SEV Laser Yorba Linda exceeded my expectations! It was my first time and Everyone was so kind and professional. I want to shout out Carla at the front desk. She was warm, so welcoming, and made me feel comfortable from the second I walked in. She answered all my questions, had a great attitude, and genuinely made the experience enjoyable. Definitely recommend! read more

I had such a great experience with nurse Melanie. From the moment I walked in, she was incredibly professional while still being so warm and friendly. What really stood out to me was how knowledgeable she is. She took the time to explain everything clearly, answer all my questions, and make sure I felt confident in the process. More than that, you can genuinely tell she cares about achieving the best possible results for you. She wasn't rushed at all and really paid attention to detail, which made a huge difference. She treated me like a friend, not just a patient, and that level of care is rare. Thank you Mel! read more

I had an appointment for a hair removal. When I made a reservation, I had to call in to make a change to come in few days earlier. The staff on the phone, male, told me the earliest they can schedule was at least 2 days from the day I made the appointment since I was a new client. So I went with the earliest date and time that was available for me and made my appointment for that date. On the day of, I came in and the front desk staff tells me, "oh your appointment was cancelled because it's too soon for the technician to see you". I had already driven for 30min to get here, took time out from my work. They had the time to call me but pretty much waited until I got there in person to tell me that they cannot. I left right away because I didn't want to waste more time away from work. Once I came back home, I called the office asking why they couldn't give me a call sooner that they cannot have me in. Their answer: "we had a technical issue so we couldn't call". Such BS. Then use your personal mobile or something to call your client. I pretty much cancelled my appointment on the spot, never returning. Clearly, the staff here are not well trained. One staff saying one thing, and the other staff telling me different response. I ended up going to a different laser removal business and they were able to have me in the day of so I don't know what their deal is not letting new clients to come in two days later from the date you make an appointment. Don't waste your time at this Yorba Linda location. read more

I've been coming here for a few times and the staff has been very sweet and helpful! However, I've noticed that even when I made appointments, I would receive texts the day of to reschedule or move me up. Recently, I told that they were going to cancel my appointment because I picked a later time. I was told that it was a company/management issue and I think it would be helpful if customers knew this were a possibility. It seems like making an appointment doesn't mean anything? I think it's strange because there is two day cancellation fee implemented and not much flexibility for customers. read more

Purchased a Groupon for 6 laser sessions for my underarms. I've done it before so knew about the pain level but the nurse Melanie was very knowledgeable and informative so if you have any questions she can definitely answer it for you. First laser sessions is free (normally $79) and they apply it when you check out. They're also doing free laser facials so I booked it for my next session. Plenty of parking and a clean modern facility! read more

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I've been twice to this location and both times I found the team at Sev professional and quick. Botox and microneedling were both new experiences for me so I was understandably nervous. The nurses and front desk made sure I was comfortable and informed about what would be best for my skin and addressed my concerns. Very happy with my results and I'll be back soon! read more

I had my first cosmetic Botox session with Melanie today, and I was very happy at the end of my service. She was so friendly, kind, and informative! She came for an in home service. She went through everything with me and provided recommendations. I had minimal pain if any! Maybe a 5 out of 10, maybe! Highly recommend services with Melanie she was great and made the service that much better. read more

They charged me a reschedule fee because the doctor gave me antibiotics the night before and I wasn't able to give them 48 hour notice. In addition, after 4 treatments I have the same hair growth as when I started. read more

Absolute worst experience at this place. The only positive thing I can say is that the front desk staff and the nurses who actually perform the laser treatments are wonderful. Unfortunately, the office manager, Cody, is rude, dismissive, and unprofessional. I have been a patient here for almost a year and am very familiar with the cancellation and no-show policy. For context, I work in medicine as an Advanced Practice Provider and understand the importance of safety protocols, patient screening, and appropriate clinical decision-making. Earlier this year, I had a cancellation voucher that was used when the office refused to perform my laser treatment because I had previously taken antibiotics. At that point, I had already been off the medication for two weeks. As a medical provider, I am well aware of which antibiotics can cause photosensitivity and increase the risk of complications with laser treatments. The antibiotic I had taken is not known to cause photosensitivity, yet they still refused to perform the treatment and used my cancellation voucher. Looking back, I feel as though I was penalized for being honest about my medical history when I should have never been put in that position in the first place. On the day of my most recent appointment, I rushed from work to make it on time. My surgical case ran a little late, but I still made every effort to get there. Once I arrived and removed my makeup, I noticed my face was extremely red and covered in a rash. Given the condition of my skin, I did not feel it was safe or appropriate to proceed with a laser treatment. Despite physically showing up for my appointment and being present in the office, I was still charged a cancellation fee for a treatment that was never performed. When I spoke with Cody about the situation, he repeatedly hid behind the 48-hour cancellation policy rather than addressing the actual circumstances. There was no attempt to listen, use common sense, or show any empathy. Instead, the conversation felt dismissive and confrontational from the start. Policies exist for people who simply don't show up or cancel at the last minute for convenience--not for patients who are physically present but have a legitimate medical reason not to undergo treatment. To make matters worse, I was also scheduled for a Brazilian treatment and had unexpectedly started my period. Upon arrival, I informed the staff that I did not want to proceed because I was actively bleeding during work ALL DAY. During my conversation with Cody, he insisted they could have still performed the treatment and claimed he knew exactly what that situation was like. As a male office manager, that comment came across as dismissive and inappropriate. Rather than listening to a patient's concerns and respecting her comfort level, he seemed more focused on defending the policy than providing reasonable customer service. What is most frustrating is that I did everything I was supposed to do. I showed up for my appointment, I was honest about my medical history, I communicated concerns about my skin condition, and I acted responsibly by not proceeding with a treatment that could have potentially irritated an already inflamed rash. Yet somehow I was still penalized. The front desk staff and nurses have always been kind and professional, and they are the only reason I continued coming here. However, the way this situation was handled by management was unacceptable. Cody's communication style is rude, dismissive, and lacking in basic customer service skills. Rather than working toward a reasonable solution, he seemed determined to enforce a policy without considering the actual facts of the situation. After nearly a year as a loyal customer, being treated this way is incredibly disappointing and has left me with a very negative impression of the practice. read more

please do not go to this location or use this company save yourself they are VERY unprofessional , unsympathetic , and do not care about their customers their techs will burn you and they will do nothing about it do not go here or use this company read more

Great first time at a SEV laser. The nurse was wonderful and it was a nice clean and inviting atmosphere. Got the YAG laser facial done and my skin looked better right after read more

SEV Laser - Laser facial - Laser Hair Removal Near Me - Yorba Linda, California

Mel is amazing! So nice and informative! She answered all my questions and was super sweet!!

I went here for the first time today, and it was super clean and the staff were really friendly. My nurse was Melanie. There were a bunch of places on Groupon, but I'm glad I chose SEV. read more

SEV Laser - waiting area - Laser Hair Removal Near Me - Yorba Linda, California

I have been going to SEV for laser facials every month since July, and my experience has always been great. The nurses were always very informative, and took their time talking me through each step they were taking which I appreciated. However, my experience yesterday was horrible and I was left with a burn on my forehead from the laser facial. The nurse seemed very rushed and careless. She forgot a few steps (taping my eyebrows and placing gauze under the eye shields). She apologized for forgetting but also made an excuse stating that sometimes it is hard to remember everything and that nurses will often miss steps. Which from my experience had not been the case up until yesterday. With that said, I understand there are times when you may forget something and that's ok. However, waking up and noticing the burn on my forehead confirmed the carelessness during the procedure and made me reluctant to go back because I don't ever want to get the same nurse. I wouldn't feel safe with her doing my laser facial. read more

SEV Laser - Burn on my forehead - Laser Hair Removal Near Me - Yorba Linda, California

The receptionist at SEV Laser is amazing! Super friendly, welcoming, and helpful from the moment I walked in. She made the whole experience smooth and stress-free. Great customer service! read more

I started getting laser hair removal for my full body at this new location and have enjoyed my experience so far. The front desk worker is always so nice and accommodating, and my last 2 sessions were decent; I feel like the nurses have been attentive to the areas that I'm getting treated and want to ensure I'm comfortable. I'm looking forward to my next session! read more

Quick shout-out to Melanie! (I believe that's her name) Had a lot of questions about laser facials and she helped me out like it was light work for her! Coming back forsure! read more

Nurse Mel and Chloe both answered all my questions about laser facials and were kind enough to walk me through how the process works. I would highly recommend them if you visit SEV Laser Yorba Linda! read more

Beautiful location and great equipment. Ask for Melanie, she is so personable and knowledgeable, she made me feel comfortable and taken care of. read more