Fantastic service, friendly people and phenomenal results! My 25+ year old carpet which has seen…read moreits fair share of pets and kids over multiple residents is totally refreshed. Extraordinary value and they are very diligent and are willing to work with you. Thank you Continental!

I've only had my carpets cleaned so far, but wanted to share my experience in hopes that it might…read morehelp others. They only charge for what they clean so I didn't have to move all my big furniture. Bed/entertainment center/sofa we're all left in place and they cleaned around it. Bill/Kevin are very responsive, sent me an appointment confirmation, called me when they were on the way. Communication and service is 10/10. Value for the price is great, I highly recommend Continental Cleaning and looking forward to using them again in the future.

I just want to highly recommended this company for anyone trying to get your house fix from water…read moredamage or any other emergency in your house . Sean the owner is a very nice person to talk to and also works with you on everythink you need and want done in your house . And also helps you out when it comes to your insurance purposes getting everything handle. Tri city this is your man for the job trust me . 100% recommended

Sean came out to my house. I was worried about mold in my bathroom. Thankfully everything was fine!…read moreHe was very thorough with his explanation of what was going on and gave me ideas of things I could do to control the situation. He was very professional, thorough and knowledgeable. If I ever need these kinds of services again they will definitely be first on my list.

I disagree with the negative ratings. First Choice immediately responded to a water leak at my…read morehouse on a holiday weekend. They did initial damage removal, set up dehumidifiers and dryers. The problem came with my insurance company and different claims adjusters assigned. The manager, Barry, and other people, Nick, Darrel and others were very great to work with. I lost my voicebox two years ago to cancer, they were wonderful and patient with my current method of communication, as was Kaitlin the office assistant. My problem was not with them, but my insurance company and that created delays in my repairs. Had I known that was the issue, I would have paid immediately and delt with the insurance company later. They know what they are doing and are very cordial and understanding to my lack of speech. I would recommend this company but also advise for them at the management level to keep you completely informed. Many companies are waiting on insurance claims to be approved, however, insurance companies never want to pay out, just collect money. They did have internal issues, but not with the technicians, workers, or administrative staff, I am confident that this has been resolved.

Terrible water damage restoration. They didn't actually dry out or repair water damage in crawl…read morespace. They also cut a 2 foot by 3 for hole in the garage which they won't repair.

Chris and Paulino were awesome! Very professional from start to finish. Checked for mold with the…read morereader, punctured the wall, and even went in our attic. Also cleaned up the mess that came down from the attic. Gave detailed explanation as well as gave suggestions to prevent any moisture going forward. Thanks so much Chris and Paulino!

Servpro came out to give an estimate for some mold on our basement wall. Turned out it was a minor…read moreissue and they recommended a specific product that either they could put on the mold patch or we could do it ourselves if we wanted to. We appreciate their honesty since we're a nonprofit and didn't want to spend the money if we didn't need to. They could have come up with a reason that they need to do it for us but they were upfront and didn't charge us for the visit. Thanks!

This is the worst guy to deal with in all my years! I told him on our first phone call that I did…read morenot want to turn my basement flooding claim into my insurance because they would raise my rates. I only needed carpet replaced it was old anyway. Seth agreed to this. He claimed to be on vacation would give me an estimate as soon as he got back into town. He took weeks getting here, but sent a guy over with fans. I was confused I said I wanted carpet replaced why dry it. I never did get an estimate even though I waited. I found someone else to replace the carpet which is all that I said I wanted. After I told him I found someone else he gave me a bill for more than it cost to do the job that I did with someone else. Just found out today he turned me into collectors for a bill I don't owe. Hope this saves someone else from being taken advantage of.

HORRIBLE BUSINESS!!!! Seth seems like a good enough guy, especially because he had a baby goat, but…read morewow does he have ZERO follow through. That includes the ability of his business to finish a job. After receiving an estimate that was waiting on an engineer approval, I had to follow up several times. He finally went ahead without the approval, but his guy was walking on the insulation (I went in the attic and verified this with my own eyes), and broke through my ceiling causing an 8 foot break down the hallway (December 2021). In repairing the damage that the employee caused he completely messed up the texture of the ceiling, the mud has bulges and valleys along the wall seam, and he missed entire strips of paint to the new ceiling. In May 2022, after Seth and his crew failed to show up or return my multiple calls, I received a bill in the mail. I had the work inspected within 2 weeks of receiving the bill by a local home inspector who found that the work in the attic was only 75% complete. I told Seth I would happily pay him if the work was completed at which point he stopped responding. In April 2023 Seth sent my bill to collections and I was assured by the office manager that all bills are reviewed by Seth personally before hitting collections. I then scheduled a meeting with Seth AND THE HOME INSPECTOR, to show him the unfinished job. The same employee came back to finish the work. He then STEPPED ON MY CEILING AGAIN!!!! I sat here and watched his leg hanging through the ceiling from the attic. The employee (with a bloody shin) put up a patch and texture the same day and said he would be back in a week to finish texture and paint, but nobody showed up or called. I reached out to Seth who had no idea his employee broke through my ceiling a second time. During all of these ceiling damages, multiple fractures started spidering across my ceiling. I complained to Seth multiple times but he refused to acknowledge that his employee was walking on my insulation causing this damage. In August 2023 Seth then sent me a bill with an additional $2632.50 to the bill for ceiling/drywall repairs "not at all part of the original scope of work". FOR DAMAGE HIS EMPLOYEE CAUSED. The office manager and Seth agreed to have Seth pick up the damaged piece to repair at his shop. After a few follow ups on my end I have never heard from or seen these people again. I hired Seth in late 2021. It is now April of 2024 and the damages are not fixed.

Updated: another plumber followed up and made it right. Thank you 1-Tom-Plumber…read more Bummer! We had a good experience in the past, but not this time. We had a plumber replace our water softener and whole house water filter. But he didn't install the sediment filter, as we found it with left over parts. I had to call back and ask why it wasn't installed and told "because of space and the need to rework pipes". I guess it was just inconvenient so wasn't done. What!!?? Kind of an important step when in a well. Don't feel I can trust these folks at this point. Ehhh.

Andy Schutt came to my home and he went above and beyond. He was very courteous and knowledgeable…read moreand did his best to get the job done.

I can't say enough about Brian and his crew. I was away on vacation when a pipe broke and flooded…read morea bathroom and adjacent bedroom. They immediately mitigated and stopped any more damage and then started the dry out process with state of the art equipment. They took great care with all the paperwork, documentation and photos and worked with my insurance company. My stress went from "overdrive" to at ease knowing that they were taking great care of me and my house. Don't hesitate and don't look any further as you'll be in good hands with Swift Response Restoration.

From the owner: Swift Response Restoration of Tri-Cities utilizes advanced equipment and experienced technicians to…read moredeliver fast and effective restoration services after water or sewer emergencies, minimizing downtime for your home or business. Trust us to safeguard your property and peace of mind.

After a year and a half they still haven't finish what they were contracted to do. They are not…read moreresponsive to their clients

i was originally quoted 1-2 weeks to completion. however work still incomplete two months later!…read moretheir communication is zero to none.

Mark truly cares about doing a good job for the right price. He's a super nice guy and does…read morebeautiful work. His before and after pictures are truly amazing.

From the owner: When Quality Counts, Count on US! Large to Small, We do them…read moreall!