Very disappointing experience. We'd been having issues with a toilet that seemed to have low flow and had recently randomly overflowed. When you have to pay an automatic $99 service call, we expected to at least get a plumber who knew his way around a toilet. The guy they sent unfortunately was either extremely inexperienced or legitimately trying to scam us. After a hour and a half of "diagnosing the problem" we were $1,100 in the hole and told that to really see "what we're dealing with" they would have to tear out the backyard patio and schedule a backhoe. Within minutes of writing the $1,100 check for services the toilet flooded the bathroom AGAIN. In the afternoon we called Lanz plumbing and they came in, found the problem, cleared the roots in the sewer pipe, sent us the video of the inspection, solved the problem! read more

We have used Chief Bauer for our HVAC systems for many years. Scott is personable, professional, knowledgeable and thorough. we will continue to use this excellent firm. Great value and a discount when we pay for two tune-ups at a time. read more

Scott was our technician and he was awesome. Our air conditioner was not working and he found the broken wire and fixed it in no time at all. During the same visit, he installed our booster fan for our furnace. And also, showed me how to program our new thermostat. He was very knowledgeable and professional. I highly recommend this company. read more

They did a great job installing a new air conditioner. I've never had anyone put down rugs/runners to keep floor clean where they walk and clean up so well afterwards. Fixed sheet metal from furnace install last year through warranty company. looked great. runs well. very professional company and staff! read more

I have a few scenarios: 1) i requested a duct cleaning. they came and completed the work. I didn't feel the need to double check as they're professionals... I recently removed a return air vent and it is caked in dirt. I notified them but they can't do anything about it. 2) my split system heatpump. this was never serviced or they didn't assign the right tech and it would go months without being serviced. the fan was dirty, caused the motor bearings to go awry, and I had to replace the motor. the feedback I received from the front desk is, "we are so busy we have these types of issues." 3) my kitchen sink was clogged. I called them to help unclog it. the guy walked in, looked at the cast iron pipe and stated it needed replaced without even inspecting or investigating. I was charged for a service call. I called rotor rooter and they charged me less than the service call and resolved my issue within an hour. i contacted Leland carpenter the owner without success. My recommendation is to look elsewhere. These folks only care about revenue not service. read more

Do not use this business. If you call them for any reason, you will never get off of their sales call list. I have received no less than 10 calls from them, mostly robo-calls, trying to sell me stuff. I've called twice to be removed and was assured by their rep that my number would be taken off. But, just today, another call trying to sell me something! read more

had a maintenance appointment with 2 of Chief Bauer service experts Michael, and Dave. first, I would like to say thank you, you were on time, you check the heating and water tank, and let me know that everything is good, and there's no issue with the systems, your customer service was great, keep up the great work fellas. Patricia M. Decatur, IL read more

Woke up Tuesday morning to no heat! Called 3 different places to no avail - no answer or call back. Called Chief/Bauer... Dispatch was friendly and helpful and the next thing I know Scott from C/B is calling to say he is on his way! So thankful and blessed. This young man spent over two hours making sure the unit was running properly and efficient before he left. Told me what to listen/look for in case of any issues and explained how the unit runs. Hats off to C/B. You guys are reliable, polite and aim to please. Furnace runs better now than it did when it was installed 4 years ago by another business. Chief Bauer is my forever service provider. Thanks so much! S. Palmer Thomasboro, IL read more

Hired them to come out and clean/repair our dryer duct work. Tech did not seem to know what he was doing. I don't think that our ductwork is cleaned/repaired. Charged $250 and was here for only 20 minutes. Not impressed. read more

Scammers stay away! Tried to charge my aging grandfather $8,000 for a furnace that was under warranty! Go anywhere else!

I have dealt with chief bauer for many years. Buddy is a great person to deal with. Today i had plumbing work done and Paul and his assistant did a great job! Clean up was done through out the process. They had patience to answer all my questions. As far as im concerned they are the only one to call read more

Previous review deleted. Because: I paid chief-bauer $4000 to completely replace my air conditioner and furnace in May. It is now late October, and to this day, the FURNACE HAS NEVER WORKED. They have been to my house multiple times, they have canceled appointments when they were SUPPOSED to come to my house multiple times, they have wasted my time up and down the block, and I still have no heat in my house. read more

Called 352-5211 in the morning and was told they should be there about 2 PM. After 4 PM the serviceman comes in and quickly replaces my ignitor which had gone bad. (I knew it had gone bad before calling. It wasn't going on.) I watched him and noticed that his replacement ignitor had burn marks on it. I asked him about it and he said they always check them out before installing them. Sounded fishy and I promised myself I'd check that out. He charged me $238 for the ignitor. After he left I checked how much they were at Lowes and on line. None was over $30. I then checked whether there were do it yourself instructions on line on how to replace. There are, they're simple, and they did not mention it was necessary to check out the ignitor before installing. So I had had a used one installed on top of being grossly overcharged! Before finding all this out I was considering replacing our HVAC unit with them because they were offering a discount worth twice the service call, but not a chance now. read more

After purchasing a $20,000 AC unit (Lennox) 2 years ago, we have been without the use of the new AC since Friday. It is in the 90's outside and almost that warm inside. They do not house parts locally, so if your AC goes on the fritz, too bad if it's Fri-Sun. Open 24 hrs, yes. But what good is that if the technicians can not get the parts to fix it. This purchase has been our worst decision ever. read more

Our AC was struggling and after calling another company that said it'd be a week till they could get to us, we called Chief Bauer and they were able to get to us that day. The technician, Buddy, was professional, very helpful, and was able to explain to us what was going on in a way we understood. We did end up getting a service plan but did not feel like we were being pushed. read more

Parts quoted at $372.00 are actually $20.00. I just can not trust a Company that inflates the prices when they knew up front there wasn't a lot of money to spend. What was asked was not done until inflated parts were replaced. Shady hard selling. read more

I would just like to let everyone know that the whole process for having our entire HVAC was smooth as could be. From the initial meeting with Misti to meeting up the techs. My wife and I felt very comfortable with them. Both techs Doug and Demarco were awesome! So overall we are very satisfied with the service we received, as well as the new Lennox equipment we had installed! We would most certainly recommend Chief Bauer for all of your HVAC needs! read more

Our furnace wasn't working and they sent a tech to look at it. He said the control panel was fried and it would be $700 to fix. But it's an old furnace so we should just consider buying a new one. Oh how convenient our salesman is nearby and can come over to try and sell a new furnace for the "low" price of $123 a month for 60 months interest free (a $7,380 furnace?!?) OR we could lease one for 10 years @ "only" $100 a month (a $12,000 furnace?!?). I feel sorry for the people who fall for either of those scams. Always get a second opinion! We did and replacing the control panel was quoted at $450. Other company came out (since I'm not make of money) and found out it wasn't even the control panel after all! Call someone else if you're having HVAC issues, I'll guarantee you'll save money! read more

Yesterday we had a heat pump installed by the experts at Chief Bauer. Doug and Dillon did a wonderful job with the installation. They cleaned up after themselves. The new unit is operating very well. We have always liked a heat pump and when we moved into our new home we knew we needed to upgrade. Freon is phasing out and we do not want to be tied to the higher black market prices that will be coming. Also love the state of the art thermostat that we can control remotely. Great job, Chief Bauer, Dillon, Doug and salesman, Jeff! read more

They always have great service and the guys are friendly! Matt B. Was extremely nice and very knowledgeable!

They were nice and professional, but in my opinion I got bad advice and they attempted to sell me on equipment I did not need.

the technician didn't even know what an intake pipe was. told me the bacteria fighter, which they installed, had gone out of business so they don't make any bulbs for it anymore. WRONG! but of course i could purchase a new system, which was a better company, etc. I'm sure they said the same kind of sales pitch when they installed the original one. Anyways, my bulb is ordered from the out of business company. LOL. Then we discussed the outtake and how it was not code, which he didn't agree with me even though other furnace people and an inspector had stated so. after many phone calls to the engineer, it finally came around to yes, it was against code. the engineer had to be researching it as well. with every phone call, he kept getting closer to what i had already determined. but of course it was code back when they installed it. I beg to differ. but that's for another day. then they also said that cutting the intake pipe just above the ceiling is common practice. allowing all the crap, dust, mice, etc. to fall into the intake pipe. most furnace people tell me they have never seen it cut off above the ceiling. ABSOLUTELY RIDICULOUS BULLCRAP. NEVER USE THESE PEOPLE! read more

Kurtis W. just left after providing our service inspection and equipment evaluation. I really appriceate the care for our system and the information he provided. Great job Kurtis. Thank you. read more

We are so happy with the work done by Chief Bauer at a house we were trying to sell. We had a last minute emergency immediately before the closing and we were panicking that the sale would fall through. Chief Bauer came out on a holiday and while they were unable to resolve the issue that day, they took down as much information as possible so that they could quickly diagnose the problem. We were so relieved that they were able to fix our problem the following day! Just a note that Bratcher Heating and Air came out before we called Chief Bauer and not only did they not fix the issue or give us a time frame that they could come back and fix it, they charged us $300 for doing nothing. Chief Bauer charged us almost half of that, got us scheduled immediately, and actually fixed our issue. We will use Chief Bauer for all of our HVAC needs going forward. read more

I used Chief/Bauer based on recommendations by friends. However, after two visits for an install and a service call, I couldn't stand the deceitful upselling that went on. First, the technician told me my AC filter was inadequate for the system I was using. It had just been installed, and was the top of the line from the manufacturer. He also added that it was dirty. I commented that the filter was changed two weeks prior, and it was fine. I was also tricked into changing a capacitor in my AC unit. He told me it was bad. After that, I researched online to see that they don't simply go "bad," and will usually blow out. The next visit, six months later, led to the technician telling me I needed to replace the capacitor again. Obviously they want you to believe these should be replaced like the batteries in your smoke detectors. I won't use this company again. If they cannot be honest and do the job I've hired them for, rather than upselling, I'd rather go anywhere else. read more

Thank God I had a second estimate coming to check my a/c! These people were ready to charge me 500 dollars and wanted me to pay to have a tree removed. Then they said well if you are just going to get a new unit give us a call. Well my second opinion showed up and it was $150 fix. It is a good thing I wasn't desperate and melting away in my house because I would have been robbed. Too bad yelp makes you give a star. read more

We cancelled our service agreement after our routine inspection uncomfortably turned into a high pressure sales call. Now I'm having an atrocious time getting the automatic payments cancelled: It's been 4 months in a row that I've contacted the office and had to contest the charges with my financial institution with minimal effort or concern from Service Experts. I am not a happy camper. Message me privately and I've developed quite the list of local competitors with better reputations for customer care. read more

Tommy Nichols came out today to do our yearly checkup on our furnace and we were EXTREMELY pleased with his work today. He helped with a small issue we were having and suggested a surge protector for the furnace just in case we ever got hit with a major power surge to protect our furnace. Thanks Tommy!! Kevin and Denise Burkert read more

We were delighted with the expert and friendly service. Helped get our boiler / radiator system going for the fall/winter 2012 ... explained how the boiler worked along the way. Very reasonable pricing for level of service received. Can't imagine a better company for our heating needs. read more

Very bad service and never solve the problem charge money for nothing really repaired right。

Have used Chief/bauer for many years and they have always been timely, fair and helpful. Their technicians have always been professional and came out on a weekend to help us with a repair that needed to be done the day before we were leaving for a week's vacation. read more

I had a tune up in July 2017 after purchasing my first home and then the pushy technician (Tommy) talked me into buying a service plan that covers two more tune ups as well. I really didn't think I needed it but that was my fault for not saying "no". After using the second tune up the same pushy technician showed me a picture supposedly of my coil that had some mold and he said that I needed to have a blue UV light to clean that, which keep in mind it's not cheap. I told him no this time. Then in May 2018, I was selling my house and wanted to use my last tune up that I had paid for on the service plan. The technician Matthew Barnes came in for approximately 30 minutes and said everything was good and had asked if I wanted him to turn-off the thermostat since it was pretty cool out that morning, which I had replied "yes". Later that night when I turned on my air, it was blowing out heat, I checked to make sure the thermostat was indeed turned to cool, which it was. I also checked the breaker. I contacted Chief that next day, and they had some young new technician come out to inspect the problem. After two hours, he tells me my thermostat is bad, keep in mind that my Nest thermostat is less than one year old and it had been working perfectly up even after Matthew left the day before after he supposedly did my tuneup. I honestly don't even think he did anything for this tuneup since he knew I was selling my house and was only using up my last tuneup. I was told that the manager of Chief would contact me and guess what he never did. Please Please DO NOT HAVE CHIEF inspect, repair, or do anything with you HVAC needs. They are crooks and some of their techs don't know what the heck they are doing. read more

Our furnace went out during a very cold spell. Not only did they respond very promptly. And gave us a great deal, they managed to get it installed the next day. Being a home breeder of very expensive finches ( Fred's Finches on Face Book) this really was a live saver. I didn't loose any of my breeding stock. Thanks Chief/ Bauer ! ! ! read more

I have had some good experiences with this company when dealing with normal service like maintaining the furnace and AC but when attempting to spend my money with them to work on replacing duct work and installing a new thermostat I was forced to continuously keep calling after someone came to look at it to start the estimate I tried on 5 different occasions to have a call returned I left voicemails on his cell phone his work phone as well as spoke to the receptionist to leave a message before moving on to a different company, very disappointed with that kind of service. read more

My experience with Chief/Bauer was excellent! They were punctual, worked efficiently to diagnose the issues we were having with our system, and repaired the unit in record time. They also took the time to explain each step of the process and make sure I understood the work they were doing using the utmost politeness and patience, which I appreciated. I can't recommend Chief/Bauer enough and will definitely be using them for future work. read more

Am happy with the new furnace and a/c unit we bought. We have biyearly unit checks. What I am upset about is the upcharge for filter replacements. They are MUCH cheaper if you buy and replace yourself. Needless to say Chief Bauer will no longer be replacing my filters. read more

I am very happy with Chief Bauer. I had a furnace and condensing unit installed for my home. I have the annual service review. Today, Buddy from Chief Bauer came to review things. Very alert, knowledgeable, and courteous individual. Answered by questions extremely well.... read more

Over priced and tech was so inexperienced he had to call someone to talk him through to no avail. Air ran for one week and broke down again. They wanted more money to have a tech come out again. No thanks. Called a different company which had more equipment and knew his job. We'll call Jesse heating and air from now on. Tim H is right - "up selling" is their game! read more

I have used Chief Bauer/Service Experts for 42 years in my same old (late 1900s) house. They have installed two furnaces and at least one AC system. They installed the gas hot water heater 22 years ago and it's survived 7 years longer than anticipated, but they will be installing a new one next week. I always get immediate service when I have a problem, even one horrible winter when the snow piled up so high it caused ice buildup in the exhaust pipe from the furnace and kept shutting off the heat. It was windy and below zero outside, but Chief Bauer sent someone quickly and together we routed the pipe and got my heat to stay on. I have been told that Chief Bauer charges too much and another neighbor said I was getting ripped off, but I value SERVICE and am willing to pay more for it. I don't have to think about making annual check ups on the AC and furnace, I'm happily part of the monthly payment plan that reminds me (via phone and email) when it's time to do these necessary tasks. I own a business, have two vehicles, and am bipolar with insomnia, so knowing Chief Bauer is watching over the heat, AC and water heater is a blessing to me. read more

I've used Bauer twice and each time they tried to sell me a whole new 4,000.00 dollar cooling system just because of a refrigerant leak. They love pushing new equipment! I've since gone with Brian Markstahler at ABC Heating and Air Conditioning Services and the quality of service is night and day. Do yourself a favor and skip Bauer and call ABC. read more