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    Charles Schwab

    5.0 (1 review)
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    By appointment only

    Services - Charles Schwab

    Investment management

    Mortgage services

    Personal banking

    1 More Service

    Retirement planning

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    1 year ago

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    STAR Financial Bank

    STAR Financial Bank

    (3 reviews)

    I really wanted to like Star Financial Bank. I've been an online banker for about 15 years, but I…read morehave the occasional need for services from a brick and mortar bank. I opened checking & savings accounts at Star based on positive recommendations from family. Compared to my online bank, however, Star is just...not great. I've been disappointed since my first week as a customer when the bank cancelled my debit card twice due to suspected fraud - and I only found out when the cards were declined as I tried to pay at merchants. As a result, I am not comfortable using my Star debit card as my payment method. I would never go far from home without a backup. Since I don't use the debit card, I really don't use the account. But, I'd like to keep the account open to retain access to the brick and mortar branch...except for the FEES. If my balance is lower than $1500 and I do not use my debit card 5+ times/month, there is a $5.95 fee. There is a $37.50 overdraft fee. $7 fee if my bank statement is returned to the bank by the post office. $7 fee for paper statements. So now I just want to close my accounts, but there's a $25 account closure fee for accounts less than 180 days old. With all these fees, you'd think the customer would get SOMETHING to feel good about, an amenity or perk to offset the cost of banking with them. But, No - not compared to online banking. For instance, the interest rate on my Star Financial Bank savings account is just 0.020%... compared to 3.92% for my online savings account, and 0.10% for my online checking account! I want a bank that has my best interests in mind, that seems invested in my future and in my financial success. A bank should not charge fees because a balance is low - that's like kicking the customer while they are down. A bank should not charge fees to customers who prefer to see paper bank statements (rather than electronic). I just don't feel good about banking with Star. I'm counting down the 180 days until I can close my accounts without getting charged for doing so.

    The best on-line banking tools we have used. Friendly service, 7:00 am to 7:00 pm drive-up…read moreservice. What is not to like?

    PNC Bank

    PNC Bank

    (6 reviews)

    The drive thru atm rarely works and it's by far the most annoying and inconvenient thing, seeing…read morethat theirs not many PNC's around here.

    Merchants Square Carmel, IN branch. Horrible attitude from the manager down to the tellers. Typical…read moreBIG bank. They treat customers like they are an inconvenience to their business instead of the REASON for their business. Refused to shred some old statements and then rudely told me I was out of line for even asking. This branch has two drive through lanes but only open one even though there are often 5-6 cars lined up. I've banked with PNC for twenty-five years plus. I was with Midwest Bank and then NCB prior to PNC acquiring them. The PNC branch at Merchants Plaza has been nothing but NO. Classic big bank service and attitude. I used to do business at the branch at 21 N. Rangeline Road in Carmel before it closed. Completely different experience at the Carmel Central branch. Friendly, helpful tellers and managers. I asked to have some old paper statements shredded at Merchants Square. I used to take old statements to the Central branch and they gladly obliged. Both Merchants Square tellers got an attitude and said NO (one even got lippy), then a big guy who was some sort of self-important manager said too bad so sad. Something about legality. BS. Typical BIG bank attitude, just like on the radio commercials. Earlier this year I took some papers I needed notarized to Merchants Square. They said NO. Some lame excuse about legality again. You'll be sorry if you do business with PNC Merchants Square in Carmel.

    Charles Schwab - investing - Updated May 2026

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