Kevin was incredible! We had a few delays on when he could start and he was very patient with us…read more He also was very polite when he came to the house, and did a great clean job on our carpets. Definitely will be using him again!

Fantastic service, friendly people and phenomenal results! My 25+ year old carpet which has seen…read moreits fair share of pets and kids over multiple residents is totally refreshed. Extraordinary value and they are very diligent and are willing to work with you. Thank you Continental!

We recently had a situation that needed water mitigation. The crew was on site within a few hours…read moreand were knowledgeable and walked us through every step. Very professional and friendly. Thank you so much Rolando, Landon, Ivan, Nick & Kenneth. I will always recommend your services.

Robinson Restoration helped us numerous times clean up and treat areas in our home that had…read moremold/water damage. Brian and his team were extremely helpful and very understanding each time they came out. I highly recommend them!

This rating is subject to change/improve as we are currently in process of using their services…read more I will give a short and sweet review of how things are going now. My Mother's washer had a hose crack loose and flood a portion of her home. Accumulation of about 3 to 4 inches to a bit less than 10% of the home. The company responded quick. Although the first guy on scene wasn't the top performer, the people to follow were more than helpful, caring, fast, hardworking, and personable. There was a primary lead guy named, Rory. (Mitigation Crew?) He was outstanding. Very professional and all the descriptive comments above. Far exceeded expectations of any helpful service. If I was the owner of the company I would make good efforts to keep guys like that. They will bring in more business, and in turn, cover their wages in that brought in "extra business." I also found the women boxing, Lynne K . to be of the same caliber. Hard working, very personable, and did quality job. Thanks (so far) for the good work guys/gals. Side note... They are a company that supports the hiring of Veterans. Thank you for doing that. -Matt

I disagree with the negative ratings. First Choice immediately responded to a water leak at my…read morehouse on a holiday weekend. They did initial damage removal, set up dehumidifiers and dryers. The problem came with my insurance company and different claims adjusters assigned. The manager, Barry, and other people, Nick, Darrel and others were very great to work with. I lost my voicebox two years ago to cancer, they were wonderful and patient with my current method of communication, as was Kaitlin the office assistant. My problem was not with them, but my insurance company and that created delays in my repairs. Had I known that was the issue, I would have paid immediately and delt with the insurance company later. They know what they are doing and are very cordial and understanding to my lack of speech. I would recommend this company but also advise for them at the management level to keep you completely informed. Many companies are waiting on insurance claims to be approved, however, insurance companies never want to pay out, just collect money. They did have internal issues, but not with the technicians, workers, or administrative staff, I am confident that this has been resolved.

I just want to highly recommended this company for anyone trying to get your house fix from water…read moredamage or any other emergency in your house . Sean the owner is a very nice person to talk to and also works with you on everythink you need and want done in your house . And also helps you out when it comes to your insurance purposes getting everything handle. Tri city this is your man for the job trust me . 100% recommended

Sean came out to my house. I was worried about mold in my bathroom. Thankfully everything was fine!…read moreHe was very thorough with his explanation of what was going on and gave me ideas of things I could do to control the situation. He was very professional, thorough and knowledgeable. If I ever need these kinds of services again they will definitely be first on my list.

We had an extensive remodel at our retirement home and Mike and his crew did a fantastic job. We…read moreentrusted him with all of it. Mike was always available to talk about our project and gave me the truth about what the repairs and upgrades would cost, as well as his professional opinion about color schemes. He was easy to work with, very knowledgeable, and courteous. We had several pieces of additional work, and Mike and crew integrated this additional work scope into the original work very well. I would highly recommend them for future work. Ken and Donna G. Prosser, WA

We highly recommend Cardenas All Around Construction & Remodel. We had been trying to find a…read morecontractor to fix our bathroom floor since last October 2020, when we noticed it was getting bouncy. We had four contractors come out to our home and check it out. We contacted two large companies, Zion in Pasco, and Clean Image Restoration, in Kennewick. Both said that the 5/8 press board that the previous contractor, [2015- 1st Choice Restoration] used was not meant for counter tops and NOT sub-flooring! Both of these businesses said they would send us a written estimate for our insurance company. They never have. Zion sent someone out twice, but never did send us an estimate. We dealt with a man there named Urbie. Our last text was terse on my end and he finally answered, saying he'd been sick. Apparently he couldn't ask anyone else to take over for him. I asked if he was so sick he couldn't speak or send a text? He didn't respond. I called our insurance agent to see if they knew of anyone else? He said they had used Clean Image Restoration, Kennewick, WA before, so we called them [contact was Doug]. Same results as with Zion. On December 14, after nocturnal trip to the bathroom, I fell through the floor. Bright and early the next day, we contacted Doug at Clean Image with this info and still no responses to this day. Finally, we were led to a man named Michael Cardenas. He came out right away [Feb.12, 2021] and looked the job over. He phoned the next day and told us how much his estimate was. He said he had a couple of jobs to finish, but would start our job on February 22nd. He estimated it would take a week to finish. He e-mailed a contract promptly, we looked it over and accepted it. Mike was here at 8am, on the 22nd and everyday thereafter, except for one, when he needed to pick up some supplies.. When we called, or texted him, he responded in a very timely manner. It really sent a message to us that, even though our job was small by comparison to other things he has done, our project was just as important to him. I'm elated to say that they finished our job on February 26th and our floor looks great! He and his assistant even put back our washer and dryer, though we hadn't contracted with him to do that. After the nightmare we've had with contractors' [going back to the 2015 nightmare that was 1st Choice Restoration in Kennewick] we were hunkering down for another round of headaches. But boy, were we ever pleasantly surprised! As I said before, we highly recommend Cardenas All Around Construction & Remodel them for their excellent communication skills, dependability, and first-rate repair and remodel skillset.

Awesome service and very quick! One of my friends had a part of her ceiling cave in, Razr was super…read morefast to respond. They do what they can to save you money while other companies might pull a house apart to fix a problem. I'd recommend them to anyone!

This is the worst guy to deal with in all my years! I told him on our first phone call that I did…read morenot want to turn my basement flooding claim into my insurance because they would raise my rates. I only needed carpet replaced it was old anyway. Seth agreed to this. He claimed to be on vacation would give me an estimate as soon as he got back into town. He took weeks getting here, but sent a guy over with fans. I was confused I said I wanted carpet replaced why dry it. I never did get an estimate even though I waited. I found someone else to replace the carpet which is all that I said I wanted. After I told him I found someone else he gave me a bill for more than it cost to do the job that I did with someone else. Just found out today he turned me into collectors for a bill I don't owe. Hope this saves someone else from being taken advantage of.

Clean Image has done carpet cleaning for our residence a couple of times and we have been so…read morepleased with their work. The owners are wonderful people, and they accommodated our scheduling requests which is paramount!

***SCAM ARTISTS***…read more Please allow me to discourage you from using Clean Image Restoration for your restoration needs. Especially if you have elderly parents that they are working with, they will charge your insurance and then turn around and charge your parents cash. Additionally, they will take up to a YEAR to even get started on rebuilding your home. If you have had an emergency recently and your insurance recommended to Clean Image, ask for another company in the area.

7/31 2020 I had my carpet cleaned on this date by tech RS…read more He did a great job and was very professional and personable. I will definitely use your services again and will recommend you guys to friends and family. Eve G

Reasonable and thorough job. Not cheap for what we needed done, but after spending almost as much…read morewith another company and it basically being the same after being "clean"we decided it was worth it.

Fair warning I can be long winded at times! We had a small…read more"flood" that stemmed from a frozen pipe (winter temperature down below 10 degrees F) from wall out to our washer. The water flowed under our washer down to the street (under our garage door). Plus through the wall on the other side/down the indoor flight of steps/down to the full daylight basement. Needless to say we needed: carpet/pad/drywall removed & area totally dried so No mold/mildew could grow. Once we new homeowners found out who/which kind of company to call, they were "Johnny on the spot" with their acknowledgment/scheduling/professional compassion! They came out the night of the day we called. They inspected/cleaned/dried areas affected by our small flood. Were very respectful of our family/pets while they worked. We would highly recommend this fine company for your catastrophe!

Really excellent. Responds quickly and great communication. Also have 24/7 live answering service.read more

I can't say enough about Brian and his crew. I was away on vacation when a pipe broke and flooded…read morea bathroom and adjacent bedroom. They immediately mitigated and stopped any more damage and then started the dry out process with state of the art equipment. They took great care with all the paperwork, documentation and photos and worked with my insurance company. My stress went from "overdrive" to at ease knowing that they were taking great care of me and my house. Don't hesitate and don't look any further as you'll be in good hands with Swift Response Restoration.

From the owner: Swift Response Restoration of Tri-Cities utilizes advanced equipment and experienced technicians to…read moredeliver fast and effective restoration services after water or sewer emergencies, minimizing downtime for your home or business. Trust us to safeguard your property and peace of mind.