They were able to come out right away and do the inspection and let me know right away what the…read moreissues were .

Way overpriced and they didn't even show up on time they came late at night. My appointment was…read moresupposed to be from 12 to 2 and they didn't show up till almost 8 PM. Then he gave me the quote of $424. Two fix the dripping faucet on the bathtub for each valve.. way overpriced

Installed new Anerican Standard HVAC, 4 tons on par with Trane for a reasonable amount . Two guys…read moreworked in hot attic all day ! Works great. I called & said I want them back to turn on new heater in the fall. Even sent us a nice thank you note.

I gotta tell you. It's been cold here in the south. These last couple weeks and my heater went out…read more Luckily, Western was available to have a technician at my house within 24 hours of contacting them. Their technician came out and the work was completed and the heat was back on within 45 minutes of him Arriving. The work was professional and the technician, Cleaned up after he was finished. Couldn't have asked for better service and the price was much lower than some competitors!

Everything above as to the Service,Quality,and Value speaks volumes with this company. My…read moreTechnician Carlos not only showed his professionalism but he also was very detailed about the job at hand and even more he listened to my concerns regarding job itself. I can really appreciate a company that gives there best when it comes to satisfying there clients, Which only means one thing , Repeated Business must be one of their highest standards cause they are that good and I will definitely use their services again when needed. Shout out to the whole team in assisting this work order!

Needed a Cartridge replacement for a Shower & Tub combo. They wanted to charge the $645 for the…read morerepair, which seemed extremely high for what appears to be a relatively straightforward job. After researching the part online, I found the replacement cartridge available for less than $75. It appears to be a 30-minute job. I asked the supervisor for a breakdown of the cost between labor and material. He said that they don't give a breakdown. They appear to be hiding their labor cost, which seems to be very high. I wouldn't let the technician do the job and pay an $80 fee for the visit.

I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

I had an emergency and the dispatch operator was very helpful and assured me it could wait until…read moremorning to save the after hours charge. The crew that arrived the next day did a great job and explained the issue and process clearly and accurately. They also did a great job cleaning up so that it looked as good as before the service call. They gave me an estimate before starting and it was right about where I expected based on my own research.

Worst plumbing service ever. I told them My kitchen sink was backing up so my husband disconnected…read morethe pipes and we had the water running into a bucket. They said the pipe was old and rested so they cut a hole in my kitchen floor about the size of a shoebox they replaced the pipes they did not put a snake in the drain the water was running and it wasn't backing up when they left I turned the water on and let it run to see if it was going to back up and it did they charged me over 700 dollars to replace a PVC pipe a plastic pipe and they never ran a snake in a drain they said we had to make an appointment for them to come back out they came back out the next day and charge us almost $300 to run a snake in a drain something that they were supposed to do when they were first there. There was no No warranty nothing they left a gaping big hole under the kitchen sink and they charged us for 2 days over $1,000. It was two guys that barely said two words to me and my husband they were rude they didn't close up the hole under my sink I will never ever suggest keep the plumber to nobody there's no way in the world that I should have paid almost $1,000 to change a PVC pipe and to snake the drain no warranty whatsoever on their work do not use Keith the plumber.

I must say that I was reluctant when this company was referred to me because I had never heard of…read morethem before. When spoke to the receptionist I was in need ASAP for a plumber. I was able to get service a couple of hours later. Thanks to Drain blaster for sending Charlie he was AWESOME, courteous, polite fir the most part including getting me squared away.

This was a waste of time. The owner kept me on the wait for two days before canceling the job…read more Don't bother with his scheduler, she's too busy with her kids to answer the phone. He cannot be reached by his phone because he has to be on site for all the botched jobs he sent his service people can't even get done. Do your self a favor and find someone else.

Tech was professional and hardworking, cleared the clog in the kitchen sink. To do so, he used a…read morelarge machine that he had to drag up a set of steps to get to the kitchen. Damaged every step dragging the machine. To use or carry that machine should be a two person job, so not to cause this type of damage.

DO NOT USE this "restoration" company! Phillip H is an absolute disaster to work with. This is a…read moreguy that shows up at your house unannounced to take advantage of people in an unfortunate situation. He makes you feel like they are going to take care of everything and then stops communication after that leaving you guessing each day. Roto-Rooter will say they will be there "first thing in the morning and then not show. Management will lie and say their technicians called out when in reality they don't have enough support to follow through with all the promises field services managers makes to people with their backs against the wall. Save yourself the time and money and call a professional contractor to get the work done right. I can't emphasize enough - DO NOT USE THEM FOR RESTORATION SERVICES!

The Latta crew found a leak in my front yard and did the repair the same day. They are super…read morefriendly and explained everything they were doing the entire time. Highly recommend!!!

These guys are terrific! First they helped me find parts I needed, then kept their work to a…read moreminimum to save me money. Always pleasant, friendly, kind. The tech in our home was super careful to keep things clean and neat. Plumbers are not cheap, but my experience with this company was certainly worthwhile.