This is why I don't recommend this place for car insurance because if you have 2 accidents that were NOT YOUR FAULT THEY WILL DROP YOU SO DAMN FAST!! read more

If I could give a negative five-star review, I would. This has been the worst experience I've ever had with an insurance company. Their commercials may be entertaining, but don't be fooled--everything seems fine until you actually need their help. After my accident with a deer, I was informed that my policy included 30 days of car rental coverage. However, the body shop told me that the part needed for my car was on indefinite backorder. When I reached out to my insurance company, they simply reminded me that I would be responsible for the rental costs once the 30 days were up--no exceptions, no flexibility. So I had no vehicle for two of the three months while my car was being repaired. To make matters worse, the deer hit my front bumper and front tire area, yet they refused to cover the cost of replacing the damaged tire, claiming it wasn't part of the accident. How does that make any sense when it's the only tire that was damaged in the exact spot of impact? This company does everything possible to avoid paying claims and making things right for their customers. It's clear they prioritize their profits over their policyholders. I regret ever signing up with them, and if I never see one of their commercials again, it'll be too soon. read more

Being conscientious, I called Progressive because of damage I found (ironically, 2 incidents, same trip, June, 2025) on a car rental; but when I called the Turo owner, he dismissed both as already having been on the car before I rented it. Nevertheless, Progressive refused to remove these 2 claims from my record, doubling quotes from other companies: even though both claims had been immediately canceled; and nothing was done (no adjuster, no repairs, no pay outs.) Worse, it took 3 DAYS, 1/7 - evening of 1/9/26, to get a call back from a supervisor and find out what was going on with those 2 claims. After 8+ calls for 3 days, I was continually referred back to the original claims adjuster, Teresa (left messages/could not reach a live person) who finally called back day 3, and said she couldn't do anything about it. Same with the supervisor, Chris Mcrory: the first person to explain the 2 claims (via message 3 days later.) Anyone from the claims department should have had access to and the ability to answer my questions, as well as remove the claims from my record, since they had been immediately canceled. Lastly, GEICO's second quote (which doubled after they found the 2 claims that damaged my record) was still $426 cheaper than Progressive's, where I had auto bundled with homeowners. I am extremely dissatisfied with Progressive's customer service; will file a complaint with the Indiana Department of Insurance; and post this review everywhere possible, so others will know how difficult it is to get claim questions and issues addressed, as well as get a fair resolution to any problems. read more

Progressive insurance should be called Regressive insurance. Nothing to do with the listed location, just the company in general. Nickel and dime a large pothole claim. There's the Dept of Insurance to contact! read more

FRAUD!! They will NOT pay your claim! My daughter got into an accident and she was at fault. Progressive refused to pay the claim. They told me she was not on the policy. But SHE WAS!! They took her off the policy. Any time I added her back, they removed her within 24 hours. My daughter never had any other accidents besides this one. They are VERY FRAUDULENT. We are getting attorneys. read more

Have had insurance thru Progressive for over 10 years. Got a quote from State Farm for exact same coverage that was less than half of what we were paying with Progressive. Also had homeowner's insurance and that increased 43% over last year. Wish I would have researched and switched from Progressive years ago..... read more

This is a reflection on the company as a hole with how they have their policies. I stopped going to progressive along time ago due to a simular situation but I figured this should of been corrected over the course of time. My friend is losing their full coverage policy due to 2 tows... which is apart of her policy... This is wrong. My friend has been with progressive for years. It is a shame the company loves to take your money but if you have to use the service you are granted you get scolded or in this case. There account is closed... I would never recommend Progressive to anybody... read more

wish I could go lower this company is awful bad pricing gouges for no services terrible payment system terrible safe driving app terrible customer support. read more

The recollection and events of my friends car accident as told by them: On August 31th 2022, I was involved in a terrible accident that almost cost me my life. A truck hauling farm equipment came from the right lane colliding with my side and dragging my car unaware they had even hit me with the back of their trailer. The driver assumed it was a curve and that's why they continued driving but there was no curve this was a two lane straight road he was just ignoring his blind spot. The man wrecked into me tearing apart the entire passenger side of my car. He finally stopped only to say it was my fault. An officer arrived and we exchanged insurance. I contacted the other party's insurance and his agent, Erica Carson from Bristol West of Hobart Indiana, proceeded to tell me they are already going to blame me for the wreck(shocked I said but the Sheriff on scene-) lady cut me off saying that the sheriffs opinion doesn't matter and doesn't count!? What?! Her reasoning was because there were no witnesses the insurance company doesn't have to pay for anything regardless of law enforcement opinion. No rental car, no money for damages, nothing even though I was the VICTIM! What am I going to do without a car? She said "Oh you can still drive that car people drive without bumpers all the time." Appalled and astonished... I couldn't believe my ears... so now I can only believe that my coffin wouldn't be covered either if I hadn't survived the collision. As a last resort and with almost no hope I called my insurance company Progressive and Chase Fentz stated that they would not spend the time to go after this assaulters insurance company. Was this really happening? Progressive was telling me they wouldn't help me? This had to be a joke. Nope not a joke instead Progressive said even though I wasn't at fault in this accident they would do NOTHING to help me because I don't have full coverage. Even with a statement from officials backing up my innocence I would still receive nothing? The report even records assailments testimony of "turning on the curve" when there WAS NO CURVE the road went straight?! So clearly they were to blame... How does this make sense? I'm beyond disgusted at this point. Was it because of my age as I'm nearing my 70s? So, they think I don't know what I'm talking about and I should just nod my head, agree and give up? This is definitely not what I hear Flo saying in all those Progressive Commercials... Man.. Flo I'm really disappointed in you. Recap: Let me get this straight, so being completely innocent as the one HIT BY ANOTHER DRIVER, you still are at fault and will receive no assistance from Progressive Car Insurance regardless? Progressive.. yes the one the only high end car insurance we all know about... who also I might add will not even come out to look at my car to investigate but instead are saying I only have front bumper damage as well and calling it a day wiping their hands??! Tell me these pictures show that I only have bumper damage? Why is this not being told to us in all of those commercial advertisements? I never knew you to tell such a fib Flo well now so long and good bye Flo and hello Miss Fib. What have we learned from this? As takeaway just know that if you're in an accident and it's someone else's fault with Progressive it's still not worth looking into. I pay almost $200 a month to receive this type of treatment? I am appalled and disgusted. Everyone needs to know who they are paying an arm and a leg for every month to receive this as "car insurance coverage". Sounding like it's not about guilt or responsibly or innocence... it's about the dollar and the amount you're willing to pay. Well what a shame and okay I hear you now Fib and no I do not want your insurance. read more

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I'm a new progressive insurance customer in the past year. I hit a dead deer on the way to the airport. I was very nervous about how Progressive was going to handle my claim. My insurance agent is Thomas. The service he has given me has been exceptional. He keeps in contact with me he is knowledgeable about my claim he uses my time wisely when he is positive. I could not be more pleased with the service he has given me. Furthermore, Progressive has been very quick about addressing my issues and dealing with my claim. If you are considering going to Progressive I highly recommend it. And, I hope you are as fortunate as I have been to get Thomas as your agent. read more

DO NOT GO WITH PROGRESSIVE INSURANCE FOR ANYTHING!!!! They will not pay anything. Got in to a fender bender with another Progressive customer and they have no intention of helping even though I have full coverage. It's been over a week and they say they are still waiting to get the other individuals recorded statement. The whole thing is being held up because the party at fault will not answer the dam phone, or that's the excuse they are going with. meanwhile out of a car... They will happily take your money then disappear when you need them. read more

Got in a small accident & needed to provide insurance. Did as such, then two-three months later after the claim was closed, we found out the claim was denied. No phone calls, emails, mail, or anything to let us know. Now I have a suspended license & am getting the run around just to talk to someone! I've had multiple numbers given to me for "help". Can't help anyone if you FORWARD your calls to VOCIEMAIL then never return their calls. Loved progressive until I actually needed to use them. DO NOT recommend & will be looking for a different provider. read more

Progressive was notified that my car was totaled in March. They claim they don't communicate with each other so they took $967 from my account and refused to refund it. When talking to customer service both the agent and the manager had ugly tones and zero empathy. I would choose ANY other insurance provider than Progressive and I have been with them for over a decade. They refuse to make it right. They have lost a loyal customer! read more

Progressive has twice now added random strangers to my insurance policy without my knowledge. Because I have auto-pay on my account they automatically pull my monthly premium out. On November 15, my insurance premium jumped from $207 to $609 from them adding some 21 year old uninsured motorist to my policy that happened to live in the same building as me. I don't know these people, there are over 200 units here. I live month to month, I cannot afford not knowing what my bill is going to be. Last time it took nearly a week to get my money back and they didn't want to give it back insisting they would just credit it to my policy. If I could afford that, then I wouldn't be paying my insurance month to month. I don't understand how it is legal to randomly add drivers to someone else's policy. Of course, then when other bills try to post a payment to my account, they are denied because Progressive done emptied my bank account. So now I have late payments with those creditors. If I could give less than 1 star I would! read more

BEWARE! I have had progressive boat insurance for 20 years and never had a claim until now. My "full coverage policy" was full of loopholes that the adjuster Jared Boyle took full advantage of, very argumentive and didn't care about my coverage. Turns out full coverage is nothing more than a myth. I post this as a warning to anyone considering doing business with them. read more

Has hit broadside by a person trying to get around traffic. Took several calls for roadside service to send out a tow truck, 4 hrs later, and in the end was told I was 100% liable because I was pulling into traffic. They also lost my car for one day because they forgot I used their roadside assistance and thought the police had towed my car. Completely disappointed with the service I received. read more

This insurance company ADDED 3 of my DEAD RELATIVES to my car insurance policy and charged me over $1000 ...for DEAD PEOPLE who have BEEN DEAD FOR ***10*** YEARS AND CANT DRIVE. I was told "this is a result of safety improvements made to ensure all licensed drivers in the residence are on the policy". After being hung up on over and over again, I was finally able to speak with a live person and was told that they ran a BMV report and ANYONE who had my home address on their drivers license was added. HOW IS THIS A PRACTICE?! I HAD TO FIGHT WITH THEM TO GET THEM TAKEN OFF AND IVE BEEN FIGHTING FOR OVER A WEEK TO GET MY $1000 back....they are so RUDE TO ME. My bank is overdrawn and I keep getting huge bank fees everyday. THEY DON't CARE ABOUT their customers. THIS IS THE ABSOLUTE WORST INSURANCE COMPANY EVER!!! They don't even deserve 1 star... read more

I was involved in a wreck and progressive is doing everything in their power to not take liability for it. This is the insurance company of the lady that rear ended me not my own insurance. Progressive is a joke and I'm paying out of pocket for a rental currently still all because they are dragging this out and telling my husband and I they are only gonna pay for the bumper when my whole front end is smashed from the lady hitting me so hard it pushed me into another vehicle. This is a joke I'm tired of getting screwed. I will not just roll over and take this. My insurance company told me progressive is known for this and we are not backing down. I'm only giving a 1 star rating because zero stars is not an option. This is the worst insurance company ever! read more

I was happy with Progressive right up until I had to actually use them. It was a tiny little fender bender that wasn't even worth reporting. But the other driver involved didn't realize that until it was too late. The other driver backed into the side of my car hitting the tire. They decided a 50/50 fault split without the current agent EVER speaking with me. Which is especially weird considering the point of impact on the side of my vehicle made it impossible to have been my fault. It's kind of impossible for me to have moved my vehicle sideways to hit anything. There was an impartial witness who saw the whole thing but yet Progressive NEVER bothered to try to call them to take their statement. There were a few more issues that I'm not going to get into. The point is, I had a very simple claim and they couldn't get it right. I'd hate to see what happens with a serious accident. read more

Made a claim to Progressive Auto Insurance on an accident that my wife had. Adjuster said that the body damage and suspension damage to vehicle did not occur at the same time. They then filed two separate claims without really informing us well that they were doing that. I hesitated to make the claim in the first place in order to not raise our rates, and now they have called us a liar, given us to at fault accidents, had to pay two deductibles, and refuse to get rid of the second claim even if I refunded the claim for body damage. Grrrr.... read more

On line auto quote was cheap. Renters insurance: not so much. Flo needs to market both or give it up. Easy to use on line system (for auto only) read more

Progressive is the worst. I was rear ended by one of their insured and since he has not responded to their calls they will not call me back and handle the claim. Its been 24 hours with no car and no start to a resolution. The representative actually told me if their insured driver doesn't call them back they will deny the claim even though he has insurance and they have the police report. She told me if I was in a hurry to call my own insurance and get it taken care of. Maybe Progressice should spend less money on FLO and have a little compassion for the injured party. ZERO STARS read more