragedy occur. read more

I travel internationally often and dealing with Seven Corners Travel Insurance was one of the biggest nightmare I have had. We had to fly home early (trip interruption) because our daughter had a medical emergency. I called Seven Corners from abroad and was told to buy "comparable/like" airline tickets home and to submit all claims when we returned to the US. Upon returning, I filed all the paperwork and submitted everything they asked for. The only time Seven Corners responded was when I reached out to them. On average, it took two months for them to respond. When they did, they inundated us with additional paperwork and forms. I filled out and supplied everything they requested, and the response was always them asking for more paperwork and forms. It took a year for them to deny the claim. Even after I appealed the decision, they used loopholes to deny coverage, including reimbursing us for our return flight home. read more

Bought a "cancel for any reason" travel package. Had to end our trip early due to Corona Virus travel restrictions and cancelled flights. They took over a month to review our claim, never answered the phone and rejected it anyway. Look elsewhere for travel insurance. read more

I am generously giving the John Hancock policy sold through Seven Corners one star (JH didn't even earn that). I paid for a rather expensive CFAR policy hoping that I would never use it. Unfortunately I had a medical situation (documented by MD) and couldn't travel. I filed a claim with JH and FOUR months (staffing issues-not my problem) later they denied payment for lack of documentation of diagnosis and lodging payment. I resolved their bogus medical documentation claim. They refused payment on the lodging because they wanted a credit card or bank statement. Unfortunately I paid via wire transfer and JH wouldn't accept proof of payment of the lodging using a paid receipt from the safari operators although the JH website states "travel supplier invoice" as acceptable (JH website used this as an example). Bait and switch, bogus advertising or whatever, all I can say is NEVER USE JOHN HANCOCK for travel insurance-my opinion of Seven Corners is still developing. You can verify this info by checking out JohnHancocktravel.com. file a claim, click on document reference guide. JH is a scam operation, they don't honor their own website claims. RUN, DO NOT WALK !!! there are better and more responsible companies. read more

OK ... they didn't handle matters well for me in the first contact with customer service. BUT, I have to give them a thumbs up for correcting issues and and good service in the end. While we all make mistakes from time to time, it's how we respond in the end that counts. Mea culpa for the rough first review. Appreciate the professional followup read more

in Dec. 2018 I was super sick in San Francisco, CA and called Seven Corners to go to a medical center within their coverage. The person I talked to on the phone misled me and advised me to go to the emergency room at a medical center nearby saying that Seven Corners would cover it. I asked many many times to the person on the phone if they were sure my insurance policy would cover that type of visit and they say YES, it would. In August 2019, I get an email saying my claims have been paid - which made sense since that is what I told over the phone. However, in January 2020, I get an email from the medical center that I have an outstanding balance of over 2000 USD. The only evidence I have is the call and a witness of the call - however, Seven Corners' has deleted the recording and won't come through. Do not use Seven Corners - They told me they would cover my medical visit many times over the phone only to find out a year later, and even after getting email that they have paid my claims, that I have medical debt that they refuse to take care of. read more

This was literally the worst experience ever. I filed a claim for getting COVID back in July on a trip - was planning to stay with friends but obviously could not when I tested positive. So I booked a hotel room and called Seven Corners to check on what my benefits were, they said it would be covered up to $1,000. Have spent the next 6 months on hold, emailing, and talking to various unhelpful customer service representatives. Each one has a different opinion and each time I'm missing something else or I should just wait a week and call back then. Seems like a deliberate and obvious scam - everything is insured allegedly until you actually file a claim. I bought a round-trip cancel for any reason policy and specifically checked that it would cover a hotel room for isolation if I got COVID. read more

The worse health insurance ever! usually, I am not writing bad reviews, this is my first one. I am an international student that did my health insurance with them for the last 3 semesters. each time that I needed a doctor or emergency I called them before going to make sure I am going to the right place. after a while, I am getting calls from the hospital about the payment because Seven Corners refuse to pay because they claim that I need to prove that I was a student at that time. so as you imagine, I did send a prove (what they asked for) and still, I have all this problem with them! definitely, it will be the last semester for me with them! read more

When looking at travel insurers make sure you only pay attention to reviews where claims were filed. We had a flight cancelled from Atlanta to Asheville NC after we'd been traveling for 28 hours straight from Germany. They rebooked our family of 5 all on separate flights over the course of two separate days including my 8 year old. It wasn't an option for her to fly alone. There was not a single rental car available in a 30 mile radius for drop off in Asheville so we hired a very expensive Uber. In my claim I made clear that we were not expecting full reimbursement but did expect some kind of relief. Maybe fair market value of a rental car driven 200 miles (even though none were available). They denied our claim because they only cover "local" transportation. How in the world am I supposed to get home from Germany using only local transportation?? I guess they expected us to stay in Atlanta and fly one by one back to Asheville over two days with my 8 and 12 year olds by themselves. I'll never use this company again and will happily tell anyone who brings up the subject of travel insurance about my experience. Save your money...you may need it for "non-local" transporation. read more

Very affordable policy and was happy with the communication I received when bag stolen abroad. Didn't need to use health insurance but liked having. I filed a claim with a police report for a bag with ipad/ebook/wallet and some clothes that was stolen. They've been trash. With a missed connection I've been asking for help with I lack good enough documentation? Spoiler- they won't reimburse on technology, and you won't find out clear info on what your policy covers until your claim is processed. They advised me to re-purchase what was stolen, to send receipts then they'd review reimbursement. ?! I did reluctantly. Its a janky way to do business and I lost $2k of items and their processing gave me $100 this last week (again this is 4.5 months after submitting all forms requested, and almost 10 months after theft). The practicality of trying to replace 2k of stolen items only to receive 5% from insurance is insulting. My renters insurance when I had things stolen was not this scummy, compensating me for items lost with depreciation, check received within 60 days of theft. Seven corners took more than 4 months to review my claims (said would be MAX 45 DAYS. I know its COVID, that is obviously fine but doesn't seem to be the only issue. My incident occurred in November, well before covid, I began filing claims then, just couldn't repurchase items until later.) I'm just upset because I've had to call back 4 times in the past four months when dates they promised went by. The policy of replacing your items then asking them to reimburse you is wild to me, and unlike any other insurance I've used. The bag was stolen in November but I couldn't replace items abroad, so months passed between incident and replacement, and now resolution was 5% of losses. Not worth my time spent abroad getting police reports/calling/filling out forms etc. Find another, this is trash. read more

This company has not responded to our requested claim. They sold us trip cancellation and trip interruption insurance for $800+ and we our trip was cut short because India, Bhutan, and Nepal closed their borders, airports, and tourist sites on March 25 with only two days notice. We had to get a new flight home as fast as possible and barely got out of there. We had paid for our trip completely and now they are saying it is not covered because Covid 19 wasn't listed. Of course it wasn't, it was never heard of. Quarantine was listed and the whole country was under quarantine. They are trying to get out of paying and it is a scam.. read more

Complete waste of money. Every single claim I submit, they have an excuse as to why they cannot reimburse me. Baggage delay? Nope. Medical claim? Nope. Lost items? Nope. What is the point of dishing out the money for travel insurance for them to just pull random excuses from thin air as to why they aren't covered? And it's not like I had the cheapest insurance that they offer; I bought the RoundTrip Choice Elite package, which is supposed to have "excellent protection" and is the most expensive out of the ones they offer. I will never recommend Seven Corners to anyone. read more

We purchased an insurance policy for a trip to Bali. Due to the virus, the airline has cancelled the flight from SFO to Hong Kong. (Cathay Pacific). Hong Kong has closed it's borders to all foreigners. The US and California are on lockdown Plus, the State Dept. has issued a LEVEL 4 warning regarding not to travel. I provided this documentation to them. They REFUSED to issue a refund. I will complain to the BBB and to Squaremouth. This place is NO good. DO NOT purchase any policy from them. read more

This is the worst company I have ever dealt with. I work in insurance and I want everyone to know the story behind this company. You will be seeing them on the news shortly as well. I will not stop until they do the right thing. We purchased trip insurance with cancel for any reason. On october 6th we woke up and a historic storm for the region a cat 4 hurricane delta was headed directly for cancun airport later that day. Our flight was the last flight in, and the airport was closing at 5. All resorts were evacuating inland and we would have been stuck in the middle of the storm forced to stay at the airport. To mitigate loss and protect our family we cancelled. This is what you are suppose to do, you make sure a loss doesn't get worse by mitigating damage for the insurance company. However, this company wanted us to put our lives in danger for this to pay. How sane is that? How completely awful of a message for a company to send than telling a family they should have put their lives at risks, in order for them to do anything. This company is truly the epitome of the worst things in this country and the individuals that stand by and work for such a shameful company are just as much to blame. I will not stop until this companies awful reputation and practices are clearly known by every professional in the travel industry, every prospective client, and every citizen. Headquartered in Indiana, I will be taking out advertisements in the paper, contacting local news stations, and running billboards in their hometown exposing them. Stay tuned. read more

seems a good company from the website but claims service is horrific. I'm 6 weeks into submitting a claim and not paid. Claim is for my mother's confinement to hospice and ultimate death. This is why I cancelled my trip. I've provided ample evidence that she was in hospice and even her death certificate. They no longer respond to my requests for what more do they need! most frustrating at first is that they provide no information along the way. Claims appear to go into black hole. I don't have much experience with travel insurance and this is my first claim but there have to be better providers. this company is the pits. -update- I connected with Julie who responded to review and she sorted everything out. Claim paid so I am satisfied. Shame I had to go to social media to get response and satisfaction, but she did come through. Thank you. Seven Corners does need to work on its systems as they do not communicate well. Emails can be generated saying the claim has been accepted, is being reviewed, is in process, etc. these can all be automated giving the customer the feeling something is happening. A little communication goes a long way in providing customer service. read more

My wife and I had planned to travel to Greece in April 2020 and to England in June 2020. Due to the COVID 19 pandemic both trips were cancelled and fees and deposits were refunded. I had purchased travel insurance for the trip to Greece from Travelex and I had purchased travel insurance for the trip to England from Seven Corners. When I notified Travelex of the trip cancellation, the company immediately cancelled the policy and refunded the premium. When I notified Seven Corners of the trip cancellation, they refused to refund any of the premium. My wife and I travel frequently and I had purchased travel insurance from Seven Corners in the past, although I have never had a claim with them. I suspect any claim filed with Seven Corners would be very difficult to collect. I will not insure another trip with Seven Corners, and I recommend that other travelers do the same. read more

My trip got cancelled to another country, it was New Years and I was going to visit my family. Since I got a ticket at OneTravel which is a third party, they already chose this insurance company, I didn't choose. Of course I paid for insurance but I had to pay another $1200 to rebook for next day...I already paid $900 a few months go for the original flight. The airline couldn't find my tickets...so yes I paid $1200 just for one way flight. So I claimed and sent documentation but this terrible insurance company declined my claim...$1200??? Not even $100?? I wish they gave me the money for what I've paid for their insurance. Terrible company. My claim number is 4832901 if you (seven corners) are seeing this...please review it again this is ridiculous. I only downloaded this app to say this. read more

After 3 months of attempting to appeal a Claim they denied, but the Travel Company accepted, once again they came back with a denial. This company is inconsistent, unprofessional and a waste of money. DO NOT PURCHASE THEIR INSURANCE read more

Weaseled out of reimbursing me for my airfare. It isn't my fault the foreign airline went bankrupt. They want me to go dispute the charges with my credit card's issuer knowing full well the issuing bank will not honor such a dispute. I'm out THOUSANDS OF DOLLARS because of these deadbeats. NEVER AGAIN. read more

Seven Corners is a scam. Please do not buy insurance from this company. My husband and I deeply regret doing so. It has been 4 months since we submitted all proper paperwork for a lost bag claim. It's clear Seven Corners' strategy is wear you down so much that you'll give up on getting your rightful claim. read more

Certificate: 1LSEC18-103302 Seven Corners delay paying claims and can give you lot of trouble. I purchased Seven Corners for a one-year coverage in the USA. Unfortunately, I had to to use medical assistance for me and my family. However, Seven Corners denied the payment of all my claims since the middle of this year because of lack of medical records, but did not inform me about this. The result is that now I have many bills arriving home. Last week I found out that I could send the medical records myself (and not using their system that does not work well). Although I have sent them directly the medical records last week, they said they will still take 30 days to process them. However, the claims are very old. The problem is that I am returning to my home country next month, and I cannot pay the full bills. Although I explained to Seven Corners all these problems, they did not accept to speed up the review of my (old) claims, even having the full documentation. So, because of Seven Corners I am now in a really difficult situation. read more

Seven Corners doesn't even deserve a 1 star rating. Their customer service (chat, phone, email) is sub par. And they do not honor their policy commitments. We purchased the Seven Corners "Round Trip Choice" plan with Cancel for Any Reason. When we decided we had to cancel our trip, we contacted Seven Corners to get the claim paperwork as we could not get this through their website. We were initially sent the wrong paperwork - and if I had not reviewed the forms in detail - we would have filed the wrong claim. But, I did figure it out and asked again to get the correct claims forms. In addition, the plan documentation is quite fuzzy - you must ask specific questions to determine what you need to file the claim - and when the claim must be filed by. For example, the plan documentation states a Cancel for Any Reason Claim must be filed -2- days in advance of the start of your trip. So, if you happen to live in San Francisco and your trip starts on a Friday at 5pm, one would assume they must file by the prior Wednesday before 5pm. WRONG. After numerous calls and chats, we finally learned that you must file a Cancel for Any Reason by 12:01 Eastern time (EST, EDT), which means you would to file your claim -3- days prior to your Friday 5pm departure - by 8:01pm Pacific time on Tuesday. Getting this information from the Customer Service Rep is like having a root canal without getting numb first - very painful and time consuming. They offer no information unless you happen to ask the correct question. Having filed the claim and all kinds of paperwork, we waited to hear back form Seven Corners. Indeed, we received confirmation from DocuSign that Seven Corners had received our claim. But trying to chat via their website, or talk to a rep (who have no idea what they are talking about) we are left hanging. Now, almost 2 months later - we still can not find out what is happening with our claim. And it appears we may be out close to $5,000. Beware - stay away from Seven Corners. read more

I got seven corners insurance for my mom. I found this insurance company to be very inefficient. Unfortunately, during my mom's stay in the US she needed some physiotherapy. I filed a claim with seven corners and now we are going on with the 7th month without the claim being resolved. Seven corners keep putting the claim in some review, first it was medical review, then something else, now they they say they are in a carrier review or something. No idea what is all that means. In the meanwhile, I keep getting threatening calls from the service provider to pay the medical bills for their service. Seven corners asked me not to pay them till the claim is resolved. I don't know how long this will go on. Very frustrating experience dealing with this claim. read more

Still can't get Seven Corners to respond to email on claim. Word to the wise this company doesn't seem on the up and up. MasterCard and Our Bank are now getting involved because of lack of response. read more

I received an email from Seven Corners offering to move my date for one year which will allow for rescheduling. I am very appreciative and wish I did not have to go through so many avenues to get it corrected since it was not own choice. Please update your agents and policies. Thank you Seven Corners!!! read more

Claim in since 12/7/2018, everytime i submit a document that they ask for, they quickly realize that they need other documents so the game stays on of getting you discouraged and eventually giving up. When I finally provided everything so far according to them, they said that they need to contact the clinic where i was treated so thats taking a few days now!! and i am not sure what they are going to come back with in terms of additional documents or requests. They just dont honor their side of the bargain. Stay away. read more

I got my visitors insurance for my parents and paid around 1500$ for 6 months and I was in a situation to visit the doctors for my parents and no where they accepted which is ok because I felt that I can pay and claim it. When I submitted for the claim, None of them were accepted and they were keep denied saying that we wont get it covered. I spent around 1300$ for the visit including all. Please don't go with them for parents insurance. Look for other insurance company. I have to give atleast one star to give my review. read more

Bad service. My father had to refill his prescription because he run out of his medication. We needed to go to a doctor to get the authorization. The claim for reimbursement of the refill and doctor visit was denied. I paid US890 for the travel insurance. read more

For almost 12 months i have been in contact with this company for a $300-400 hospital bill. Part of my claim was rejected because their travel insurance doesn't cover really any losses or costs (taxi, hotel, ticket modification etc) related to an illness during your trip (which would be the definition of a travel insurance), but they only cover medical expenses. But my hospital bill is still not refunded, I don't get real answers from their customer service, and i cannot even access my account anymore online to see progresses, documents, anything. Please asap advise when you refund the hospital bill (i have sent all requested documents moths ago) read more

I have this insurance as an au-pair in the USA. I had to visit a doctor because of a sudden disease in Washington DC. We called the number on my insurance card to find out where is the closest urgent care center, but both of which were recommended us didn´t wanna accept Seven Corners, so we had to pay out of our pocket. When I claimed the money later (with all those receipts and everything!) they rejected all the claims because, as someone wrote here already, "they were unable to get information from the providers". The second time I needed to visit urgent care in New Hampshire, they accepted Seven Corners, but after 1 month the urgent care center sent me the statement with no cover by Seven Corners. Thanks very much for such insurance!! read more

Been trying to get in contact with Seven Corners for months regarding a claims I have. I bought the plan, "Cover America Gold" - but the gold was gilded. This plan has been nothing but a disappointment. Mom was admitted for a UTI- which seven corners claimed was related to a pre-existing condition hence non of the bills were paid.. at this point i have just let it go and have the bills go to collections... you cant even file a Department of Insurance complaint since they're covering non-US citizens... I hope Seven corners cleans up their act at some point read more

Honestly, I've had an excellent experience working with Seven Corners. Before buying the policy, I was skeptical to purchase it given all the negative feedback I read. But I had 3 incidents so far this year and they've got me covered. The way to go about this is as follows: 1) BEFORE getting your medical treatment/visit, ask them who are they affiliated with in your area/zip code. email their support unit on assist @ sevencorners.com 2) DURING: you can use one of their affiliates on the list, they're generally good doctors/hospitals. 3) AFTER: if you are using one of their affiliates, they will coordinate directly for the paper work. They will settle their part of the payment directly. Otherwise, if you're not using one of their affiliates, you need to make sure you submit a "Medical Form" with ALL supporting documents. Your payment gets processed within 5 weeks. Their online portal is clear and well done. Their call center is always helpful too. Hope this helps! read more

Filed a claim 8 months ago and still pending. This was an ordinary, covered expense through a direct network provider. The hospital's international billing department was not able to get a response from seven corners after trying many mediums. I had to do all the legwork while sick. I went to that hospital and paid extra in cash because it was a "Direct Partner". When Seven Corners plans were underwritten by Leeds, not UnitedHealth, it worked fine. Now, it is a disaster. After being a client of seven corners for several years I have finally switched to WorldNomads. I will happily join a class action lawsuit when these clowns finally get what they deserve. read more

I have gotten seven corner coverage for travels to canada multiple times. The last time we were there my son came down with a pneumonia and we had to use emergency treatment. The hospital wanted me to pay upfront which i did. I filed on line by uploading the claim form. It took them 2 weeks to show it online that it was been received. And upon calling them they said the processing time is at least 60 days. I don't think this is a good start. I am thinking, they wouldn't let me be late for the premium for more than a week. From what i read on yelp, they are just interested in collecting premiums and holding their side of the coin. I also read some reviews where the author claims satisfaction without actually having gone through the process of a claim This is rip-off money pit interested in selling unkept trust to anxious insurance clients. read more