I can't say enough about the professionalism, integrity, and overall expertise of this company. I'd give them 10 stars if I could.
We had a rain event during a roof replacement this past April that flooded our home. Our insurance company recommended we use Mark Scott Construction to handle the "pack-out" of all of our belongings and furniture so our home could be repaired. We had already selected a contractor for construction which I now totally regret. I only wish we had selected Mark Scott to do that work as well. They are "old school" when it comes to putting customer service first.
We worked with Alex Alas, the GM of the Restoration Division. Alex came to our house and spent time explaining how everything would work, making us feel comfortable with the process. On pack-out day, Alex sent an experienced crew that carefully wrapped, inventoried, boxed, and removed all our our belongings from our home-- from our books and clothing to our paintings and piano. We literally did nothing-- we just watched as these talented men and women wrapped, disassembled, photographed, packaged and inventoried everything in our 3,200 square foot house in a matter of days. When they left, they had removed 10 rooms of furniture and packed 380 boxes of our belongings. Truly amazing to witness.
After our repairs were done, Alex sent his crew back to put everything back the way it was. Their foreman, a young woman named Rosa, had an iPad on which she had taken photos of everything in the home. I had asked Alex for a favor. In the rush of packing out, there had been no time to dust our furniture. I offered to pay extra if Alex's crew could wipe down and clean all of our furniture before it came back into the house. Alex said they always clean all the furniture upon return, but in the house. But Alex had the crew set up a "cleaning area" in our driveway-- no extra charge-- and Rosa and her team meticulously cleaned every piece of furniture before it came back into the home.
Finally, after moving 10 rooms and 380 boxes of belongings, one would expect some damage. We did have some minor damage to a few items. What impressed me was Alex's way of handling it.
Alex has a "whatever you need " and "we will make this right" attitude. Besides deeply apologizing for the minimal damage we incurred, Alex took care of repairing and/or replacing everything without any hassle or pushback.
Kudo's to MS Construction and Restoration. I wanted to write this review to let others know of our positive experience. I found other 5-star reviews when I got to the site, which confirmed that my positive experience wasn't a "one-off".
We're going to be remodeling our master bath after the first of the year and we'll be using Mark Scott Construction to do the job. We are looking forward to working with them again. Thank you, Alex, Rosa, and the crew! read more