I have my house and auto insurance with them. Great customer service, very quick response, knows…read morethe business very well. I highly recommend them. You won't be disappointed. They will never oversell.

Curteous and professional. I have 2 businesses 2 houses and all our autos with them. They look out…read morefor you.

This is why I don't recommend this place for car insurance because if you have 2 accidents that…read morewere NOT YOUR FAULT THEY WILL DROP YOU SO DAMN FAST!!

If I could give a negative five-star review, I would. This has been the worst experience I've ever…read morehad with an insurance company. Their commercials may be entertaining, but don't be fooled--everything seems fine until you actually need their help. After my accident with a deer, I was informed that my policy included 30 days of car rental coverage. However, the body shop told me that the part needed for my car was on indefinite backorder. When I reached out to my insurance company, they simply reminded me that I would be responsible for the rental costs once the 30 days were up--no exceptions, no flexibility. So I had no vehicle for two of the three months while my car was being repaired. To make matters worse, the deer hit my front bumper and front tire area, yet they refused to cover the cost of replacing the damaged tire, claiming it wasn't part of the accident. How does that make any sense when it's the only tire that was damaged in the exact spot of impact? This company does everything possible to avoid paying claims and making things right for their customers. It's clear they prioritize their profits over their policyholders. I regret ever signing up with them, and if I never see one of their commercials again, it'll be too soon.

My family and I have been with State Farm for over 60 yrs put together. Recently, we were so very…read moreclose to leaving State Farm...until Michelle bryant-jones stepped in. She took so much time out of her days, evenings and even late nights working everything out for us! She was extremely willing to go far and beyond to fix EVERY billing issues we were having. I'm so thankful that my family and i decided to give State Farm another chance and let Michelle work her magic! She is truly is like "A Good Neighbor "!

From the owner: At the Michelle Bryant Jones State Farm Agent office in Indianapolis, we proudly serve all of…read moreIndiana, including Marion and Hamilton counties. We offer comprehensive coverage options like Life, Home, Auto Insurance, and more to help our Good Neighbors insure what matters most. Our team is devoted to helping you choose a coverage plan that meets your insurance goals. Contact us today to discuss your insurance needs! License #: IN-3524149, IL-19434309, KY-DOI1186154, OH-1419096

Doris is such a delight! She gives personalized service and she really cares about her customers. I…read morewould recommend her agency to my friends and family

Had car troubles just as I was heading out for a commute to work. The service tech explained the…read moreETA was 9:15am but insured that they would try their best to get there earlier. Sure enough, the tech arrived at 9am. Not only was the tech prompt, she was very knowledgeable! GIRL POWER

I received EXCELLENT service from AAA. This was my first use and just received membership for…read moreChristmas. From the woman who took the initial call info over the phone to the service man who showed up - this was an unbelievably smooth transition out of a bad situation. (Run 5291 AAA) The first employee contact was a calming, patient woman who asked more than once if I was at a safe place. She walked me through the process and I could feel myself calming. Brian (emp #37 on business card) called 3 times keeping me updated on his arrival. Absolutely what I needed. He was pleasant, friendly, polite, quick and educated me on use of spare tire (courtesy of chuck hole Meridian St Indy Northside). He even checked the pressure on my remaining 3 tires and adjusted accordingly. He was my hero!

We have had this company for our car, life, home, and business insurance for the last 12+ years. We…read morefiled ONE homeowners insurance claim just this year, first time in 11 years over paying the policy (purchased home October 2014), because our house was LITERALLY HIT BY LIGHTNING and caught fire, and now yall canceling our policy!!! Despite the fact yall seriously DENIED even replacing the roof that is 100% damaged and should be replaced, and yall still canceling us! COMPANY IS NOTHING BUT SCAMMING & GREEDY. STAY AWAY FROM STATE FARM, THEY WILL NOT DO ANYTHING FOR YOU EVEN THOUGH YOU PAY THEM THOUSANDS AND THOUSANDS OF DOLLARS FOR YEARS TO COVER YOUR PROPERTY!!!!! #scammers #HorribleInsuranceCompany #StateFarmSucks #StateFarmIsAFraud #StateFarmStealsFromCustomers

Worst insurance company ever. They take forever deciding what to pay you and then when they do they…read morewant to rush you to take whatever they offer (which was inadequate). They give you seven days after the offer to take back the rental. So they have you over a barrel.

Everything was quick and professional! Whole office in Indianapolis was great! Happy customer.read more

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Indianapolis. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Indianapolis residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Indianapolis today.

Do not use Brandon Libunao's State Farm Agency for anything. This office is incompetent and…read moreseriously lacking in clear and direct communication. On Dec 17, 2025, I requested that our car insurance be canceled on Jan 14, 2026, as we were switching agencies. I was told that would be fine and the policy end date would be added to the "notes" in our account. Unbeknownst to us, our car insurance was actually canceled on Jan 4, 2026 leaving us uninsured for 10 days until our new policy started. Wow, what stellar customer service. We only found this out after seeing a refund deposited into our bank account and then logging in to our insurance account and finding that the car insurance policy had been removed. Also, during the phone conversation on Dec 17, I requested that our renter's insurance policy be canceled on April 3, 2026. I subsequently was contacted four times between Dec 17 and March 2026, asking what I would like to do with our renter's insurance. I repeated myself every single time and was told that the end date would be added to the "notes" in our account. I called the office on April 10, 2026 and was told that the renter's insurance policy had not been canceled as requested because the manager was awaiting confirmation from me in order to cancel it. Where was that phone call, manager? The incompetence and unreliability is real. Save yourself the stress and irritation; there are SO MANY better qualified agencies available.

Brandon and his team (Nate Walker and Ryan Sagstetter) did an excellent job answering all my…read morequestions and then helping me smoothly transition from my old insurance carrier to State Farm. We are off to a great start!