We've used Champaign Heating & Air twice now; once for our A/C after we bought our house last year, and once for the furnace this week. Both times, the dispatch was very friendly and helpful, the techs were quick to return calls and schedule quickly (same day/next day), and issues were resolved quickly and the techs were great to work with (Lan and Chris). Both were very friendly and knowledgeable, and had no problem answering my questions, gave straight answers, and offered options for repair routes both times, keeping spending in mind. We'll continue to use them for our HVAC needs. COVID note, the last tech (Chris) wore a mask the entire time and was mindful of social distancing, which was appreciated. read more

My almost thirty year-old furnace died, suddenly. Champaign Heating & Air responded immediately, and sent someone out that same day. The technician was frank and honest with me about the cost of repairing the furnace versus getting a new one. The price he quoted seemed reasonable, so I opted for the new one, and they installed it handily. I'm warm! Thank you, Champaign Heating & Air! read more

I have used Champaign Heating and Air in my commercial retail business many times for both air conditioning repair and refrigeration maintenance and repair. They dependably come quickly, efficiently deal with my problem, and give me straight answers to my questions. They have always been fair on pricing and charges. Several times they have gone beyond my expectations for service personnel. It has been years since I have called anyone else for repairs so I hate to say that no one else is as good, but from my previous experience with other HVAC service companies I was so often disappointed or even felt "taken". I have never felt that way with Champaign Heating. read more

Jaime came in and saved the day with his vast knowledge and impeccable guest service. We had called several companies for quotes, but Champion AC was the only one that provided a thorough inspection of our unit and provided a detailed explanation for the work recommended. Much better the douches at Ike's. We will definitely be using Champions again! read more

Amazing Service! I am 6 months pregnant and our AC broke last night, Joe called us back promptly but explained the difference in charges since we were concerned it would break our bank. So we decided to wait on the repair, he told us Mike would follow up with us the next morning, Mike gave us a call, we knew they were busy and they really couldn't get us in today but when my boyfriend explained how hard it is for either of us to get away from our jobs Mike showed up to fix the air...GREAT PRICE....GREAT SERVICE...I would recommend them to anyone and will. As new homeowners we have definetly found a local company that we will call in the future. read more

I called Champaign Heating and Air about 6 months ago when my AC unit stopped working on a weekend, right before we were expecting houseguests. (Surprise!) They were very honest and up-front about their pricing for weekend service calls, and suggested that I wait until Monday to have someone diagnose the issue. Dan, their service technician, showed up right on time and took the time to explain the issue (failed blower motor) and our options for repair or replacement. There was no high-pressure sales pitch, and we were provided several price options for either repair of the blower or replacement with a new furnace. Ultimately, we decided to replace the 13-year-old furnace with a far more efficient model. The staff are very knowledgeable about all the rebates and tax breaks that are available for getting a more energy-conscious appliance. Our install was scheduled within a reasonable time period. The installing technician took his time adapting the new unit to our existing ductwork, and sealed everything very precisely and carefully. I would rather pay someone for more time and have the work done right when it's supposed to last for 10 years or more. The technician drilled 2 new holes in the side of our house to vent the unit (new code says we couldn't use a metal flue), and cleaned up his mess and placed the vent in a nice inconspicuous place. We received instruction on how to program our new thermostat (included with the install.) 6 months later, we received a complimentary fall check-up by Dan, who gave us a few tips on how to diagnose some common furnace issues and avoid a service call. We've been happy with Champaign Heating and Air, and would recommend them to anyone. read more

Champaign Heating & Air is really good at customer service, I will give them that, but they over charge and push you to spend when not necessary. My wife and I have spent thousands on them before I realized what was going on. They are so nice on the phone it is hard to think they may not have your best interest in mind. About 9 years ago we bought a new house and needed the furnace replaced, while they were there they said we would be lucky to get another year out of our two AC units and really stressed we would save money in the long run if we replaced them now. I'm sure that high efficiency was part of the discussion, but the compressor was the main focus. Keep in mind the AC unit was fully functional, worked great. Skip ahead 4 years, compressor goes out on the NEW A/C unit, good thing we replaced the old one. They said it had to do with the length of some line that goes to the unit being too long (this was a while ago and I may not have detail 100% correct) but my response was the unit that was there before ran fine for several years and you talked me into replacing it with this one that doesn't. After many angered phone conversations and the threat of writing a bad review, they agreed to do the work at half price. We moved again last year in august 2016, in September the AC unit was not working so I called Champaign Heating & Air. They said it was a bad converter, I believe, whatever converts the power output to the compressor (it has to send more power to start up??? That's what they told me). It was the end of the season so we did not run the unit much after that obviously. Spring comes around and two days into AC use the same thing happens. Champaign Heating & Air come out again and said it was the compressor this time, I just could not believe that so I called to talk more about it. They gave me this story about how my motor in unwinding, very common. I was mad that they didn't see this last fall and now I've paid for two service calls at $170 a pop not to mention the repair last fall. They refunded me this service call fee and I decided to call another company in town I see around often. $69-dollar service call to see it had a bad wire, we replaced and tested the compressor and guess what NO UNWINDING. If you charge $150 to look at a unit at least take the time to fully diagnose the issue. read more

My heater was working but not properly, I knew at some point it would quit working. So I finally took the time to have someone come out and look at it. I called and Matt said he could have someone out the next day and that he could call me in the morning as to when they would show up. Matt called first thing that morning and said I would be the second stop and he would call when the technician was on his way and that it should be a couple hours. He called at 10 and the tech was there by 10:30. After doing some troubleshooting he found the thermostat was not working properly, he had a basic thermostat on his truck, I wanted a programmable thermostat and that was a job I could do. So I was able to go to the store pick the thermostat and install it myself saving the labor cost. read more

So when I asked the repair man how much it would cost since he believes the furnace needed a cleaning his response was $90 an hr ok so if he got here at 8:45 & finishes at 9:45 why did I get charges 1 1/2hrs when I asked about it I was told 20 minute travel time & time to fill out paperwork. This was not the first time they have been here but the first time I was charged for "drive time". It's working but really $45 more. I called and said yep they do but will look into it. Yea right! Well since this post the owner called & rectify the problem with a refund check of $45 to keep an ongoing customer. Guess yelp does work. But I'm glad that it was take. Seriously! read more