Jason did a spectacular job fixing our bathroom shower. He was courteous, prompt and professional.read more

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

We have now used a few different services for HVAC issues. With our unit around 10 years old or so,…read morenot everything works with perfection as I'm sure it once did. But with Hemphill, these were the first people to not try and sell us more than we need. As opposed to saying that we need a whole new system, the Hemphill team encouraged us to try and figure out if it is a fixable smaller issue. Something that I really appreciate since another service suggested we replace the whole system because they couldn't figure out exactly what was wrong. The technician was extremely friendly and explained everything as they were doing it. He even tossed the tennis ball for our overactive dog since she wanted to be out the with him. Great service and doesn't seem to nickel and dime us. Unless I have a different experience, Hemphill will be my go-to moving forward.

Our AC upstairs was leaking and they tried to sell my wife an AC recharge or a new AC. They knew it…read morewas due to a clogged drain and came out twice only to finally say there wasnt enough of a fall for the drainage line. It's been in operation for 15 years, so ofcourse it wasn't the angle of the drain. It was a clog in the system we ended up doing ourselves. Company will take your money bewarned

These guys were absolutely amazing! I had to get a pressure test- (the gas co replaced my meter…read moreand saw a leak and locked it ) I called my regular plumber who couldn't do it soon and they recommended this company ( that's how good they are ) They came this next am at the time promised ( rare these days ) Johnny & Ernie were my techs & just went above and beyond ! - They found 5 leaks & repaired these and the price was very great- they contacted the gas company for me, too! I cannot recommend this company highly enough. I rarely write great reviews right after a company has just left my house but they're that good. This was my first contact with this company, but it certainly won't be the last .

No one wants to call a plumber. It is like no one want to have to go get a car repaired. But life…read morehas it ways of putting us in need of a plumber. Now, the harder part is to find a good one. Winning on a slot machine in Vegas is easier. Until NOW! My daughter purchased a new home, her first home. As normal, she had some issues the biggest of which was the drain from the upstairs tub that overflowed to the basement floor. It was horrible and happened more then once. Our family plumber could not fix it because it needed a Turbo Jet to blow out a massive clog in the pipes under the concrete. We had Stephens Plumbing do this action and they got the clog out which was slug. A Few days later, it was clogged again and we had another flood. The Manager of Stephens came back, discussed our options and was both ultra professional and fair. This morning, they came back, blow out the clog again and scoped it with a video camara to make sure the clog was out. The made adjustments in the pipe with a value and cleaned up after themselves. A job extremely well done. This type of clog needs a very special piece of equipment that is very expensive. When you pay that kind of money, you expect the issue to be resolved. Stephens Plumbing resolved the issue. What more can we ask. I highly recommend them and I am very tough to work with.

Called and responded immediately. Showed up prepared to work. Assessed the situation( did not…read morecharge) and let us know that the septic tank needed cleaning. Correct assessment, it was full to the Brim, Called them back after cleaning because Still needed the line snaked. Returned the next day, performed several things needed for optimal performance as well as the clean up. Very diligent in the process. Hope we don't need them anytime soon, but will definitely use if necessary.

On time, professional and very cost effective! Was able to solve problem that others did notread more

The technician was professional courteous cordial and explain that he had to go to the shop and get…read morethe particular part that I needed he did that and was gone less than 30 minutes made my repairs and referred me for restoration services both services were needed and I don't usually do reviews but this time I had to

I must say that I was reluctant when this company was referred to me because I had never heard of…read morethem before. When spoke to the receptionist I was in need ASAP for a plumber. I was able to get service a couple of hours later. Thanks to Drain blaster for sending Charlie he was AWESOME, courteous, polite fir the most part including getting me squared away.

My Issue: I own a Loft downtown Birmingham, AL. My daughter lives in the unit. Her 14-year-old…read moreHot Water Heater was working a 35% capacity. I did a google search to find a company that had good ratings. I found Mr. Drippy Plumbing. Seemed like a good company. Promptness: The way Mr. Drippy works on the potential of needing a new hot water heater is them come to your residence to check your appliance. This is not my first rodeo on replacing Hot Water Heaters, A/C units, Appliances and more. I expected to get a time to visit in about a week. Instead, it was the next day. Add to that, they showed up on time. I was shocked. Be A Smart Consumer: I knew from the start, fixing my unit was going to be a segway to replacing it. That is way looking at my issue was not a charge. I also knew, once they saw the unit, the comparison pricing for fixing and new unit would be the sales presentation. Based on my location and needs, I researched the approximate pricing of the replacement, removal, parts and labor. My HOA has a rule to only use licensed and insured venders, or I would do what I used to do. Buy the unit, hire a non-licensed or insured vendor and same money. NOT THIS TIME. Who knows what can happen and the HOA would come back to me. Service Provided: I was presented the numbers and surprise, I selected to purchase a new unit. To my surprise, it was installed that same day. The installer was a true professional. The unit brand was American which is middle quality. The price was higher than what I expected however I paid a bit more because of the great communication I was given throughout the process. Sometimes, we have to give credit to a good company during this challenging times. Issue With the Installation: I live on the third floor with units on the second and first floors. It seems, when the water from my old water heater unit was disposed of, it made a leak in the pipes for the 1st floor unit. I was very upset at first. Then Mr. Drippy Sent in a manager, followed by a water repair company that same day. I called the day after to see what the situation was and the repair was in process. Throughout this situation, I communicated with all parties especially the HOA in great detail. I waited two weeks to write this review. It seems the issue is resolved. Conclusion: Hiring professionals that are licensed, insured and reviews mostly well makes a difference. Will you have to pay a little more, yes. It is worth it, yes. Would I do business with these folks again, yes. Simple as that.

I had a plumbing problem causing a leak in the ceiling of my living room. I called Mr. Drippy…read morePlumbing, and they came very quickly. J.T. and the men in his crew were professional and extremely nice to me and my husband. J.T. repaired all of the plumbing problems expertly and efficiently. I certainly appreciate all of the work J.T. and his crew did at our house. I recommend Mr. Drippy Plumbing, and I would call them again if I have plumbing issues in the future.

Our warranty company chose this business and they actually picked a good company. The tech,…read moreChandler, was knowledgeable and did a good job showing us things regarding our water pressure regulator and hot water heater. He was transparent about what he knew the warranty would normally cover and the code items the warranty normally would not cover. He gave us an estimated out of pocket cost that was spot on. He had to come out an additional visit to do the work that he assessed would need to be done during his first visit. He was respectful of our home, checked to make sure everything worked properly, showed us how to use and shut off water to our newly installed water heater, and gave us details on how to sign up for the warranty for our new water heater. Overall, it was a good experience.

My master bath toilet kept pumping water in to the tank and making a horrible noise. Then a few…read morehours later when I turned the water on anywhere in the house it did that too. Under my home warranty, they called Iron Mountain. Donnie arrived in my allotted time slot and kept me informed of when he would arrive. Very nice, respectful, and knowledgeable. He fixed my problem in a very timely manner. I am very happy with Donnie and Iron Mountain drains and plumbing. If you need a plumber, call them. I would use them again. Thank you for getting to me so promptly. Melody W.

Very professional and honest, highly recommend. They installed new bathroom fixtures, sink, shower…read moreI am super happy.

Had to have a water heater that was under warranty replaced. Love this plumbing company. Great…read moreplumbers, very knowledgeable and thorough. Great personalities. I will definitely recommend them to anyone.