Neal Harris Service Experts is my go to company for HVAC and plumbing. They are customer friendly, focus and their technicians are knowledgeable. Their service times are spot on if not earlier. Prices are competitive. read more

Fast talking sales people trying to always get more money out of you. They even send a sales person out pretending to be a supervisor. Just canceled my account with this horrible service provider. They charged me way to much money last September to clean out a drain line from the kitchen sink. The fast talker poor worker convinced me to pay extra to have the line cleaned out all the way to the street. 7 months later its backing up again and they want to charge me again. read more

We had a clogged kitchen sink . The service expert Luke Malcolm was very professional and got the job done very quickly. He was also earlier than I expected. . read more

Neal Harris installed our HVAC system in 2015 and we have continued to pay a monthly fee for a service contract. The company provides a free inspection of the equipment twice a year. We've always been pleased and felt the service experts were honest. This year, two service experts came for my heater inspection. As they were inspecting my furnace, it was noted that there was some chalky buildup on my igniter. After that, the gentleman looked at my humidifier and pointed out a leak in the water supply line. After looking at my equipment, the gentleman said that I needed to replace my igniter snd thst I couldn't use the humidifier that I have. I would need a new one. I asked how much of the $1600.00 quote was for the humidifier. He said $1,000.00. He then went on to suggest that I consider replacing not just the heating unit and humidifier, but my whole HVAC system. I told him that I would be price shopping. I looked up the price of the humidifier just like we have. It was less than $500.00!! And he quoted$1,000.00 for it! At that point, we decided to have a second inspection performed. The second company performed an inspection and tested the furnace and said it was working well. He then looked at my humidifier, dud a simple adjustment on the water line, turned the humidifier on to test it, and said it was working well. The leak was fixed and told me what to do if it leaked again. We felt that we had been pressured by the Neal Harris gentleman to spend money for things that weren't at all needed. We are VERY DISAPPOINTED with this service technician and now we question our trust in the company. read more

Cory and Chad were here today. They are very professional, knowledgable, courteous and helpful. They answered all of our questions.

Today, 11 March 2026 I had an appointment to have my A/C looked at. I have used Harris for the last few years and have always been a satisfied customer until today. The tech has always called when enroute. I am a 72yr old disabled veteran with mobility issues. I was trying to get my 3 small dogs contained. the tech is at my front door, I am 3ft from the door. I can see him he can see me. Guess I was not moving fast enough for him he put a door hanger on my door then left! I called the office and got the run around while and they did offer to send him back. At this point I have had my fill of Neil Harris. Told them just stay away I will get another company. Now, I had fallen for some program where they billed my bank account $15.00 a month for some inspection program on my furnace &a/c. They HAVE NEVER BEEN TO LOOK OVER ANYTHING! My fault thinking they were a top notch company. Neil Harris is going to refund my money. Let's see if they do! I will now file with the BBB & Mo Att Gen office. Scam company!! Stay away! read more

In June 2024, I had Neal Harris Co. put in a new HVAC system at my house. I was told I would receive around $2,000.00 in rebates at that time, which was part of why I signed on the dotted line. Well now, even a year later, and even after a previous BBB complaint STILL NOT ONE DIME OF REBATE has been received. The lack of concern and no follow through on promises made by this company is absolutely appalling. I would not recommend them for any reason whatsoever. read more

Had a service contract with them called because initial turn on of AC was not cooling, they sent a technician and a smooth talking salesman who tried to convince me I needed a new AC unit and even though the furnace and AC was only 11 years old I should get a whole new unit furnace and AC. Quoted me between 30 and $38k. Charged me for a service call because I had not yet set up the spring/summer checkup. We called another company our neighbors use, they sent out a person and unit was functioning perfectly fine. I canceled my service contract, was refunded my service call charge with no questions asked as to what the salesman said that was totally wrong. They did not seem to care what the bad advice was. I will not be using them again and it seems like I'm not the only customer that they send sales people on service calls according to other reviews. read more

Everytime we do laundry our floor drain would overflow. They came out 3 times. First time didn't even look at main line. Called again same thing. Asked for a camera to go through lines to look for blockage. Claimed no camera available. Charged $350 each time. Called again this time looked at main line said they would have to tear up basement floor as the snake they used would not go far enough. Estimated costs at $10k. Came out again with camera found blockage in the pipes under driveway. Keep in mind we pay a monthly fee to get 15% discount. They are the highest in KC based on calls made to competitors. Don't waste your money call someone else. Not a happy customer. Buyer beware. read more

the service technician, Andre, is fantastic. however we were promised things not provided and in dealing with their dispatcher, Beth (Bethany), I was very disappointed and dissatisfied because of her combative attitude and canned excuses. She made many excuses like they were unaware that the heater they installed 3 years ago was in the attic. when I requested to discuss with the general manager about the many problems we encountered on this service call on the home my 99 year old mother lives in by herself. All I got was more excuses. In the end, Andre got the job done correctly and was one of two people I talked with that was pleasant and seemed truly interested in getting the job done properly and timely. Steven Ethetton read more

Austin is an asset to Neal Harris. He is very professional, courteous, polite, and quite knowledgeable. Great customer service skills!! It took a while to determine where my gas leaks were, but once he did, he fixed them immediately. I highly recommend Austin for any plumbing work you may need. Thanks, Austin! read more

Their website says the evaporator coil and condensate drain line gets cleaned with their AC tune up service, it most definitely does not. When you call and ask about it they deny that it was ever supposed to be cleaned and say that the technician (according to the report that the technician makes themselves) did everything that they were supposed to do. Our AC is working better. The technician was professional. However, if a company has something clear as day on their website I believe that service should be done and honored for customers. read more

Service Experts - Heating & Air Conditioning/HVAC Near Me - Overland Park, Kansas

Had a problem with my AC and they were able to replace it for me the very next day! Great guys, and great service. Very professional. I highly recommend Neal Harris. Laurie Sprinkle read more

We had Neal Harris install the heating and AC unit in our house about 6 years ago and have had a twice a year check up with them as priority customers for years and years prior. We called Saturday for AC fix. No call back. Called again Monday. Told (by Indian call center? for a local business?) will be out that day, just wait for the call. Skipped work and called over and over all day and by 5PM was told 3d in line. No visit that night, only lies. Called Tuesday AM and was told that the computer is down and will be out that day. Asked, "what is our address?" thinking longtime priority customer would be right at top of rolodex. "We don't have that information, the technician does." Lies upon lies. Time for Bob Hamilton. And spare me the "we regret..." boilerplate that you are going to cut and paste below this roasting. That's a lie on stilts. read more

Just had my yearly furnace check. Andrea, was on time, pleasant and informative. He took the time to answer questions I had regarding future repair versus replacement of the unit. He has been here several times in the past and I have always been impressed with his knowledge of HVAC. Great representative you have in him. Peggy Ethetton read more

Absolutely unreliable. I have been trying to get service experts scheduled for three weeks now. They give me a date for service and then day of don't communicate and don't show up. Absolutely would not recommend using them if you ever want service completed. read more

Update 06/29/23: On May 22 Customer Service responded with an email story how they switched software in the middle of issuing a refund and I would expect a refund no later than the week of 06/05. Three weeks later, still no refund. STAY CLEAR of these liars there are way more reputable companies out there that won't overcharge you and then keep your money. read more

I had Neal Harris install a new Air Conditioning and Furnace system in October 2016. Since then their service and maintenance program has been excellent. They have met all commitments when it comes to arrival times and be very courteous and helpful. I do have an issue with the Lennox system that was installed, more specific the A coil. After only 3 years the system had developed leaks resulting in inefficient operation. I was informed today that I need a new A coil. Luckily the part is under warranty and Neal Harris will take care of that but I'm responsible for $1300 in labor which I have an issue with. I will be working with Lennox to get this addressed. Updates to follow read more

Our intermittent furnace problem could have potentially been resolved with a single service visit but instead required two. This is not a critique of the first tech since he followed the protocols he was given. When the furnace initially failed, it started working again as a result of me simply turning the power off and back on again. The control board was flashing Error Code 228, which the label identifies as related to a low pressure switch. The tech removed all the tubing to this switch to blow out any potential debris that may have interfered with its operation. Although the unit was working upon the tech's arrival, it failed a few hours after his departure and this time power cycling was to no avail. Armed with additional information from the original visit, the second tech arrived with the replacement pressure switch in hand. Lennox had in fact issued a service bulletin about the high failure rate of this part. Overall, this was a 3-star performance but I bumped it up a notch because both techs were conscientious and professional. The opportunity for a 5-star rating was missed because I provided the error code during my initial call for service. Besides my unnecessary experience of 30 hours without heat, the company lost revenue by requiring second dispatch. read more

Service Experts - Low pressure switch for Lennox furnace, a.k.a. "The Costa Rica Switch." - Heating & Air Conditioning/HVAC Near Me - Overland Park, Kansas

Second Review. I already posted about the terrible service I received from Neal Harris in a property I purchased with a system improperly installed by their technicians. Someone from service experts posted a response. I emailed as asked, no one followed through. If you know what's good for you, don't call Neal Harris! read more

They didn't show up for 2 appointments over the last 2 years. No call to let me know they were late. I waited 6 hours before a call on one visit. Prices are higher than anyone else. They cancelled my service agreement at my request but still after 2 months have not refunded my money that they promised. Sending emails every 2-3 weeks still no response. Save your money and your time. read more

I wanted Neal Harris to come out and tune-up my AC. Technicians Cory and Bill came out and was very professional and informative. Kudos to both of them read more

We had issues with our old seervice provider provide, and decided to call Neil Harris. We're happy we did! They got us on the schedule quickly, and were right on time for the appointment. We needed a new a/c unit, they got it done the very nice day. Everyone was so helpful and professional, we couldn't be more pleased! Shout out to Austin, Cory, Garin and Lucas Z. For a job well done! read more

We have been Neal Harris customers for years because of their professionalism and dependability. Last week Kenneth serviced the unit at our Mom's house, actually arriving early (they called to let us know he was on his way). He was patient answering all our questions and left us feeling well informed about the results of his work. Great service! read more

A business without heat and several furnaces, Keith Sharkey came to our rescue, very prompt, very knowledgeable, very professional, explained everything he was going to do before he did it, and showed employees how to work the new thermostat! We will be requesting Keith with all future calls! Thank you for your expertise! On a scale of 1-5, Keith is a "10!" read more

In response to Neal Harris Customer Service, I no longer need your help as another company was able to get the unit functional for $100 service fee. Will tell anyone I know to avoid Neal Harris, their assessments cannot be trusted. Get a second opinion if they plan to charge you thousands. read more

Great service tech experience. They were very responsive, answered all the questions and were professional.

My furnace stopped working mid-Nov. 2020, so I called my trusty Neal Harris Experts who our family has contracted with for over 30 years, and they were out within a day to assess the situation along with the requested sales person. It was an older furnace I knew needed replacing so I agreed to purchase a new one, and that is when everything went down hill. Three "technicians" came out the following morning to install the new furnace (it had already been two days without any heat). Not very happy that the humidistat was placed out of my reach and on the furnace instead of next to the thermostat upstairs. They mentioned I would need a flue check but I don't believe that was ever done. When they were finished installing, they pointed out some of the damage made to a doorframe while bringing in the equipment. A huge chunk of wood had been knocked off of the door frame. It was glued back on with wood glue, but there was other damage that needed to be filled/stained. This was later resolved. I woke up at 1:00 a.m. the following morning after the installation with no heat. The technician came out and discovered that the wiring was wrong - mixed up with the humidifier. Contacted them again to arrange having the humidistat moved. The field supervisor called me the next morning and said he would be here in 15-20 minutes. I waited two hours and he never showed. Turns out he was given my phone number along with someone else's customer number. No call, no nothing. I contacted the sales person who got ahold of the field supervisor, and he finally came out with one of the technicians who did the installation. The humidistat was successfully moved, but at the same time, the field supervisor discovered that some other wiring was wrong, and that my air conditioning would not have worked if he had not caught it. Their website declares they do it right the first time. I've never had problems with them before, but that declaration is a total joke in this instance. After being a dedicated customer for so many years, given this circumstance, how can I continue to recommend their company to my friends? I tried to report these problems to the manager, but their hierarchy was so tight that they would only allow me to speak to the head of customer service. They assured me that the information I presented would be sent to the manager. It has been two weeks since this has occurred, and I have not received a call or apology from the company, or even a small discount. At this point it seems they are not returning my calls. I must say that I am surprised the new furnace continues to work given these circumstances. I'm waiting every day for something else to go wrong. Debating whether to continue using their services. We'll see if it passes inspection by the city tomorrow. 12/01/2020 - the building inspector came out and the furnace passed inspection without any issues - it appeared to be installed properly. Some feeling of relief knowing it wasn't going to leak or explode. 12/04/2020 - Ashley, head of customer service, called me to follow up and ask what they could do so I would feel satisfied. She apologized for the inconvenience, and I accepted a paid renewal of my service contract. Issues resolved. read more

I will never use your company again if I can help it. On Wednesday I booked an appointment to check out our furnace which wasn't working properly. Soonest you could arrive was Friday, with no scheduled time. I called late morning to see where we were on the list and was assured a technician would be there soon. 5pm came and went so I called again and was given the same reassurance. It wasn't until after 7 that the technician finally arrived. He checked it out and claimed the circuit board was fried and maybe more, which would cost hundreds of dollars to replace. Ugh. This seemed a little fishy since the unit had been working sporadically and is less than 5 years old, so I called AB May for a second opinion. They were at my house within a couple hours. Circuit board was fine, just a few switches needed to be cleaned. Either the technician didn't know what he was doing or The company was trying to pull a fast one. Either way, they won't get my business. read more

We have been using Neal Harris for 13 years ever since they installed our heater and AC. This winter checkup was not what we were expecting from the start. They were aware that we are planning to sell our house soon and two people showed up for the checkup. A technician and a salesperson. Why in the world would a sales person show up for an annual checkup? The reason became obvious when we received the checkup review. The report said we had an Inducer motor going bad and an unsafe secondary heat exchanger. They told us the CO2 levels were dangerous and they wouldn't even have it on. We told them we have CO2 detectors and they said they were not dependable. They recommended we get a new heater and had the paperwork for that. After they left the access panels weren't closed correctly. This was because the technician had bent the latch/hook of the bottom panel. I bent it back and both panels secured properly. We called another company to perform a winter check without telling them anything about your inspection and it passed with no problems and no warnings. We are so disappointed that Neal Harrris would do this to us after having our business for all these years. We will be reporting this to the BBB. read more

Scheduled a plumbing repair with Neal Harris to fix leak in drain pipe and replace a water shut off valve for a toilet. The technician arrived at 8 am as promised, but then had to go to Home Depot for a few standard items even though I was very specific in what I told the dispatcher needed fixing. Took technician 1 1/2 hours to return from Home Depot. He was then in hurry as he was running out of time before his next appointment that he rushed the drain pipe repair and now it still leaks. I also tried to use my $50 off coupon but he told me that I have to present it first before he quoted cost to fix -- In other words, they have to add $50 to bid to allow me to use the coupon. In summary, the leak was not fixed, the shutoff valve installed was of the cheapest quality, and I spent $500 and could not use the coupon -- Avoid this company!!! read more

Worst service ever! Claim they will call you 30 minutes prior to appointment and then they don't. When you call to see what happened you're told "I'm sure they called maybe you missed the call" when it's 100 degrees outside you have your phone with you waiting for THAT call. Then I get a lecture from the 20 something service guy about changing my filters every 3 months, actually points to the packaging and says "see it says it right there" Service techs are not friendly and the first guy that came out questioned if I knew what I was even talking about. I'm a girl not an idiot, thank you. Turns out the problem was there and exactly what I told him the issue was. It's hard to find good service these days, avoid this company if you don't want to be treated like an idiot and sit around waiting for them not to show up! read more

Be very careful of this company especially if you are an elderly woman! My mother's AC quit working and she called Neal Harris for the first time. They charged her $82 to tell her that her AC was unrepairable. They gave her a long list of things wrong with prices to repair each item. Then informed her that her AC was too old to repair and they needed $8000 to replace it. Now, part of the list they gave her was a price of $660 to replace her capacitator. For those of you who don't know, this is a part that costs $15 to $20 depending on the AC unit and takes all of 10 minutes to replace. We called another AC repair company, they came out and were there less than 10 minutes, replaced the capacitor and the AC was up and running!! Found that this company has had 871 complaints in the last 3 years reported on Better Business Bureau. Please beware and spread the word to avoid this company. read more

Service Experts did such a bad job I almost want to file charges. Our boiler started acting up on the coldest week I've ever seen in my 7 years in Kansas City (when it was well below zero for several days). I called Service Experts and was so relieved they could make it out same day, although a little suspicious I had to sign up for their membership service to get someone out that fast. The membership came with a free service call though, so it seemed like a good idea. My relief didn't last long. Their technician (aka fraudster) came out and told me it would be $87 to check the boiler. I told him we signed up for the membership so it should be free. He said that their is a separate charge for actually investigating the issue on top of the service call. Not a great start. So he checked out the boiler then gave me an estimate for $1200 to fix it (although it would have been $1700 if we weren't in the membership. What a bargain!) To top it off, he had to order a part, which wouldn't be here for a week. It being negative 10 out that day, I asked if there's anything he could do to get the heat working temporarily. I told him I have a 3 year old and it's below zero. He shrugged his shoulders and said space heaters. So, I went out and bought $200 of space heaters to get through the cold front, and called another company to try get a cheaper estimate. Hoo boy did I get a cheaper estimate alright! I got someone from United Heating and Cooling out the next day and their technician took a look over the boiler and said the only issue was a small part that needed to be cleaned with a wire brush. I told him the estimate Neal Harris gave and what they said needed fixed. He said not only did it not need to be done, he could actually show me that it didn't because my boiler has a window on the top you can look into. He also said the $700 cleaning that was part of the Neal Harris estimate would be $200 from United Heating (although I didn't need it done anyway). The United Heating technician was APPALLED that Neal Harris didn't even bother to clean the part he cleaned, and even more appalled that they could have given a family with a young child working heat during a record cold week and instead chose to try to scam them. My heat has been working just great since United Heating came out, and all they charged was their $87 service call, which didn't require a membership to lower from $200. The United Heating technician laughed at the double service charge from Neal Harris, saying "We don't charge $100 to come out, then another $100 to actually do anything!" I called Neal Harris the next day and told them I wanted to cancel my membership and I felt they should refund the charge for the service call since I had to pay someone else to fix the boiler. They said a customer care representative would call me the next day. No one called back and I forgot about it and probably would have let this go...if they hadn't just charged me again for the membership I canceled. In response to Neil Harris: To start with you can stop charging me for a service I canceled. I was charged again this month read more

I have Always loved the customer service of Neal Harris. Their appointment desk staff and service tech staff for plumbing, heating, and air is always ready to solve my problems. read more

I used Neal Harris Service Experts for many years. Was very happy with their service up to the point that it became a "You Must Have This New Add On Or!" Just one thing after another of trying to sell some new gadget or my system would just disintegrate! When I finally said that I was not renewing my Spring and Fall service, the last service took all service records from the side of the air Handler. These were not his to take. They are part of MY records. DO NOT USE SERVICE EXPERTS! read more

Say NO to the Advantage Program! Due to the Covoid Crisis I cancelled my annual maintenance service call. For weeks after that I got a daily email telling me that I had a scheduled appointment for the next day. To protect my family and the technicians I kept cancelling the preset appointments and they kept resetting them (without my consent). It is obvious that Neal Harris does not respect the Covid Crisis along with protecting it's customers and technicians, it's all about the money. So I cancelled my Service Advantage Program and got written confirmation of the cancellation from the Center Administrator. Today my checking account was charged the monthly fee. So they cancelled the program and kept the billing. DO NOT GIVE THEM ANY ACCOUNT INFORMATION. read more

I contacted them recently about having my furnace and water heater converted from propane to natural gas. The guy who came out to look at them told me all the copper pipes in my trailer would have to be replaced. He told me he'd get back to me with a quote on the work by the end of the day. I told my contractor what the Neal Harris rep said about the copper pipes and his response was "No way, they do not need replacing at all." I waited several days for the Neal Harris rep to get back to me. When he finally did, he said they were too busy to come out and perform the work, but that he would be glad to refer me to someone else. Well, guess what, he never did. I feel that, based on what my contractor told me, the company was looking to rip me off for work and materials that were not needed at all--when all I needed was to have the furnace and water heater converted to natural gas. I will NEVER recommend them to anyone. Beware! read more

People be aware, it has been only 2 years since I have everything changed by this company inside and out including thermostat in the house through Costco. Didn't know that Costco changes companies every after a while, guess what thermostat went bad. New company they contract with now won't replace it. So, I reached out to Neal Harrison, they told me they can't help me after all Lennox website it says 5 years warranty, the same thing people who installed told me too, and they are asking for $1000 just to replace thermostat! It is better to go with another company don't make the same mistake I made dropping 10K on the inside and out system change, they told 10years warranty with no issue, for God's sake they don't even want replace thermostat that is under warranty what in the world is wrong with Neal Harris? Come on people if you can't keep your promise don't make one. I am going back to Costco to put my claim on. read more

We have had 2 different techs out to fix our air conditioner. They ordered a new part and came to install it a week ago. They were here for 4 hours and realized the part they had ordered was faulty. I still have not heard back from them about a new part. read more