Met this guy in a Tom Clancy rainbow six siege and he was like Hella chill! offered me insurance…read moreadvice and also gave me some good life advice. I had the honor of adding him on discord and playing with him more after that.

I have never been so disappointed. I was in an accident and got zero support. I was told to contact…read morethe other drivers insurance company, no help at all. It was 3 weeks before an "agent/adjuster" finally called me. What a joke. BUYER BEWARE! You will never get a human to speak with. It takes 20-30 minutes minimum. We dumped them. Same with homeowner insurance. A colleague was hung out to dry while everyone else were able to schedule services after a hail storm. Do not learn the hard way. Go somewhere else!!!

This is why I don't recommend this place for car insurance because if you have 2 accidents that…read morewere NOT YOUR FAULT THEY WILL DROP YOU SO DAMN FAST!!

Being conscientious, I called Progressive because of damage I found (ironically, 2 incidents, same…read moretrip, June, 2025) on a car rental; but when I called the Turo owner, he dismissed both as already having been on the car before I rented it. Nevertheless, Progressive refused to remove these 2 claims from my record, doubling quotes from other companies: even though both claims had been immediately canceled; and nothing was done (no adjuster, no repairs, no pay outs.) Worse, it took 3 DAYS, 1/7 - evening of 1/9/26, to get a call back from a supervisor and find out what was going on with those 2 claims. After 8+ calls for 3 days, I was continually referred back to the original claims adjuster, Teresa (left messages/could not reach a live person) who finally called back day 3, and said she couldn't do anything about it. Same with the supervisor, Chris Mcrory: the first person to explain the 2 claims (via message 3 days later.) Anyone from the claims department should have had access to and the ability to answer my questions, as well as remove the claims from my record, since they had been immediately canceled. Lastly, GEICO's second quote (which doubled after they found the 2 claims that damaged my record) was still $426 cheaper than Progressive's, where I had auto bundled with homeowners. I am extremely dissatisfied with Progressive's customer service; will file a complaint with the Indiana Department of Insurance; and post this review everywhere possible, so others will know how difficult it is to get claim questions and issues addressed, as well as get a fair resolution to any problems.

My family and I have been with State Farm for over 60 yrs put together. Recently, we were so very…read moreclose to leaving State Farm...until Michelle bryant-jones stepped in. She took so much time out of her days, evenings and even late nights working everything out for us! She was extremely willing to go far and beyond to fix EVERY billing issues we were having. I'm so thankful that my family and i decided to give State Farm another chance and let Michelle work her magic! She is truly is like "A Good Neighbor "!

From the owner: At the Michelle Bryant Jones State Farm Agent office in Indianapolis, we proudly serve all of…read moreIndiana, including Marion and Hamilton counties. We offer comprehensive coverage options like Life, Home, Auto Insurance, and more to help our Good Neighbors insure what matters most. Our team is devoted to helping you choose a coverage plan that meets your insurance goals. Contact us today to discuss your insurance needs! License #: IN-3524149, IL-19434309, KY-DOI1186154, OH-1419096

Doris is such a delight! She gives personalized service and she really cares about her customers. I…read morewould recommend her agency to my friends and family

Had car troubles just as I was heading out for a commute to work. The service tech explained the…read moreETA was 9:15am but insured that they would try their best to get there earlier. Sure enough, the tech arrived at 9am. Not only was the tech prompt, she was very knowledgeable! GIRL POWER

I received EXCELLENT service from AAA. This was my first use and just received membership for…read moreChristmas. From the woman who took the initial call info over the phone to the service man who showed up - this was an unbelievably smooth transition out of a bad situation. (Run 5291 AAA) The first employee contact was a calming, patient woman who asked more than once if I was at a safe place. She walked me through the process and I could feel myself calming. Brian (emp #37 on business card) called 3 times keeping me updated on his arrival. Absolutely what I needed. He was pleasant, friendly, polite, quick and educated me on use of spare tire (courtesy of chuck hole Meridian St Indy Northside). He even checked the pressure on my remaining 3 tires and adjusted accordingly. He was my hero!

We have had this company for our car, life, home, and business insurance for the last 12+ years. We…read morefiled ONE homeowners insurance claim just this year, first time in 11 years over paying the policy (purchased home October 2014), because our house was LITERALLY HIT BY LIGHTNING and caught fire, and now yall canceling our policy!!! Despite the fact yall seriously DENIED even replacing the roof that is 100% damaged and should be replaced, and yall still canceling us! COMPANY IS NOTHING BUT SCAMMING & GREEDY. STAY AWAY FROM STATE FARM, THEY WILL NOT DO ANYTHING FOR YOU EVEN THOUGH YOU PAY THEM THOUSANDS AND THOUSANDS OF DOLLARS FOR YEARS TO COVER YOUR PROPERTY!!!!! #scammers #HorribleInsuranceCompany #StateFarmSucks #StateFarmIsAFraud #StateFarmStealsFromCustomers

Such a bad neighbor, State Farm isn't there. My dad had life insurance with them and he died May…read more15th. They sent us in circles for over a month before someone finally processed the claim. Ridiculous. We had to cover his memorial service and such. Thankfully we finally got the money to cover what we had spent. I will NEVER use them for anything.

Everything was quick and professional! Whole office in Indianapolis was great! Happy customer.read more

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Indianapolis. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Indianapolis residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Indianapolis today.

Do not use Brandon Libunao's State Farm Agency for anything. This office is incompetent and…read moreseriously lacking in clear and direct communication. On Dec 17, 2025, I requested that our car insurance be canceled on Jan 14, 2026, as we were switching agencies. I was told that would be fine and the policy end date would be added to the "notes" in our account. Unbeknownst to us, our car insurance was actually canceled on Jan 4, 2026 leaving us uninsured for 10 days until our new policy started. Wow, what stellar customer service. We only found this out after seeing a refund deposited into our bank account and then logging in to our insurance account and finding that the car insurance policy had been removed. Also, during the phone conversation on Dec 17, I requested that our renter's insurance policy be canceled on April 3, 2026. I subsequently was contacted four times between Dec 17 and March 2026, asking what I would like to do with our renter's insurance. I repeated myself every single time and was told that the end date would be added to the "notes" in our account. I called the office on April 10, 2026 and was told that the renter's insurance policy had not been canceled as requested because the manager was awaiting confirmation from me in order to cancel it. Where was that phone call, manager? The incompetence and unreliability is real. Save yourself the stress and irritation; there are SO MANY better qualified agencies available.

Brandon and his team (Nate Walker and Ryan Sagstetter) did an excellent job answering all my…read morequestions and then helping me smoothly transition from my old insurance carrier to State Farm. We are off to a great start!