Would pay good money to give negative stars. Have been calling this company with the same issue for the past 2 weeks (called 2 years ago but dropped the issue because we got so frustrated). Every time I call I get some other recommendation of how to get the issue resolved. I even spoke to a manager who told me to directly mail documents to Freedom Mortgage in Indiana to resolve this issue. After mailing the documents, I call back to ensure they've received after tracking verified they had arrived. They say they can't find them. The next representative I spoke to who couldn't find them said I could just upload the documents. After uploading, they just send me a generic, ambiguous message saying they are working on it. Unacceptable if you have a choice, avoid this company at all costs. read more