Lupita is such an awesome real estate agent and person! Her personality and attitude is so…read morepositive that it makes you feel warm inside. Contact her for all the services you need because you goes above and beyond! She's an asset to her company and a pleasure to talk with.

I want to thank the NRT team especially Blanca who have taken great care leading the team in my…read morehome as I have never experienced a fire smoke damage and due the circumstances of my husband and I dealing with a personal family tragedy Blanca really made me feel comfortable and trusted her and the team in my home at all times, she treated our personal belongings as if they were hers... Thank you soooo much Blanca you are truly a Blessing.

Look no where else for your needs. Randy and his team were SO professional and made a stressful…read moretime feel like a breeze. They work hand in hand with insurance and make the process so simple. We had water damaged in our master bedroom leading into our garage underneath, Randy and his crew were responsive, attentive, and well informed. I would put my trust into Randy for any of your needs of the like, not only did they do the job right, he made our family feel so comfortable with the job and having it done right the first time. I can honestly say I haven't had such great customer service in a long time and I'm very glad it was recently with SERVPRO of Tracy! I'm hoping I don't need his services in bad times - but if I ever had a choice I would choose Randy and his team with no hesitation if ever in a situation that needed them.

Lindy is great, within very short time he showed up in my house and start the assessment work. His…read moreservice is very professional with clear communication and lots of patience. I highly recommend him to everyone.

My mother has been dealt a bad few cards by this company. Tori the manager is highly aggressive and…read moreliterally hung up on me after months of literal neglect. There is some serious problems here from billing, communication and unfair treatment to the elderly. I stand before God to say I'm telling the truth and I am in good faith. Do not trust this company.

Soo, this company came to my place saying they were approved by the insurance (they were only…read moresupposed to do an estimate ) but lied saying insurance had approved the work and started demolishing , I called the insurance and they said no , that had not talked to serve pro and I asked the worker to stop . Next day they tried coming in again saying their supervisor Sonia has gotten an approval for the work from the insurance after I denied them entry because again I had called and was told by my adjuster that She had no Idea who Sonia was ! Later that day Sonia came in acting all upset because " she knew everyone in the insurance and she knew what she was doing After days of calling they finally short up to pick up their attic driers and while taking them out they damaged my redwood stairs ".. long story short the insurance denied coverage in the unapproved work and Serv pro took me to court for something they lied about . Never ever trust this company and make sure You have coverage before they do anything. For 3-4 hours of work for 2 people they charged over $2K . Stay away from Serv Pro Lodi .. it's best to find a local contractor

The techs were nice and knowledgeable. They had a supervisor come to give estimates and the prices…read morealong with problems kept going up. I had a peek and they had estimates ready from 300 to 10k. After the work was done and financing agreed on I checked online for proper estimates and found the work was priced 10x higher or to the max of what is recommended. This was after they advised a leak and priced it at 700. When I said I got no more money they came back with 300. Leak was on main sewer lone after they were working on it for 2 days. After the loan is paid off I pretty sure my business is done with them. But nice techs.

Had a surprisingly positive experience with Kyle (from Manteca) from Rotorooters. Not sure if its…read morethis one or the Tracy location that he is based out of. Although I hate having plumbing issues, Kyle made the whole process easy and painless. He went above and beyond and left us feeling reassured that we would have no problems for a long time to come. He made sure to get the things we needed to fix the leaking faucet, added putty, cleaned up after himself, gave plumbing advice, and stayed within the hour timeframe not to mention the parts were covered all in the $429 total. It was cheaper than other plumbing services I received quotes from that could not come on weekends. Thank you so much Kyle for respecting our home, going above and beyond on doing your job well and leaving our home clean and in top shape. I can honestly say that from my experience, Kyle is a tech that cares about his clients and sees them as more than a paycheck leaving them satisfied and with quality work. This is what brings business back to companies like Rotorooter. If I have issues like this in the future * knock on wood* I will not hesitate to call Kyle and Rotorooters again.

Called in to get a free consultation regarding a property that I just rented out recently, and…read morediscovered mold within the insulation, and I didn't want to scare away my tenants. This is a new experience for me, and I had no idea what I should do. I looked it up on Google, and this was the first company that came up. I spoke with a woman named Luisa. She explained the process to me very thoroughly and was super patient in answering all my questions. I did not end up going through with setting up an inspection. I wanted to get a second opinion before moving forward, but she definitely took care of my needy questions and set my heart at ease. I was freaking out, and she was super helpful and polite. Not sure if she will be expecting this, but I definitely recommend the consultation if she's on the call!

Please let me know if there is anyone who can get in touch within this company. We have since been…read moredisplaced from our home after having a tech come out and are in a hotel. Our dog has been in 100 degree weather and the GM first refused ownership when even the tech apologized for the mistake of damaging a pipe and water spewing out. He then reached out appearing to attempt to rectify only to not respond for another night. Please reach out to me if you're in management in Rainbow Restoration and are not Param. I would note the tech that came out was honest, kind, and accepting full responsibility. Erik also came and was very helpful and understood the tech made an error. During Param's conversation on the phone with me he admitted this is rare and he should've went into a 2x4. Our homeowners insurance sent out a plumber to review who said the fracture on the pipe was not due to wear in tear but deliberate puncture by force. Everyone is in agreement the tech made a mistake. However, Param is unwilling to accept this is a separate issue from the preexisting issue we called about. The house was not unlivable and we were not displaced prior to working with Rainbow Restoration. The plumber Param sent to my house stated he couldn't find another leak so the tech "probably" punctured the same exact (rare) pipe in the same exact spot there was a leak cause water to spew out and create an emergency situation. We are only seeking for the company to rectify the new problem they have created so our family can move back into our home.

In regards to the back out and back pack Both Alex and Fernando were very helpful and kind. They…read morewere professional, conscious of the surroundings, informative and went above and beyond to make sure their portion of the job was done to the standard of expectation.

A poorly run business that has NO communication within their own organization. They will nickle and…read moredime you with false charges that were not performed or equipment not used. A NO for a home owners.

I have worked with Sean & Kimberly and the crew at 911 Hazmat on several homes and the clients…read morealways rave about them! They are professional, thorough, sensitive to the situation and have a reputation for going the absolute extra mile! They exhibit compassion and caring in the worst times in people's lives and make sure to honor their family in all that they do. Furthermore, their work is impeccable. With a background in construction, I have seen multiple job sites and everything they do is left in immaculate condition. I can't recommend them highly enough. If you are ever left in the situation of having a home that is in need of cleaning up or cleaning out . . . these are your people!!!

We Feel 911 HAZMAT CLEANUP Exploited our Emotional State and Took Advantage of our elderly mother…read more Just recently my husband and I lost our son to suicide. It destroyed us and happened in our home. My mother in law stepped in to help with the hazmat clean up so we wouldn't be further traumatized. She called 911 HAZMAT CLEANUP. They showed up quickly and arrived with e-documents for her to sign in her distraught, the very next day. She didn't get any estimate and signed the digital contract sometimes checking both yes and no on questions (they didn't even notice that.) They claimed they checked with her for all they disposed of; but only listed and checked about some "bedding", "clothing" which had been on the floor, and some carpet. This contamination was extremely localized; it was only one small part of the floor; nothing above 6" When we got to unpacking what they had removed from our closet, we found all our good camping, surf, and dive gear was missing. These things were only stored in our top shelves where there was no contamination and many items were even visible in the photos taken by the 911 HAZMAT CLEANUP workers. They charged around $3000 more than the $5700 our insurance covered for 4 1/2 hours of work by two men in a van. The pain of realizing all these things were missing was gut wrenching and still is. We had built this gear up over many years. No things really matter in a tragedy like this; but it feels so violating when we are already heartbroken. When we contacted them, they claimed they only disposed of the things on their list, restated that the bill was due, and, should we fail to pay in accordance with the contract; they could put a lien on the house. No discussion, no accountability, no empathy. Their contract has many protections for them; basically enabling them to dispose of whatever they deem necessary and no legal recourse for us. We filed a sheriff's report but can't bear to do more. We need to heal. If you ever have to deal with such a terrible situation, I suggest you beware; make sure you get an estimate, watch them work, get support from someone you trust who is not in shock. And I wouldn't trust that they will respect the elderly. In short; if you can use any other company I think it would be in your best interests.

I had a fire in my garage March 2026. Richard Cruz responded from ServiceMaster and was my project…read moremanager. My entire house had to be emptied and I was relocated for three months. Anytime I texted Richard, He responded within 15 minutes. I had no questions that were not answered. The process went so smoothly. I moved back into my house the weekend of June 12, 2026. I cannot rave enough about the service I received from Richard and the employees from ServiceMaster. They took care of my belongings as if they were their own. I would not hesitate to use ServiceMaster, Richard and his team again if needed.

Had some water damage from an upstairs bathroom down to my garage and called Service Master…read more Chris Garcia was my project manager and super satisfied with the water mitigation process. He was generous enough to start setting up fans before confirming to work with them and was very informative and communicative throughout the whole water mitigation process. Always showed up on time and was responsive to any questions I had. Him and his crew were awesome during the demo portion. Put floor and wall protection down and cleaned up after the job was done. Highly recommend Chris and his team to help you out. Very professional and glad It was a good and smooth process coming from horrible situation with water damage. Chris completed his job but the overall job isn't fully complete. Still have to work with them for the rebuild and hope the process continues to be smooth and effortless.