Cancel

    Open app

    Search

    Hometown Insurance

    3.7 (6 reviews)
    Closed 8:00 am - 5:00 pm

    Get a quote

    You can now request a quote from this business directly from Yelp

    Services - Hometown Insurance

    Car and truck insurance

    Life insurance

    Motorcycle insurance

    4 More Services

    Homeowner or property

    RV insurance

    Vehicle

    Boats and watercraft insurance

    Hometown Insurance Photos

    You might also consider

    Recommended Reviews - Hometown Insurance

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Hometown Insurance

    You might also consider

    Allstate Insurance: Darrell Frye - Allstate Insurance

    Allstate Insurance: Darrell Frye

    (3 reviews)

    Broad Ripple

    Darrell, I hope you see this. Your professionalism is unnerving at best. When someone is giving…read moreyou their business, you are extremely nice up front. You answer questions, give feedback, etc. but as soon as you have them locked it, those communications cease. Maybe that's the problem with Allstate in general, going through agents to get anything done, and trusting them to be the liaison they are....my fault. You get upset that someone requests a change, you think you know more about that person, belittle them, and justify it by declaring that the expertise and knowledge that you and your office have on this matter trumps any sort of request made by the client giving you their money. I requested a cancellation of my policy on 7/10. Whenever someone cancels anything, one would assume you get a confirmation of that cancellation. Apparently not, unless you ask for it. Shame on me for not knowing that. When I called back on 7/11 to request that confirmation be sent to me for my records, I get the other Darrell that these raving 1 star reviews of your 2.9-star agency rating have been talking about over the last couple of years. You say people trust you, take a hard look at that. Yes, I get it, you're losing money because someone requested to cancel their policy...suck it up champ, that's life...you'll be fine, I promise. That does not give you the right to yell at someone over the phone, tell them they should have known the process on requesting confirmation of canceling, and explain to them that because you're the expert on this matter, that they have no voice and their opinion doesn't matter. My advice to you is to check your attitude. It's pretty bad and doesn't communicate or emulate the mission of Allstate. The 800 reps are extremely nice, take a lesson from them. Your terrible customer service and attitude towards those that have questions or wish to make changes is awful and does a disservice to the entire organization you work for. If I were your boss, you'd be fired on the spot. I've been with Allstate for the last 4-5 year, with your office for the last 2&1/2 years and can say with the utmost clarity that your customer service is the worst I've experienced. I would encourage anyone who reads this to truly reconsider. I have nothing against Allstate, I think they are a great organization, but you sir, are the reason why I, my family, friends, neighbors and anyone else I can talk to about you will never work with Allstate. It's because of YOU!

    Darrell was able to help me out in a situation that many others had no reasonable solution. He…read morewas extremely pleasant and professional. I'm very glad that I found him, and am so glad to have an actual person to speak with instead of an 800 number. He has taken care of me very well and feel very comfortable with my coverage and service.

    Hometown Insurance - lifeinsurance - Updated May 2026

    Loading...
    Loading...
    Loading...