You always hear the bad stuff about businesses, well here is some good stuff…read more The Ruoff Mortgage team is the absolute best at what they do!!! I'm so thankful that my realtor recommended them to handle my mortgage needs for purchasing our new home, Chris Cannon, Anna and Angie are at the top of their game. Chris made everything make sense and worked to get us the best rate possible, he is a freaking miracle worker. He handled all my wife's questions with grace, Charm and patience. Backed up with the likes of Anna, who made sure we were kept in the know at all levels of this financial journey and Angie, my hero!! When it came to finding just the right insurance at the best price and no one even came close!!! If you want to right people to handle your loan This is definitely the place and if you don't use Ruoff, all I can say is you'll be missing out on a great experience.

Until I had to drop off our earnest money check for the purchase of our new home, I had no idea…read morethat this office existed in town. None! It was a boring grey day, kind of spritzing light rain outside. When I walked it, every corner of the office that I could see was absolutely buzzing with activity. Phones were ringing, people were walking around talking to each other and on their phones. For a second, I stood there soaking it in, thinking to myself that it felt like a scene from a movie where they were exaggerating all the office sounds for effect. But this was real. Anyway, I asked an employee if this was the right spot to drop off our check and she replied very kindly that it was. She took our check, some detailed information, and that was that. The woman thanked me for stopping in and I left.

I recently needed to refinance my home, and discovered friend of seven years was working with…read moreGrandview lending and was a mortgage broker, exactly who I needed. The process was simple and when I needed to present a document, it was easily explained to me what I needed. With good communication from the team at Grandview and my responses, we were able to get the refinance done in under 30 days. Thank you all so much and if I need to refinance I'm sure to come back and I recommend anybody else to use Grandview ending as well.

great experience with Durrell! highly recommend himread more

I worked with several lenders throughout my homebuying journey, but the difference with Chris Beggs…read morewas immediately clear. From day one, he was transparent about which loan options weren't available and which ones would best suit my situation. He was honest about his limitations and always clear in his communication, which helped make the underwriting process much smoother. Unlike others, there were no surprises or last-minute requests for extra documents -- everything was handled upfront. Chris truly stood out for his professionalism, guidance, and genuine dedication. I really appreciated his support every step of the way. Not to mention his Calmness despite how nervous I was! This process is already overwhelming and very stressful if you d like to Save yourself some stress and hard time just start it whith him without looking for other options.

I received the best mortgage rate on the market. Chris Beggs was outstanding to work with. He…read moreanswered my texts and calls immediately and was very helpful with all of my questions.

My husband called Monday to ask a few questions, and the senior loan officer who received the call…read moreinvited us to gather our information and meet with him Thursday, which was the first date we could. We met with Aaron S. Brown. His explanations were clear, and he gave us exactly the information we needed to proceed. He even prepared us with information we did not know to ask about, further clarifying the process. We have been working with another mortgage broker for months, jumping through hoops just to be met with further hoops. Within days of calling and minutes of meeting with a First Option representative, we accomplished more than we had after months' working with the other. Mr. Brown was very clear, knowledgeable, helpful, and polite. The day of our visit, there was a winter storm and we had car trouble which delayed us a few hours. Mr. Brown accommodated our last-minute emergency, and was still able to meet with us within minutes of our arrival at the office--no wait, no hassle, all assistance and answers. Their slogan is "The people you call first." I whole-heartedly agree.

First Option is the best! I was a first time home buyer and very clueless of the process but Jarad…read moremade it go seamlessly and answered any and all questions I had along the way. Even after my loan was processed and had been living in my home for a few months Jarad still helped me with questions I had following. I highly recommend Jarad, Brandon, Lisa and everyone else at First Option.

I'd give this company zero stars, but I have to give it at least one star so you can read about how…read morebad they are. If you are looking for a good mortgage company, then keep looking and run as fast as you can away from this company. They owed a refund check for reimburse us for overpayments made for the last six months. Looks like we'll have hire a lawyer and have the company audited to recoup our funds.

Would pay good money to give negative stars. Have been calling this company with the same issue for…read morethe past 2 weeks (called 2 years ago but dropped the issue because we got so frustrated). Every time I call I get some other recommendation of how to get the issue resolved. I even spoke to a manager who told me to directly mail documents to Freedom Mortgage in Indiana to resolve this issue. After mailing the documents, I call back to ensure they've received after tracking verified they had arrived. They say they can't find them. The next representative I spoke to who couldn't find them said I could just upload the documents. After uploading, they just send me a generic, ambiguous message saying they are working on it. Unacceptable if you have a choice, avoid this company at all costs.

Not great closing company. Came here at scheduled closing time and date but title company hadn't…read morereceived signed docs or funds from buyer. Massive waste of time. Lots of closing companies out there, try a different one. I haven't had these problems before with any other title companies, and I've worked with Lots. Investors title could have called and told me so I didn't have to drive 45 minutes up here now have to drive 45 minutes home and back up here again. BS. Why didn't they push closing? This is day one stuff for a closing company. I always use Voyager title and love their service but the buyer picked this spot, will never agree to use investors title again.

The team here is great! They helped me every step of the way, Michael was the best. Couldn't…read morerecommend them enough.