Kevin was incredible! We had a few delays on when he could start and he was very patient with us…read more He also was very polite when he came to the house, and did a great clean job on our carpets. Definitely will be using him again!

Fantastic service, friendly people and phenomenal results! My 25+ year old carpet which has seen…read moreits fair share of pets and kids over multiple residents is totally refreshed. Extraordinary value and they are very diligent and are willing to work with you. Thank you Continental!

I just want to highly recommended this company for anyone trying to get your house fix from water…read moredamage or any other emergency in your house . Sean the owner is a very nice person to talk to and also works with you on everythink you need and want done in your house . And also helps you out when it comes to your insurance purposes getting everything handle. Tri city this is your man for the job trust me . 100% recommended

Sean came out to my house. I was worried about mold in my bathroom. Thankfully everything was fine!…read moreHe was very thorough with his explanation of what was going on and gave me ideas of things I could do to control the situation. He was very professional, thorough and knowledgeable. If I ever need these kinds of services again they will definitely be first on my list.

This rating is subject to change/improve as we are currently in process of using their services…read more I will give a short and sweet review of how things are going now. My Mother's washer had a hose crack loose and flood a portion of her home. Accumulation of about 3 to 4 inches to a bit less than 10% of the home. The company responded quick. Although the first guy on scene wasn't the top performer, the people to follow were more than helpful, caring, fast, hardworking, and personable. There was a primary lead guy named, Rory. (Mitigation Crew?) He was outstanding. Very professional and all the descriptive comments above. Far exceeded expectations of any helpful service. If I was the owner of the company I would make good efforts to keep guys like that. They will bring in more business, and in turn, cover their wages in that brought in "extra business." I also found the women boxing, Lynne K . to be of the same caliber. Hard working, very personable, and did quality job. Thanks (so far) for the good work guys/gals. Side note... They are a company that supports the hiring of Veterans. Thank you for doing that. -Matt

I disagree with the negative ratings. First Choice immediately responded to a water leak at my…read morehouse on a holiday weekend. They did initial damage removal, set up dehumidifiers and dryers. The problem came with my insurance company and different claims adjusters assigned. The manager, Barry, and other people, Nick, Darrel and others were very great to work with. I lost my voicebox two years ago to cancer, they were wonderful and patient with my current method of communication, as was Kaitlin the office assistant. My problem was not with them, but my insurance company and that created delays in my repairs. Had I known that was the issue, I would have paid immediately and delt with the insurance company later. They know what they are doing and are very cordial and understanding to my lack of speech. I would recommend this company but also advise for them at the management level to keep you completely informed. Many companies are waiting on insurance claims to be approved, however, insurance companies never want to pay out, just collect money. They did have internal issues, but not with the technicians, workers, or administrative staff, I am confident that this has been resolved.

Servpro came out to give an estimate for some mold on our basement wall. Turned out it was a minor…read moreissue and they recommended a specific product that either they could put on the mold patch or we could do it ourselves if we wanted to. We appreciate their honesty since we're a nonprofit and didn't want to spend the money if we didn't need to. They could have come up with a reason that they need to do it for us but they were upfront and didn't charge us for the visit. Thanks!

Chris and Paulino were awesome! Very professional from start to finish. Checked for mold with the…read morereader, punctured the wall, and even went in our attic. Also cleaned up the mess that came down from the attic. Gave detailed explanation as well as gave suggestions to prevent any moisture going forward. Thanks so much Chris and Paulino!

Awesome service and very quick! One of my friends had a part of her ceiling cave in, Razr was super…read morefast to respond. They do what they can to save you money while other companies might pull a house apart to fix a problem. I'd recommend them to anyone!

This is the worst guy to deal with in all my years! I told him on our first phone call that I did…read morenot want to turn my basement flooding claim into my insurance because they would raise my rates. I only needed carpet replaced it was old anyway. Seth agreed to this. He claimed to be on vacation would give me an estimate as soon as he got back into town. He took weeks getting here, but sent a guy over with fans. I was confused I said I wanted carpet replaced why dry it. I never did get an estimate even though I waited. I found someone else to replace the carpet which is all that I said I wanted. After I told him I found someone else he gave me a bill for more than it cost to do the job that I did with someone else. Just found out today he turned me into collectors for a bill I don't owe. Hope this saves someone else from being taken advantage of.

Updated: another plumber followed up and made it right. Thank you 1-Tom-Plumber…read more Bummer! We had a good experience in the past, but not this time. We had a plumber replace our water softener and whole house water filter. But he didn't install the sediment filter, as we found it with left over parts. I had to call back and ask why it wasn't installed and told "because of space and the need to rework pipes". I guess it was just inconvenient so wasn't done. What!!?? Kind of an important step when in a well. Don't feel I can trust these folks at this point. Ehhh.

Andy Schutt came to my home and he went above and beyond. He was very courteous and knowledgeable…read moreand did his best to get the job done.

I can't say enough about Brian and his crew. I was away on vacation when a pipe broke and flooded…read morea bathroom and adjacent bedroom. They immediately mitigated and stopped any more damage and then started the dry out process with state of the art equipment. They took great care with all the paperwork, documentation and photos and worked with my insurance company. My stress went from "overdrive" to at ease knowing that they were taking great care of me and my house. Don't hesitate and don't look any further as you'll be in good hands with Swift Response Restoration.

From the owner: Swift Response Restoration of Tri-Cities utilizes advanced equipment and experienced technicians to…read moredeliver fast and effective restoration services after water or sewer emergencies, minimizing downtime for your home or business. Trust us to safeguard your property and peace of mind.

After a year and a half they still haven't finish what they were contracted to do. They are not…read moreresponsive to their clients

i was originally quoted 1-2 weeks to completion. however work still incomplete two months later!…read moretheir communication is zero to none.

Mark truly cares about doing a good job for the right price. He's a super nice guy and does…read morebeautiful work. His before and after pictures are truly amazing.

From the owner: When Quality Counts, Count on US! Large to Small, We do them…read moreall!