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Freedom Mortgage

1.0 (2 reviews)
Open • 8:00 am - 5:00 pm

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2 years ago

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1st Signature Lending

1st Signature Lending

(7 reviews)

Buyer Beware! I've been in the business of buying and selling homes for several years. The…read moreclosing with 1st Signature Lending was by far my worst experience. Originally slated to close on 11/22/22, we actually closed on 1/23/23. Days before our original closing, the lender realized the buyer didn't have the needed work history. I certainly don't fault the lender for the buyer's work history, but this should have been apparent weeks earlier. As our second closing date approached, the lending company failed to file the neccessary form with HUD causing yet another delay. At this point, I began guiding them every step of the way as if they'd never performed a closing with reminders like - have you schedule the appraiser? Even this wasn't enough. When they scheduled the "rush" appraisal, they still offered a full week turn around time. When I politely reached out to the appraisal company, they were able to turn things around much more quickly. The buyer's realtor had to send information they needed (all available in public records) as they didn't appear to know how or where to find it. Potentially the most frustrating part of the process was when I escalated my concerns to the VP of Lending, Matt Bridgeman. I hoped he would get involed to assist the team in the challenges. Instead he made false promises to "keep me in the loop" and "get back to me after talking to the team", but never actually returned a phone call. I would not recommend this company.

Wonderfully friendly folks, that truly care about you start to finish with your new construction…read moreloan. Cannot recommend them enough.

Freedom Mortgage - mortgagelenders - Updated May 2026

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