(Matt) is the greatest customer experience I've ever had. He walked me through options, did not push his business on me. Knowing its invasive & loud but understanding we need it but...when we are ready. read more

I regret going with Flood Pro. What should have been a straightforward restoration process turned into a drawn-out, frustrating mess. Nothing about this experience felt organized. Every step seemed disconnected from the last, like there was no real coordination happening behind the scenes. I constantly had to follow up just to get basic updates, and even then the answers were vague or changed depending on who I spoke to. Timing was another major issue. What should have been handled quickly dragged on with no clear explanation. It felt like everything was reactive instead of planned, which is the last thing you want when dealing with something time-sensitive. The most frustrating part is how little confidence the whole process inspired. Instead of feeling like the situation was being handled, it felt like it was being prolonged. By the end, I was more stressed than when I started. There are plenty of companies that can handle this kind of work professionally. This was not one of them. read more

I have only great things to say about Flood Pro and their remediation work: their professionalism, attention, and respect for my entire downstairs area (bedroom, bathroom, living room, and kitchen) that were flooded due to a broken sewage main line in the common area of the condo complex. Danny, Justin, and Luis worked tirelessly to ensure the floorboards were removed, the walls were cleaned and sanitized, and provided a clear explanation of their every step. Moreover, Matt A. has been wonderful and patient about answering my questions and showing understanding of the extremely stressful situation I was in. Now, the drywall and paint job will begin next week, and I am assured that Flood Pro will take care of my property and bring it back to a better shape than it was found in. read more

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What a complete disappointment. This company came out at the start of November to do a repair on our ceiling that had a leak. Everything started off fine but that changed after they cut a huge hole in the ceiling in one area and could not figure out how to get to another area to do the repair. The office person kept giving me the runaround on when they would be back out to fix the giant hole in the ceiling and could not give me an answer on when they would be able to do the second area. They kept referring back to having to go over details with the CEO. This excuse was given several times and eventually they stopped responding to my calls and never contacted me again and they left a giant hole in the ceiling that was never approved to be done. Two months later no communication whatsoever and no repairs were made. I would steak clear of this company because they lack any sense of how this type of situation impacts families and especially during the holidays. The fact that they don't have the decency to respond and give any indication what they are doing speaks volumes of how they run their business. Just want to warn any potential customers what we are dealing with because of this company's lack of work integrity and the fact they blew my calls and emails off after they made a giant mess in our home. Your management should be ashamed of themselves for how they treated this job. I attached photos of what they did and how it still sits. Very bad business and very bad customer service & communication. read more

Flood Pro - This is how they left our ceiling at the start of November and it is now January and zero response from them. - Damage Restoration Near Me - Lake Forest, California

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We could not be more grateful for the incredible, very thorough job Matt Puccio and his restoration team did on our kitchen and almost our entire downstairs. From the first call, they were responsive, professional and reassuring during for us was a very stressful situation. The crew arrived promptly, explaining the process clearly and treated our home with care and respect. The poor guys who had to hammer out our glued down wood floor worked tirelessly and seamlessly to mitigate the damage going above and beyond to ensure it was done right. The final results which we had full decision making over are outstanding-our kitchen and family room look fantastic, and you would never know there had been water damage and open ceilings rerouting pipes. It is rare to find a company that combines expertise, integrity and genuine-honest customer care so well. We highly recommend them to anyone in need of any type of restoration. read more

Had water damage in our walls in 3 rooms downstairs from a neighbor's pipe. These situations are stressful for a variety of reasons - cutting into walls, removing fixtures, removing flooring, etc. Flood Pro made a huge difference in keeping the stress as low as possible. Donald is an awesome technician - super friendly, very thorough and extremely knowledgable. The rest of the technicians were great too. It was also nice that every time we called the office someone would answer the first time and had answers quickly for us with fast turn around time on appointments. Flood Pro checked all the boxes for what you'd hope for when dealing with a company in these situations. read more

Ricardo Segura and Jose Perez were the technicians who came to our home to do remediation for a leak/mold. This included removing two cabinets with a granite countertop. We were astounded by the care they took to remove the cabinetry as a unit!!! We were also impressed by the care they took to protect our flooring. They were both very kind and respectful of our wishes. Both of these men are a great asset to their company. read more

Absolutely 5 star Danny and Jossue worked for 2 days opening walls and removing wood floor for mold check and water damage. Extremely professional and efficient. Took such pride in their work. Flood pro has kept me up to date with everyone arriving on time ! Highly recommend!! read more

I work for a property management company and use FloodPro often! Shout out to Evelyn and Matt and Brian for always being there and always being reliable and efficient ! Especially to Evelyn for always going above and beyond for us! I can't say enough good things for this team!! read more

I have worked with Matt previously and he was wonderful, seamlessly arranging the repairs and keeping me informed every step of the way. His customer service was outstanding - informative, reliable, efficient, comforting, and reassuring during a very stressful situation. I appreciated his help more than I can say and highly recommend him if you are searching for A+ service and peace of mind. Sharon Bouchard read more

HOA sent over flood pro for water damage first inspection set equipment to start drying process great company. read more

Flood Pro - Drying equipment - Damage Restoration Near Me - Lake Forest, California

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Matt was amazing at answering my questions and helped me to determine what may be going on in our home and what steps to take to verify if we had a problem and then what could be the steps to fixing the issue! I'm thankful for business and service people like Matt, and would highly recommend him if you are in need of services like mold and flooding!!!! read more

I have worked with Flood Pro for several years, I cannot express enough the fantastic job they do for my associations and how responsive they are for me. I highly recommend them for any restoration needs. read more

I had a small leak in my downstairs ceiling after the heavy rains in November and was talking to my HOA for a while trying to get someone out to check for water damage and any possible mold. After about a month, I finally got a call from Javier and he was polite and asked me about the the problem and set up a time to come check it out. I'm not sure if it's the HOA's fault or if Flood Pro wasn't responding, but that's why I took off a star because it took me calling and emailing my HOA a bunch of times before I could finally get someone to come out. The techs, I believe they were Adam and Aaron, we're friendly and came within the time they said they would come. They got to work immediately and took the time to answer my questions and to check for any moisture and possible water damage to other parts of my house. Luckily, it looks like the leak wasn't too bad and there wasn't any mold or water damage, so there was no need for any other work. Not sure what happened with some of the other negative reviews, but I was satisfied with my experience with Flood Pro. read more

I had a 30 year old bathroom that needed to be completely re-done to accommodate my mother's needs. Matt and his team came in and assessed the bathroom came up with some of their ideas and I came up with mine, they began the work that next week. They were very time efficient and the workers were very trusting, pleasant, organized, and worked clean. One thing I liked was that if there were any questions or other options we had to look at they made sure they always spoke to me before making any changes. The bathroom turned out amazing! My mom is 80 years old and needs help sometimes. They made it so accommodating she is able to do everything herself now. The crazy thing is that the bathroom looks like an upscale hotel bathroom! I can not say enough good things about the amazing job Matt Puccio and his team did. I would highly recommend Flood Pros for all types of restoration work. ​ read more

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Sanai has been great throughout the water intrusion process. The Flood Pro Team as been rock solid. They let you know when they are coming so you can have things in order for their arrival. Always on time! Clean and professional. We asked a lot of questions so thanks for sharing your knowledge. The knowledge helped calm the nerves by knowing what is going and being able to process everything. I feel like they did a great job thinking of what's next. It was refreshing to work with a company that gets it and shares that let's get this place back together sort of urgency but they didn't rush things either. I'm sure she has challenging calls dealing with folks during extremely challenging moments. You should get hazardous or therapy pay. I joke.. Thank you Sanai for your laugh when we sure as heck needed one. We are grateful read more

I recently had a slab leak in my home. Flood pros was so quick and responsive.! They came the very next morning to start the process and have been on it with returning my calls and answering my questions. I really appreciate their handholding during the stressful time ! read more

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We had a flood in the garage and were shopping for companies that can fix it. After reading the multiple comments on here about the terrible service, stealing items, and the rudeness of this guy that owns this, I've decided not to. Thankfully I took the time to read reviews before I made the call. read more

I am extremely pleased with the service that I received from Flood Pros. They helped me work with my issue and they did what they said they would do and did it quickly read more

My home.. and my family.. just went through a long, drawn-out, 4 month hell. I found mold in my daughter's bedroom 4 months ago... you know the rest. Anywho, I wanted to give a huge Thank You to Matt August at Flood Pro. Our HOA sent out 6 different companies to get estimates for the damage, but Flood Pro was awarded all of the work orders. Demo, dry out, mold remediation, and restoration. Matt was there the whole way. He was very professional, informative, responsive, and an all-around pleasure to work with throughout this process. Thank you, Matt. Thank you for seeing this through.. all the way to the end. My family is so happy to finally have our home back. read more

I was working as a PM on a custom home in CDM and the HVAC contractor set off the fire sprinkler which flooded the 2nd floor and ran down the walls onto the 1st floor. Of course it was a Friday afternoon and I thought I would lose my job but I remembered one of my subcontractors telling me about this company they had used in the past so I immediately called Flood Pro for assistance and was given exceptional guidance and service. Matt, the owner was professional, courteous and truthful. He sent out a team to test the water % that was released when the fire sprinklers went off, set up the fans and tented the areas that needed attention in order to dry the water and minimize any further damage. The field crew was professional and knowledgeable. I admired the daily follow up and the work that was done. I would recommend this company for anyone who needs this specialized service read more

I recently remodeled by bathroom and reached out to Flood Pro to see if they offered construction services to complete the work. I was happy to find out that they did as I had used them once before for water damage/mold in my kitchen. Flood Pro fixed my kitchen within a week and, I was looking for a quick turnaround on my bathroom as well. I had the same results with my bathroom and I could not be happier with it. 7 days to demo and install a new bathroom is pretty good! I am very happy with the results and would recommend. read more

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We recently had a slab leak in our condo. Flood pro worked with the property management company to handle the work. The whole crew was very nice and easy to talk to. Matt was the true hero to keep great lines of communication and to help move things along. I would recommend their services! read more

I had these guys working on my house all week while I was out of town, I came back and I bunch of stuff has been stolen.

We are currently undergoing the process of water damage from a roof leak. Everything has been on point! Aldo and Arron been responsive and very thorough. They explained everything in great detail and told us what to expect. Respectful, courteous and very hard working. I will definitely be recommending flood pro to family and friends! read more

I can't say enough good things about my experience with Flood Pros. They were extremely helpful in working with my insurance to make sure all work was covered. Matt August was very professional and great to work with. Their crew always showed up on time and left everything tidy and locked up when they left. I will definitely be recommending Flood pro to family and friends! read more

When you have to call a water remediation company out its never a good situation. Typically in these types of situations, responsiveness and having a calm demeanor is critical. For many homeowners this can be their worst nightmare and a very stressful time. Recently i was working with Brian regarding a water leak that happened in the adjacent condo. Flood Pros was able to come out within a couple of hrs of contacting them to start the remediation process. It took about 10 days to complete the remediation process. Once completed our HOA authorized for them to also do the repair. All the folks we worked with were very understanding and accommodating. As much as we wanted to process to go quicker, at the end of the day the work was done and done correctly. We recently sold the unit and had our inspections done. All the work checked out and we had no issues closing escrow. read more

A repair to the garage ceiling was a condition for the closing on a condo we were selling. As is the norm, the HOA made things more complex by having to approve each stage of the repair, and we were drawing very near to the close date. Well, here is where Flood Pro came to the rescue! They made certain that our repair would be done prior to the close of escrow, and they did a great job. We will always be grateful to Flood Pro for getting a job done prior to closing a real estate deal. read more

We used Flood Pro recently for a bathroom reconstruction brought on by a leak that went straight to our laundry room. Not only did they perform a mold remediation, but completely turned the bathroom into a functional walk-in shower... their work is amazing, all the people involved were professional. They made sure to keep things clean and tidy, kept to a tight schedule and showed up on time. These guys are the BOMB and they will work with you to ensure that you get what you want!!! read more

this company is excellent! Every person that came out to work in my home was wonderful. They were all so polite, caring, professional, and knew exactly what they were doing. They got the job done in a very timely manner and I am more than satisfied with the work they did. read more

Terrible company. Stay away from it. They started working on the water damage in our home more than 1 month ago. After working 1 day in our home and removing the walls, suddenly, they disappeared. They left our home in a horrible situation before finishing their job. We have no interior walls; the front door entrance is blocked and half of our home is covered with plastic drop cloths. They claim they are busy and will come to our property when time permits. No business should be running like this. They must not accept the job if they don't have time. Give yourself a favor and stay away from this business. They are irresponsible. read more

I had a leak last year and had the bad luck of choosing FloodPro for water mitigation. They are one of the worst companies I've ever used. Coincidentally, not too long after, I had another leak at a place I was renting out and used ServPro. My experience is that ServPro is a much better company than FloodPro. read more

Flood pro was called from HOA and arrived the day of flooding on Aug 31st. We had to leave and go to a hotel. I came back the next day to all our furniture and belongings from the master bedroom and bathroom and hall bathroom moved/put into boxes and placed into the living room. The hall cupboards were taped off and I couldn't get to my $2300 cash that was packed away in my secondary makeup bag. Two days later when I was able to tear down the taping and retrieve my makeup bag all of my cash was completely gone---stolen from our house!!!! For your reference, I will post a pic of the police report as soon as I receive the print out. Another important detail is 2-3 Flood Pro workers were the only workers in our house during this time. The plumber was the only other worker there and he was ONLY there while the owners were present. Please do NOT choose this company. They are not trustworthy nor do they care for you and your vulnerable situation. Worst of all my renter's insurance doesn't cover anything but $200 for cash theft. Karma is an awesome thing, however! read more

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3.5 stars is more accurate and all the phone calls to inform me of their work / progress round up my review to 4 stars. First, my HOA called Flood Pro after I noticed mold. Tony came out to assess the water damage, which was much more extensive than we could see. He was here for hours, staying after a typical work day would end. For our health, the mold and water damage area was quarantined. The following day, Flood Pro's staff (Taylor and Travis) established a customer service pattern of calling me to schedule inspections for progress their industrial dryers were making, noticing standing water and identifying the cause (likely a plumbing leak, which is too common in our community). Personnel like Tony, Andrew, Brian/Ben and Sergio arrived within the time frame I was told. They lined my tile floor to minimize any mess while coming and going through the door. They seemed to work diligently and answered questions I had. Before they'd leave at the end of a day's work, each kindly provided an update and helped to manage my expectations. That was in addition to the phone calls, so I appreciated the consistency of news especially during the mold removal process. (Note: some personnel weren't as excellent, but they did their jobs and I don't have any complaint.) The situation got more complicated as a separate plumbing company was called in to address the leak. Flood Pro periodically called to check in and informed me of the next steps; it would make a bid to the HOA to do remodeling work and restore our home. Vince and Mike also arrived within the time frame I was told, worked diligently and answered any questions I had, and courteously provided updates before leaving for the day. About six weeks after reporting the mold to my HOA, my condo was restored. Not an upgrade, but restored as the HOA said it would. My husband noted the restoration should have been less rushed, so a few doors could have been re-hung better and the color of new grout matched the existing. Overall, we're thankful because I wouldn't have known where to start with this process. I recommend them. read more

update (May 2, 2020): I admitted I had some misunderstanding. They did their best to schedule as soon as possible they could and their job done very professionally. read more

My husband and I contacted Flood Pro on a Monday evening regarding a leak in our bathroom which caused a swimming pool UNDER our bathtub, and water damage into our living room, hallway, and bathroom. By Tuesday morning at 930, two servicemen were over and at work. They were professional, efficient, communicated with us their process throughout the entire ordeal, and even tolerated my two toddlers who talked their ear off the whole time, with grace. On Thursday, the came back, picked up their equipment, triple checked everything for quality, and cleaned up after themselves. Matt (their supervisor? The boss? The owner? Not sure) who we dealt with on the phone through it all was very helpful and patient, answering all my husbands phones calls along the way, and helping us with finding contractors afterward to do repair work. All in all, we'd use Flood Pro over and over again if (heaven forbid) we needed to. read more

The initial mold remediation was good. The company was relatively fast even though they closed on office holidays which delayed the work. However when it got to the rebuilding and Brian took over, it was horrible. He doesn't get back to you, nothing gets done and he doesn't return calls. I've complained but nothing seemed to speed him up. I would never use them again. Their rebuild side is so disorganized and slow. If you want to wait months and pay the same for an efficient company then choose them. RESPONSE: Your reply is for someone else you gave problems to. I didn't use your service at the time you specified. Seriously, nice try! read more

Flood Pro Destroyed my Home. I wrote a long review but I decided to just warn you My place was fine after the Slab leak. After Food Pro I can't live in my house. They made me leave my house. So, I was out - They moved all me things. They took all the things out of my medicine chest and hide them. They were not working in the bathroom. They cut holes all over for no reason at all. They destroyed two of my ceiling fans. My Medicines all gone three month supply - I have no idea what I am going to do about that. They took down all the picture in rooms no work was being done in. You know all those little transformers power supply's they put all of them together and not with the item it I have no way of know what goes with what. They cut holes in the walls remember this is four weeks latter. Then Right now they refused to put my stuff back from where they took it. they are the worst Ever Go Anywhere but to these guys read more

During the heavy rains this year I had a leak in my dinning room. Flood pro made an effort to work with my schedule which was appreciated. I have to say there technicians are beyond courteous and extremely professional. They do a great job hiring high quality people. So a round of applause to the owner and management team. They listen to my request and did high quality work. Unfortunately, following the work I had the power in my back yard go out. It was no fault of flood pro just quintessentially water shorted a fuse. I had a electrician come out and fix it. However, I did get the daily response for 5 days the owner will call you and I never got the call. Otherwise this would be a five star rating. Overall I would highly recommend flood pro. Thank you for all your hard work and to all the technicians. Thank you for treating my home as if it was yours. Respectfully. Submitted read more

Moving into our home we uncovered unexpected mold in both daughters living areas. We put the breaks on moving and while waiting for a different mold remediation company, our family of four bunked up in one room still in boxes. Fast forward 4 weeks of anticipation we decided to reach out to Flood One. They immediately stepped in with no wait and took the job on. They were thorough, professional and kind. They have a wonderful team and really put you into their best interest. Taylor was very informative and awesome at communicating throughout the process. I highly recommend flood one and wish we had reached out to them first. read more