Servpro did an amazing job on my condo for mold remediation, and their charges were very reasonable. Best of all they were extremely pleasant to work with. I felt valued as a customer even though my job was very small. I was a cash-paying customer because I had a small amount of mold in the water heater closet of an condominium which I was selling. I was in the middle of escrow, and I needed the work completed quickly. I called two different mold remediation companies to compare prices: Servpro of Tustin and Repipe1 of Irvine. It turned out Servpro was by far the winner. Repipe1 wanted twice as much money for the same job. I felt valued as a customer by Servpro. I was treated with respect and courtesy even though my job was small. In contrast, I was made to feel insignificant by Repipe1 and they seemed uninterested in gaining my business. The manager on my case, Daniel Otteson, was very professional, courteous and got the job done quickly. He was very knowledgeable. He explained the mold remediation process to me in detail and answered all my questions to my satisfaction. He kept me informed during every step of the process. The production manager, Ellie Urland, was also amazing. She promptly answered my calls and emails and was so courteous and professional. I feel fortunate to have been in their hands. I highly recommend Servpro of Tustin. They will treat you like a valued customer no matter how small your job is. read more

Absolutely terrible workers. One guy seemed special Ed. They left moist towels laying around and unnecessarily left de-humidifiers in my bathrooms due to a new leak. I put a bucket under the spout, wiped the floors and everything was dry within 30 minutes. They left the dehumidifiers in for a week and a half! read more

Hey everyone, thanks for reading. Please look elsewhere before using these mercenaries. They prey on people who are desperate for help, price gaugers, ignorant, rude, aggressive and lack basic principals. If anyone, other than ServPro, wishes to contact me for more details please DM and I will share more details on costs and what we were charged. I guarantee you will find better service and value out there. Horrible company. read more

Hector and Gilbert are 1st class in service, reliability, and making your worst nightmare more bareable. Hector took time to explain what his plan of attack was, the potential timeframe, and both gentleman took great care in handling our living space. I am so grateful to have them on our job. We have had the unfortuate experience of needing Servepro 2x and the Tustin office has been terrific. read more

We had the shower valve in upstairs guest bathroom leak. Water soaked bathroom floor and water went down wall into kitchen. We realized we had a problem when we observed water coming out of wall socket onto the counter. Insurance company sent out Servpro to begin cleanup after plumber fixed leak. Richard the lead person and his crew over the next five days used dryers on the floors and walls. They very carefully removed kitchen cabinets, dry wall, bathroom flooring and granite baseboard. They came everyday for four days to check on progress of drying. When everything was dry, they removed all equipment and cleaned all areas. I am a very satisfied customer! read more

Rudy and Edwin of ServPro were professional, knowledgeable and did what was necessary. I recommend them.

SERVPRO came to our house @ 11:30 pm on a Sunday evening when we had a leak in our kitchen. The service people were professional , knowledgeable , hardworking, personable, etc. Marvin ,a supervisor for the day crew, was simply a great worker. Art was also part of his crew. read more

We had a pipe break on Christmas eve which caused a lot of headache and stress as it affected our master and 2 bathrooms. Thankfully we called and Viri picked up the phone. She was knowledgable, supportive, and helped us understand the entire process. She even helped coordinate with other vendors. It was the best service we'd gotten all year. SO THANKFUL for VIRI! Servpro sent Hector out to our job who was fast, trustworthy, and very professional. We are very happy with their service because of him. I'd highly recommend to anyone who needs help and relief! read more

They came and dried out our floors the same night I called. They brought in the big fans and machine. Got in the floor boards and some drywall, in and under the carpets and kept the machines running a few days. Excellent service, follow through and follow up. Corey was very accommodating and supportive. read more

The team was super fast and professional. Marvin, Kristine, Brandon and Moises were all great to work with and the work was very neat and clean. Thank you! read more

When I started this review, it was after I got a call that they wanted to change my schedule for a "bigger job" and it made me feel less than important. But I cannot help but think that this company (location) has it's customer service act together because the owner called and left her cell phone number and EVERYONE has been on top of my problem with mold remediation in a rental property. It's not fun to have to juggle tenants and the loss of their bathroom for a full month but at least it's being addressed by professionals, who have exhibited a huge degree of professionalism in my and my client's crisis. read more

Yikes, had a hot water slab leak that flooded 4 rooms of carpet. Called Servpro and sent out a team to clean up the damaged carpet and padding within 30 minutes. The team worked for hours non stop. They removed all the carpeting, padding and tack strip. The brought in 8 fans and 1 humidifier, a little noisy, but better then mildew smell! I highly recommend this Servpro. This is a great company for an emergency. read more

All I can say is ...THE BEST!!! Would recommend them to anyone who would need them. Excellent staff. Thank you for making my bad situation not so bad. read more

Fantastic and quick restoration of our facility. What a reliable crew.

Serv Pro did a bad job at our home. They charged us the full estimate for five days and nothing was dried. We had to call out a second company to finish the job. Multiple, independent contractors and insurance inspectors all commented that Serv Pro did not do a good job. They also missed large wet areas of carpet, and used fans with cold air which is apparently a health hazard because it can spread mold around. read more

Marvin and Art were the best! It's never fun to have to deal with flooding, however they made the experience much less stressful. They knew what they were talking about and were very thorough. I appreciate their attention to details and taking the time to explain everything to me. They also went above and beyond by helping me with the neighbors. I hope I never have to deal with this again, however if I have to, I would not hesitate to ask Marvin and Art to help me again. Thanks for your help, guys! You are really the best in your industry. I hope your manager sees this review and appreciates everything you do for your customers during stressful times. read more

If there was a sixth star, Servpro of Tustin would certainly get mine. Had a water heater leak that caused mold in the walls between a bedroom and the bathroom. Bill Bisaha came out, gave us a great quote and took care of everything. His crew was highly professional and cared about our home. The first thing they did was move the new water heater and hook it up so we had hot water while they were fixing our home.They removed the mold and replaced drywall, wood flooring, wainscot and paint. It was - as the commercial says - "Like it never even happened!" I wouldn't use anyone else. read more

Every business has a bad day once and a while. No need to blast them with 1 star ratings over everything. But how about a bad 60 days? We're in our first few weeks home after wrapping up 37 days of displacement due to toxic black mold in our condo in Tustin. My wife was 9 months pregnant with our second child at the time the mold was discovered due to landlord/property manger negligence. We had been sick for 6 straight weeks, my pregnant wife is an asthmatic, and our toddler had a terrible rash, pink eye, and an ear infection. We don't own the condo so we were at the mercy of what company our landlord chose to remediate and renovate. They chose Servepro and we were genuinely excited that this whole thing would be made right before the birth of our daughter. Off the bat, the Servepro estimator who came out (named Dan) was very personable and seemed like he truly cared about our needs as the tenant. Work started and our landlord adamantly assured us that Servepro was chalk full of professionals who would go the extra mile and clean our home of toxic mold and the spores that have been flowing through our HVAC system for 6 months. My wife gave birth to our daughter while we were displaced and so obviously we had serious concerns about the cleanliness of our condo and the aftermath. All we wanted was to be treated with care and be given our unit back in clean shape. Our landlord lives in Chicago so he was unable to view the unit during the entire ordeal, however, we were told that Servepro "HEPA" vacuumed the entire place including our furniture, the walls, and "everything." When we returned to the unit on August 7th 2016, the day after they finished the job, it was filthy! There was no scheduled clean up service still on the horizon, the job was done. Not only did we walk into a condo covered with thick dust and the same disgusting insulation on the now supposedly cleaned out HVAC system, we were promised that a technician would come do a walk through and make sure the unit was swept out and things were made right. To be honest, we were just happy to be home and resorted to hiring a cleaning company to get things up to speed so we could focus on our newborn daughter. Life was back to normal and even though it wasn't a perfect experience, the episode was over and we'd be moving on right? Wrong. Instead, we now have a technician coming tomorrow to check out the soaking wet wood that is peeling where the renovation took place and there are still staples in our ceiling, and marks all over our white walls because Servepro tradesmen were careless. In the meantime, I am having to convince my landlord to take responsibility for the negligence and pay for my couches to be steam cleaned, our mattress to be steam cleaned, and our carpets to be steam cleaned because the HEPA vac clearly wasn't done and mold spores could easily be still enjoying life all over our mattress, couch and carpets. As someone who lives and works in Tustin, it's disappointing to see that this is the way a local business cares for it's newest newborn residents. If you're just a renter, be prepared to be treated with less partiality than your landlord, and be prepared to not be taken seriously. Will definitely be following up with a final review AND all the photos tomorrow after the service call. If they make it right, I'll happily let my fellow yelpers know that Servepro Tustin has the character and integrity that a business should have in our city. read more

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Art, a crew chief at Servpro and his coworker, Escardo, did an amazing job at taking care of our home after a wicked flood that destroyed our beautiful wood floor. They were always on time and perform a perfect job. They were very considerate of our very complex situation. They were polite and nice. These two men were a pleasure to work with at a very stressful time. read more

They make a disaster a little more tolerable. Had an unfortunate situation in which they were at my property within 1 hour to assess the damage and start to work. Within 30 more minutes a back up crew arrived and the whole team was working to help the situation. This was at 5:00pm when most should be going home to their families. Bill - I cannot thank you enough for doing what you and your team does for this city during times of personal property loss and damages. I wish there was a way to repay you...this minor post is the least I can do...keep up the great work and keep giving those that feel they have lost everything in a flood, fire, leak, etc., some hope for normalcy. THANK YOU!! read more

DO NOT USE this company they are THIEVES - "Servepro of Tustin", This company takes full advantage of people that have had a loss. They charged us through the roof because they know its all through insurance. They add hours of dry time , put equipment in the house and let it sit while we were charged, they took belongings that were ours, I would never recommend this company to anyone. They know how to work the system and take full advantage of people. They are heartless and dishonest. Please use another company. read more

Had a pinhole leak that damaged 2 levels at my property in Irvine. These guys were on time and got the job done quickly and best of all didn't overcharge me. They helped me move out a lot of stuff as I was going to remodel anyways. Thanks! read more

Servpro of Tustin just completed work at our warehouse. We had a major water line rupture, which filled my entire warehouse and office with several inches of mud and water. We had a great deal of inventory inside and water damage to all the boxes. The Servpro crew responded within a few hours and really saved us! Bill, Marvin and Hector came in and took charge of everything. They were all amazing and have a great crew working for them. I felt traumatized and each of them spent a lot of time listening to my concerns, they were attentive and I couldn't have gotten through this without them. They worked non-stop the first day to contain the damage, get the water out and didn't leave until well into the night. They worked 8 straight days to help us overcome the damage to all our inventory, with a large crew each day. Marvin and Hector are exceptionally good leaders. They lead by example and I can't express how much I admire their work ethic and determination to do a good job. I would recommend this company to anyone who needs help when disaster strikes. I'm looking forward to having them do the reconstruction work in our offices. read more

Worst experience ever had with a cleanup crew. Did more damage than the flood. Overcharged for services that weren't provided or even asked for! Charged $1,000 for one person to box up our kitchen! Wouldn't wait for the insurance company to pay our loss and harassed us constantly. Cleanup crew were all gang bangers. Destroyed our house! Never do business with these people. AWFUL!!! read more

In a disaster you want these guys on your side. Joe and the crew were there at all hours to make sure we minimized damage and impact to our family. They helped make a bad situation tolerable. Had the utmost respect for our home and property. Thank you to the team. Would absolutely use them again in an emergency but hoping I don't need to. read more

We had a great experience with Servpro of Tustin. While having water damage and mold from a water leak is never fun, they made the situation easier for us to deal with. Javiar and Ricardo worked at our house for 4 days straight and let us know what they were doing every step of the way. If we ever have a water leak again, I will not hesitate to contact them. read more

I will never use tustin location again. They were dishonest on my job, I had asked them to bid a certain way and did not include everything. Scheduling nightmare...they schedule and then dont even bother to tell you someone is coming out. They don't bother to try to reach you...Terrible and dishonest. I would never trust a \job to them again. read more

Servpro did a wonderful job cleaning up our home after an unfortunate flood that affected our kitchen and dining room. Not only did they perform a stellar job but they did so as unobtrusively as possible. The staff was so polite and considerate. They made a difficult situation seem easy! read more

The stress of having a flood at our home was made easier by Servpro of Tustin. We discovered a major water leak in our upstairs master bath and bedroom which also flooded our garage. Our insurance company called Servpro who responded and stayed at our home until 4 a.m. They showed up every day (and on time) to check on the drying process. When that was completed we had their crew repair the walls and paint. That crew was great. The last thing that needed to be done was to stretch, clean and deodorize our carpet. Again the Servpro crew showed up on time and did not leave until everything was perfect. I can't say enough about how professional everyone at this company has been. I would like to especially thank Joe Valencia who is a perfectionist when it comes to his job. Great work by this company and I would recommend them to anyone. Jerry, Orange, California read more

We initially had some problems with a couple of the contractors sent out by Servepro Tustin. We were frustrated with the workers, complained, and they took our complaints very seriously. The owner's wife, Dorothy, called me herself and I could tell she genuinely wanted to help remedy our problem in whatever way possible. They sent out a third guy who did a knock out job and quickly solved the problem. Although they initially sent some workers who would have received one star reviews, those workers were removed from the job. What impressed me about these folks was their stellar customer support team when things don't initially go exactly as planned. And the finished product is more than we could have wished for. Companies like these have multiple projects going on at once, and management simply cannot be everywhere to monitor all the work being completed. If you have a problem with the workers or the work completed, it's important to let them know. That way, as in our case, they will make sure you are happy when everything is said and done. read more

What s top notch professional company. Crews were very respectful and protected non damaged areas. In addition very punctual as well. Highly recommend!!! read more

Darren did an excelleny job of helping me through the process of getting my home back in order. I felt very comfortable with the contractors that completed each part of my job. Darren monitored each step of the way. He checked the progress every morning and evening. I would be happy to recommend Servpro to anyone who needs restoration work done. read more

If i could give 0 stars, Id give them all day every day. I cannot fathom that all other reviews are real. This company is a joke and has also been on the news from lawsuits that people have filed. DO NOT USE THEM ! I had a flood in my apartment and it took them 3 days to get there, they took their sweet time to pack up - seriously I could have done a better job myself. It took them about 5 minutes to open a box, 1. open box 2. ( forgot tape ) WALK ( not run) to truck 3. slowly tape up 4. pace back and forth, stare, then ask what needs to be packed ... it was just a JOKE. THEN when my things were to be delivered, they delivered everything STILL WET, molded and RUINED! Only SOME of my things were cleaned and that was through a third party - THANK GOD for that. THEN they tried to charge $3,000 for ALL Of that. I live in a small apartment and it took me MORE time to go through my things than what they worked ( because they barely helped AND didnt even put ANYTHING back. They are unprofessional, manager wont call back or help with anything. This was a huge nightmare with the flood and they didnt help make it better AT ALL. OH and over $700 worth of belongings were missing and they said there is nothing that they could do about it so I may have to take them to court, DONT bother calling them. waste of space. read more

I had a water damage in my home affecting several rooms that had laminate floors throughout. When the laminate floor had to be removed and later replaced, this meant the rooms needed to be entirely cleared out. Servpro of Tustin's team came and packed up all of my furniture and things from my home. All of my stuff had to be stored at their facility because I did not have room in my home to move them elsewhere. The team at Servpro of Tustin worked hard to take pictures of all of my things and box or wrap them all up to load onto their truck. All the while they were careful and respectful while working in my home. They walked me through each step of the process for drying up my home and packing up my things. When it was time for them to return my belongings they were professional and courteous wearing booties and laying down floor covering to protect my new floors while bringing back my items. Servpro of Tustin was helpful during a very stressful time within my home. I would definitely recommend Servpro of Tustin and their team. read more